KFC Basingstoke - The Mall Shopping Centre in Basingstoke and Deane

The driver stayed at a location in the estate for about ten minutes then put the order through as delivered while I was texting him asking where he was. Basically the driver sat there eating my food- appealing service

Food was burnt but freezing cold by the time it got to us. Having just got back from a day spent flying to Geneva and back, my husband was so disappointed.

I didn’t get my Pepsi max bottle

The delivery time kept moving and the order too over an hour from submission to delivery. When it finally arrived, the food was cold. Very disappointed.

Wrong food was ordered, took the food away leaving us with no food after waiting and after paying £62 and sat with nothing

After waiting for over 2 1/2 hours for delivery it then said it was delivered but not to my address.

time kept changing kfc was preparing the food before the driver was there which I believe they did and it sat there waiting cause it was all cold when arrived. of you don't have the drivers don't accept the order. won't be using just eat again.

I'm sure it wasn't the drivers fault but the app said 25-45 and it took 90 mins. very poor tonight which led to all food being warm at best. disappointed

two and a half hour wait for cold food.i won't be ordering again

Piece of chicken was cold and the burger looked like it was thrown in the box and drowned in mayo. No idea what they think is good service.

food arrived stone cold over an hour form the original estimated delivery time

Order placed at 18:27. ETA 19:10. At 19:10, order status was food was being prepared, ETA 19:30. At 19:30, food was still being prepared, ETA 19:50. This continued until the food was out for delivery at 20:52, arrived at 21:04, all on a Wednesday. Food was literally colder than the drinks. Awful.

No problem with the driver but no 1.5 Pepsi max that’s included to my order this is ridiculous! We’re looking forward to have a drink and it’s forgotten by the kfc staff

The food was not as hot as it could have been.

order was at an address 5 minutes away and i saw him drive off as i was driving up. Never got my food, the driver dudnt respond to phone and KFC didnt respond to phone calls.

Took an age to arrive and when the food arrived it was cold, the delivery driver was too busy talking on his phone to care about the delivery to ask him any questions. £40 waster I feel!

The food was very good and the delivery was on time however my chips looked like they had been thrown in the bag. Perhaps q better packaging strategy next time?

The food was 2 hours late and arrived cold

Cold and missing the Pepsi and almost 1 1/2 hours late!!!!

The food was cold the chicken was small the rice was half full and popcorn chicken was missing

This order was never delivered despite saying it was 2 hours after the order was placed.

I waited over an hour for my food

food arrived 4 hours late. not delivery drivers fault as kfc had kept it in 'preparing order' for that entire time. Will not be ordering from this location again

only recieved part of the order.

food was 2 hours late and the food was stone cold 🥶 not happy

Again, bad experience. Cold food and arrived late

Unfortunately never got the hot wings

Food arrived an hour and a half late, was cold when it arrived like it had come out a fridge

time of delivery kept changing took over an hour and delivery time changed 3 times and food was cold and expect photographic evidence of this

food was cold on delivery, this was a replacement order for wrong delivery already delivered.

Gravy was spilled everywhere I had to decline the food, chicken was all over the just eat bag, still waiting on a reply enquiring a refund, thank you

Absolutely appalling! Food turned up well over an hour late, completely cold, and with the content (gravy) spilled out everywhere. It’s like there was a competition to see how much they could mess up a takeaway!

My order was missing 8 hot wings, chicken piece was missing all the meat from it, just the ribcage covered in batter, such bad quality control. 5 stars for Just Eat for a prompt refund for the hot wings. 1 star for KFC Basingstoke Malls.

Over an hour late and it was not warm when it arrived

Everything was stone cold after we waited for 2 hours. This is unacceptable. You should choose your drivers more carefully as clearly they did something else before delivering our food. The food could not get stone cold from the restaurant to addres

My food has turned up cold this is unacceptable and it took longer than d it should of done

I have no idea what has happened to KFC but their portion size is beyond pathetic!! cost of there meals are constantly increasing as the quality plummets!! the zinger tower burger I received is outrageous, the chicken breast is barely bigger than the hashbrown. Absolutely disgusted that someone would put that burger together and think it's acceptable to serve to a customer paying £12+ for it!!

Chips were cold so not impressed thank you

Never seem to pack my order correctly with missing items, or the complete incorrect items. The food takes over 1hr 30mins to arrive and when it does it is cold. The buns are often burned or hard. Do not recommend

Food not delivered 5 portions of chips missing

every time I order from here and order 1.5 ltr bottle of pepsi max they don't send it

when put not on app there dont read and there still go broken door and here just leave there and i had go pick up my order and why are paying for delivery as we pick up from my own door. as you have get people who can read too. as i go use the other

Has KFC run out of salad or just thick!? £37 on meals and not one burger or wrap has relish, sauce or salad in them. They are literally just chicken burger and chicken wrap.

Missing wrap bbq and bottle drink had been charged.

The driver couldn’t find my house and had me wait outside in the cold so he could see me. I am not happy with this at all

Delivery time kept changing and food was cold on arrival. Order was stuck on preparing food for 45 mins so i think it was left on the counter to go cold before being collected by the driver

delivery time kept being pushed back, start at 8:10 and didn't arrive till 9:05.

I didn’t get may Oder still.I don’t like your service and also I try to call so many time but not received call

ordered food at 6pm. delivered apparently according to the app at 8am but then its just turned up at 9:10pm. of course i made something else to eat. driver didn't understand me when I no longer wanted the food.

No idea who you delivered to but it wasnt me ,, i ordered two hours ago and no longer want it and will not use your service again ,, your loss if you look at my history as a lorry driver who spends all week away from home i was a regular customer

Stone cold happens all the time from kfc it’s so annoying

Awful delivery time. The app said the driver was at the restaurant for 40 mins. The ETA kept updating every minute, just to a minute ahead of the actual time. 90+ min delivery time, and food all arrived cold and soggy

Bernardo was amazing, great customer service!! Was really welcoming and great with customer service.

I did not get my food order at all. It says it’s been delivered which took forever and a day and I have not had my food

Food was cold and overcooked. Chips were soggy

Forget half the order don’t know they cant follow instructions!!

food took 90 minutes to arrive was cold and incorrect

I didnt even recieve my food, and had to spend more money travelling into town to eat. abysmal.

order arrived with bits in burgers we asked for plain and the corn in the cob tasted so so strange after 2 bites I put it straight in the bin. very disappointing 😞

was cold and ifollowed delivery on the map and it went in the completely different direction to me first

Food took almost 2 hours to be delivered and when it did arrive it was cold!!!

If they cant deliver on time they shouldnt take the order!!! Ordered at 8 - delivered at 9:30!!! Twice they have sent a different zinger burger to the one ordered Half of a £8 burger went in the bin - and I had to use a slice of bread instead!!!

Good food, still hot and reasonable value. Good delivery driver too

Over an hour late and a while share bucket meal was missing! No help wat so ever

I can’t give any stars. Delivery time took 2hrs. When it got here it was stone cold, I don’t mean warm, I mean it was colder than the drink supplied! Absolutely disgusting & I will pursue my money back. I have an air fryer but it was so awful we couldn’t eat. ABSOLUTELY DO NOT ORDER A KENTUCKY FOR DELIVERY BY JUST EAT!

Waited over an hour and a half

Time kept going up. Food was cold and soggy by the time we got it

Food was late, when it arrived it was cold.

Unfortunately, the chips were cold.

food absolutely cold and disgusting. driver was at restaurant 30mins. which means the driver was delivering to more than 1 address. and mine was the last.

Over an hour for 1 meal and 2 sides is ridiculous, the time kept changing for the delivery time and it just kept getting longer . I’m not happy

all the food turned up cold, clearly been sat on the side for ages, judging by the length of time it took to deliver, order at 6.50 arrived at 8.15, food had to be binned.

I ordered my food at 11:30. It got here at 1:38. The driver was on drugs. I want my money back.

Last 3 times, I tired to order from KFC but they always cancel my order ( maybe cause they didn’t find the driver or any other reason). Thankfully my order got accepted today and got delivered. Food was nice and good. Just my fries were missing. Overall everything was good.

Took almost two hours to arrive! Shocking

Food was cold!! A VERY BAD SERVICE for which you CHARGE FOR!!!!

didn't have half of the food yet again, taking ages to get a refund

Super experience as always from KFC shopping Mall, Basingstoke. Pleasant delivery driver too. Keep up the good work!👍

received less than half of my food

Just ordered a finger kickin double bucket the wings that I received are so tiny and dry

Absolutely horrendous! Almost 2 hours it took to arrive, drink missing, popcorn chicken missing along with other items missing and food freezing cold! Absolute joke never ordering from kfc or just eat again.

the restaurant took almost 1 and a half hour to acknowledge my order after payment, the food arrived cold and fizzy drink was hot because it was kept in the bag with the food. this clearly shows that the food had been made and sat a long time outside of a heater or just eat chill proof bag. unacceptable considering that this restaurant is also only 10mins away from the ordering location.

This order never turned up!! I require a full refund!!

Ordered a meal for my grandson and it was almost 2 hours late and was only just warm when it arrived will not be ordering from here again

This is truly the worst KFC I have ever been in. Popped in yesterday at lunch time and practically everything about it was bad. Staff were not taking orders at all at the tills, and were directing people to use the kiosks, of which there are only two of them, meaning there was a big wait just to order. Not to mention the kiosks were out of paper which means no receipt. While I waited for my food I needed the toilet, so I went upstairs to discover that all of them were out of order! Honestly at this point I am surprised that management have opted to keep the restaurant open when there are no toilets or handwashing facilities. Since I could not use the loo, I went back downstairs to wait for my order to be called. During the 15+ minute wait, another customer brought back two burgers that were supposedly cold. Not a good sign. Eventually my order was called and to their credit, everything on the order was correct which was more than I was expecting, however they had no wooden cutlery which meant no way to eat the coleslaw that came with my meal! Chips & burger were okay in my opinion, but the chicken piece was so slimy and greasy, it was disgusting to eat. Having been to places like Popeyes & Jolibee in Reading where the fried chicken is actually crispy and has a slight crunch to it, this sliminess was pretty sickening. Overall I would never go back here, and I would recommend others do the same. KFC & their franchisee should be ashamed of how far their standards have dropped, and this restaurant really needs sorting out.

My order has been completely messed up an saying prepared for 2 hours then you tell me it’s been dellivered when it has not!!

Where to start. Absolutely hammered the door like a baleifs knock. I'm 2 storeys up so takes time Disapeared with food left on porch. First time I've used app.mmmmmmm

I didn't get any food, the courier didn't ring the doorbell

I just ordered an hour ago meal of mighty bucket for one and the 3 pcs of hot wings. When i open the box the 2 hot wings are missing and the drinks taste like water. Its really bad service staff are playing in the kicthen and the service screw i ask her if everythings inside and she says YES. then what happened hot wings are missing chicken are dried. So disappointed not really organized.

I need a refund as the drinks were not with my order.

I have always had an issue with the orders, where I am missing orders with every take-away I get. Not happy with the delivery, order or service at all!

delivered on time and food was generally tasteful. One item was missing from order (small popcorn). This disappointing as this is the second time that an item has been missed from a order.

Dirty. Poor communication with the staff. No Fresh Meat, Sour.

I was not at home and ask to have left on porch.. driver called but I was working.. he left and my meal was not left.. so where is my food?

over an hour late. packed very badly that things fell out and mixed up a fillet with a zinger and young son upset with the spice after waiting ages

ordered at half 6 and got it at 9.

the order was delivered on time so cannot fault this, unfortunately, the food we received was very nice but, we were missing side orders and drinks 😢

Don’t let the bad reviews put you off! I had a phone call from the manager think he name was Bernardo he informed me that there was no drivers available (euros final it’s expected) anyway nice chap for him to call me. When the food arrived it was very hot and the Chips were seasoned very nicely. It tasted amazing!! Thank you for such great customer service. I will be ordering again!

Placed an order on just eat, it's been two hours and its not even showing as prepared

Chips were cold and the Pepsi was warm!! I tracked the driver, he was at the same place for about 20 minutes!