Based on 341 opinions finded in 2 websites
Based on 341 opinions finded in 2 websites
Nº 262 in 387 in Ashford
Nº 59 of 78 Other cuisines in Ashford
Opinions
Good cafe with excellent customer service
abidoye olufemi . 2024-12-13
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Warm and inviting coffee stop, dog friendly too!
Dean Troke . 2024-11-23
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The service is fantastic and the coffee is very good every time I pass by here I always stop and drink a coffee
Jasmin mustafa . 2024-09-09
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Nice atmosphere. Only had coffee but it was cozy.
DSBG LLC . 2024-08-11
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Best coffee ☕️ in town. Friendly staff. Sometimes queues during lunchtime.
Jiwan Subba . 2024-06-11
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I got the pistachio drink that was advertised outside the store and it came out looking nothing like what i was expecting. The barista seemed new at the time as she looked confused with what she was doing and took a long time with the drink in general, and finally handed me a green sludge in a cheap plastic cup that looked nothing like the picture, nor was there any distinct taste to the drink and tasted plain and lacklustre. This being my first experience here at this chain has really soured my impression. Inside the store itself seemed clean and atmospheric however i wouldn’t recommend this particular drink atleast.
Lumi L . 2024-05-05
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Amazing staff, really friendly and so great at making coffee. THE place to go in Ashford for coffee!!
Max . 2024-04-21
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Rude staff! I’m a huge fan of Cafe Nero however this is not my usual store. The barista was so rude towards me. One example is when I walked in the door stayed open and when I got to the counter she said in a highly rude tone “Go a shut the door” which I did but the rest of my stay as I sat in to have my coffee just felt off.
Amelia PERRISS . 2024-03-16
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I have had to put a complaint in in the past about a really rude female member of staff who still works there.
patricia duncan . 2024-02-13
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Went to this Cafe Nero for an afternoon Cappuccino to take away, hardly any queue got served quickly. Customer Service is good and the drink is nice with usual standard you get from a Cafe Nero. The seating arrangement is very good for the size of cafe, mixture of chairs and sofa seating with small and large tables. Ideal place to work on a laptop or do work. Nicely located in the high street and near the County Square Shopping Centre.
Pravin Mistry . 2024-02-12
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Quick pleasant service Excellent flat white. Tasty cookie. Warm and comfortable atmosphere
David Bannerman . 2023-12-19
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Like the place , but should not let dogs in . Noisy things , sitting on their owners laps close to table
D Durant . 2023-11-28
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I always always have a cafe nero coffee wherever I am as love the quirky style, comfortable arm chairs and not forgetting the coffee. We walked in about 430pm the waitress so so miserable and unwelcoming, the coffees were dire weak, cold and milky not what we normally get, plus because I had a rewards app she only gave me one stamp. Because of how we felt we will not visit this Cafe Nero again
Pauline Schuring . 2023-11-10
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Awful customer service, no smile not welcoming. Coffee dire weak, cold and milky. Only gave me one stamp as had rewards app. Normally I love cafe nero but will never visit this one again. Avoid
pjs1503 . 2023-11-10
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Finding a parking spot there is a really nightmare otherwise the café is good
Andreas Osmani . 2023-10-16
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An extraordinarily rude waitress this morning (21st September).
Talha Mehar . 2023-09-21
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Very good click and collect service here
Wayne Uk . 2023-08-24
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The best servant we ever experienced! We were making a camping tour and it was a nice spot to get warm and dry again.
Amélie . 2023-08-02
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My intention was to post a photo of my stunning Pistachio Iced Latte, but it was too nice and I forgot. Instead here's one of it nearly finished. Nice calm atmosphere, great service, clean! What's not to like.
Paul Holloway . 2023-05-18
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Very abrupt customer service, went there on 10 april around the closing time, very unwelcoming.
Isha Thapa . 2023-04-10
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Clean spacious good coffee wilde range if snacks plenty of seats
Emma . 2023-03-12
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An extraordinarily rude waitress here this morning. I don’t think the training of staff is very successful here.
Helen Leek . 2023-03-04
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Staff could have been friendlier
Kim Pitchley . 2023-01-30
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I have being going to this coffee shop for a very long time. Over the years it's gone down hill. Dirty toilets, dirty floors, the tables are never wiped. It needs a complete refurbishment throughout. And the staff are rude there too
Michelle . 2022-12-31
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Very strong coffee need to askfor one shot in a latte so strong I could not drink it . Place could do with a little tlc but do not feel this is down to staff More to do with company need to invest a little.
T Red . 2022-12-27
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Nice large space with typical Nero products. If you like cafe Nero you will like this one
Claire Tyrrell . 2022-12-20
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Nice place but service Way too slow. Its just a coffee after all. How long it takes.
indrit puka . 2022-12-11
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Caffe Nero is the best coffee in this country and the Ashford Caffe Nero has very pleasant staff. Well worth a visit.
Colin L . 2022-11-21
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If they listened instead of chatting to friends they might get the order right! shame about the service or should I say attitude! Not helpful at all!
PHOEBE S . 2022-10-26
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Just popped in for a delicious caramel latte and toasted sandwich.. service was great.
Lindsey Rigby . 2022-10-25
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Went in for a drink with my other half and son. £4 for a flavourless watery hot chocolate was a bit disappointing. The lady behind the counter was having a bad day I think. Mumbling to herself, making mistakes. But then she was on her own, didn't see another member of staff for nearly 30 minute's so she was doing it all, can't blame her really.
Baz Weller . 2022-10-10
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Staff rude and not at all friendly no customer service skills Toilets filthy and looked on there check list they hadn't been checked since 09:00 at 2:30 pm missed at least 2 checks AVOID AT ALL COSTS
Robert White . 2022-09-29
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Well made flat white, barista polite and prompt
Daniel . 2022-08-31
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Service not particularly friendly and had to ask for table to be cleaned.... No acknowledgment. The two girls seemed more interested in each other chatting and laughing... No wonder the place was empty and this is a Saturday lunchtime!!
Lynn Ashwell . 2022-08-20
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When you consider Italy is the home of decent coffee which you can get for around €1.50 a cup why do they have to charge so much??
Richard Stryzyk . 2022-06-27
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First visit today. Warm friendly service from delightful lady (with tattoos) working on the counter. A great calm locatoon
Paul Adamson . 2022-05-25
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Great coffee shop, best in town. Cakes and pastries are good as well.
Mike Letteboer . 2022-05-21
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Had a great coffe and latte, very nice place in ashford near town, great staff especially Matt helping me with what foods i can eat with my braces in... the dental care right next to the cafe however were taking the piss and didnt put my braces in.
Luca Chatterton . 2022-04-20
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Clean and tidy, efficient service, on the whole a rather good Caffè Nero.
Katie Ray . 2022-03-27
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Excellent coffee accompanied by friendly attentive service
Chris Giles . 2022-03-01
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Got trapped in disabled toilet! (Went to use the facility prior to my proposed purchase of a tea and skinny cappuccino.) Locking bolt got stuck. Had to kick the door open! Staff member (lone) thank god was alerted by the only other customer in coffee shop who was sitting near by having his coffee. (Paul) alerted the female staff member of my plight. I saw the funny side as soon as I realised what had happened 😂 I had to use the DT as it was the last hour of trading and the specific male toilets are locked during the hour of trading. The female staff member told that she works alone for the last hour! I got a free coffee and tea and 2 fully stamped free drinks cards once I had released myself . (Melek the staff member told me she had been assaulted recently whilst lone working!! 5 stars for staff member and Paul. 1 star for Nero maintenance team. Kicking the door open was fun, never anything like done that before. Suffice to say won't be using the toilet facilities there again 🤣🤣🤣 On a more serious note if an actual disabled customer had been locked in, rather than I, they would no doubt would have been trapped in their for longer than I and would I expect found it very distressing indeed. So Neros up your game on maintenance and for the sake of staff safety rethink your lone working policy, as in don't leave staff to work alone!
David Jeffrey . 2021-11-09
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Buen café y buen trato.Gracias!
SEBASTIAN Sebas . 2021-10-21
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Friendly staff, usual high quality range of drinks and food. Mixture of small and larger tables.
Em . 2021-10-09
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The chicken & pesto lattice is really delicious and you can add a fresh side salad for £1 extra. Perfect for a quick impromptu brunch.
Gregory D. . 2021-09-08
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Relaxing clean coffee shop one of the best in Ashford
Steve Fleming . 2021-08-27
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Great coffee and friendly service
Clare Sellen . 2021-07-27
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Ok place for coffee and a snack.
Geoff Witham . 2021-05-29
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A regular haunt of mine. My prefered coffee.
Mark Brindley . 2021-03-09
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Great coffee, fantastic service!
Maja Blunt . 2021-02-21
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Staff are very rude and poor service
Shekhrul Alom . 2020-11-17
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Guy served my coffee had no customer service was more wrapped up on his mobile than serving won't be going there anytime soon
Lynda B . 2020-10-17
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At least there is in store seating, unlike a nearby coffee place.... Pleasant staff and good service.
Colin Taylor . 2020-10-09
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I know it is Covid restrictions to wear masks, but no need to shout out loud “Put your mask on please!” so everyone has to hear it. I quietly left the place as I have health problems where I can’t wear the mask. I felt like I was discriminated because no one asked me if I can wear it? I’ve just been told to put it on. Period.It would be nice to asked quietly” If you can please put your mask on”.I would have explained . It doesn’t happen anywhere else. I won’t be going there again even though coffee is lovely there and vegan cake is one of my favourite.
J R . 2020-10-07
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Lovely. Excellent polite and fun staff member.
Stretch “Sharkie” Mobility . 2020-09-14
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Coffee was Luke warm even though i asked for it extra hot and no paper plate gave us cake in a bag to eat in shop
Linda Wood . 2020-09-02
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Great customer service and I love the coffee the taste and texture is better than any other coffee shops . The staff are very friendly and polite.
kabi W . 2020-08-21
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Wonderful food and service were excellent
Joyce Perham . 2020-08-12
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Great coffee and service. Barista Louise is always great mood and ace service.
Dirk Ross . 2020-07-27
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RUDE, RUDE AND RUDE. LEARN SOME PEOPLE SKILLS.
Hedgehog Cam . 2020-07-15
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This used to be a smashing branch of Caffè Nero. It was the only place in Ashford town centre where you could enjoy good jazz music and really relax. There is only ONE positive about this new manager, Grant. He has reduced the play area for kids, which used to make the place into a playground for screaming brats when parents came in with children. People will not pay to eat and drink in a coffee shop full of noisy kids having tantrums. Grant, unfortunately, is far too over the top in his communication style with customers. He assumes everyone wants to gossip with him. He is loud and overbearing. It should offend no-one and essentially be of no importance that Grant is gay. However, he makes a point of conveying this at every opportunity. I also noticed that not long after he started, he put a big charity tin on the counter (something I have never seen in Caffè Nero) for a gay charity. This is inappropriate, just as any other specific charity collection would be in a town centre chain coffee shop. I understand things like Red Nose Day, but not his personal pet charity. After all, it is not HIS shop. Grant also has no idea how to conduct interviews discreetly. On two occasions, he has sat next to me while interviewing potential baristas. The questions he asks are completely outrageous, as if the person were applying to work in MI6 or something. He asks very personal questions to candidates right in the middle of the cafe, and this is unacceptable and unethical. Interviews should be carried out in private. There is a female barista with long blonde hair who is the rudest person I have ever met. She refuses to smile, She never says please or thank you and she acts like she’s doing you a favour by being there. The staff have poor personal hygiene. They frequently sneeze or cough into their bare hands and then pick up a wet cloth to wipe the coffee machine. The toilet is always absolutely filthy. Lots of room for improvement. We won’t go back until things are A LOT BETTER.
Gideon575 . 2020-07-08
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Nice coffee and snacks...great service
John Lucock . 2020-03-13
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My daughters favourite coffee shop. She calls it Cafe Nerd though! 😆
Graham Maxlow . 2020-02-22
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Was good but porridge not as good as Starbucks
sandra marsh . 2020-02-19
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Good place to drink coffee and chill...
Amanda Lee . 2020-01-30
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Honestly never been spoken to like that before by anyone let alone someone who is meant to be offering a service. I went in a few months ago with my partner for a takeaway coffee. A young lad was serving me and was friendly, the man ( the manager ) was next to him and said something. I am hard to hearing so assumed he asked if I was being served and I politely said oh no it’s okay this guys already serving me. To which he went on an aggressive rant about ‘ I actually said your hair looked nice, you are now assuming because I am a gay man in bitchy , well I tell you what I’m the manager and I can talk to you how I want ‘ Me and my partner both shocked just left and didn’t say anything. I was so embarrassed and angry by his behaviour , I hope he is no longer the manager. I will never use your coffee shop again due to this and will also warn others!
Sjbee123 . 2020-01-29
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Just a nice place to go, oh and the coffee good.
Richard Oliver . 2020-01-08
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Great coffee, friendly service. Cafe is looking a bit scruffy and could do with a makeover.
Keith Roberts . 2019-11-29
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Friendly cozy comfy great coffee should replace costa
Jacqueline Joy . 2019-11-28
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Really lovely staff prompt service delicious latte
Sue Gordon . 2019-11-21
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I visited the store today with my colleague to grab a drink I ordered a “triple chocolate frap” and then received a cup of milk really disappointed with the product and has put me off returning good job Starbucks with be opening soon.
Teejay w . 2019-10-06
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Lovely coffee, lovely staff. Melek the barista was especially helpful
jayme lee . 2019-09-25
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First time in store after good shopping ,staff very down beat and shoddy.i ask if they had anymore sandwiches no replied with a stern voice.then proceeded to counter where there was more sandwiches oh well not to worry not.then after eating and drinking staff just twitting with laughter.tables very clean not ,and toilets disgraceful flooded in gents and wife complained about ladies which were very poor.
100hobo . 2019-09-04
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Pleasant coffee house with nice outlook.
David Trangmar . 2019-08-31
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My favorit place for coffee ever
Amaryll Nagy Ambrus . 2019-08-28
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Good value fresh coffee- eady to pay with app.
Phillip Theedom . 2019-08-28
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A friendly staff and perfect location in the centre of the town. Can be busy around lunch time.
Michał Ratyński . 2019-08-14
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Sandwiches are nice. The atmosphere is mellow and the cakes are tasty, but I would be careful if you order a pot of tea, best not drink every last drop unless you are keen on that concentrated black tea aftertaste.
MM “Spacer176” Stamp . 2019-05-30
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Always a good atmosphere in this Nero.Friendly staff and excellent coffee.
Jo Smithard . 2019-05-11
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Service very average (slow & unconcerned)
Barrie Pantling . 2019-05-02
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Very busy branch but staff were friendly and efficient
Jill Urquhart . 2019-04-09
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Mirno mesto tivka i kulturna muzika perfektna usluga na personalot,i sekako kafeto na prvo mesto so poseben vkus.ednostavno nepogreshliv izbor za vikend kafe bar
dancho ognenovski . 2019-03-23
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Worried about the hygiene coz too many dogs with their dribbling saliva in a place serving food.
Mohamed El Bark . 2019-03-10
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Always very pleasant staff. Good access for people in wheelchairs too. Well recommended
Rich Moody . 2019-03-09
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My favourite coffee shop good strong coffee friendly staff
Alan Shephard . 2019-03-07
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Really nice atmosphere and very good coffee, reasonably priced too. This is now our preferred coffee outlet as a family
Clive W . 2019-02-15
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Lovely coffee, and great to have milk alternatives and not just soya. Loved the flat white oat milk. Good service
Taniabellamia . 2019-02-15
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Nice place to meet up with friends for coffee and something to eat. Staff very friendly.
Michael Wood . 2019-02-13
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Very good service also offered a taster of there sweets
jason ellis . 2019-02-04
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Taste of the coffe is incredible
Andrei George . 2019-01-09
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Good coffee, comfy sitting, reasonable prices !
Renata Nikolova . 2019-01-06
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My local Caffè Nero, always a pleasure coming here for social catch with friends and family. Very popular.
Kristopher Cooper . 2018-12-15
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Enjoyed coffee here this morning, friendly helpful staff, shame about gents toilets. Would drink again here although I would have too question hygiene as I see clean toilets as aspect of quality desired.
ianr672 . 2018-12-10
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Nice coffee shop sells cakes and rolls very friendly
Alan Thompson . 2018-12-09
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Very friendly and efficient. I enjoyed my coffee there, this morning. Thank you!
Alessy Alexander . 2018-11-15
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Good service and wide variety of hot drinks
PrasannaKumar Nadella . 2018-11-07
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No surprises. Usual Nero service and quality. Usual mixture of soft seating and tables. Gets very busy.
GReyMaiden . 2018-10-20
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Very friendly staff and great coffee! Perfect
James Elwood . 2018-08-28
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I love this Nero the staff are fantastic. Otherwise its the basic Nero setup, but for me good staff always make a place.
Captain Patch . 2018-08-19
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Very nice but in the heat very hot
Ben Roberts . 2018-08-07
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Excellent coffee very nice staff & service
colin kidd . 2018-06-04
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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£9 for a pasta dish that my 10 year old could’ve made better in home economics ! Warm not piping hot and so basic it was grim and watery. Usually have a decent lunch here as sandwiches and jacket potatoes are good but honestly shocked at what our pasta was served like white paste !
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Went to the Bull with a group. We had such a lovely welcome the food good and definitely will return
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Never have I ever been treated so bad by this women all I did was ask her to clean table for me when she was chatting abd she tried to grab my coffee saying I couldn't stay for asking for a clean table she sprayed me with the cleaner just asked for a table to be clean I think she us the manager a face like thunder I've been lucky my friends always comment on how rude she is but this is the first time I have had this it's mot acceptable for her to behave that way I just wanted a clean table abd a booth seat and a coffee cause she was chatting to her friends then she went around the cafe asking for people's details Other staff are the best they work hard and smile and are professional not alot staff but I will not be treated this way grabbing my coffee telling me I'm getting a refund and spraying me with cleaner I usually give good feex back but she need to stap this behaviour she said her friend is a valued customer I couldn't believe her irashional behaviour I just wanted a clean table
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visited here while staying for doing a wine tour. Traditional pub , made very welcome by the locals, so went twice in two days
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When i order hashbrowns with my salad, i expect them to be hot. The ones i got tonight were freezing!