The best restaurants serving Pizza pasta food in Mancroft Norwich East of England

Really quiet when we went in. But got a warm welcome from the staff. The food was absolutely delicious

Came here for lunch and were surprised by the quality and value of the soup and service. Comfy setting and plenty of light from large windows. Very refreshing.

We had a brilliant experience at Pizza Express in Norwich yesterday, made even better by the excellent service from the team. Ben, who I happened to know from football, was outstanding—professional, friendly, and really attentive throughout our visit. It was great to see him in action, and he clearly takes pride in delivering great customer service. We were also served by a lovely lady whose name I didn’t catch, but she was equally impressive—knowledgeable, warm, and made us feel really well looked after. Both staff members were affable and engaging, creating a relaxed and welcoming atmosphere. Top marks to the team—we’ll definitely be back!

The staff were very pleasant but the food was not. The mushroom pizza I ordered lacked any flavour - I added salt, pepper and chilli oil to help it out, but it was beyond help. Tomato sauce base was too wet. Coffee was cold and didn’t taste of coffee - when we queried it we were told the machine sometimes does that. We were offered a replacement but taking it off the bill would have been preferable. Overall, very disappointing. We considered McDonalds but thought we would avoid fast food….. bad decision.

On the hygiene front the manager has a habit of scratching his face and running his hand through his hair and yes he was handling plates. We entered the restaurant and used the app so payed up front. All the plates were stone cold and coupled with other problems we decided to leave. Asked for a refund which was agreed but would take a few days. Quick to take money, don't care for customer service after. There is no way to phone anyone, blame it on social distancing and COVID. But customer care are working from home. No, they take your money and run.

I made a takeaway order to be delivered at 7pm and it arrived at 5.50pm.if I wanted it at 5.50pm I would of ordered it for 5.50pm . we were not hungry when it was delivered and the delivery driver didn't care less. if there is a next time I will order and pay by cash and if the delivery is early then the delivery driver WILL BE TURNED AWAY and the order WILL BE REFUSED.