Costa Coffee in Ashford

The staff are always wonderfully friendly and efficient, everything is made quickly, and the flat whites are delicious!

This costa store in particular always seems to rush their order even when there is no queue or when not busy. This has lead to multiple of my drinks throughout time to be obviously rushed in aesthetics and taste. Particularly with in drinks like salted caramel frappe they very very bearly drizzle the caramel sauce in the cup and put the most minimum required creme in whereas in other stores like in folkestone they seem to have no problem using a decent and equal amount every time. I adore costa drink but i just dont think that i’ll be ordering from this one.

Felt sorry for the young lady on her own, taking the orders then making up the orders,was getting busy.

Over priced tasteless, why people pay good money for this makes no sense. Staff are nice though.

Dirty. Mould on ceiling. Tables had empty cups ect. tea comes in a very large glass mug with a tea bag had to use a stick to fish it out.

Need a wider selection of food.

Absolutely useless place you arrive at 3.20 and they cannot serve closing at 4pm not the later time stated on opening hours .thus is the second month had same problem so I had to go to Starbucks about time they sorted place out or shut it down

The two girls who served are so horrible. The shop looks very untidy and cake looks old. I will never go back there.

Ordered a hot chocolate and a cake, told the man I am southeastern staff, so should get a 10% discount. After the transaction, he told me he forgot to apply the discount, so he is going to give the person after me a free cake? (Not the first time this same person has 'forgotten' my discount). When I left with my hot chocolate I opened it and the cup was literally about half full. Absolutely shocking experience.

Me and my friends often come there for coffee but weve noticed that those two girls serving are very rude . And always looks angry. Never smiled and really horrible.

Bad customer experience today.

Had a blueberry bubble frapè very nice. Was served by the manager and she was smiling and chatty and welcoming. Will definitely visit again.

Both toilets closed. Terrible Needs to be more customer friendly Don’t think the staff are well trained Sad about toilets. Spoilt my trip

Two very rude staff. Couldn’t wait to get rid of us at the counter so they could continue their conversation. There wasn’t even a queue. Got my order wrong then pressured me on whether I wanted them to change it. Not a pleasant experience.

I decided to stop off for a cappuccino at Costa in county Square Ashford. I was feeling very tired after I over done it following an operation. The service was great and I was welcomed by the manager Claire I believe her name was. Professional, kind and very helpful. She could tell I looked tired and needed a rest spot. She was so helpful and made sure I got served quickly and was comfortable. To be honest feeling exhausted and over doing it, Costa was a great place to stop at for a bit. Claire came over to the table to make sure I was ok to see if I needed anything else. I decided to try the reindeer cup cakes whilst I got my energy levels back up. They were so delicious! I’ve been back here a couple of times and the staff always welcome you with a smile, especially Claire the manager. What a great team!

Dirty needs pulling down and rebuilding asap

Was .a but in the slow side they was doing orders for delivery and they seemed to be more important than the people queuing

Always great can't fault Costa 😁

Love Costa coffee and there food

A place for hipsters to pay for over priced tea and coffee

It is absolutely fine. I used it to wait for my husband who was visiting the Opticians. There is plenty of space and the service is good.

Friendly helpful staff, lovely frappes.

Great place for a meet up and delicious coffee

Coffee & other tasty treats inside shopping centre

Hot chocolate was barely warm. Cream topper was a bit odd. Not impressed.

Needed to grab a coffee quickly and it was great that Costa Coffee was allowing take away food and drinks. They are following the Covid 19 guidelines to the letter and the staff were friendly and helpful. Things are clearly tough for them at the moment, however, the service was quick and I was only there for less than 5 minutes in total. Coffee was up to the usual high standard

Really friendly staff, polite, helpful, excellent Baristas to!!!

Quick service, good coffee and a good location

Popped in here for a after 8 mocha. Told me they did not do it. To which I replied...you do as I have had it at every other outlet I have been to. This made the staff a little angry. Because I presume they had another button on the till to press. I then went to pay and told me they did not accept my money as it said bank of Scotland on it. I said that every other shop I had been in that morning did not have an issue as all had accepted the money. The spotty chimp making the coffee with no mask on behind the counter came across and promptly said . "I'm acting manager and I am not accepting it" I was firstly surprised that he masterd evolution let alone string a sentence together. We are now in a lovely cafe round the corner who have gladly accepted my money.

Popped in here for a after 8 mocha. Told me they did not do it. To which I replied...you do as I have had it at every other outlet I have been to. This made the staff a little angry. Because I presume they had another button on the till to press. I then went to pay and told me they did not accept my money as it said bank of Scotland on it. I said that every other shop I had been in that morning did not have an issue as all had accepted the money. The spotty chimp making the coffee with no mask on behind the counter came across and promptly said . "I'm acting manager and I am not accepting it" I was firstly surprised that he masterd evolution let alone string a sentence together. We are now in a lovely cafe round the corner who have gladly accepted my money.

Very clean and tidy food arrived fast too

Superb as always! My prior concerns over Costa redressing their standard coffee blend to a much weaker, less robust roast now seem to have disappeared. I'm glad that those bods at head office listened to their customers, who were leaving in droves because of that particular faux pas!! See you again soon!!

A bit hit and miss at this Costa

Quick service. Pleasant and efficient staff. Good product. Seating area helpful but is on the open ticket office floor (though away to one side).

dirty spoon, tables remember yesterday customers, guy selling coffee hold his han in the pocket not nice

Very nice place, comfortable, good selection

The manager there is Great always so happy and jolly

Great coffee. Lovely atmosphere

Good place to have drink and a snack

Very good coffee as normal. Staff put my order in takeaway cups but i was going to sit in

A great cafe located within County Square. They have the usual offering from what you'd expect at a Costa with drinks, food and snacks. Plenty of seating within the foyer area of the shopping precinct.

The Costa products are good and usually reliable - nice coffee and cakes. The problem, as goes for many Costas, is the overall cleanliness and efficiency. We were in there for about 45 mins over an hour before closing time. In all that time no tables were cleared or cleaned so people had to sit amongst crumbs, spillages and dirty crockery. Only one toilet unlocked, presumably to cut down on cleaning at the end of the day. Three staff on duty so that wasn’t the problem. Staff sometimes walked empty handed past tables laden with dirty crockery and didn’t even think to pick up the tray. Come on Costa, set some basic principles for your managers and do some spot inspections. When we’re still getting covid cases the least you can do is clean your tables occasionally.

Amazing latte, amazing barister and amazing company

I have been a costa customer for years and now there open been in a couple of times for a coffee today sunday 23rd a young girl clearing table sweeping floor etc... Was very rude to me becouse I tried to put my bag on the seat while i got my coffee and something to eat. 4 youngsters were in front of me but had take out coffee being made i was acused of queue jumping they were not even sitting in. I said id go elsewhere and walked off but was upset at being spoken to in such a manner so went back and let the girl know i was very upset. I then went elsewhere for a coffee and toast will not be going back to costa in town

My favourite coffee chain! Great tasting coffee at decent prices. Good food and treats... and lots of offers if you get the app! ☕❤

Working hours is not correct on Google, not sure closing 5 or 5.30 pm

Long queues due to covid (although that can't really be helped) but drinks orders were also mixed up. Generally though we have no problems.

The staff are very friendly and recognised us who we are because we are deaf

Lovely coffee although a tad expensive cheaper out of a Costa machine and just has good

The Manager, is very rude. I waited over 20 minutes as they were busy so rather than the Manager step in and help she just started moaning at the staff. She stood there doing nothing while tables needed clearing and cleaning. Cant fault the staff, just get rid of her!

Lovely coffee and lovely staff3

Costa is my favourite coffee shop and I try to pop in every time I visit the town centre

Always enjoy a coffee here. Staff are always friendly.

Nice coffee, love the milk alternatives. Plenty of choice. Not bad price and friendly and efficient service. There is a new cinnamon type bun muffin thing with salted caramel ..., highly recommended

The team so hard working a credit to Costa PS Costa is the best coffee .

Always a happy staff to greet you!

Best in ashford always clean tables staff very friendly. Can sit and chat for as long as you want. When the hot chocolate wasnt quite right the girl made another one straight away with no bother not at all like the cafe in Debenhams where everything was just to much for the staff. I always meet my friend here good place for coffee bun and chat

My regular coffee shop. Bit hit and miss with speed and accuracy but they remember who you are and they are on average always friendly so definitely recommend this outlet.

Toasties and drinks for a lunchtime stop. This fit the bill and we could sit in the sunshine even though it was indoors thanks to the glass in the roof.

Smiley friendly staff. They always know what I have. Fabulous coffee.

For a almost pop up like coffee shop couldnt fault it it's our go to when Xmas shopping and well when passing through the main town inside area

Lovely coffee shop to visit anytime any day whether your going just for a coffee or having lunch out excellent service great food and the Staff are always very polite and very happy to help with anything else you might need very clean and we will definitely recommend them and will continue coming here again. A. Humphries

Friendly staff nice coffee and atmosphere

Informed no longer selling bananas or indeed fresh fruit!

Always great coffee and always great service.x

Price good tea was hot always open 8am - 5.30pm

Great coffee and service always. Shame about the positioning, would be better in a unit for atmosphere

Drinks are good sometimes get my order wrong but it is a ok

Costa is wall ways good, but can be prissy

They remember my order as go there regularly

We go here a lot And have never had a bad experience. Usually have one shot latte and toasted tea cake, but tried the new white hot chocolate... Fantastic.. will be having more of those x

Grandchildren love it I think it's quite expensive for what you get I don't like paying city prices

Nice place good parking limited food choice good selection of coffee

Good coffee. What more can I say

Coffee lovely staff didnt seem happy while serving but overall it was a good experience

Always greeted with a smile when I order my flat white. Had a toasted teacake this time with plenty of butter supplied. Great place to people watch in the town centre and I have to say I do prefer Costa for their coffee. Personal choice I know but it tastes better than others.

I enjoy costa but here the coffee is lovely but i don't like the surroundings.... never have.

Great staff really friendly and cheerful recommended

Tenterden branch, first class service.

Its right in the middle of the shopping center and as theres no walls it gets bloody cold during the winter. The manager (Im guessing shes the manager, shes been there since the day before forever) is a bit scatty but nice enough. Is an ok coffee shop but its gone down hill since Shawn (hope thats right spelling) left

Service is always second to none

Of all the coffee houses to choose from in Ashford, why would you want to go here.Certainly not for the services and cleanliness. My experience today was dreadful. My wife and I ordered two coffees and food; the coffee was good, but surely they can't get that wrong, can they? There were 3 staff on, two of which were acting the fool, the guy who took the order treated us as though we weren't there, throwing my wife's credit card back after processing it, great. The tables were filthy and full of used crockery, sticky seats and tables and the trays have a rim of dirt and filth around the edges, all in need of a thorough clean. Perhaps if the staff took an interest in the place it would be half decent. Costa Coffee, your only as good the impression portrayed by your staff to your customers and it doesn't cut it here. Also, your scores on the doors certificate which is displayed for all to see ran out in September 2013. does that tell you something. . . . . ! Get your act in order, disgusting procedures for renown company.

So dirty, the table was not clean, the sofa was so filthy and sticky . Make me feel sick. I was with my kids and believe me it was not pleasant at all. I can't finish my coffee, we just left. No nice place. No going to have coffee in this place again .

One of the best coffee shops in town

No different from any other coffee shop.

First visit for sometime....... and they have re vamped the place....... it was early morning so the place was clean and tidy not like previous experiences when we had to clear the table and the place always seemed grubby...... had the porridge breakfast which was good and tea which was awful...... and all expensive for what it was. The new furniture should prove an interesting challenge for some...... and it is not comfortable!

Been there twice in the last 3 weeks. Both times l found plenty of tables to sit at..but none cleared and wiped clean ..today I cleared a table myself and sat on the bench table against the wall..it was filthy..with ground in food crumbs and stains from drinks. the staff look really fed up and miserable..not at all friendly..l will not be returnkng

We were a bit early in Ashford so we decided to have a coffee. Friendly staff (even at 8:30 in the morning)

Right in the middle of the shopping precinct (County Square, used to be Tufton Centre), with tables in a dedicated area. Staff are helpful, but when I visited the dishwashing machine had been out of action for some hours, and all drinks were served in takeaway cardboard cups.

Really friendly service. Only popped in for a couple of cakes but the lady gave our us some marshmallows and flake chocolates as well as a treat for our little boy. Very kind! Thank you!

Enjoyed a latte having venerated adjoining shops. Well placed, friendly staff and a safe haven from the weather too ☔️

Decent coffee and hot chocolate. Plenty of cakes to choose from. Fast service and comfy seats to watch the world go by.

Este es uno de mis favoritos de costas. Me encanta el hecho de que está justo en la autopista centro comercial divertido observar a la gente, ya que son un variado mucho viejo. Me encanta que puedes esperar para su familia a fin de compras, madre, de allí para un regalo. O conseguir una de las sillas cómodas y a pasar las horas

Good service. But not a pleasant seating area. Your sitting in the middle of the shopping centre with nothing to divide you from passers by

Yesterday, i was thinking about what to do in my free hours before i start working. Take a coffe in Costa Coffee is always a pleasure..

Auf dem Weg nach Hause ein Latte mit einem Blueberry Muffin. Das Personal ist freundlich und hält das Kaffee sauber.

I would have enjoyed my coffee, but it Costa lot!!! Lol, seriously though its alright...

Intenta ser una decente costa ideal para disfrutar de un café. Tiene una gran variedad de bebidas. El personal en general son eficientes y serviciales. Sin embargo, la variedad de comida que ofrecen es generalmente limitada. Este es el lugar donde la naturaleza de franquicia hace que su impacto nos sentimos. Detrás de la variedad que hay en una cafetería independiente.

Sited right in the centre. A good place to grab a coffee and a slice of cake whilst attending to the families Christmas presents

......from which to recharge the batteries, get quite acceptable beverages and snacks, and watch the jaw dropping parade of Ashford's finest, and not so finest which being an open style cafe in the centre of a busy shopping Mall, gives a ringside seat to this spectacle, making you almost feel part of it.