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261 Opinions in 1 websites
Terrible customer service. Travelled 2 hours to eat here. Advised to come back in 1 hour for a table. Explained to the lady was okay, to then be told they may not be able to make our food as they are closing at even though it states 4:30pm. Then passed a takeaway menu (which left us very confused as we had been given a table in 1 hour) All throughout this the lady walked off which resulted in me asking her to come back to us 3 times to explain what exactly we needed to do. The older lady Walked off mid conversation, and was extremely unhelpful. We have visited this place as a family many times. This level of rudeness it is safe to say we will not be returning. This encounter has left us feeling very upset and disappointed. We have sent many family members and friends to visit this place, and rated it very highly.

218 Opinions in 1 websites
Visited for my sisters 40th birthday celebrations. Absolutely appalling service. We went as a group of 8 and had booked the bottomless brunch. There was another group of approx 8 seated near us and three tables of 2 downstairs. We had 3 drinks in two hours! When we went to the bar after receiving just one drink in the first 40 minutes of being there we were snapped at and told “it’s table service!” so we let them know we were ready for another round and come someone come and take the order? He barely looked up from the iPad and said “I’ll be up in a minute” Our food order wasn’t even taken until we had been there for an hour and 45 minutes. The slots were for two hours. When it arrived the food was tasty but barely warm, never mind hot and some people only got parts of their order. The chicken in the tacos was freezing cold and we ordered extra sauces that never came but we were charged for! We did ask if we could have more drinks with our food but we were told absolutely not. Even though we were a pre-booked table and they took 1 hour and 55 mins to get the food to us…. We asked during one order if we could also order a few small glasses of Prosecco to toast my sisters birthday, this was a cheeky request but as service was so painfully slow and the Prosecco was an option on our BB choices we tried but were flat out refused this. One round came with only 7 drinks and when my sister queried where the other one was we were told “it’ll only be a minute” being a landlady myself I know a vodka and Diet Coke does not take 20 mins to prepare but that’s how long it came to come out. The rest of us had finished our drinks by then! They advertise that you get bottomless chips and dips when having bottomless brunch, you don’t! We asked more than three times for them but never got any. Upon asking for a manager the lovely young waitress, who to be fair, was working really hard said she would get him. She also told us she was sorry for the slow service but she was supposed to be working downstairs and him covering upstairs. He came up and listened to us but was very surly and unapologetic. He eventually says we could have another round of drinks and they would knock off one of the brunches. He disappeared again. When we asked for the bill he hadn’t knocked one off and the extra sauces we had asked for but didn’t get were still on there. We had to wait again for the waitress to find him to make sure she could take it off the bill. Honestly, a laughable experience. Get better! Shocking “manager” slow, painfully slow server making drinks and cold food. The only saving graces were the young waitress who was lovely and I imagine the food would have been lovely had he been there to take it from the kitchen when it was fresh and hot!

9 Opinions in 1 websites
Not been here for years and amazed it was still owned by the same people. My wife and I had a fabulous meal service was great and quality as good as ever. Well done all at the Well Springs. Thank you. Pete

6 Opinions in 1 websites
Not sure what happened to Once Was Lost! We went last year (summer 2022) with friends and had really great and tasty tacos outside. The atmosphere was busy and fun, staff were attentive. However, visiting in February 2023 and it was a completely different feel. Staff did not greet us when we entered or give us any clue they knew we were there. We asked if they had a table and they disappeared to prep a table. After sitting down we were given a menu and apparently they only do pizzas now? Not sure why they’ve had a menu revamp as the tacos were fantastic and unique. Ordered drinks but the coke tasted more of the soda mixer. We ordered 2 garlic breads which came out at different times and when pizzas came they had got the toppings wrong on 2 pizzas. We made do as we were in a rush. The pizzas were tasty and straight from the oven. They did have a very charred/burned taste and also came out at different times to one another. Staff felt inexperienced. Simple customer service things were not done but they were not rude. Staff were friendly. Pricing seemed fair.

153 Opinions in 2 websites
I got a delivery from here last nice again the Beef Burritos and full of Meat and being Honest rather difficult eat without it slopping all over my face which is perfect for sitting back on a Friday Night in front of the TV. The Beef is succulent and very Tasty, I had the Dirty Fries last night was draped in Cheese and Chilli Con Carne, very nice to much for 1 Meal and have had to put some to one side

119 Opinions in 2 websites
Stopped by today and had such a good experience. Charae and Grace were really friendly and made me feel welcome straight away. The service was great, and the food (chicken and beef burrito and chicken gyozas) were top quality—fresh, tasty, and clearly made with care. Definitely recommend checking them out if you’re around!

1152 Opinions in 2 websites
Great communication prior to the reservation and the preorder of all food enabled a very efficient service, which was a welcomed bonus with four hungry children. The decor was fab, and the restaurant had a great atmosphere. The food was truly delicious.

788 Opinions in 2 websites
The food was really good, it’s only a set list as the chef is on holiday. The atmosphere is great but the service was poor. It took over 30 minutes to get our main food, and a further 20 minutes to get our second drinks. The waitresses apologised a few times.