Costa Coffee in Basingstoke and Deane

I went there today at 4:30pm and they were already close. This is like the 3rd time that I went there and the store is already closed before 5pm. So frustrating!

Partner in patient so went to get her a coffee. Asked for two decaf latte’s to be rudely told ‘We don’t have any decaf’. No explanation and very curt in her reply. This Costas always seems to have no decaf. Got a normal coffee for my partner but I was unable to have a coffee. When it was served, well not served just banged down on counter. Seemed like she didn’t want to be working there, shame she was. This franchise needs a shake up to bring in line with the other superb ones like St Michaels retail park.

I have visited this Costa regularly because of its convenient location. However for about 2 months now it has accepted cash only and I have over £60 worth of receipts awaiting Costa Points to be added. I have contacted Head office by means of their complaints form 3 times, but no response whatsoever. Very bad service and I have now found an alterrnative coffee shop