Pizza Express in Norwich

Excellent. Staff went out of their way for a special takeaway request. Looking forward to visiting again very soon. 5STAR

Food was under seasoned, under cooked & just poor in general. We had a vegan option and non vegan option and both were sub par. This was for Mother’s Day so very disappointing. All four glasses on the table were dirty & I’ve now found out the hygiene rating is a 4. Ingredients seemed cheap and overall experience was lacking.

A Margherita pizza and a Padana ordered for me and my teenage son. Both fresh and nicely cooked. Atmosphere was very pleasant and staff excellent and attentive. £27.90 is extortionate so will not return, hence 3 star.

Another lovely evening at pizza express to celebrate my 21st birthday tomorrow! Racheal went above and beyond to make my meal so special! I’ve never felt so loved!! The pizza was delicious too! 🫶 Rachel really is the best and I adore her!

The staff were attentive from the minute we arrived until the moment we left - and over the course of the evening we came into contact with at least 4 staff members. However, ‘Cossie’ (I hope I have spelt that correctly) was a superstar. Nothing was too much trouble! I asked if the road outside was accessible to Taxis and she even called one for us! Everything was smashing - the drinks were cold, the food was hot, well presented and delicious and any questions I had about the menu were answered. We used the app to pay as the taxi arrived very promptly.

Chose Pizza Express to celebrate 24th anniversary. Tried ordering sparkling soft drink - most off menu - choice of one. No ice available. Shared pizza was delivered on cold plate/s so pizza almost cold before finishing first slice. Waitress had rushed away so not offered water or given time to ask for it. There was only one other group of customers in at the time. Eventually, spoke to manager who offered to reheat pizza or replace it. She seemed quite disinterested. It then took an age for manager to come over and seek our decision and by then we didn't have an appetite for a replacement pizza and at cost didn't fancy a reheated option. Left disappointed - home for cheese and crackers. Carl and Libby

Lovely wood fired pizza very authentic

Upon arrival last night 27th of january, me and my girlfriend had a table for two booked. The hostess on the door didnt say hi, didnt smile and looked annoyed to see us. I told her we had a table booked and she didnt even respond, just stood there going through receipts, gave us two menus and sat us down without saying a word or even making eye contact. What a shambles. This was in complete contrast to our waitress who was the nicest person and really accomodating. She even rememberd me from a few months ago! Food was great, shame about 'woe is me' on the door. If youre the main hostess you should lead by example and get a grip.

the experience was 10/10 all round. the food and the service was incredible. rachel went above and beyond to make everything perfect!

Stunning service from the Gorgeous Rachel as always! She always makes us smile so much my cheeks hurt and provides all the extras to make my pizza even more enjoyable! I couldn’t fault her one bit, I love her and her snow ball dough balls to bits!

Reserved a table well in advance for a late Xmas work meal (there was 16 of us), however, there wasn't enough staff to cope with the amount of people. We thought they'd add additional staff to the rota but there was only one woman serving us and it took ages for our drinks to be made. During the meal we weren't particularly kept an eye on and we asked twice to order a second drink with which they forgot to make one of the drinks we ordered. The food was average and overpriced, however, it did all come out at the same time. The atmosphere was a little cold and it felt as if they didn't really want us to be there.

Food was lovely, it was very busy but service was quick and food arrived quickly. However, in the woman's bathroom, one of the toilets was out of order and the other cubicle didn't lock. After informing a waitress, she snapped at me "speak to the manager, it's been like that for months." This meant that I was unable to go to the bathroom all evening as I didn't feel comfortable that someone wasn't going to walk in on me.

Achieves the unlikely triumph of making not very good pizza - worse even than a frozen supermarket pizza . Staff are lovely though

After a day sale shopping we decided to have pizza the whole experience was very pleasant staff were friendly and welcoming. We were given time to browse the menu order our meals and reasonable time between courses. The food was tasty hot and well presented. The only downfall was the toilets they need slight attention in the ladies there are 2 cubicles one was out of order and the other the lock was broken. Overall a pleasant experience would recommend and would visit again.

I ordered dinner for delivery and when it arrived it was incomplete. The driver said he brought what was laid out for him so I called the restaurant and was told the remainder of my order was still on the counter. I asked if it would be delivered and was told ‘of course’ and then hung up on. So disappointed!!

Ordered delivery yesterday 14th dec, food was burnt,cold, inedible,even the dough balls which are my fave were awful, we ordered two portions one portion small flat one portion larger okish apart from cold, not helped by deliverio driver sitting at end of our road with his bag open, pasta dish clearly burnt even left all burnt bits on edges container, all was awful went in the bin, complained on feedback email received from deliveroo, have only had an automated reply.have added pics.

Came here today for my work Xmas lunch. Table of 15. Very disappointed with the staff. One lady in particular. Her English was awful and she was very patronising. No Xmas decorations on the table - one week before Xmas would have expected some sort of xmas experience. But it was just like going there any other time. Very disappointed all round. The only saving grace was the pizza was hot and tasted good. Service and atmosphere were barely 1 star.

Very good service and reliable food from Norwich's original Pizza Express 👍😀👍

We came here for a pizza making party for my sister’s baby shower on Sunday 10th December. We were looked after so amazingly well by the incredible team, but particularly the manager Tyler. Nothing was too much trouble. Thank you everyone - we all had the best time!

Amazing food! Very tasty! Leannan was amazing. Thank you so much! 🙌🏼🙌🏼

Great service. Food good as always.

Fine except we booked a table for 7 pm and were told we booked it for 8pm ! This despite 4 phone calls to ensure they were ready. Apart from this their pizzas etc are very good and I suppose we can all make a mistake but they quickly rectified the situation and took off a bottle of presecco off the bill.

Staff and food perfect. Very noisy with all the tables full.

Great place for a good meal pizzas and ceasar salad particularly recommended

Love the atmosphere, the staff are super friendly, put you at ease and considering was a busy Saturday, food came quickly. AGGIE, Served our table, she made me feel really welcome, had amzing attention to detail for children and , an amzing attitude and smile to light up any room. Keep shing Aggie. Indeed, all staff are my type of crowd. Thank you

Pizza Express everywhere seem amazingly consistent in their product. And I love it. On holiday we sheltered here from the rain. Staff were friendly, helpful and efficient

Pizza Express on St Benedicts in Norwich is a fabulous place for lunch in the city. We ordered the Funghi di Bosco, Dough Balls Al Forno, and Halloumi Bites, and everything was delicious. The service was quick, and the food was clearly freshly prepared. The pizza was so good - far better than I expected. It's a great place to have lunch if you're not looking for a very busy or crowded space in the city. I had a wonderful recent visit to Pizza Express. The food was high quality and freshly made, the service was prompt, and the atmosphere was relaxed. It's a terrific option for lunch in Norwich.

Loved Pizza Express previously, but haven’t visited in a long time - it will be a long time before we consider going back again. Waited 15 minutes to be asked if we wanted a drink, when they arrived the glasses were dirty. As was the table and cutlery. Toilets have definitely seen better days. The whole place just feels tired and run down. Food arrived in a timely fashion but was nothing special; I had the lasagne and it was more béchamel and lasagne than meat and sauce. What little meat there was consisted mainly of rubbery bits of fat. Waited and waited for someone to wander over so we could ask for the bill, nobody even looked our way - considered doing a runner (would have been no need to run, staff not in the least bit interested), but decided to pay at the till on our way out. Reasonable value at £125 for 4 people - 3 starters, 4 mains, 4 beers, 3 coffees, would have been annoyed had it been more.

What can I say except if there were 6 stars I would give it to Pizza Express Benedict’s Street Norwich and an extra six stars to Rachel who was simply outstanding and looked after 24 of us with such calm and professionalism. Bearing in mind we were 24 ex Norwich Scholl of Art pensioners at our 49th anniversary- Rachel & Louis you are a credit to the business and you were there to make our experience one to remember - thankyou from everyone of us

What can I say except if there were 6 stars I would give it to Pizza Express Benedict’s Street Norwich and an extra six stars to Rachel who was simply outstanding and looked after 24 of us with such calm and professionalism. Bearing in mind we were 24 ex Norwich Scholl of Art pensioners at our 49th anniversary- Rachel & Louis you are a credit to the business and you were there to make our experience one to remember - thankyou from everyone of us

Excellent all round great place to go. Prices have gone up a lot in last year though.

A nice place to eat lunch and you can use Tesco clubcard points towards the bill. The food was nice and reasonably priced.

Had a brilliant experience here celebrating my mums birthday. Food was delicious and service sublime. They went all out making her feel super special and hugely grateful to the team 🙏🏻

Having rented the property above this restaurant I have got to know it quite well. They are so inconsiderate that they have deliveries at 4.30am from Reynolds Food service. In a residential are this must be breaking any number of environmental protection rules regarding noise pollution. My recommendation AVOID such an inconsiderate badly managed establishment.

Two pizzas (uncut) were paper thin to the point of collapsing whilst attempting to eat. One pasta dish which was appalling - completely over cooked and lacking any flavour. One portion of calamari which were all burnt on one side and uncooked on the other side. £60 spent on a deplorable take on Italian basics! Would have retuned this food if I had been in the restaurant - this was my first order via Delivero who were excellent - shame the food did not live up to the delivery service.

The pollo da astra was very disappointing - where are the toppings! Very poor! It used to be my favourite!

Couldn’t even get a table as they said”as you didn’t book, we’re not taking walk ins as we’re short staffed” utterly embarrassing and typical service in this **** country! Terrible, unlikely to return…

Food was hot and nicely presented. Service friendly and helpful.

I took my extended family out this evening for a meal and was amazed how exceptional the experience was. The food was to high quality for all courses with the standout being the mint and lime sorbet to finish the meal. The atmosphere was calming with good lighting and layout. The highlight was the staff and service. Magda served us and was so tentative and lovely with our orders. I'd really recommend for a family night out

The food was fantastic and Magda provided excellent customer service, the restaurant was a brilliant experience.

Good food, very, very slow service. It took 45 minutes to get our starters, and there were only three other tables occupied. We had hoped to order dessert, but after 20 minutes, we walked away.

I went to pizza express St Benedict’s today to mark the end of exams with my friend. We arrived for an early lunch and were greeted really warmly. Notably we were served by Louis who was really attentive to our order and took time to help us apply our vouchers for the meal right. The food was really good quality and quickly prepared and the atmosphere was really calming and cooling compared to the heat outside. It was a really great experience would recommend.

Absolutely awful, more priority given to delve too, Uber eats and just eat drivers who congregate in the restaurant awaiting their orders, completely spoils your dining experience, they are also given priority over customers in the restaurant. Drinks arrived, one of the glasses had lipsticks...

The food was spectacular as always even at a busy time. But, the cutlery and glasses were disgusting; my glass had lipstick around the top and my knife had food on it. Hygiene here is very poor in comparison to the quality of food.

Have been a regular Pizza Express customer for many years however this was our first visit in some time. Prices have risen dramatically while the quality of both food and service have fallen equally dramatically. Drinks order arrived quickly however the beer glass provided was...

Brilliant Service. Dined twice during May Half term as my daughter was performing at the Maddermarket Theatre. Laura the manager was brilliant both times the first particularly as we were an hour late due to the final dress rehearsal overrunning nothing was too much trouble. Definitely recommend them

I love going to pizza express! It's my favourite place to eat out. Great service, friendly staff and nice atmosphere plus great view out window. The calamari was delicious and so was burnt ends pizza. I can recommend it. Looking forward to my next visit with friends and family.

Delicious food and comfortable dining

Prices have doubled while staff seem more concerned about cooking and sorting takeaway deliveries with boxes stacked on the next table Service is not a priority here. Finally it cost £63 for dinner and two alcoholic drinks. I’m not impressed with the whole experience. To cap things off there’s no street parking and the nearest car park charged £5 for 2 hours after 6pm! . Rip off.

We visited Mon 8th of May had a table booked for early evening. We got seated and waited 15 minutes to then be given a jug of water and told someone would come and take an drinks order then waited another 10 mins. The waitress...

Came previously for Christmas work night out before pandemic and was great. Although staff were busy they couldn't do enough for you and never made you feel they were busy. This time was exactly the same. Staff were terrific. Our server even apologised for being busy as she felt she wasn't giving enough attention but far from the case, she was absolutely brilliant. We had just downloaded the App which was new to us and also had vouchers, she couldn't be more helpful in sorting it out and overall was a lovely evening out. Will most definitely be back, loved it.

Spending the night in Norwich and had never eaten at this Pizza Express before. Location and atmosphere was excellent - food up to the usual quality and the experience wholly enhanced by the lovely Rachel - must win the award for Best Waitress in the...

Visited 17/4/23 13:30 At the time of visiting there was no body in the restaurant, a family joined later, which meant the service was very quick ( getting my pizza in under 15 minutes & drink was served immediately ) Today’s visit was complimentary due to a recent bad experience at another branch , however , I did not feel my meal was worth the money should I of paid (£15.90) All be the pizza was served within 10/15 minutes and served very hot , due to a cold plate and a ‘stone cold’ marble table! The pizza was soon cold making it un enjoyable to finish. Granted when restaurants are busy they will run out of items , this restaurant was not busy , so I was quite disappointed with the fact they did not have any halloumi bites, but I will but that down to a delivery fault. Other than the pizza that went cold rather quickly , the two staff member were very attentive and caring - which made for a nice meal. Very happy honouring Student discount and a gift card , was also given a voucher so thank you !

This was the first pizza express excursion for a while, in my favourite one. Great company-the wife! And only downer was I was not allowed my own cheesy dough balls! Oh, the best bit I didn't pay!

Mouth watering delicious pizza if it wasn't for prices I would gorge myself to all of the vegan pizzas yum!

We came with a large group for my sons birthday and the staff could not have been more helpful and attentive. Rachel in particular was amazing with the kids and made sure we had everything we needed. The food was delicious and we were all so impressed This is the first time we’ve been and we will definitely be back! Thanks so much for making it special- especially to Rachel!!!

We love st Benedict's pizza express!!!! (The forum no so much!)

Great meal. As we're DF we went for vegan pizzas. Didn't miss meat as the food was really tasty. Just lacked in vegan desserts. 2 sorbets and 1 cake.

Visited for my daughters 16th birthday with lots of family and friends, staff were wonderful and attentive; looked after us perfectly. Everyone was happy with their meals and staff even sung happy birthday with us, thanks to everyone for your kindness and the lovely meals...

Awful. The restaurant was freezing and staff only offered a lame excuse, not good enough. Had to sit through meal wearing coats. Expensive starter way too small. Everything overpriced and rest of meal no better than average. One member of party was going to have...

I went to Pizza Express on an admittedly bloody cold evening. However, whilst not expecting balmy conditions inside the restaurant its fair to say I've been warmer in a tent in the Cairngorms in winter. Baltic outside and pretty much the same inside. All of the guests were still wrapped up in overcoats and scarfs. Doesn't make for a relaxed evening. Chilled certainly... This could be forgiven especially in these straightened times where energy costs a kidney, however the temperature of the food? Nope. The pizzas were served on plates no warmer than the pavement outside, so by time I had eaten about 1/3rd the food was cold. Really cold. I'm past the age where cold pizza the morning after a night on the town is acceptable. Cold plates put onto a cold marble topped table is basically guaranteed to freeze your food unless you can eat as fast as a hyena. Staff were friendly albeit frozen. The pizzas were okay. Pizza is basically an open topped cheese and tomato sarnie so hard to be bad or particularly good. Overall, average food in a nice looking chain fast food restaurant, with friendly staff and sub zero conditions.

Nine of us visited on a quiet Monday evening. The food was all excellent. Indeed the Pizza I had was very well cooked. Still doughy but not undercooked. However the best part was the waitress (Rebecca I think). Very professional. Appeared just at the moment...

Fantastic restaurant with a bright and welcoming atmosphere coupled with brilliant food and of course service. The pricing was also reasonable and portion sizes were justified with the pricing. Went with a couple of friends a few weeks back, the service was great and swift, and of course, the food was cooked to perfection. The Carbonara Pizza was a surprise both for me and my taste buds, it was probably one of the most 'out there' pizzas I have tried and it surprisingly worked! 5* will dine here again!

I've always been a fan of Pizza Express, and this visit certainly lived up to my expectations. The service was excellent - Rachel was particularly friendly and professional - she took the time to talk to us about new dishes on the menu and recommended...

Visited Pizza express for a family meal. They were busy and a bit understaffed but the service was lovely, the waitresses couldn’t have been more helpful. Definitely go back.

Just returned from a family pre-Christmas meal and not at all happy. Meal booked for 6.30pm, by 7.05 pm only a jug of water on the table, no glasses. I had to speak to the manager who reassured me she would see to it but...

Good place to take kids but service can feel a little slow when they're busy and you have an antsy child on your hands. No heating and Christmas lights weren't turned on.

Excellent meal, delicious pizza’s (well done chefs) and great service! Will visit again.

Nobody ever goes to a pizza place for a epicurean experience either in Italy or UK. So do not understand posters complaints on here. This branch of PE consistently over the 20 or so years we've been coming has done reasonably priced tasty pizzas served...

We regularly come to the St Benedict’s Pizza Express and have rarely been disappointed. Today was no exception. In particular the waiting staff are, in our experience, excellent. Always friendly, welcoming and attentive.

had a really nice date with my fiancée here the other night, very romantic atmosphere and food was delicious

Food was what it should be. Service was ok although didn't feel appreciated and we weren't asked how the food was during or after. We got confused with how to use the app but staff did not seem to want to help.

Lovely atmosphere and superb team Will definitely go again 😊

I have not been to pizza express in a long time the food was better than before

Lovely meal and using their app, it's always a good deal. Waitress was really nice and very attentive

I like this chain, usually have the Romana Pizza and have never been disappointed.

Went for a family meal. Great food and staff.

Great ambience with helpful friendly staff. The food tastes great too!!

Normally I shun pizza restaurants because they appeal to the lowest common denominator of customers. In an Italian restaurant I always mange to find something much more interesting and tasty than pizza. But this retsuarnt was an exception and very enjoyable. We loved the doughballs...

Nice pizzas. Poor choice of beer, which is very expensive.

Good service and good food. Nicely busy with a pleasant buzz.

The welcoming space on Benedict’s street wraps you in the warmth of chefs creating patiently thrown artisan pizzas & refreshing drinks that will brighten the rest of your day in the town centre just a short walk away. If you’re not sure where you should go to enjoy a restful bite to eat, PLEASE let me recommend seasonal menu that grounds you to the local. Enjoy your next new favorite bite of pizza!

Excellent food, good value, and a really good environment. Great manager. She was very friendly and catered to our every need.

Cosy evening setting, food was really nice - get the calamari!

We eat at this restaurant regularly so thought we would order a takeaway. To say we are shocked at what arrived in comparison to what we paid is an understatement. Portion size, especially with starters, is an absolute joke. Our pasta main was greasy and the pizzas were small and dry. It is unlikely that we will order from this restaurant again. It is expensive for what you get and poorly presented. Very disappointed!

Really good service and lovely pizza...Tesco vouchers paid!! Well worth getting

Food was good but service was shocking which I found unusual being a frequent customer

Loved it, great atmosphere and great food.

Lovely food. Great atmosphere and wonderful staff.

Food was ok, however they were doing a deep clean. So whilst we were eating they were cleaning the extractor fan above the oven, and had out mops, etc. On going to the toilets there was a dirty bin at the ladies door and the...

Tastey as always, very good value when combined with the promotions on the app. Had hoisin duck and fiorentina Romana pizzas, duck was very rich and fiorentina was good as always.

Very friendly and helpful service here and the food was very tasty

The restaurant was very cold with all air conditioning units and ceiling fans on. We moved table 3 times because we were so cold. I then watched at least 4 other groups of diners looking up at the ceiling and then moving tables. Many diners put jumpers and jackets on whilst they were eating, and yet the staff seemed to be oblivious! Surely you must be trying to reduce any unwanted costs in these difficult times? You clearly can't afford to have enough staff judging by the amount of time we and a number of other diners waited to pay their bills. So why not turn the bloody air conditioning off and save the electricity. It was only 18C outside for goodness sake! Having said that, the food was fine, our order was taken promptly in the first instance and the staff were very nice. Not sure we will be back any time soon though.

Lovely atmosphere, very friendly staff and food tastes great! Only downside is that it's quite pricy but worth it for true Italian pizza

Lisa who served us at Norwich St Benedict Pizza Express was fantastic and couldn't do enough for us! Food and service 5 star! Thabk you x

Tried to book a table via the app, which said there wasn't anything available. We thought we would take a chance and walk round and see if there were tables or we'd go with a takeaway option. Good job we did! The place was practically empty. The staff were friendly and welcoming, our waitress gave good recommendations for food options, based on food she herself had eaten. A very pleasant experience. Will visit again.

Even though the air-conditioning was broken on the hotest day of the year we were served by a lovely lady and given a jug of water straight away. Great service and lovely food well done team for making a sweaty evening meal into a pleasurable experience with great service and friendly chat

Bien sabor y combinaciones para pedir, pero falla en la masa no es buena la masa, los Calamari tambien nontienen sabor les falta un mejor apanado, comida de nivel regular.

It was fine. Quite loud. Food was fresh but nothing special.

Very good service friendly staff would come again food very good hot an tasteful