Domino's Pizza in Norwich

Tried one pizza with a friend just prior to the closing, and the gentleman at the front explained well enough about chicken. The pizza was mind-blowing, hot, and colourful, appreciate that.

a man called dhiren helped us out a lot when we accidentally ordered to the wrong place, excellent service

Wrong food, and terrible customer service from Andy, really shocked me. Avoid!

I would actually put this down as the worst pizza I've ever had. No BBQ sauce at all, paid extra for the Korean chicken and got 2 pieces, swapped the pepperoni for Chorizo and got none but I did get red jalapenos. Nice one.

Big up to Dhiran! Legend of the game 👍

Dhiren Is charming and cares. Recommend.

Dhiren thank you for your exceptional customer service on my visit to Domino's pizza.

Great customer service Friendly helpful staff Quick service

Served by nice and friendly indian man. Yummy pizza. Excellent service. Thank you. 💖🙏

I ordered to the wrong shop but this branch agreed to honour my order at this branch. Great customer service

Brilliant all round service and lovely staff!

Dhiren was very friendly and helpful

Nice experience, dhiren was kind and service was top notch

excellent service, ordered in advance to be delivered for a meeting. pizzas were amazing!

Really nice and helpful stuff always on time I recommend it

Really disappointed. I ordered the veggie supreme (with extra veggie “pepperoni”). It arrived in good time however was completely wrong. It was a basic margarita. I rang and explained and was told they’d remake the pizza for me. Almost an hour later it arrived. Correct pizza although completely undercooked and almost raw. Very claggy and tasted like it needed at least another 20 minutes in a very hot oven! The delivery guys were both polite and nice but this doesn’t make the pizza taste any better. We won’t be ordering again 😢

We always order using the app on our smartphone- always ready within 10 - 15mins never a problem

It's pretty self explanatory everyone knows dominos.

Was sworn at by the manager, Andy, after he refused a refund for being given the wrong order. Our pizza was completely wrong and disgusting, when I called last night to complain the staffs were rude, hung up on after I politely asked for a return, and when I called back they said they were closed and would not offer us a refund or replacement. The manager made false claims as to why they would not give us a refund, which is against policy AND the law. Truly disgusting. After reading the other reviews I do not have faith in this store again. Will be complaining further for the way I was spoken to by the manager.

Have tried for once only . Super hot and fresh Pizza served

Do not bother. Ordered from here twice, both times delivered to the wrong address and one time forgot one of the two pizzas. No apologies and staff don’t care.

Refusing to accept cash is a piss take.

Only got one pizza arrive when ordered two only got refunded a week later plus terrible customer service won’t be using this again had people round ended up one pizza between everyone they did not care about the missing pizza or the refund

AVOID! - Every time we have ordered from here, there have always been missing items. When you call the store your told your have to wait another 50 minutes for them to deliver missing items. Requested a refund instead but never received it.

So rude 🤣 they got my order wrong (which happens, nbd) but the manager I spoke to over the phone clearly just wanted to refund me rather than go through any effort to make it right and send a replacement. He eventually confirmed I'd get my £9 back on a £33 order after the replacement delivery came and was also wrong but he could not have cared less. Boooooooooooo 👎

Took a few minutes to bother taking my walk in order, ordered Med Double cheese, when I got home it was soon noticed that it was hardly covered in single cheese, never mind double. The centre was thin and over cooked while the crust was not cooked and was doughy, very disappointed.

Nice food quality and services by Ahemad

Didn’t receive the pizza. Guy on the phone was rude so I hung up. They then called me back different guy on the phone said they would refund, it’s nearly been a week and they haven’t refunded. Thieves if you ask me. *edit* I finally received a refund today but it took far too long so review is staying at 1 star have since deleted the domino’s app and won’t be using them again

Cancelled my order because of an ongoing football match despite road being open. Shop made no mention that they would cancel orders because of the match.

Ordered a large pizza wanted Half pepperoni half chicken & sweetcorn Was told this wasn’t aloud half an half Every other dominos pizza restaurant I’ve used is happy to do this

Made an order online. According to the tracking system our food had been delivered. 20 minutes later I decided to call. Four attempts later my call was answered by a lad who informed me there was 2 deliveries before ours. I voiced my concern about receiving our food while still hot, I was then given a series of excuses in a very rude manner. No surprise, when we finally received our food it was stone cold and hard. I called to request a refund, no apology. Last time I order from there.

Food arrived late and was cold. Pizza was very dry and rubbery. Might have tasted better if the Pizza was fresh. If you like cold chewy Pizza then this is for you otherwise don't waste your money. Very disappointed

Appalling. Waiting for 2 hours and called multiple times for them to say they had tried to deliver the pizza but I didn’t answer the door. They definitely did not try to deliver, I live in a flat so they would have to buzz for me to let them in, I definitely would have heard. They also said they had called me multiple times and left a voicemail which again was a lie. Didn’t seem to care when I spoke to them and explained this.

Took 3 hours to deliver the pizza, manager is incredibly rude making no effort to rectify the situation. Won’t be going there again will be happily going to a further dominos for a better service.

Went to order in store and the guy was really rude for no reason. And while I was waiting for my food, a couple other people came in and he was rude to them too. And the other people working there also weren’t very nice. My pizza was terrible. The pizza dough tasted raw, as well as the tomato sauce. Almost like they put the pizza in the oven for a few minutes and took it out. I was having a bad day and this experience made it even worse. Won’t be going again.

Don't ever order from here, been waiting over an hour for the pizza's, and called to ask what was happening after the online tracking said it had been delivered and called the store and they are saying nothing. WASTE TO ORDER FROM PLUMSTEAD ROAD AND VERY VERY POOR CUSTOMER SERVICE

Fantastic pizza .. lousy attitude!!

Took over an hour for our pizza from ordering. App tells you it’s delivered 30mins later, still not arrived so called store twice stating it will be 10mins. Arrives with the boxes warm but cold pizza inside. Call again to get a refund which takes 3 days. Manager refused to come to the phone.

Recieved a call very shortly after the order was placed saying it will be about an hour. What they didnt say was the food would be left in the car for an hour so when it arrived was cold and hard! Called Dominoes and spoke to the manager, he offered me to have a replacement ( another 2 hour wait ) or 50% moneyback. I went with the money back offer, he said it would be 3 - 5 days. As this was through paypal i would of recieved a notification if this went through. It clearly has not been refunded, hence the review. Cold food and being lied to.....not good :(

Nice pizza .never arrived cold yet :)

Delivery service very poor. Ordered at 7.10pm and took over 2 hours to receive my order. Shocking service and don't pick up phone calls. making excuses for delivery being late. On the tracker, it says you have received your food when its not the case. RUDE manager. Need to learn customer service. When food arrived, it was COLD and pizza was HARD to bite. No apologies from manager or delivery driver. DONT EVER ORDER ONLINE FROM DOMINOES. Waste of Money and time. WILL CLAIM REFUND WHICH IS NEEDED ASAP! Have LOST a customer who regularly orders online.

Decent friendly staff, clean store, very good and fast service. Half decent pizza at the end of it

Called to make sure our order was still coming as it said delivered on the app but hadn’t arrived. Was told “ there a lot of traffic” and then was hung up on. Wasn’t complaining about the time just wanted to make sure there wasn’t an error or lost. So unprofessional. No need to talk a customer like that no matter how busy it is.

Ordered for collection, food prepared quickly and was kept hot before I picked it up. Staff were polite. The food was good.

I have used this place and every time missing items or poor quality with a not bothered attitude from front of staff Only getting a two star because of the opening hours

Fantastic pizza every time, I can’t fault service and have always been greeted by the Manager by my name and in a professional manner. These guys works long hours, and I for one appreciate their service.

Great experience, delicious pizza and friendly staff, especially on Wednesday and Thursday

Rude customer service unprofessional night duty manager never recommended

Unprofessional service and manegment!!they send me wrong pizza I try to explain to manager on duty on the phone he was so rude and arrogant!!never order again

Ordered 3 pizzas and some other things and phoned up twice, but been waiting for 50 minutes, absolutely disgusting. Very bad

Very nice pizza 🍕 are done here with friendly staff that's always good when you go to places like this

Every pizza I've had from here has been delicious. Both their dairy and Vegan pizzas are really nice. Have recommended.

Think they have run out of cheese and sauce or something? Pizza was drier than a nun’s nasty.

lovely pizza's as per normal.but wow what a crazy way to order.not allowed in to premises but stand out side to phone order in ? door wide open but still have t phone thro order, nuts! ! come on unless customer nose procedure surely one can take order thro open door ? once you phone they put you no hold as in phone Q! ! best to phone order and then go collect it or be there for 50 min ! but great food.

Definitely the best pizzas although nit the cheapest. You get what you pay for!

Fantastic service and helpful staff

Good Pizza is always hot on deliveries, would recommend.

Quick and descent service, served with a pizza.

Ordered online for collection at 8.15, ended up waiting outside for over an hour, no apology, no recognition of them making us wait. Food was undercooked when we received it. Contacted customer services who had zero interest as well. Wouldn’t waste your time and money.

Ordered food to be collected at 8.15, was left waiting outside for nearly an hour. No apology or explanation given. Food was undercooked when we did finally receive it. Contacted customer services and they showed zero interest. Wouldn't bother.

They delivered our pizza after 2 hours.

Finally got my cold pizza after 1hr 20mins. Tried to call the shop to complain but guess what, nobody answered.... Very very poor. Back to pappa John's I guess

My Overall Experience is that the pricing is expensive but that is why there is a plethora of deals which make the value so much more worthwhile. Callbacks occur and it being busy is an acceptable reason for longer waiting times especially when ordering on a weekend (which I feel is obvious but for some reason not to everyone) very good very nice.

Bad experience !! Ordered a large custom pizza- the pizza took over an hour to deliver and the online tracker was never updated. The pizza was not what I ordered and randomly had beef and pineapple on it which I didn’t order or like. The large pizza was also only cut into a few slices as if someone had started slicing and got bored half way. Tried to phone to complain at different times and no one answered. Definitely wouldn’t use this dominos again

Don't ever order from here, been waiting over an hour and a half for the pizza's, call to ask what was happening after the online tracking said it had been delivered only to be hung up on.

Bad experience... No more in this place

Kind staff, quick service and great food !

Siéntete absolutamente disgustado con domino's que literalmente vive a 5 minutos y no puedes recibir una entrega. No volveré.

Just had 2 pizza's. Said they would be 22 minutes to 30,they took 45 minutes. Pastry was just puffed up and burnt. There was hardly any sauce and meet balls on it, I think I would of got more flavour from the box and they were both cold and you think it was worth £19.99, disgusting. No wonder you had to offer discount because you would of normally charged £40 for pizza dryer than cardboard

Good value with the right deals. Love the dips

Superb pizza and worth driving to collect (as I live too far for delivery).

I don’t know why we ordered from Dominos. It must have been some kind of offer. Never again! Service was atrocious. Pizza is bland and you can get much cheaper at several other independents. Silly me.

Easy to walk and order with short wait times.

Never had a problem with delivery time, the app is always accurate, drivers are lovely and friendly and the food is always delicious. It is pricey but ok for a tasty treat now and again!

So expensive. BUT SO FFFFFFFFFFFF good.

Absolutely perfect every single time! Love Domino's 🍕

Called to order food to be told they don’t deliver to our area even though we have ordered from them loads in the past, when I asked to speak to a manger is attitude was disgusting. Food has always been cold in the past and they have always forgotten something. The manager Andy obviously dose not know how to deliver the service dominos offers

Awesome pizza and quick delivery

Always order online and never have an issue. Good service and the tracker app always works well. Had another Pizza Sat and top service received. Thanks guys!

Not great service waited 2 1/2 hours for my order once which came cold and then they would keep putting the phone down and today we got a delivery and the driver dropped our sauce all over my frount door and inside my house then when we asked for them to go and get another they have taken over a hour to get a new sauce which our food was cold they have really gone down hill with there customer service this is the Plumstead road store

Hit or miss never looks the same twice

Always cooked perfect never any long waits all round spot on takeaway pizza

They never answer the phone. Waited 2hr for pizza despite tracking app showing order delivered after an 1 hour. Never again.

Wait 2 hours for food when it arrive its cold and horrible been sitting out for ages the pizza tracker doesn't work properly plus they don't let you know that it's going to be over the waiting time.

Waited an hour and a half for a cold pizza. Never again.

Always great pizza. For me, the best!

Awful, awful service. Waited 90 minutes for food, which was stone cold and not even correct upon arrival. Save yourself the hassle with these jokers.

Ordered and paid for pizza online, walked straight there to collect roughly 10 minutes. Food ready and waiting, staff friendly, place looked clean, food was good no complaints

Asked for cheesy wedges, food turned up and the cheese was no where to be seen wasn’t best pleased!

Ordered in advanced. Ignored the time and the instructions left. Ended up with people starving.

Rude and abnoxious service , paid by card pizza did not arrive called to ask on ETA was told this store is closed and Lied to by staff!!

Late with delivery. Not ready when you pick stuff up. Have had a member of staff swear at me. Won't ever use again

Just a shame they don't deliver to me 😔

Ordered food waited over an hour and still no food. Couldn't speak to them as no one answers the phone. Won't be using again or saying to guests to use

I've never had a problem with this branch. They are always helpful and polite when I go in to order my pizza. I never do home delivery as I'm not a fat lazy git!!

I wouldn't even rate this a one star, the staff are very rude and I had to wait 30/40 minutes to be given something that wasn't acceptable

The Asian looking guy in there is awesome (apologies if you're not Asian.) Showed my boys how there pizzas were made and did us a good deal, went out of his way to cheer them up. Thanks! Nice pizza too 😉

Waited two and a half hours, during which time we had no information - no one answered or many calls, or tried to phone us, or emailed us, or updated the order tracker. Eventually we drove there, where they explained that they were busy, and said they'd give a refund. That still doesn't explain why they made no effort to answer the phone, or make any effort at all to let us know, wasting our time waiting then driving, all for a pizza that took three hours to eventually arrive, and when our order arrived, the sides were wrong - spicy when they should have been plain so some of it was inedible.

Placed an order online, an hour after ordering the order was still in prep stage so started attempting to call the branch. 40 minutes later after no answer on the phone our order had gone into the oven we are now still waiting for our order 2.5 hours after ordering. We will never use this branch again and after the terrible response from dominos head office will probably never use the company in general again. Never had such bad customer service especially as there was no contact with us from the branch to say there was any delays.

I ordered 2hrs 7mins ago, the tracker is not working, I have tried ringing 12 times to no answer, no one is available on online chat. I know it's valentines so is busy but this is ridiculous