The best restaurants serving Pizza pasta food in Belfast

It’s not the first time I have placed an order for our business and we never had any issues before. We have been their customers for many years. This is the first time I ended up in a really unpleasant situation. 5/09/24 I placed an order at 7.30pm and was waiting for it as usual. The driver rang me and said that he was outside but I said I didn’t see him on the cameras (we can see the whole street here and it was never an issue for their drivers to park in front of our premises) so he hung up. Then he rang me again saying he is parked outside but again, I don’t know where he went as he wasn’t beside our premises. I tried to explain to him where we are but he started arguing and he said “Are you coming to get this order or what” I said “I do need this order but can’t just go outside not knowing where you are, looking for you” so he hung up. I rang back to the store on Lisburn road, from which I always order and got to talk with Kristina. She said she will send a different driver as this one came back to the store with our order. So I said that’s ok, and I will wait for him and once again nobody came. As I mentioned before we can see the whole street and there was only my car parked. So I rang her back and she said that the driver is outside when he wasn’t. It was really frustrating as I have ordered from my business before, many times and we hadn’t had any issues like this. I rang their local store for the third time and Kristina refused to give me their head office number and cancelled our order. She also hung up on me twice. So this ended up really ugly. With this customer service we received today I don’t feel happy to order for my business from them again. Nobody likes to be treated this way

My elderly mother visited this restaurant. Before her order she had asked if the toilets were available and she was told yes. While having her meal, a child who was type 1 diabetic called in and was refused entry to the toilets. After my mother finished her meal, she then went to go to the bathroom to be greeted rudely by a male member of staff who said that the toilet was closed. She explained that she was told that they were open and he replied “that was then and this is now” she informed me of his rude approach and felt embarrassed and now having to seek a toilet elsewhere in the town. I’d like to make you aware of the importance of incontinence, those with diabetes urinate more frequently and also ladies of an age may present bladder problems. This could be a case of an individual with a stoma bag which may have burst or need changing. To refuse anyone the use of a toilet while a shop is still open and also a paying customer is disgusting.

Got a pizza over a week ago it came cold, phoned to complain to be told I could have £10 credit phoned tonight to be kept on hold for 5 minutes then Chloe the manger to tell me I don’t have any account my phone number isn’t showing any orders which is a lie. As I got my emails up and I have a long list of order numbers when I called them out to Chloe she hung up and now won’t answer. But don’t worry I will not be letting this ago. Dreadful customers service! Will never be ordering from you again … disgraceful

Horrific completely avoid at all costs, ordered a family meal, a large pizza without cheese, arrived over an hour later with cheese, rang the restaurant and 9 times they hung up on me , keep saying sorry to busy call back later, asked for the manager he was extremely rude and hung up the phone, binned the pizza, called into the shop the next evening, showed explained what happened, showed the call list, to make matters worse all this took place in the back of an ambulance trying to make sure the kids were feed while I attended the hospital emergency with my mum, was issued a refund and told another manager would contact me, they never did, the order total was £55 and over the last few years countless amounts spent in this business, terrible customer service no words!

We got pizza and loaded curly fries were delish. Couldn’t fault any and we tried a few different ones as a group. We also tried the cheesecake and it was lovely

Ni siquiera clasificaría el Dungannon. La comida y el servicio asqueroso. Comida fría, comida cruda. Servicio terrible Nunca volveremos.