The best restaurants serving Other european-cuisines food in Castle Point East of England
7 Restaurants on GastroRanking
253 Opinions in 1 websites
311 High Road, England
In short the service was adequate; the food was good quality, but very expensive and inconsistent portion sizes and accompaniments compared to our last visit due to the following issues:- - The waiter gave us 2 sauces instead of the standard 4 which accompanied the meals selection. So we had to ask for the missing sauces. The salad portion was smaller, compared to the last visit. If we hadn’t had visited before we were would have been none the wiser. - On our first visit although the radiators were initially cold, but halfway through our meal they were switched on and the temperature in the restaurant was comfortable. But with respect to this last visit to the restaurant, the radiators were stone cold for the whole duration of the lunchtime meal. We had to resort to wearing our winter coats and yet not one member of staff thought to ask whether the room temperature was warm enough at any point during our lunchtime meal. Our children were too polite to put their coats on, even though they were shivering, despite my husband and I insisting on them putting their coats back on. - We asked for a container to take away the rice, couscous and chicken, because we were too full to finish the meal, and when I checked the container they had put half of the chicken and none of the rice or the couscous in the takeaway box. - They expected us to give them a £15 tip, by making excuses that they had no cash, and then they delayed giving us the change. Despite this situation we gave them an adequate tip even after they eventually returned the change, which was mainly out of pure embarrassment. We were return customers, but after that disappointing experience that was the final and last visit, due to the cold, inconsistent and inhospitable dining experience.