Burger King in Basingstoke and Deane

Excellent service , polite and courteous

I seem to have only received a 1/4 of my portion of chips with my meal.

When ordering it said it would be half hour. Then updated to be an hour and half. Couldn’t cancel without still paying for it. Then advised it would arrive between an hour to hour and 20 mins. Eventually turned up after an hour and 10 mins and all the food was cold. Couldn’t be any worse. Had I known it would take over an hour I wouldn’t have ordered!

If any of you have tried the BBQ melt burger you'll understand why I'm so annoyed, the burgers are very nice, and not too big so it makes them perfect for a lunchtime snack, however to get one now at this outlet you have to order it via the app, I told the man at the counter that I don't have a smart phone so can't use the app, his words to me were "well you can't have the BBQ melt then, I already said you only get these if you use the app" he was probably the rudest server I have ever communicated or should I say tried to communicate with, you could see that he found this very amusing, We usually go to this Burger King every Thursday, we will be going to Wimpy from now on, I'm too old and proud to be spoken to in this rude manner

the food was stone cold. the Blueberry ice Fanta was half empty. loaded fries were all congealed together as the cheese got too cold with the chips. we paid nearly £30 for cold, half empty, no sauces as per order delivered. I am totally ashamed at the quality of service and how short of a distance it was you to travel and it was like someone put the food in a fridge and served it to us. what makes it worse the hospital are not allowed to warm up food. so we were left with eating cold Burger King

95 mins for an ice cold burger. I wouldn't accept that level of service from a pizza place in 1990 let alone now. Appalling incompetence.

needs be kept hover if possible please thank you so much from miranda

Ordered a family deal, and didn't come with the ice cream

Took over 1 hour and 20 mins for delivery from order time

Both the burger and fries were cold upon delivery

Delivery took over 3 hours to come and when it finally arrived it was stone cold. Not only that but I’m only eligible for a £7.15 refund from a £30 order. Disgraceful.

Tasty food and quick service Amazing Yunika working very hard

As usual it was stone cold, do they not have heated bags.

absolutely stone cold 30 minutes late

food arrived cold and nearly 2 hours late.

food was freezing cold and inedible due to delivery time changing to a later time than when first ordered

The delivery time kept changing and it took almost 2 hours from order to delivery

Food was slow & cold by the time it arrived

Food came freezing was not edible an was missing the kids cheeseburger, most awful experience ever at really not happy with this at all

i haven't received my order at, yet they have stated they have delivered it.

Great place great food even if called junk food and excellent staff

All 3 burgers were really cold and full of gristle I won't order again

Pay for special delivery turns up later than before not worth the money freezing cold food

Took 1hr 30 to arrive and was cold!

first time user, simple and quick to order

food was stone cold, I threw it away. I am now about to delete your app from my phone. once again, terrible service.

Great to the start of the Christmas holiday thankyou

Good food and quickly served plus very polite service

Very helpful left stuff in store was returned with evething in it very nice people very polite

my order was freezing cold and I ordered a large chips and received less than a small portion and I never got my sauce I ordered either

Exceptionally professional and impressively fast services; definitely worth a visit.

Preparing for 50 minutes took an hour to be delivered. Stone cold when delivered

Raw burger today disgusting which why ended up where it did. Also had to search for a clean table to part eat my raw burger avoid Basingstoke BK

I waited almost 2 hours for my food considering It was delivered down the road from town and when I received it, it was stone cold

Imon the assistant manager was very helpful and also modified my order to suit my choice

was given to courier extrememly late ! Arrived stone cold and inedible. what a waste of money.

I ordered and then order got cancelled so i ordered pizza through the call , then after alongg time of canceling my orders you bring it same time with my pizaa so in conclusion u just spent me 30£

Sravani was so helpful to me today when I lost my phone. We enjoyed our burgers my little niece and I and then made the discovery. We were going to the cinema and the tickets were on my phone. Sravani called my home and my phone was delivered to me in time as I had left it there. Thank you so much Sravani you are amazing

I ordered because timescale said 25 to 45. 45 being latest. instead I had 1 hour 25 delivery. food was cold and items were missing! very unhappy customer

Order took an hour and 10 minutes to be delivered and was cold when it finally arrived. Absolutely no excuse for this shocking service

the driver forgot to leave drinks

got notification at 17.56 that it was on its way, driver seemed to be delivering another order

I don’t see how it takes over a hour and a half to deliver my food and when it arrives it’s so cold did they prepare it before the courier got there something needs to be done. I’m not expecting it to be baking hot but I do expect to have some warmth in the food and you don’t get no help from Just Eat specially when they charge delivery If it can’t be delivered within a certain time, they should just cancel the order

WHERES MY FOOD!! SAYS DELIVERED BUT NOWHERE TO BE SEEN!!! SECOND WEEK THIS HAS HAPPENED !!!!!!!!

missing my double whopper. unbelievable

The driver was very kind and handled the food with care.

driver was very polite and respectful

Food on time. Food was hot and delisious

Absolutely fuming I rang the restaurant they gave me a time they gave it to the driver and was still over an hour

Very good service and friendly staff

The place was spotless, friendly staff and great quality food.

the food has been delivered stone cold, and the drink is warm

Stone Cold and Just Eat do nothing about it. Don’t use them

undercooked fries, cold burger, nuggets ok

food is freezing cold would never order here again

Placed order at 1756, received the order 1945! By 1820 site refused cancellation, expected delivery time 1900. I then spent 1hr watching the driver go all town, then he lied to me & tried to say he had just collected it! S C R E W Y O U J U S T E A T

Food great, hot and tasty, delivered on time and gentleman polite.

I ordered at 1548 arrived at 17.00 and all if the food is cold the driver was also very rude and was aggressively shouting at me for not answering the door immediately i have mobility issues and he had to wait less rhan a minute.

delivery driver was really friendly. great service/experience all round

order a king bundle, missing half the items

missing items and only compensated the items that weren't on offer, even though we paid for enough to qualify for the additional products. disappointing.

Cold food Chips very poor quality Bottled drinks are warm, like off the shelf, not from a fridge.

Was just about warm when it turned up not the drivers fault took him all of about 5 minutes to deliver

Food was still warm and driver was nice 👍

Wrong order delivered. Told the delivery driver and nothing was done about it. Going to take 48 hours to receive a refund absolutely ridiculous

Food cold and burgers all squashed and sauce all over other food

The delivery changed in total by nearly an hour, the food wasnt very warm when it arrived, this is the 2nd time I’ve had almost cold food from Burger King.

Food could have been hotter without being a danger to customers

Food was quick and easy. But oily but expected for fast food

Great and quick service, incredibly welcoming.

it says its been delivered I haven't received it what do I do

They always manage to get something wrong

I ordered my food at 19:24 and it did not arrive until 21:10. My 8 year old son had to go to be late as he had to wait up for his food. My son has additional needs and would not eat anything else. I would like a full refund for this order as when the food arrived it was cold

My order was on time, but I was missing the Whopper meal, and this 2nd night on the run. The first night my order never even turned up. That is not ok!

absolutely delicious, arrived warm and ready to eat... thanks yum yum.

Food left the restaurant at 10.18pm, I have received it at 10.59pm. Restaurant is 11 minutes away, driver was rude and didn’t answer my question as to what took so long. Really disappointed, shouldn’t have to wait this long for food, and now it’s cold so can’t eat it

Food arrived about an hour and 40 mins after we ordered it and it was cold and stale. very disappointing, wish i could have option to cancel after an hour. very poor.

the food did eventually arrive 2 hours late. we attempted to call the shop who advised this was already sent 1 hour in but it turned up 2 hours later stone cold and inedible. we would like to request a refund for this

Food was lovely however my drinks were missing.

Burger King improved a lot in recent years, both the recipes and variety. They have surprisingly good take-away coffee for a burger place and it is part of the meal option. Place is always busy but there are a lot of kiosks to order from. Wait times minimal.

Fresh food with friendly staff so, it is my always favorite place to go.

Staff friendly,approachable and efficient. Good team well done

Waited 2 hours and 40 minutes for cold food...

supercalifragilisticexpialidocious restaurant and all managers very good

Everything was cold and we waited almost an hour and a half for this. Absolute joke

The food was freezing and I’m just not happy with the quality at all and it was quite late I’m really not happy

Kept changing the delivery time to later and later. When it turned up it was cold.

Yummmmii Halloumi burger. Currently it's under limited edition but it will be great if BK will add it

Cold food, watching it be "on its way" for 15-20 minutes, I'm only 5 minutes away

Terrible service. Missing drink. Food was all cold. Over an hour & a half wait for mediocre squished burgers.

Cold food and unhelpful staff. Asked for some assistance using the ordering kiosks and staff member shrugged her shoulders and walked off. Then got the wrong order.... Hated it

Decent and didn’t have to wait long for my order at all

I am missing 2 items and was given the wrong drink

Food arrival time kept changing, driver waited at entrance of riac si had to walk to go and get food which was cold

Two delivery today both late food cold put in bin won’t order anything else again

Best place to eat in Basingstoke

Food absolutely freezing cold and the wait was over the said time. How difficult is it for warm food!

Very nice, fast food, good staff

Originally the food was due to be delivered by 5:45pm, but it didn't arrive until 6:30pm and they just kept pushing the time back and back. It was cold when it arrived, although the order was correct and food was fine once reheated.

I haven't received my order and I ordered it at 18.35, yet the status changed to Delivered, and the time has changed 3 times as I took screenshot, why would the time change if it had been delivered. I've waited for over two hours and I have nothing to show for it