KFC Basingstoke - The Mall Shopping Centre in Basingstoke and Deane

Delivery perfect a very small bean portion for 2.99 and we had requested no drum sticks so there was 5 in the bucket not deliveries fault that was spot on

Filet burger was tiny and very overcooked

the food was cold and corn on the cob tasted stale.

didn't get what I had ordered but we enjoyed it anyway. did ask for gravy and mash but got coleslaw and sweetcorn

ordered corn on cobs and coleslaw and received 2 mashed potato and gravy and paid £3.50 for bottle of tango which is missing

placed my order at 7pm and had a notification that it would be delivered by 7:35pm for it to not turn up until 8:10pm. with food being slightly on the cold side too

Completely different order turned up

food was late and stone cold won't be ordering again from KFC

Chicken burger was cold , Chicken gravy was to runney

Never turned up it hasn't turned up I've tried to cancel will not let me

The chicken pieces were cold , dark, probably old , warmed up, same were the small portion of the fries. Dismal ! Never again l shall have food from this mall branch of KFC .

food was missing and all over the bag also mash potatoes instead of beans

I got the wrong drink and all the food was completely cold, delivery was really slow too, only given £8 refund for a £46 order that was completely ruined

Delivery time was changed once order was excepted and then was moved out again. Order was incomplete.

Food arrived an hour late and was cold. Bag containing the food was wet and falling to bits. Given this experience I would not recommend Just Eat to anyone.

Food was barely warm, the can of tango was wrapped up with the food & was warmer than the food. The chips were so soggy they were all stuck to the paper. Ordered from the malls because delivery time was quicker than the leisure park but it was 30 minutes later than the advertised time.

Food was so cold and to add to it they put the drinks in with food to keep it nice and cold.

was cold and the food tastes horrible

Worst KFC I have ever been to. Avoid!

delivery person dented my mums car. it is on her security camera of them doing it. this needs to be rectified and paid for by them.

I do wonder why you quote one time on the app search but then when you actually order it then becomes much later, it's very misleading!!

Gravy was packaged well. Quality of chicken is debatable but KFC is KFC I suppose? Could be more fresh

Missing most of my items and what we did get was cold not happy as I did not get to Eat and it was to late to get anything eles

awful , chicken so dry it was inedible never again

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Had a zinger burger and pop corn chicken 2 hours after eating it. I suffered food poisoning!!! I was very unwell 😫 lady manager who I saw nxt day was very apologetic and helpful. Sorry to say I won't be ordering here again!

This is a review for Uber Eats delivery from KFC The Malls as the KFC website did not work. My first order and most of the food arrived ok and tasted great but when I then tried to get a refund from Uber it was really hard work and they did refund a lower incorrect amount and from that point were not interested in any further communication which was all via chats from what looked like an overseas support centre with a lot of pre-prepared responses, many not appropriate. So KFC food was great but Uber Eats was not very good so will not be using again.

most of the order was missing. what was delivered was cold. seal was broken before arrival but I did not notice until driver had already left.

Very small bits of chicken, no chips!! They sent mashed potato instead which wasn’t what I wanted.

Do not order from here good was extremely late and when it finally arrived it was freezing cold

Gravy needs to be secured by restaurant so it doesn’t spill everywhere

Ordered at 13:40 food arrived at 16:10 food was cold and items missing.

I ordered, amongst other things, a Seven Up but ended up receiving a Tango Orange. Other than that, the food was good and arrived on time.

Food missing and cold when arrived

Ordered 10 pieces but received 6 and pepsi is missing

Do not order from here! 1 hour 45 minutes to get a bucket of chicken delivered when it was advertised as being a 35/45 minute delivery time. Then to top it off the food was stone cold when it was delivered.

food took over and hour and 20mins to arrive and was stone cold

And was freezing cold when it arrived!

Delivered 3 hours after order, stone cold so unable to eat. Waste of time and money

Its been 2hrs and 30 mins since I ordered. Food still hasnt arrived.

ordered at 6.45 advised delivery 25-45 mins, and est arrival time 7.20 didn't arrive until 8.30 all the food was cold. will not be ordering again and telling others to avoid.

No stars as it took 1 hour to arrive and it was warm not hot

Order arrived 1hr later than expected, additionally received wrong order

It’s really annoys me that all drivers don’t bother to read the delivery notes section and continue to knock on the wrong door of the property this needs to be more prominent for drivers to notice and not so easy to ignore or it’s pointless having that feature at all ??

One of the staffs there named shanti had a excellent service. She worked on tuesdays i like her a lot. Thank you so much shanti for making my kfc experience so good.

The driver stayed at a location in the estate for about ten minutes then put the order through as delivered while I was texting him asking where he was. Basically the driver sat there eating my food- appealing service

Food was burnt but freezing cold by the time it got to us. Having just got back from a day spent flying to Geneva and back, my husband was so disappointed.

I didn’t get my Pepsi max bottle

The delivery time kept moving and the order too over an hour from submission to delivery. When it finally arrived, the food was cold. Very disappointed.

Wrong food was ordered, took the food away leaving us with no food after waiting and after paying £62 and sat with nothing

time kept changing kfc was preparing the food before the driver was there which I believe they did and it sat there waiting cause it was all cold when arrived. of you don't have the drivers don't accept the order. won't be using just eat again.

After waiting for over 2 1/2 hours for delivery it then said it was delivered but not to my address.

I'm sure it wasn't the drivers fault but the app said 25-45 and it took 90 mins. very poor tonight which led to all food being warm at best. disappointed

two and a half hour wait for cold food.i won't be ordering again

food arrived stone cold over an hour form the original estimated delivery time

Piece of chicken was cold and the burger looked like it was thrown in the box and drowned in mayo. No idea what they think is good service.

Order placed at 18:27. ETA 19:10. At 19:10, order status was food was being prepared, ETA 19:30. At 19:30, food was still being prepared, ETA 19:50. This continued until the food was out for delivery at 20:52, arrived at 21:04, all on a Wednesday. Food was literally colder than the drinks. Awful.

No problem with the driver but no 1.5 Pepsi max that’s included to my order this is ridiculous! We’re looking forward to have a drink and it’s forgotten by the kfc staff

The food was not as hot as it could have been.

order was at an address 5 minutes away and i saw him drive off as i was driving up. Never got my food, the driver dudnt respond to phone and KFC didnt respond to phone calls.

Took an age to arrive and when the food arrived it was cold, the delivery driver was too busy talking on his phone to care about the delivery to ask him any questions. £40 waster I feel!

The food was very good and the delivery was on time however my chips looked like they had been thrown in the bag. Perhaps q better packaging strategy next time?

The food was 2 hours late and arrived cold

The food was cold the chicken was small the rice was half full and popcorn chicken was missing

Cold and missing the Pepsi and almost 1 1/2 hours late!!!!

This order was never delivered despite saying it was 2 hours after the order was placed.

I waited over an hour for my food

food arrived 4 hours late. not delivery drivers fault as kfc had kept it in 'preparing order' for that entire time. Will not be ordering from this location again

food was 2 hours late and the food was stone cold 🥶 not happy

only recieved part of the order.

Again, bad experience. Cold food and arrived late

Unfortunately never got the hot wings

Food arrived an hour and a half late, was cold when it arrived like it had come out a fridge

time of delivery kept changing took over an hour and delivery time changed 3 times and food was cold and expect photographic evidence of this

food was cold on delivery, this was a replacement order for wrong delivery already delivered.

Gravy was spilled everywhere I had to decline the food, chicken was all over the just eat bag, still waiting on a reply enquiring a refund, thank you

My order was missing 8 hot wings, chicken piece was missing all the meat from it, just the ribcage covered in batter, such bad quality control. 5 stars for Just Eat for a prompt refund for the hot wings. 1 star for KFC Basingstoke Malls.

Absolutely appalling! Food turned up well over an hour late, completely cold, and with the content (gravy) spilled out everywhere. It’s like there was a competition to see how much they could mess up a takeaway!

Over an hour late and it was not warm when it arrived

Everything was stone cold after we waited for 2 hours. This is unacceptable. You should choose your drivers more carefully as clearly they did something else before delivering our food. The food could not get stone cold from the restaurant to addres

My food has turned up cold this is unacceptable and it took longer than d it should of done

I have no idea what has happened to KFC but their portion size is beyond pathetic!! cost of there meals are constantly increasing as the quality plummets!! the zinger tower burger I received is outrageous, the chicken breast is barely bigger than the hashbrown. Absolutely disgusted that someone would put that burger together and think it's acceptable to serve to a customer paying £12+ for it!!

Chips were cold so not impressed thank you

Never seem to pack my order correctly with missing items, or the complete incorrect items. The food takes over 1hr 30mins to arrive and when it does it is cold. The buns are often burned or hard. Do not recommend

Food not delivered 5 portions of chips missing

every time I order from here and order 1.5 ltr bottle of pepsi max they don't send it

Has KFC run out of salad or just thick!? £37 on meals and not one burger or wrap has relish, sauce or salad in them. They are literally just chicken burger and chicken wrap.

when put not on app there dont read and there still go broken door and here just leave there and i had go pick up my order and why are paying for delivery as we pick up from my own door. as you have get people who can read too. as i go use the other

Missing wrap bbq and bottle drink had been charged.

The driver couldn’t find my house and had me wait outside in the cold so he could see me. I am not happy with this at all

Delivery time kept changing and food was cold on arrival. Order was stuck on preparing food for 45 mins so i think it was left on the counter to go cold before being collected by the driver

delivery time kept being pushed back, start at 8:10 and didn't arrive till 9:05.

I didn’t get may Oder still.I don’t like your service and also I try to call so many time but not received call

ordered food at 6pm. delivered apparently according to the app at 8am but then its just turned up at 9:10pm. of course i made something else to eat. driver didn't understand me when I no longer wanted the food.

No idea who you delivered to but it wasnt me ,, i ordered two hours ago and no longer want it and will not use your service again ,, your loss if you look at my history as a lorry driver who spends all week away from home i was a regular customer

Stone cold happens all the time from kfc it’s so annoying

Awful delivery time. The app said the driver was at the restaurant for 40 mins. The ETA kept updating every minute, just to a minute ahead of the actual time. 90+ min delivery time, and food all arrived cold and soggy

Bernardo was amazing, great customer service!! Was really welcoming and great with customer service.

Food was cold and overcooked. Chips were soggy

I did not get my food order at all. It says it’s been delivered which took forever and a day and I have not had my food