Costa Basingstoke Leisure Park in Basingstoke and Deane

Some good staff. BIG let down on the others. I regard it as a management issue. You can just tell. Above comments was from a few years ago. Have changed a lot. One of the best pick up in the area.

Avoid going through the drive through. 3 times now they forgot to put everything into the bag.

Employ someone at the speaker who can understand English and take food orders correctly

the young lad who served me, helped me to download the KFC app and apply blue light discount

Very disappointed. I ordered 6 pieces of chicken and would have expected a variety of chicken pieces. Instead I got 5 cold drumsticks and another piece. You don't find this out until you get home. There used to be rumours back in the 80s & 90s that Colonel Sanders had bred genetically modified 6 legged chicken. I think that it may be true!!

Quick service. Food less greasy than previous!

We ordered at the drive through and it's the umpteenth time they've forgotten one of the sides. Only checked once we were on the way home and my passenger, who was pilfering chips, noticed the coleslaw was missing. It's not worth driving back to complain, but as a basic bucket order with 2 sides you'd think it would be easy to get right. Very annoying not getting what you paid for!

Thought I'd give this place another go after long gap between visits. My chicken was so dry it was like eating cardboard, not the juicy tender chicken you see advertised. Disappointed again, over priced and overcooked.

Been to the KFC couldn't find that busy still the chairs and tables been used left dirty with water and other left overs. Please be mindful with the cleanliness.

Received meal quickly, restaurant clean and tidy.

The chicken was undercooked and red

my order took 1hr 30mins and was stone cold

The delivery guy was very polite

I never go there again the barista name viny had been rude and with bad behaviour and bad attitude is unacceptable to get that services and reply in bad way

Chicken was good, but how'd you mess chips up?

The kfc was not so good I’ve said before that I would not get any more from them but I thought I would give it another shot but it was the same as before not as good as it used to be you are lucky I give it two

none of the orders delivered were correct

over 30 mins late to then get it and it's all cold

I didn’t get my can of Sprite and food was cold 😞

shame they never get the order right.

late meal couldve done with it earlier , orderdvfor myself andnoartwhi git home from work and working tomorrow

You did not deliver my bottle of coke so disappointed I had a missing item

Poor customer service from staff, they serve u cold chicken

Just eats has the best delivery team :) very nice and professional. thank you

Excellent food and great delivery

There was no drink with the family meal we was meant to have a bottle of tango. Also all four chips where cold

Didn't get my food. Delivered to the wrong address.

the driver could not find the address, so by the time he arrived, the food was cold.

Missed out all fries for our order. Multiple kids without their full meals.

Never delivered and no refund will never use either company again

Food was great and delivered with a smile

Was missing items. 4x fries. Food also fell out of the bucket because of the amount of grease. Food also cold. Took over 50 minutes to arrive

Worst KFC EVER!!! There needs to be a minus button. Literally every time we order something is missing. Tonight we tried again and ordered a large order which came with 6 portions of chips. We asked the delivery driver if it was all there. He said yes. Opened the order - no chips. Hungry kids, adults and cost a fortune and 6 portions of chips missing. Tried phoning for half an hour and the phone rings out and gives up - they are apparently too stupid to work out how to do a full order and haven’t been “trained” how to answer a phone. Now having to drive down there and kick off - chicken, sweet corn etc will be inedible and cold by the time we get back. Absolute farce. Terrible customer care, terrible service and stupid idiots full filling orders. I wouldn’t be so harsh if it was a one off but this is about the fifth time. I suppose it says more about us than them!!!!

Nearly 2 hours for delivery and stone cold

it arrived cold, gave back to the driver to return as cold, then he was going to bring a hot meal back, then looked out of my window and the delivery driver was sat in his car eating it

The food was delivered an hour and a half after ordering. Disappointing!

Our food was cold and was missing many items, not impressed at all.

I find that ordering and the delivery is really fast and the food is very tasty.

original time was 14.05 it was 14.35 when it arrived and food cold

Does exactly what it says on the tin,

cold chips freezing chicken Cold

Sent someone elses order. Asked Just Eat for a refund, which was declined. No compensation offered at all for the poor service. Have been a long time customer of Just Eat, but will never use them again now.

Never seem to give the chips that you order with a bucket…

super quick delivery, piping hot thank you

Was good and actually delivered thank you

If I could say zero I would. I ordered off of uber eats..I was charged double also half the order was missing. I spoke to a rather rude man from kfc, he didn't help me atall....I asked to speak to his manager and he said he isn't aloud to give his managers details..he said his name is brashet

The wrong order turned up, was supposed to be 12 piece boneless chicken, and when I opened it there was 4 random scabby bits of chicken

they gave me the completely wrong meals

Ordered 2 meals. Didn’t get any fries

over hour and half wait when it said 25 minutes and when the food finally arrives it's cold. courier was at the restaurant for 45 minutes it said. your service has become a joke.

Times kept changing on the app, getting later

I came here for the chicken and let me tell you, I was not disappointed

Terrible customer service! I ordered food through Just Eat, spent £66.66, and received an incomplete order. Despite returning the food to the restaurant as advised, neither Just Eat nor the restaurant processed my refund. Just Eat refuses to take responsibility, citing a delivery code, even though the order was incomplete. I’ve wasted time and money with no resolution. This lack of accountability is unacceptable. I’ll never use their service again and wouldn’t recommend it to anyone!

Terrible customer service! I ordered food through Just Eat, spent £66.66, and received an incomplete order. Despite returning the food to the restaurant as advised, neither Just Eat nor the restaurant processed my refund. Just Eat refuses to take responsibility, citing a delivery code, even though the order was incomplete. I’ve wasted time and money with no resolution. This lack of accountability is unacceptable. I’ll never use their service again and wouldn’t recommend it to anyone!

Terrible customer service! I ordered food through Just Eat, spent £66.66, and received an incomplete order. Despite returning the food to the restaurant as advised, neither Just Eat nor the restaurant processed my refund. Just Eat refuses to take responsibility, citing a delivery code, even though the order was incomplete. I’ve wasted time and money with no resolution. This lack of accountability is unacceptable. I’ll never use their service again and wouldn’t recommend it to anyone!

Terrible customer service! I ordered food through Just Eat, spent £66.66, and received an incomplete order. Despite returning the food to the restaurant as advised, neither Just Eat nor the restaurant processed my refund. Just Eat refuses to take responsibility, citing a delivery code, even though the order was incomplete. I’ve wasted time and money with no resolution. This lack of accountability is unacceptable. I’ll never use their service again and wouldn’t recommend it to anyone!

Terrible customer service! I ordered food through Just Eat, spent £66.66, and received an incomplete order. Despite returning the food to the restaurant as advised, neither Just Eat nor the restaurant processed my refund. Just Eat refuses to take responsibility, citing a delivery code, even though the order was incomplete. I’ve wasted time and money with no resolution. This lack of accountability is unacceptable. I’ll never use their service again and wouldn’t recommend it to anyone!

Terrible customer service! I ordered food through Just Eat, spent £66.66, and received an incomplete order. Despite returning the food to the restaurant as advised, neither Just Eat nor the restaurant processed my refund. Just Eat refuses to take responsibility, citing a delivery code, even though the order was incomplete. I’ve wasted time and money with no resolution. This lack of accountability is unacceptable. I’ll never use their service again and wouldn’t recommend it to anyone!

Terrible customer service! I ordered food through Just Eat, spent £66.66, and received an incomplete order. Despite returning the food to the restaurant as advised, neither Just Eat nor the restaurant processed my refund. Just Eat refuses to take responsibility, citing a delivery code, even though the order was incomplete. I’ve wasted time and money with no resolution. This lack of accountability is unacceptable. I’ll never use their service again and wouldn’t recommend it to anyone!

Terrible customer service! I ordered food through Just Eat, spent £66.66, and received an incomplete order. Despite returning the food to the restaurant as advised, neither Just Eat nor the restaurant processed my refund. Just Eat refuses to take responsibility, citing a delivery code, even though the order was incomplete. I’ve wasted time and money with no resolution. This lack of accountability is unacceptable. I’ll never use their service again and wouldn’t recommend it to anyone!

Half of the order was wrong. Poor service by kfc, get the impression they can't be bothered to get things right. No problem with the delivery driver.

I spend £66.66 for Party Becket and 20 hot wings. Delivered only 20 chicken wings. I Returned whole order to restaurant. There was a nice lady manager who wants to help but that s all I lost £66.66 just eat don't want to refund me my money becouse order has been delivered and sand me to KFC. the KFC sand me to just eat .... Awful experience...

food was great. But did ordered gravy instead got beans. it would be nice if that was correct. but all other food was great, enjoyed it.

I bought a Singer Supercharger which costs 10:99 in the app, I was charged 12:99. Wicked Barrier Bucket costs 29:99 in the app, I was charged 25:99, plus delivery 5:99, some service 0:99 theft, I do not recommend!!!! I will never shop there again!!!

Great delivery time, and yummy. thank you

Over an hour late. Order was at 18.00 arrived at 20.35 Went to kfc myself to actually to see if I could pick up my order, but couldn’t as the food got prepped at 6pm time of order and sat there for over an hour n 15 minutes cold. Food is cold

‘Expected time’ kept changing so was 1 hour 45 wait in the end. All food was cold. Not happy with the meal at all

food as expected, driver bang on time.

The food was still hot and the delivery guy was careful with our food.

I sure do regret buying dinner here. Chicken was awful considering it's all they do!!

Missing items. Not impressed by this KFC at all.

Was delivered cold and took over 1 hour 50 mins from ordering to delivery. Not good enough for £38! (Courier was bery apologetic and said that KFC was too busy to cope)

I was missing items from my order. Ordered a soda but never got it

freezing cold to eat in. food got cold very quickly.

Driver didnt find address was rude

When I got to the premise to order via drive thru, there was no car queuing up at all. When I got to the order box, I was asked to wait which was OK for me. Finally, I ordered what I wanted. I ordered 10 pcs family feast. When asked of the 2 sides, I said 2 graves; and a bottle of Pepsi max when asked for the drinks. When I got to the window, I paid as usual. Only then I was asked if I was willing to take 10 legs, otherwise, I would have to wait for 7 minutes. I said I don't want all legs, and had to wait. Finally, the cashier who was this tall and large gentleman brought me my order. As a foreigner if this country, I was proud to have learned some etiquette from the British people. After making me wait while they cook, though, there was no other drive thru customers, I wasn't expecting, but when the cashier just gave me the bag without at least apologising for making me wait, he didn't say anything at all which somehow disappointed me. I started driving home. When I got home, my son, who waited for his chicken asked about where the graves where. I couldn't find any. It had happened a few times before when there's always something missing. One time, instead of 12 boneless, I only found 10 pcs instead. We don't have time to check what's inside the bag they gave us from the window. Or count if I got correct number of chicken. Or if I got everything I ordered. Firstly, I don't want to hold the queue up. Secondly, I thought, it s rude to check myself what they've just packed up. But not always, but you can develop mistrust from the staff's packing abilities. I phoned kfc straight after coz I thought they could still remember the person they made to wait for 7 minutes . I was offered compensation with 2 pcs I think which I refused as it's not what I was after, but for them to just be aware. Since this is customer service business, I wish staff could learn integrity by packing honestly what's been orders and paid for, and good manners toward paying customers.

Delivery never arrived. It said it was delivered but it wasn't. Had to order again which it took absolutely ages.

Completely wrong order received

Not only this time. 7 out of 10 my orders are delivered too late. Most of the time it gives anxious and spoils all my mood snd energy. By waiting for order i couldn't complete my personal work. Can not get ready for work. Totally i cant believe the

Sent drumstick when I specifically ask not too

Left on the ground outside so unhygienic

it was late.. so food wasn't cold but needed warming

Great KFC! Self ordering so can’t really comment on staff much

Food was cold, took over an hour to arrive.

Very good unbusy. peak times 16:00-17:00 Monday- Friday. Food Quality Is 8/10. Hygiene Levels 5/5

The delivery time shifted significantly, and food was lukewarm including my can of 7 up .. !! Shame as I was looking forward to it ;)

Every time I order there is always missing something what a very bad service

I didn't receive my drink and is not the first time

We often get take away from this KFC, the service and food are always very good

When I placed the order it said the eta was around 1 hour. It took and hour and a half. Food was cold too.

Food is good, but always cold and there seems to be items missing every order. I’d love to see some improvements

Excellent hot food straight out fresh took less than a minute to come out nothing missing no problems whatsoever very clean one of the best KFC’s I have ever been to also I have tried the McDonald’s next door don’t go to that McDonald’s it’s horrible it was so bad I was starting to get a chill down my spine

the delivery time was originally 6.20pm - 6.30pm but it eventually was delivered 7.40pm. extremely late. I was just at the point of cancelling the order and ordering elsewhere when the order changed to indicate it was being delivered.

food items missing again, got refund for items but that's not really the point when you order a takeaway.

Very much a hit or miss as a fast food outlet, sometimes you get pipping hot, fresh food. The other half of the time the orders are incorrect or clearly have been left under a hot plate for too long and are tepid or chewy. The biggest concern is always the cleanliness of the restaurant and surrounding area, never clean or tidy which raises concerns over the behind the counter approach. Our recent visit had our 17 year notice that two members of staff had returned from their breaks (using hands to eat food) and returned to behind the counter with no washing of hands, straight back to serving customers!

It’s very nice, but I don’t think you should put a cold. Can of pop in with the bag with the hot food because it brings that temperature down but thank you.

food was cold, waited over an hour for it. plus side everything turned up.

Food took an hour and a half and was freezing cold

Food was cold, drink was warm.

You can clearly see someone opened my packaging and someone stole 2 wings as i ordered 4.. absolutely disgusted..