Pizza Express - Norwich Forum in Norwich

Very good service, staff were efficient, helpful and food was served very quickly. Quite expensive here due to others I have been to, food itself was tasty and seating was decent. Had a pizza, it was very nice and tasty. Good visit.

Pretty poor service, was seated and waited over 30 mins for someone to take our order, despite other guests coming in after us to be served promptly. One staff member was more interested in her nails and piercings than serving us. Overheard another member staff telling another member of staff that someone was really F**king annoying. We were seated near the staff service station and all staff could quite easily see we were waiting to be served. When we eventually were served our meals, one of our pizzas had 3 straight auburn hairs laying on top (we suspect the lady managers at the time). They didn’t charge us for the pizza and we did receive a boxed replacement. The overall time we were there was almost 2 hours and the place wasn’t that busy! it’s a shame as it’s been a firm favourite of ours when in the city for many years but I really noticed a decline today

He visitado en muchas ocasiones, la mayoría de los cuales han sido bien. Sin embargo tenía el almuerzo en Pizza Express hoy y estaba muy decepcionado. Pizzas eran lo que esperarías - promedio pero perfectamente aceptable para algo rápido. Sin embargo, uno de nuestro grupo tenía un con berenjenas al Forno, que era positivamente chocante. Los calabacines eran quemados y comestible. La camarera se disculpó y organizó un servicio de sustitución. El segundo esfuerzo fue menos incineran pero en vez de una enorme piscina de aceite flotando en la bechamel, realmente desagradable y para comer.

The food is slightly over-priced but the food was lovely. Worth a visit. Service is not the fastest though. Still, a good restaurant.

We recently went to the cinema and decided to have dinner after at Pizza Express, I am not a huge Pizza fan, however good Italian Restaurants and Pizza Express are the exception, my wife & I shared 2 of the spicier options, the kids had the kids meals, which are very good value, plus for starters we had the dough balls in parmesan cheese, fantastic food, service was very attentive and really enjoyed the evening.

Pizza Express do seem to move with the times and develop new and interesting flavours each time I/we visit. Romana Mare Rossa is their latest and their most expensive at £13.20 however, the fresh fish and interesting combination proved tasty and good value for money. Once again however my old complaint, service! Why is it that we are ceasing to be individual customers and more like cows being guided with care to our milking station and then put through a process not a dining experience? I know its only Pizza Express, but should that really matter? Still I/we will continue to go as the food is good and consistent, maybe that’s why the catering industry is well, just not trying when it comes to customer service.

Before visiting the Theatre we ate at Pizza Express in The Forum in Norwich. What a great location. We had a table for 11. After waiting 10 minutes for a waitress to take a drinks order, she failed to ask half the table for their choices. The service overall was slow but the waitress was pleasant. We ordered a mixture of pasta and pizza. All of which took a very long while to arrive, once they did arrive the food was poor. The Lasagne was cooked to within an inch of its life (not sure if it was microwaved) the pizzas were dry and over cooked. We talked to friends who had been to this restaurant before and they said they had always had a good experience. We must have had a bad night.

We went as a family group of 9, including 4 young children. It was a very busy Saturday lunchtime. This is no excuse however for the terribly slow service. Our little ones were very good, but waiting 45 minutes to get their dough balls seemed excessive. Lots of restaurants are able to prioritise little kids better and get some snacks out to them. Nice food as ever but wouldn't not take the kids again as there are lots of better options out there. We did get generous money off our bill which am grateful for. But Grandma who paid would have much rather we had a nice family meal. Disappointing!

I can't fault pizza express, I come here all the time and every time I have the best pizzas ever!! I enjoy this restaurant as well as the one on St Benedicts. Both have different atmospheres but always deliver on service and quality of food. The staff are always friendly and helpful

We were visiting family in Norwich and as we have been to this venue before we decided to visit on Sunday at 4. Not busy at all and getting a table was easy-given choice. However the staff were very un-attentive even though the place was well staffed and there were not that many customers. Staff gave the impression that it was an effort to serve us and although the food was good, the service did leave a lot to be desired.

we popped into pizza express after the theatre for a bite to eat , we found it ok for what it is but we could have had a proper meal at a pub for less money, its great for the kids but not for dinner, we would go again if we needed to eat on the spur of the moment but wouldn't book it up.

Brilliant location: Seeing the BBC in action on the adjoining floor; the coming and going to the library and the circulating of folk in the main area. Much to see and it all makes a vibrant early evening. The external lighting of the St. Peter Mancroft church made a fab backdrop too. On our visit the waitress was very friendly, the food as good as any Pizza Express, and fellow eaters all enjoying themselves too. A good place to eat without doubt.

I've always been a fan or pizza express and go regary but have never wrote a review but this trip was great! It was a very busy Friday night and we hadn't booked but chanced that they would have a table and they did. As it was the two of us it didn't seem to be much of a bother. The food as always was amazing, my favourite pizza is the leggera range! Such a great idea it you want to save room for a dessert!I had the chocolate brownie Sunday which is my favourite dessert ever! I love it!The only negative thing is that service was slow and I didn't feel that I got the service I would have got if it wasn't busy but I appreciated that it was busy and I hadn't booked. You will see me again soon!

This pizza express is set in a lovely location, set on one floor of the Norwich forum, with glass all around the restaurant looking out onto the cathedral and other parts of Norwich. Quick and friendly service and nice atmosphere although we did feel slightly cold when sitting at our table, we were sitting right next to the glass and it did feel like there was a slight draft. Overall really lovely though :)

Whenever my wife suggests a spot of late night shopping in Norwich, I jump at the chance because it means another trip to my favourite pizza restaurant. Pizza Express in the Forum, Norwich also happens to be my favourite in the chain and I have visited many in my time from the Lake District to Cambridge and Nottingham.What I enjoy is the view across Norwich at night and the way the lovely waitresses make a fuss of my wife and myself. On top of this I get to eat my favourite Pollo ad Astra pizza after first indulging in the delicious dough balls with garlic butter....Absolutely superb!I know that it is silly but at the age of sixty seven, I love being treated as though I'm special and it doesn't matter who takes our order, these girls all manage to do it. Whilst I get such good service, I'll continue to return for more. I think that on that basis, I'll be returning again and again.

We were there for lunch today a group of 30! When we arrived the tables were set up nicely and invitingly. The waiters and waitresses were all polite, friendly and professional. The waiter that took my order was amazing he noted all my allergies checked with the kitchen. When the dish arrived I was told it was done to suit me.Considering the size of the party the wait for food was really quick (well done chef). It gave us all a chance to have a drink and catch up.Plates were cleared once we had finished and the dessert menus were un obtrusively placed on the table.As it was a big party the settling of the bill was easy for us (not so sure the staff) as we all received an individual bill. That was the best way I have seen for a big party it saved lots of head scratching at the end of an enjoyable meal.

Great food great service wonderful atmosphere early evening particularly good. Decor ok. Toilets need attention. Local area great to wonder. Well done.

We eat here quite a bit and excluding the loos, it is really good. A large portion of the restaurant is situated on a 'bridge' across the front of the Forum building, it's light and bright and affords a fantastic view of St Peter Mancroft Church. The Pizzas are very good - standard fare for the Pizza Express franchise, but good never-the-less. The service friendly and accommodating, I've eaten during my lunch hour and they made sure we were able to eat within the hour. As the title outlines, the loos were a let down. I have found them blocked before and put it down to customer behaviour rather than an issue at Pizza Express itself. On our visit this time a sink was out of action and a piece of paper put across it to apologise. Unfortunately it had got slightly wet, torn and people had started to use it as a rubbish bin. My parents always used to say that you could tell a lot about an eating establishment from the state of the loos and I have to say that I didn't like what this was telling me! I do have a photo to upload - but the app won't let me tonight; I'll try again when it's published.

Essa unidade segue o padrão das outras unidades da Pizza Express, mesmos pratos e preços. Há opções de pizzas e massas.

Our latest visit to Pizza Express in the modern and impressive Forum building in the centre of Norwich was for a cheapo midweek lunch. Thin crust pizza went down a treat but £6 for a large bottle of Peroni I thought was a bit steep. The waitress was friendly and the view of St Peter Mancroft was superb. Incidentally, St Peter Mancroft is not a cathedral as some reviewers suggest; it's a church. Norwich has two cathedrals - RC and C of E - but they're elsewhere.

The Pizza Express Norwich is upstairs in the Forum, tables are spread in two lines across the front with a panoramic glass window giving all tables a view across the city and particularly of the fine church of St. Peter Mancroft (slightly obscured by a coach parked for advertising purposes!). To the side is a view of BBC East offices.Food is well up to the Pizza Express standard, i.e slightly better than the average chain Italian restaurant.We had the risotto fresco, which came piping hot, served by a pleasant waitress from northern Europe, followed by a nice chocolate brownie & decent coffee.A pleasant, not too expensive, lunch experience and we may go again if we ever return to Norwich.

I love the thin crust pizza at Pizza Express and to eat it while looking out through the huge glass panels at a beautiful cathedral is quite an experience.

The location is great being in the forum with s good view over the city. Staff were friendly which is an improvement on our previous visit. The food is average, better than Pizza Hut but not great, the pizza base was thin but still heavy and the toppings were ok. Pizzas range from £9 to £15 roughly.

The Forum is a large modern glass building. The seating for the restaurant is elevated and overlooks the internal Forum and the outside Plaza. Greatplace to chat and people watch. The food is Pizza! Pizza Express always do a pretty good pizza, which by todays standards is pretty reasonably priced.

For a Friday in the school holidays, it was packed. As always, go on a busy day and staff are rushed off their feet. We had to return our lasagne as it was overdone. Didn't receive any complimentary offer nor compensation, but I had to eat my meal lest it went cold alone till the lasagne appeared!

We ate here in a large group on a Saturday evening. The restaurant is to be found inside the Norwich Forum; our tables were situated on a balcony overlooking the forum on one side, and St Peter Mancroft church on the other. Being a Saturday evening, the forum itself was largely closed, with the lights in all other areas being turned off whilst we were eating!The food was to the usual high standard of Pizza Express restaurants, and was much enjoyed. Service was excellent; product knowledge was good, and we were served with good grace.I would have no hesitation in returning if in Norwich again.

As the venue for my first date with my current boyfriend I suppose my opinion of this restaurant is rather biased! I have visited this restaurant with my boyfriend over 15 times in the past 9 months since our first date and the food is superb every time. The 40% student discount on Mondays and Tuesdays is incredible value for money. The tables against the window give a lovely romantic view, accompanied nicely by the candles on the tables. The drinks are always perfectly chilled, the pizzas excellent quality and the desserts to die for. The service is fast and friendly and even the chefs will hold good conversation. Utterly perfect.

i went with my husband and our 3 kids for a birthday treat fro my son. I booked a table online in advance. We all had adult pizzas apart from my little girl who had a kids meal. This was good value as she had dough balls, cucumber and cherry toms, pizza, icecream and a babychino. I ordered the dough balls and the polento chips for sides to share. There was about 6 chips and the same amount of dough balls and these were nearly £4 each. Very small portions. We all enjoyed our pizzas and even though we were told there would be a 40 min wait it wasn't that long. We only had a jug of water because drinks were expensive. The food was good but portions weren't great and it was expensive for what it was. I don't think I would go unless i had vouchers to pay. Waitress was very pleasant and friendly.

Had a family meal for four here last Friday afternoon. The place was very quiet and so we were seated immediately (by the window overlooking the cathedral which was lovely). The service was very friendly and there was a kids menu as well as the usual menu which had plenty of variety. The food was delicious and the Sicilian lemonade was really refreshing. Just what we needed after a long hot day in town! We'll definitely visit here next time we're in Norwich...

I ate at Pizza express after several hours shopping for lunch. We were seated within seconds of arriving at the restaurant. After being seated we were served within minutes by a very friendly waitress who politely too our drink and food order. Our drinks and food arrived very quickly despite being fairly busy for lunch time. The food was of a very good quality. I eat here on a regular basis and have never had a bad meal. The salads they serve are really tasty when compared to similar restaurants and are, without doubt, my favourite food on the menu. A final point, as I am signed up to Pizza Express I am sent a voucher each year for my birthday which entitles me to a free bottle of prosseco which I thoroughly enjoyed. It was of a reasonably good quality as well. I would recommend this deal to everyone!

Ate here last night. "the bridge" is a really nice place to eat, above the floor of the forum and you can look out across to the church.The food was fairly good quality, service was ok, the desserts came out half melted though.The 2 courses for £10 was used which offers excellent value for money.

We visited Pizza Express after a long day shopping, agreed the food itself cannot be faulted yet the way it is dealt with is appalling. The managerial staff were very rude and we witnessed them bumbling around the inner restaurant looking miserable yet laid back, whereas the busy waitresses and waiters were rushing around as fast as the eye could see. I witnessed the chefs and managers handling salad, doughballs and even pizzas with their bare hands, I doubt they cleaned their hands after one manager presumably went out for a cigarette judging by the smell!The front of house staff seemed very busy and were buzzing around like little flies! The new refurb is nice, however at the end of the day you can't polish a turd. I doubt I will be returning to THIS Pizza Express, and will encourage my friends and colleagues to visit the St Benedicts restaurant, with much more friendly staff and an overall happier vibe.

I had a lovely evening meal here with friends recently. The menu has changed since my last visit so it needed a thorough read before I could decide what to order. I started with dough balls (of course), followed by pomodoro pesto pizza with extra tuna, which was a delicious combination. I had banoffee pie for dessert which was good, but I still miss the coffee copa gelato . Service was excellent as usual and value was good, especially with the added help of some Clubcard Boost vouchers from Tesco.

My boyfriend decided to take me for my birthday as I'd always said I wanted to give it a try - it was one of the best pizzas I've ever had, I was so impressed!! The service was also good but I guess part of that is cause we went at a quiet time and they were clearly over staffed.

After booking in advance a really fantastic restaurant in Norwich I cancelled as my son didn't want to go out for Father's Day, he wanted to spend the day at home.After going out for the day into the city to sort out a few things we were at Chapelfield Park and we all decided to go out for a Pizza. There were 4 adults, 2x 6 year olds and a 2 year old. We arrived at approx 5.30pm to a busy restaurant, great view & great atmosphere.The waitress was very nice and courteous, not like the lady manager. The young waitress took our drinks order and then brought them over which was fine. She then took our order which again we thought was fine. For adults they were doing an offer for Father's Day, 3 courses off a set menu for £13.99, bargain! We were all quite ravenous and were excited waiting for our Garlic Dough balls to arrive. The waitress brought over 2 starters of dough balls for the children and then we waited and waited and waited a bit more whilst she was off serving other customers their food, the lady manager then brought over the adults dough balls and 1 of my son's was waiting which he was starving so we couldn't sit eating in from of him so my husband gave his to him to eat and after a few minutes of still nothing he went into the main restaurant (We sat over by the lift) and asked where our son's starter was. Eventually we got it but we all thought it was bad.Anyway, we very much enjoyed our starters even though we all ate separately! Without our starters being cleared away a different waiter then brought over 2 adults mains courses, I asked if he could clear our table, he took 3 plates away (there were 7), again we waited and waited for the others to arrive, which they then brought over 2 more adults mains so my husband got up again and spoke to the general manager and told him it wasn't good enough, by this stage our food was cold, you can't sit and eat in front of your children, we had spicy pizza's so it wasn't as if they would eat them but they are a bit young to understand! Again after moaning 2 children's main courses arrived, 1 was missing. Turns out the waitress didn't think the 2 year old was eating?!?! Bearing in mind it was pasta in garlic but term it shouldn't take too long to cook, we actually lost track of how long it was before the food came out but anyway she was sharing some of the pasta with the boys. When it did come out it actually tasted burnt so she didn't want to eat it and quite rightly so.We were apologised to. It had become extremely quiet in the restaurant as most people had left.We then thought the 2 choices on the dessert were chocolate fudge cake or ice cream, we all wanted the fudge cake. Surprisingly, they had run out so the manager said we could have anything off the main menu which was nice but if your offering a set menu surely you get enough food in to cover it!After yet again more ridiculous waiting we got in dribs and drabs 6 desserts, 4 adults and 2 children. They forgot that we had 3 kids, clearly! then the 3rd ice cream came out and had a cone on it so that causes the kids to ask why they didn't get a cone too.My husband took our son to the toilet and the manger handed him the bill en route, even though we hadn't asked for it. Think they had had enough of us by then!! He told him that after all the mistakes they had taken all the food off the bill and we only had to pay for drinks. Don't get me wrong it was a lovely gesture but we wanted to pay for the food, we went out for a family meal.Serously Pizza Express, if I was a mystery shopper, you would have been in trouble! Your team needs serious training. We were never asked for any other drinks. The find quality was good but by the time we ate it was cold. Sorting the attitude of the lady manger needs to be addressed, we all thought how rude she was!We will return at some point but certainly not soon!!!!!! Very disappointed!!!!!!!!

I was visiting friends & we popped into pizza express due to a voucher we had. The waitress couldn't be anymore helpful! The food was beautiful & was help down with a tasty bottle of wine. 3 courses & wine for 2 £44.00 what a bargain!!!The staff didn't try and hurry us out as soon as we had eaten. Would defiantly be visiting again

Great location, first floor up, glass fronted restaurant at The Forum. Our service was good and the two pizzas ordered were OK but nothing special. Whatever you do don't order the Legarra Superfood Salad - I've just visited the Pizza Express website to check what should have been in it - mixed leaves, cucumber, avocado, fresh basil, beetroot, light mozzarella, pinenuts, lentils, balsamic dressing- sounds quite yummy. However, the large plate was covered with spinach and leaves with no different colours or textures and I had to search for the other ingredients - mozzarella was tasteless, beetroot was tasteless (homegrown beetroot cooked is sweet and delicious), no avocado, no basil, tasteless and undercooked lentils, 4 thick slices of cucumber, small amount of butternut squash that left a curious aftertaste. I ordered chicken at a supplement of £1.50 but that was tasteless too. It was not an appropriate occasion to complain but when the waitress took our plates away - and mine was still completely covered with the unappetising salad leaves it should have alerted her to the fact that something was wrong. There were lots of families eating there and it is a child friendly venue but I wouldn't recommend it.

Lovely handmade pizza, good customer service and in a great central location with disabled access. Nice place to go with freinds after a hard day's shopping. Car park in the forum makes it a two minuite walk to the restaraut. It's very busy so I would advise booking in advance.

Super tomato salad starter. Very good attentive service. The main course superfood salad I had was a bit bland. The coffee & mini dessert (sorbet ) was very good - just the right amount for a dessert. Good place for people watching!

Excellent meal for the family. P E do a great kids meal for £6.50 and we had a birthday voucher for a free bottle of processco. The waitress was great with kids and the food excellent.

We went to the Pizza Express and I ate a pizza 4 formaggi that was amazing, the other people ate other kind of pizzas that was very good too. The restaurant views are really good in front of St. Peter Church and the space of the restaurant is big and good too. The only problem was that we had to wait too long for our food, it was just a oversight of the restaurant's staff. All the other things was very good, so I recomend it.

I went with my sister and 2 friends. You have amazing views that overlooks the church and you can see the castle. The service was good. My sons pasta didn't have much flavour to it (I tried it too) and my pizza was very salty (four seasons) so I didn't finish it. My friends calzone looked amazing though and he said it was! Maybe it was just our poor choice of food, or they didn't quite add flavour (or too much salt!) we had a good time though!

Over the years, I have been to several Pizza Express restaurants across the country and you generally know what to expect from them – decent pizzas at a good price (provided that you have one of their many vouchers). I have not been to the Forum restaurant before so this was a new experience in that respect. I enjoyed the view and the location – although I am sure it must be much better in the summer when it doesn’t get dark quite so early. I tried a new pizza on the menu, Caprina Rossa, with beetroot and goat cheese – simply because I love that combination. I wasn’t wrong when it came to flavours – it was tasty, however I had two problems with it: first, their Romana base was way too thin and crispy which made it difficult to cut and difficult to eat at the same time, second the pizza came out lukewarm and it became cold pretty fast. They weren’t particularly busy as it was still early when we went and although I appreciated the promptitude of their service, I wouldn’t have minded waiting a little longer for a warmer pizza.

We went to Pizza Express as a group today. There were 15 of us, adults & kids. We had booked and there was a table ready for us. the service was awful. it took ages to order drinks, longer to order food and ages before food arrived on the table.It took them 30 minutes from ordering desert to bring the first ones out. That's 30minutes to put a slice of fudge cake on a plate! Even after complaining, it took a further 20 minutes to get the rest of the deserts out. The kids' deserts only ice-cream) arrived well after the adults.The whole thing was a shambles. the manager apologised and said that the waitress was in a muddle and was walking around in circles! However, he didn't try to speed things up. He knocked a bit of the bill at the end, but his figures was completely wrong. Some of the party had to leave as it was taking so long, and even though they cancelled their coffees, they were still brought out and put on the bill. The only redeeming feature was that the food was nice. However, the whole meal took over 2 hours, most of which was spent waiting for food, or asking for the manager.All of this happened on a Saturday lunchtime. I would have expected a restaurant to have enough staff (and ones who know how to wait tables) on at lunchtime. The restaurant was half full so it wasn't even as if they were busy. We won't be back.

Popped in as a post Christmas treat not having been there for years. Lovely menu, you do pay avpremium but quality is there. V impressed! Staff attentive, friendly but not on the hard sell. Well done

We came here with our 3 year old son and 18 month old daughter for lunch. It was advantageous that they opened at 11:30am and the service was excellent. Many a meal in other restaurants has been ruined by slow service and impatient children! Plus, the first thing the waitress did was wipe down the high chair and little things like that go a long way. The children's set meal was excellent value and for £6.50 they enjoyed a doughball starter, a sizeable pasta main course and a really delicious chocolate pudding plus frothy milk (the babycino kind of thing). The children loved it and it was excellent value. I would definitely come here again as a family.

Always a pleasure to visit this Pizza Express. Pleasant waiting staff and good food. The venue is in the mezzanine of the Forum Library. Just love the ambience day or night time. Lovely and light and airy. Great view of the city. Great for people watching too! Varied menu. Plenty of veggie options. Recommended.

Came here recently with a party from work for Christmas meal. Three courses with a varied menu for just £19.95 including aperitif and limoncello at the end. Considering the waitresses could not find our pre-ordered summary of food required and had to take our orders gain, on a busy Friday night, the service was very swift and attentive. I personally had Tomato and Mozzarella for starters which was very refreshing, but on seeing my friend's Bruscetta, wish I had that. For main course I had a Pork and crackling thin pizza which was the best pizza I have ever had in my entire life!!! The snow covered cinnamon dough balls with vanilla dip were also nice. A lovely evening had by all of us, and can't wait for another excuse to go back, especially while the Pork Pizza is on the menu ( Pizza Express, please include this on your usual menu, not just as a seasonal option)

Went into pizza express at the forum in Norwich lunch before the theatre, ordered 4 pizzas, but 2 of them were not thin and crispy but undercooked and soggy, they offered us another two but due to time we had to leave them, they offered us some money off drinks but was very disappointing, they were very busy but no excuse for undercooked food!

I visited here about a month ago with my partner. We have eaten in pizza express around the country and it has always been great!! Even in this resurant, the experiences we have had before have been far far better than this one. Firstly it seemed as though our arrival of 8:15pm was too much of a chore and stuck us in the corner away from every other diner. It took ages for the waiter to ask us for drinks and then when he did bring them, they were wrong. We had a lovely starter but the main course was horiffic. The goats cheese in my salad and on my partners pizza was off. The waiter said it seems like it if off but it is fine, it just has a strong taste and smell... so after about 20 minutes he came back over as we had stopped eating ( actually we hardly ate anything at all because the smell and the taste was putrid) and asked if everything was ok. Obviously with our still full plates, everything was not ok. we told him again how we felt about the cheese but was adament that is how it should have been. He cleared our plates without asking if he could get us something else and brought over the bill. Obviously it was getting too late for him and wanted to go home. Unfortunately this has slightly put us off the restaurant. We normally rate Pizza Express but this time ... horrific, in every way!

On a recent shopping trip my mum and I stopped for lunch at this branch of Pizza Express. It was good to see that the menu had changed and Christmas booking wasn't being rammed down our throats. We chose to sit 'inside' which was a little warmer on a cool day and I think the service was a bit quicker than I have experienced in the past (when I have sat 'outside' in the forum).Location is great for watching folk bustling about both outside and in.Food and drink orders were taken fairly promptly and we opted for a Pollo pesto dish and one of the new Romana pizzas. Food was delivered quite quickly - the pizza looked great and being extra thin is not so filling as a standard base one (and the toppings are not diluted by so much dough) - pasta was a bit scorched on top but definitely edible.Portion sizes were good and we didn't get the 'hard sell' for extras like breadsticks etc.It was strange for a place of its size to have run out of the Lemon Torta by 1pm, so alternatives had to be selected, which was disappointing.Staff were friendly and attentive, if a little lacking in product knowledge.This place is fine at the moment, but I'll have to find somewhere else to eat if the prices edge up much higher. In the meantime, there is a reasonable selection on offer and judging by the number of children eating there, it's good for families.

The food and service here was up to the usual Piazza Express standard , however the ambience of the restaurant was not. The restaurant is located in the Forum which is a modern cavernous media cum library complex. We ate in the evening when the Forum was devoid of much if any activity. Although there is a good view over a rather deserted square to the illuminated church opposite, this did not make up for the hash lighting and cold atmosphere. I had the feeling I was eating in a huge empty space reminiscent of a railway terminus after the last train has gone. The venue might be better for lunch. If you do go in the evening you might find it better to eat inside the smaller enclosed [ and a rather more intimate] area than on the rather exposed and cold mezzanine floor.

This is a difficult review to write and is based on multiple visits not just one. There are two distinct and very different experiences to be had here. The inside is very different to the outside/forum side. Take a look at both and decide where to sit from there. It is a very impressive location and will impress with the view. The meal will vary depending on what time you go. In the busy lunch or dinner time rush you will be waiting for a while, it will not be a quick meal (the other pizza express in Norwich is much faster) and the quality will suffer. It simply will not be the best pizza in this time. When I asked why I was told by staff that the restaurant is very badly designed due to the compromising location and difficult conditions that this causes (poor extraction, heat tolerances etc) so the oven itself and kitchen areas are far smaller than they should be for so many seats. The upshot of this is that the kitchen simply is not big enough for the restaurant and this leads to huge wait times at peak periods. The wait times can ruin the eating experience so I tend to go out of the peak times.The other elephant in the room is that the whole place is very much made of glass so on a hot/sunny day this can make for an uncomfortable meal time situation, I have had friends burn over a meal. If you have not been to a pizza express before it is worth a try for sure. There are better ones (Maidstone and Colchester being my personal favourites) but overall as long as you have the time if you are visiting the city its the one to go for. The baked dough balls with garlic butter for starter and 'Sloppy Guiseppe' with a runny egg on top are indeed tough to beat. Good portions but a touch on the expensive side but I am a bit biased as I do like Pizza Express. Other Pizza Express location do vary greatly, some even have live performances etc so it is worth checking out your local one to see whats going on there.

Having booked a table for eight to celebrate a family birthday, we arrived on time and there was some confusion about what table they could give us, but told us we could have this table, but it was booked out for 3.00, we had arrived at 1.00, so I agreed we could manage to oblige. As we where going on to the Castle we did not want to linger to long. After half an hour we waited and I nearly went up to inquire, when they came with the food and apologies for the delay. We had to ask for crayons for the children and water on the table.The food while being edible was great for weight watchers and not enough for a man sized appetite, after looking at other peoples plates, I concluded it was like the Kings clothes. By the time we left, we did not have much time in the Castle Museum. Don't bother unless you have a promotion and need to lose weight.

Having been turned away from the St benedicts pizza express because they were unwilling to accommodate us with a baby in a pushchair we ended up at the forum. Staff were very friendly & accommodating, I didn't even have to ask for a table where we could park the baby next to us at this restaurant! Staff were great with our 5 and 3 year old, very chatty without being overbearing. Drinks and food arrived quickly, everything was cooked just how we liked it and the desert portions were very generous. I've never had such lovely tirimisu before. Service was a bit slow between courses but this may be due to my children taking so long to eat their meal that staff probably got bored checking if we had finished & busied themselves with other customers! I find this restaurant is quite laid back so not the best place to eat if you're in a hurry but lovely if you want to take your time & enjoy overlooking whatever event might be taking place outside the forum building.

Ate here in a party of 9. Food was up to the usual Pizza Express standard, but the service was truly exemplary, and our waitress (Leanne) did an amazing job to keep us all happy, and make sure we had everything we needed.

Visited recently with vegetarian grand-daughter and used one of their 'meal deal' vouchers and there was plenty of choice for meat eaters and vegetarians. The restaurant is upstairs at the Forum, quite a large area so plenty of space between tables, but because of the floor to ceiling glass at the front of the building, it was mighty hot, even with aircon! Very friendly obliging staff (our vouchers covered a main and a dessert or starter) and we chose to share a starter and a dessert). No problem at all, happy to help! Our food came quickly, freshly cooked and quite delicious especially the giant chocolate sundae - how one person could manage it I don't know! and we had some very drinkable wine! So, if you go, choose a table away from the glass front or a cool day!

The staff were excellent and very knowledgeable about Norwich which was useful and the food was excellent as we have come to expect from Pizza Express restaurants. The view as it was dark was excellent and would happily eat there again.

Pizza Express in the Forum is a well used restaurant. It has great views over the city of Norwich. I have a feeling that the restaurant is a bit tired. Could do with a makeover and sometimes isn't that clean. Crumbs on chairs, sticky tables with varnish peeling off. That said; Charming Italian waitress, jolly supper out.

Service was slow, usual Norfolk friendliness but quite slow.Food was OK but a little cold, its a long walk from the kitchen to the far end of the restaurant.Interesting views of the Forum and outside but no atmosphere inside.Glad we used Tesco vouchers and not real money to pay!Wont be returning as too many better places in Norwich.

Not been for a while and wow I've missed you, Steph our waitress was just superb, really caring attitude, superb tuna salad, in fact best I've had, and as always American hot mixed chilies. Thank you

I went here with a group of friends one Saturday night. The food was ok but there was no atmosphere within the restaurant. There were about 12 of us but the service was not great (we were waiting a while for drink refills etc), and we were overcharged when we got our bill which took a while to then be corrected. Overall the experience was ok although it was not something to shout about.

The food here is great value. Dishes vary from £6/7-£12 and there's a good children's menu. Service isn't always speedy, but the view of the city is really lovely...right opposite St Peter Mancroft, looking up to Norwich Castle and down to Norwich Market.

My sister and I arrived back in Norwich late after a long day touring on bank holiday Sunday and the city appeared to be closed.We found Pizza Express was still open and just two tables were occupied.The two waitresses on duty had obviously had a long day and were clearing up after an 18th birthday party.They could have been forgiven for having a weary expression, but we were given a warm welcome and our waitress's smile never wavered.Despite the restaurant having run out of a number of dishes, she recommended alternatives and we enjoyed excellent salads and the still lemonade.She apologised profusely when exhaustion saw her charge us for someone else's pudding, but this was soon rectified.We were happy to leave a tip, as she had been so friendly and attentive.

Nice pizzas and starters in a nice location looking over Norwich. We arrived at the restaurant after booking and was promptly seated, Then forgot about, I don't know if it was a shift change but I had to approach a waitress when one finally came near and ask for a menu. There was a slight mix up with starter but quickly sorted (we were given someone else's garlic bread, which was taken off us and given the to the correct table).

We chose to eat at Pizza Express with our Tesco vouchers - arriving early before the crowds (it was about 5.30pm when we sat down). We ordered drinks, then food as is the usual way.The kitchen was very quiet, as our starters arrived promptly. That was fine, but our mains arrived almost as soon as our starter plates had been cleared - perhaps a little too quick.The food was fine. One minor gripe is that Romano pizzas seem to go cold very quickly - they are very thin, and often the plate that they are served on are only just warm.Despite the lovely view on a sunny evening over the church and the square, I think that I'll try the other branch of Pizza Express when I'm in Norwich next time.

Great view of the church and the city centre in front of the Forum, atmosphere is slightly lacking as the venue is so big. Service is usually very good, even when busy.

If you like pizza express this one comes with the added value of nice view that the forum venue has on offer. The food is decent but nothing amazing - typical for the chain...

We needed a really quick meal and arrived at 5pm, needing to leave at 6pm. We had been unable to get through to book by phone with our tastecard so had made a booking online shortly before we arrived but this had not been received. This did not cause any consternation, we were quickly seated and the use of our tastecard was accepted and what was included explained.When we came to order our food we explained our time challenge and the waitress was lovely, she said she would put the food order through immediately and when we said we were disappointed we probably wouldn't have time for dessert she said 'well let's see how we get on'. We finished our mains and she came over quickly, offered dessert saying she could do them straight away so we quickly ordered and, true to her word, they arrived immediatly. When she brought dessert she said she would organise our bill, which she did and we paid as we ate our desserts. As we left she wished us a nice time at our 6pm event.The customer service we received was excellent. The service was prompt and although we were in a hurry we never felt rushed by any of the staff and they were attentive, friendly, full of smiles and very helpful. The food was also excellent, freshly cooked and tasty. My Rustichella pizza was fabulous. Although our order had been completed quickly for us, the quality had not been compromised.Full marks to Pizza Express!

Here you will find typical Pizza Express fayre and service, however the wow factor here is due to the location. The impressive views of the Church really juxtapose the modernity of the Forum building and it is a spectacular sight to behold. A brilliant place to eat before the theatre, the service staff are friendly and attentive but not overbearing. It does get busy so do check for availability and remember to check for vouchers as Pizza Express often offer discounts. One thing I will say is that twice when we have eaten here they have had menu items unavailable.

We had a lovely meal here in March. Great food and service. The waitresses were lovely, smiley and friendly and couldn't do enough for us. This restaurant is in the city library, which is very impressive, and overlooks an attractive square with a beautiful church lit up at night.A table of young people were however behaving badly next to us - nothing to do with the restaurant and not their fault and but I e-mailed feedback to Pizza Express anyway- thought they might want to know for future reference.I immediately got a phone call from them and they couldn't have been nicer about it. In fact they sent us voucher for another meal in compensation which I thought was incredibly generous. Then I only went and lost the voucher didn't I! I e-mailed to tell them about my stupidity not expecting any sympathy. However they rang me back again to say no worries, they could see the voucher hadn't been used, and so they sent me another one! Now that's what I call cool customer service!So I can't recommend them highly enough. Great restaurant, excellent customer service. When Pizza Express say they care about their customers they really mean it!

From now on I will stick to the St. Benedicts Street Pizza Express in Norwich where I've never had a bad meal. Undercooked pizza, overcooked pasta, rubbish service and the place was freezing cold. We complained and whilst we were given a refund on the offending dishes (or should that be offensive dishes!) its not the point as the night is ruined. There's no atmosphere in this restaurant, you are just sitting at a table on a large open plan mezzanine.Won't be going back here again.

Located on the mezzanine floor within the impressive forum building. Views are inside towards the library, or through the full height windows towards the church.Usual menu was well presented, friendly staff. Remember to look for discount vouchers online.Seems popular, so can be busy at times.

went to on Friday lunchtime for my hubby's birthday treat, hubby and son both had a pizza i had the pollo pesto, both me and my son had side order, we all had a dessert, it was all wonderful and what we'd come to expect from Pizza Express, very well done to the chefs and the waiting staff for a wonderful meal .

It is what I expected from a Pizza Express; good food; staff attendtive and ready to serve and a nice atmosphere. It is slightly away from the town centre's main shopping streets so you can expect it to be a little more quiet which is a bonus. Certainly go here if you want a nice casual dinner with a friend(s) somewhere where you know what to expect.

A forty minute wait for food as our first offering was burnt beyond recognition ,almost late for the theatre. Food was below par have been suffering ever since ,clearly could not cope with demand.No apology,no would you like a drink,dough ball,nothing.Very disappointing from such a well known chain.Restaurant very cold it was probably warmer outside and it was snowing.

Good food as always, but it was so very cold where we were sitting which was in the main forum area, this should still have been heated well as we were not the only table feeling cold! Getting the bill is always a bit of an issue at Pizza express as we always seem to have to ask for it!

The usual thing - standard Pizza Express food, liking the new Mini-dessert with coffee/tea option...BUT..they knew from the start of the meal that we were there Pre-Theatre show, and the food came to the table quickly - but then the requesting the bill, receiving the bill, and then paying by card, was just so slow! We just wanted to make the theatre in time for the start of the show, so slightly annoying! Other than that, good!

Freshest pizza so far tasted at a Pizza Express. Not the normal site for a restaurant but surprisingly pleasant.

Went here for Saturday lunch with my nieces following a trip to the theatre (Angelina Ballerina!) This restaurant was VERY cold and the little ones had to sit in the coats during the lunch! Annoyed that although they give the children colouring pencils etc they all needed sharpening and therefore could not be used!! Food was standard for Pizza Express but enjoyed by everyone. Probably nicer places and cheaper places to eat in Norwich

Last minute choice to have a pizza while in the city with family. We were quickly seated first off they wanted us inside but we asked to go outside on the balcony which they did. Resonably quick service considering the numbers that seemed to be there. he staff were plesent. Shame the knifes that were on the table were dirty but they were replaced when I asked for fresh ones. Not a bad experience at all considering it is half term.

Most people will know this chain and know what to expect. I have always really enjoyed the pizzas and am yet to find one I do not like! What we really like about the food is the dessert/coffee option. All too often you want a dessert but feel that it would be too much. What joy to find Pizza Express offer the option of coffee with a smaller portion of dessert! Brilliant!Pizza Express in the Forum offers a different dining experience, the tables not confined to one room but spread across the front of the building.It offers good, interesting views. I always enjoy eating here, my only concern being in the winter when it can occasionally be a little cold. Just remember to wear warm clothing!

I ate here once in december 2012 and again in January 2013 and to be honest i wouldn't eat here unless i have tesco vouchers. The food i have to say is always freshly coked and very tasty...but the staff just let the whole experience down. In my December visit we were left waiting at the top of the stairs where you chek-in for a good 5-10 mins with only a "someone will be with you soon"...by 3 seperate waitresses!!! I wouldn't mind if they are rushed off their feet, but they only had 4-6 tables full! When we were finally seated it took ages for someone to collect our order and they were then really rude...not a smile, or thank you atall.Our food was practically thrown in front of us and no-one came over to see how we were. It turned out that in December you all of sudden can't use your tesco vouchers so i paid by card. I don't ever leave a tip through the card machines as i know the staff don't receive the full amount, so i pressed no to this when i was paying. The waiter seemed really pis*ed off by this fact and actually threw my card down on the table in front of me and stormed off lol! I actually laughed as i felt so embarrased. Neadless to say...i left no cash tip.The only reason i ate here in january was so i could finally use my tesco vouchers, same story...great food but rude staff and NO tip!! All in all i won't be coming back. Tesco vouchers are now being spent on other restaurants!

Had a late breakfast here with two teenage sons. Reliable, friendly and just what you expect. Good Pizza, quick service and friendly staff. Also a great view of the city and the bustle of the forum while you eat. All clean and tidy when we were there. Well worth a visit. Mach.

Came here to use a gift card given to us as a present, been here a few times before and I really love the location of it. The restaurant is opposite the catherdral and if you're lucky enough to get a window table you can enjoy the view.The restaurant was already very busy when we arrived, we were served relatively quick despite this, however even though we'd made reservations the waitress stated our table was one of the ones not to have been set up yet. We waited a couple more minutes before she took us over and we stood next to a table for a couple of minutes whilst she cleaned and set it, this was nothing more than a bit awkward. The staff were friendly, the food was delicious (I recommend the bruchetta but just with less onions next time!) and they do mini puddings with a coffee incase you can't manage a full one. - I also recommend the chocolate truffle ice cream which was just the right size and they allowed me to have a hot chocolate instead of coffee. The waitress actually served us the wrong wine which we didn't realise until after the meal, but as we both liked it anyway this might have been a 'good' mistake on her part. The atmosphere could have been a little better in the restaurant, i.e. some more lighting (as they turn off alot of the lights in the forum once the library is closed) but other than that we had a really nice time and I'd be happy to go again.

sono stata questa sera al pizza forum von un coupon e devo dire che il ristorante e' molto carinoache se un po chiassoso...la pizza ottima!!! ci torbero' di sicuro anche per la gentilezza del personale.

Great value night out with good quality food. 2 for 1 on this phone deal if they are your provider. Lovely setting looking out over Peter Mancroft Chirch and the colourful market. TV studios next door - spot the celebrity!

I was having a very difficult few days at the time, but the staff still managed to make it a pleasant meal despite how i was feeling personally. the waitress was lovely, and the food was very tasty. i also had a voucher so it was excellent value.

Have been regularly coming to Pizza Express to use their Orange Wednesday offers over the last 5 years. Usually go to the forum over St Benedicts due to the ease of parking but service is less good. Pizzas are brilliant - thin crispy base, lots of topping and always come out swiftly, piping hot and all at the same time. You can rarely get a reservation over the phone on the day and when you turn up they find it difficult to estimate how long you'll need to wait for a table. The waiting staff are a mixed bunch - some are fantastic and bend over backwards for you where as others are disinterested, everything seems a chore and are difficult to get hold of. There also appears to have been a lack of chilli oil the last few times I've been here and tracking one down appears to be a problem. Nice to be able to see the chefs preparing your pizzas whilst you wait and lovely views from the forum. Toilets are average in cleanliness. Will continue to go again as the offers make it excellent value for money.

Went here because we had vouchers, but to be honest it really wasn't worth it.It's got no restaurant feel and compared to other Pizza Express restaurants I've been in, this was really disappointing.The food was only average, the service average and he cleanliness less than average...

Our xmas work meal was at pizza express (personally I would have chosen a real restaurant but the decision wasn't mine to be made).When I sat down I immediately noticed that the cutlery had not been cleaned properly and had chunks of dried on food stuck to it. This thought made it difficult for me to eat even when they had replaced the dirty knife and fork... Our drinks were far too expensive and took too long to arrive and when they did they were not exactly what was ordered but we didn't kick up a fuss, we just drank the extra couple of beers/vodka-cokes that we were given.The order for the starters also arrived incorrect, as did the mains and desserts. I don't understand how they can get every single order wrong in one way or another unless the waitress was new there but we had about 4 different waitresses over the course of the evening so they can't all have been new! The waiters/waitresses were all quite young, it looked as if the manager had just left it up to the kids to run the restaurant for the night because he couldn't be bothered. Towards the end of the night we felt pressured to leave as we were the last customers and we felt like we were being glared at all the time for staying too long - maybe the kids running the place just wanted to go to bed.We also couldn't split the bill for those of us who were paying by card, which surprised me as pizza express is a big company and I would have thought they would have the capability to split a bill - can't be that difficult! This problem was solved by walking to the cash point at tesco express but it was a bit of a nuisance especially in the freezing cold!Good points: a nice atmosphere in the restaurant (apart from just before we left) and the food was good, but you can't go far wrong with pizza tbh... All in all not really worth the money

It is just the standard pizza express, but that is pretty good,and a great view out over the market plain.

We use this place frequently, always dependable, wonderful view of the city, interesting place to wander around inside the Forum. Worth getting on the mailing list for special offers on the menu. Usually friendly service. Salads are good and Cafe Royal (coffee with a small plate of figs in cinammon sauce) is delicious.

Popped in with no reservation but six in our party, no problem a table was sorted quickly and we were seated. This place is awesome to people watch from, if you are near the windows overlooking the open area outside or inside on the balcony overlooking this brilliant millennium building. The waitresses were efficient and chatty and the food came quickly. The pizzas and not the biggest or most fully topped but were fine. Drinks seem a little dear, and the coffee cups are meagre. Overall we had a nice family dinner out here, the atmosphere and service are great but not the greatest for value.

The Norwich Forum was one of the few successes as a Millennium Building. It is a stunning building housing the main County Library, a USAAF Memorial Library, education facilities, the BBC studios for the East of England and, inevitably, a Pizza Express. The restaurant is as good as any other Pizza Express, which in the view of my family is pretty good as restaurant chains go, but the thing that makes it special is the view out towards St Peter Mancroft Church - one of the finest medieval churches in England. Looking the other way you can see straight into the BBC TV studios. Time it right and appear on BBC Look East. It really is that exciting.

Have once again eaten at Pizza Express. Judging by the negative comments, my husband and I must be extremely lucky, because we have never had bad service, the food is always hot, the restaurant is always clean, and the staff, particularly Sam, are always very friendly and very helpful. I tried the latest additions to their menu, i.e. the Calzone and Polenta Chips. They were both delicious, although the Calzone was huge! The Polenta Chips make an excellent side dish.I particularly like the Dolcetti desert with the baby figs in cinnamon and white wine syrup. I just wish I could find them in supermarkets or delicatessens. Any help would be greatly appreciated.

I booked my daughters 5th birthday party (15 children) at pizza express on the understanding that I had booked at a very busy time( Saturday afternoon) and that they would be able to deliver a beautiful pizza party but the children would not be able to have a "pizza making party", which was totally fine. After being let down at the last minute by the events company ( a snow globe experience ) which was being held outside the restaurant and nothing to do with pizza express, I called in a panic explaining the situation. They bought our table time forward and they facilitated a pizza making party. The service was personal and faultless, considering there were 18 parents and 16 kids. They catered for everything, even down to supplying a pencil sharpener for the kids to colour in their menus and retrieved a balloon from the ceiling for the birthday girl!!!! I can't "express" enough how genuinely thrilled we are to have received such brilliant service! Thank u to the manager Paul and his staff, u were great!!!!

Very handy for the Theatre Royal or somewhere to go before the cinema. Pizzas good and service excellent.

A usual good quality Pizza Express,with excellent service from a young staff, but housed in the new BBC BUILDING which is all glass and a quite stunning design and amazing to view both from the inside and out (especially at night)

Had booked a table and had a voucher for 3 courses; we were seated immediately on entering at a table overlooking St Peter Mancroft. Service was excellent but it wasn't that busy. Even with a voucher, the food is overpriced. Portions are small and the pizza had about the minimum amount of topping that you could just about call it a pizza. My friend had a more expensive pizza but it looked identical to mine. The portion of cheesecake was very ungenerous. Expensive for what it was, won't be going back in a hurry.