Costa in Basingstoke and Deane

Too slow to serve. I usually only leave good reviews but the service was so unbearably slow I had to leave. It might be good but I guess I'll never know.

Awful now . Used to have lovely staff. Now 1 looks like she will thump anyone. The other female looks so peed off she doesn't want to be there..

Awful drink & awful service. Ordered a mango & passionfruit coola and all these did was poor juice into a glass. I complained and said this was not the experience I had with other branches, they made it again but did the exact same thing and told me I was wrong. Asked for a refund and was refused. Would never return to this brand again.

I thought nice location and there is Costa then why not but this one put me off. Long queue for customers but staff bit busy in chatting. Took a while to grab a coffee and go out rather then sit there. Dirty tables, rubbish on floor and flies around. Sorry to say but not a good experience and hope it's a last one because not coming back.

Absolutely disgusted at the reaction from the manager after letting her know my cheese and tomato toastie was hard and dry like it had been there for days. She reacted like she wanted to fight me and was pointing her finger and accusing me of lying. I will make a complaint and I will not be spoken to like that by anyone

Walls, tables, syrups all covered in little fruit flies. Literally hundreds of them 🤢

Walked into the store and said hello, was ignored by both staff members. I took them almost 10 minutes to acknowledge the queue, which is ridiculous considering it was empty. They didn’t even greet us to at least let us know they would be with us in a moment. They then took 11 minutes to make the coffee which is unnecessary. On a quote Sunday morning at 9am, it’s shouldn’t be taking so long, and if it does, a simple “thanks for waiting” or “sorry for the delay” would’ve rectified that but instead we were met with attitude. All in all I shouldn’t be in a coffee shop nearly 20 minutes with NO LINE.

Flies completely over the ceiling, in areas where food and drinks are prepared...horrible experience. Putting this down to a franchisee not caring rather then the staff. It's pretty disgusting and we didn't stay.

Awful experience today, will not be returning , eat in in takeaway cups, long wait, cream added to takeaway cups then lids pushed on, cream leaking everywhere.

Service was great and it was a comfortable atmosphere. Sausage bap does seem ss good since it went from four to three sausages.

It's a Costa so pretty much as you would expect. It can get busy.

Grabbed a coffee .... was very busy and quite noisy ... in fairness it was around 9.30am .... and I guess everyone needed a coffeee

Good place to get food and drinks and the staff are welcome and helpful and friendly service and help you out with the trays for you to your table

Great costa coffee, it's great there to have a drink and things to eat if you wanna bring family, friends or partner, the staff are friendly and great to chat too if you need any assistance and to chat too

Just off the M3 Sunbury roundabout. Can't go wrong! And the team are very nice.

Very enjoyable sit down with a coffee, quite tasty!

Who makes a tea with 50% milk ?!?!! This place apparently, every Costa I have ever been in has always messed up with the milk except on one freak occasion and I don’t know how. When did I ask for off-tasting milk water? I asked for a cup of tea. Can it really be that hard 💀

The store has been turned around by Jewel the new store Manager. She has made such a difference, bringing a happy atmosphere to the store now. All the staff are working hard even though alot are still in there training period but always giving service with a smile and great customer service, even if they are busy. Still a work in progress but definitely going in the right direction well done Jewel you are doing a fantastic job.

New manager !! Jewel has made a world of difference, nice happy atmosphere, highly recommended !!!

The staff asked us to leave when it was only 17.20 as she said shopwas closing but it wasn't the right time 45min to go

I used to enjoy going to get a drink to take on the train going to work. Fast and efficient. Now its been taken over, slow service and no communication. My drink was not even hot.

I was about to buy a coffee at 16:40 today, Saturday. However, it's closed. From the timetable, it should be closed at 6pm today. No idea...

A break whilst visiting Festival Place in Basingstoke. Central location between station and top of the town not far from the bus station. Nice atmosphere, good coffee and a cake. Nice place to relax during shopping.

Opens at 6am? I don’t think so! Having the correct opening times really help.

This used to be my go to store in Basingstoke because of how close it is to the train station. However, within the last 9 months, every time I have tried to use this store it has been closed. When I tried to use it a couple of weeks ago it was completely empty and 8:30 in the morning. I also stood outside this morning for 10 minutes waiting for it to open at 7:00 (an hour later than the door sign and the website) with a member of staff just wandering around inside not doing much. Not only do all these customer issues get my back up but I also applied to work here last September. I attended my interview, was offered the job and for over a month was messed about over start date and told to re-apply. The "assistant manager", who appeared to be in charge of hiring me, was also emailing me about my appointment as a barista via her personal email. All in all this store has very rapidly become by far the worst Costa Coffee experience out there.

Have to say the coffee was rank. Staff on phone while doing it, really could tell no one cares. Constantly filled up the same mill rather than tipping any away. No foam just warm milk, machine was rank, grounds everywhere and the espresso clearly needed dialing in because it was terrible. Sorry, just was awful

These guys could not sell me cakes at 3pm reserving for next day? Will never return to this store unless I get a reasonable explanation. They still had 4 hours before closing.

It used to be one of my fave places to go but the past couple of times I’ve been in there I’ve had some problems. The recent refurb is nice, but they have lost the seats that used to be stools looking out the window for a fridge. As its conveniently near the train station, they haven’t been opening as early as they used to- nor sure if it’s change of management but I used to get a drink before getting the train. Now it’s unclear when they will open- whether it’s staff issues or problems with the tills. The latest problem I had was that I wanted to use one of my free drinks. I scanned my loyalty app and was told bluntly that it wasn’t coming up. I asked to try again and it didn’t work so I had to pay. The staff member wasn’t apologetic about not being able to use something I’ve earned due to their till problems, as the tone of voice came across like I’m causing an inconvenience by wanted to redeem a free drink.

Flat white is bland and too milky

I don't recommend this place. Costa service arrogant. I did not get a receipt. therefore I did not have the access code for the toilet. Because it's on the receipt. after asking the staff. They said the toilet is for customers. Holding a cup of coffee. Who am I ??? Because surely not a customer 🤣🤣🤣 I wanted to drink coffee in a cafe. I got, of course, in a paper cup to take out.

Multiple times i come in and would rate it 5 stars, but the last two times it has been disgusting. Flies everywhere, in the drinks on the food , on the syrups on the walls floor table chairs. I had trouble reading one of the screens from the flies on it. Until it is clean again i will keep it at 2 or 1 stars.

Great coffee and quick service. Outside seating bit of a shambles!

Always enjoy coffee here nice friendly staff

Find the staff in here rude and unhelpful

We really enjoyed the visit. Perfect coffee with friendly service. Clean and comfortable. Excellent.

Super busy Saturday but they still had my long order ready really fast with the best customer service!

Staff are always upbeat courteous and professional. The coffee is always as asked for. Not a big fan of the hot food though as for some reason something such as bacon roll is greasy and just warmed up. Sandwiches/ fresh roles and sweet are excellent though. Would recommend a visit.

Went their today very friendly and polite, Jordan was especially helpful

Bit of a wait, as normal. Coffee good nd place clean

The coffee is always gross. Watered down and tasteless

Costa Coffee Cappuccino Euskirchen Way Leisure Park

This store has come a long way. Staff extremely friendly, efficient and attentive. Clean, well managed, totally respectful and understanding in terms of Covid-19 safety.

30 minute parking limit with hidden signs, costs £100 if you go over the time. I queued longer than the 30 minutes to even get the coffee. Couldn’t care less when complained BE WARNED

We wanted a good coffee and we found it here. Decent prices and good variety of products, we didnt have to wait very much, the serving is quick and the employees are very polite and friendly. I would recommend this place.

YAY costa is back ...open again at long last

I used to like Costa but why not serve coffee in crockery? They clearly have gone Covid mad only allowing take away cups - many other cafes manage and if Costa are concerned their crockery isn't hygienic enough I really question how they have managed before all this?? Also quite disappointed that whilst Costa has made some initial effort into offering more vegan options, they have never got far with it - very limited choice. I used to be a Costa fan but have started to avoid them now.

The best costa every manager is a nice guy. the girls are fantastic. Love the coffee I've been waiting for them to open so happy

Really good coffee and cakes, bit slow service but worth waiting for.

Fast service great staff and awesome coffee!

Slowest service of any Costa I've ever been to, as there is only one barista who can't cope with all the orders, and another staff member underutilised on the register. At the very least they should both be making coffee. I will never be back to this store.

Never again poor service, filthy dirty

What a disgusting place! Every time we come here the floor is dirty especially the carpet area at the back. The staff are friendly enough but don’t really seem to care about their jobs. The coffee most of the time is ok. There’s always trays on tables that don’t get cleared up for ages!

I have never had a bad coffee at Costa and the bacon rolls are superb

A nice Costa with friendly staff however serving in the morning rush hour needs to be quicker. I waited in a queue of only 5 people for a good 10 minutes to order my coffee l, but had to leave before ordering otherwise was going to be late to work.

The Mall Basingstoke, the staff look at you as tho their looking straight through you, i had ask for a spoon and a cup which comes in handy for drinking tea, after paying they inform you they've run out of stuff in this case cream for a Christmas hot chocolate but don't say their just charge you for an ordinary hot chocolate and the flys round uncovered food is so off putting thank god i'm gluten free and the cakes come in packs out of the 3 in the shopping centre this is by far the worse one.

Worse service. place ooks like it falling apart .staff look pisst of and just got out of bed .

Popped in here to grab lunch and a coffee to go, ready for trip to Leeds. Service was friendly and efficient. Chicken salad was tasty (and healthy). The slightly less healthy chocolate tiffin was yum. Would recommend this cafe.

Service is decent but there were many flies around the ceiling and that makes you question about eating the food.

The staff was so helpful especially the manager because l wanted gluten free food he went through the menu and explained what l could have there was quite a few people but he was brilliant so were other people.

Slow service , incorrect orders , attitude staff

Was just ok. One assistant didnt know much at the till kept asking for help. Queue was nearly out the door. Asked manager to get on the 2nd till cos all he was doing was straightening shelves. He did only after he finished flaffing about. Onlly 1 barista doing all the drinks..yet have 2 machines. At such a busy time of the day(lunchtime) this was a farce. Staff obviously need more training

Half an hour to wait for a coffee is ridiulous service ice is awful this morming

Wasn't very impressed with service

Service was slow and air conditioning made it cold sitting down but staff very polite

Called in here to get a coffee and toastie with my sister and daughter. The staff were all really smiley, helpful, polite and an asset to the store. The store itself was clean, warm and inviting even though it was busy. Huge thumbs up from us!!

Great place for a coffee and to relax and watch the world go by the staff are always nice food and coffee are perfect i would give five stars but the wifi never seems to be working.

Coffee was bitter, staff were rude and didnt have a clue what they were doing! Never again...

Fantastic food even at 6am, great staff always happy to help

Great service and friendly staff

I am always in Costa, its a great meeting place, although a little slow in getting served at times but worth the wait, prices a little pricey - staff always friendly and helpful

Despite the website showing a closing time of 20:00 we were asked to leave at 19:00, however the staff were very polite about it!

No decent artificial sweetener selection. Only saccharin which has disgusting aftertaste. C'mon, man!!!

Very busy but quick and newbie staff, the manager/ess very polite all this after a train!!! 😃

Absolutely appalling! A disgrace to the wonderful Costa name! Filthy toilets with old excrement on the toilet brush & stand. Sink and general cleanliness unacceptable. Staff chatting amongst themselves whilst serving. Filthy tea spoons. Will give this one a very wide berth!!

I was really disappointed 😥 dirty spoons 🥄 very old scratched mugs looks like they were there from begining Overall I will go next time only to new open one near nandos

Lemon drizzle cake was missing the lemon

Bustling, polite, busy, sit and watch the world go by.

Costa is the best bit expensive but I love it 😍

Lovely place beautiful coffee's

My girlfriend and I have gone in the last 3 Sundays in a row, the clown trio of the two girls and lad are beyond a joke. The service is beyond terrible and after our trip just now we wont be returning on a Sunday and will venture further into town for Costa. One of the girls after shaking my girlfriends peach iced tea for two minutes had the shaker snatched from her by I presume the manager and then served to us.. except it had maybe half a pump of peach syrup... so it was just an iced tea. 10/10 service Haha. My iced salted caramel latte was basically milk with two of three drops of coffee and probably an equal amount of salted caramel. Absolutely dreadful.

Poor quality, staff seemed miserable and unmotivated

Klaudia was absolutely brilliant, very friendly and made us a gorgeous coffee!

Friendly efficient service and great coffee.....

Si trova un po’ ovunque!! Il personale cambia molto spesso ma la qualità del caffè è più o meno sempre uguale!!! Servizio veloce e sempre tanta gente

Nice cafe for people watching, gets very busy at times.

It's OK at a push. Overpriced, not very clean and god forbid you need to use the toilet!

Clean, tidy, well kept, polite staff very nice place to relax

I love glass structures and this Costa gets close to my ideal coffee shop. When bust service gets stretched just like any other coffee shop , but good service makes up for this.

Very nice place and great choices

Sorry but Costa coffees upset my stomach every time I try one, whatever the coffee, whatever Costa outlet I try. Very odd.

Can't comment on the coffee but they had no idea how to make tea, to be fair the jovial supervisor told the mortified boy to "look and learn" when I asked him to warm the pot and check the water temperature, not that it makes much difference with basic tea bags.. The staff a great, cakes ect. are very expensive for what they are but it is what it is, a noisy, conveyer belt of customers, not a place to relax and savour a quality drink.

Very nice staff and surroundings

Good service but toilets not working. men and women shared. I went in after a bloke. Guess what.....yes I wished I didnt. 🤔

Very good, not the best but good.

Small coffee shop not really suitable for wheelchair users or pushchairs. Some seating outside. Service was quick. Staff friendly even took our tray of coffee to our table as we had our hands full. You have to ask for a straw if need one which I think is like that in all Costa Coffee shops now. Toilet was clean. Only 4 stars given as some tables still needed to be cleared away and my table was sticky.

Don't like there coffee and they'd run out of Lemin Tarts

Great place to meet up, friendly staff, a great coffee shop.

The air conditioning was too cold so we left early.

What about this feels off to you?

they make coffee and bit of tea on the side