The best restaurants serving Italian food in Westbourne and West Cliff Bournemouth South West

Fabulous meal and cracking staff, made to feel very welcome and the food was stunning. Very relaxed, one of my best evenings out of the year

We've been coming to Da Mario's for years now, always enjoyed it and been using Uber Eats to order to home for a few months now, and again, never a problem. Until our order on 27th November where my partner ordered a Vegetarian for myself and a Ciao for herself (which she always gets) - the description on both Uber and their website advises "chicken, mushroom and sweetcorn" ... nothing else. My partner is allergic to onions, and has had this pizza many times with no problem. However on this occasion after ordering and being notified our Pizza would be with us in 45minutes. We didn't receive it for just under 2 hours and when we finally did, my partners pizza was covered in onions. We called Da Mario's who advised us that we would need to speak to Uber eats who are "24/7" as the order was placed through them, even though it was Da Mario's who' messed the order up, and acknowledged that they made this mistake over the phone. We were unable to get through to Uber eats customer service for several days and they've eventually responded to a complaint raised by email to advise they won't be giving a refund. So to highlight this, we've paid nearly £30 for a couple of cold pizzas that had gone nearly soggy due to how long they took to get to us, one of which was made completely wrong by the restaurant and my partner couldn't eat and we're out of pocket.... Not happy. I'd like to think the restaurant would acknowledge this and offer some form of compensation, even it was to come in for a free pizza, but I'm never confident with places taking ownership these days of situations like this. Shame after being regular customers for nearly 5 years. 02/02/2025 - Update. Since the above happened on 27/11/24, more than 2 months ago. And nearly 2 months since I reviewed, I still haven't had a reply or even acknowledgment from Di Mario's owners/staff regarding our experience and the mistake their staff made that left us out of pocket. But it's near comical they immediately responded to another customer today to defend their cash only policy, seems they pick and choose to ignore genuine negative experiences and reviews, and only respond to ones that are easy to answer. Just in case the owners do see this, not that it'll make much of a difference to your business, but you've lost our custom which we've been giving you for years now. I hope you take ownership moving forward of your mistakes and poor customer service, otherwise you'll run the risk of losing more and more customers down the line.

This is bonkers Says visit website for menu !!!!! Advitises Brewers Fayre ?????? had a meal here some time back food is lovely staff wonderful

We didn't enjoy the ambience, and the food didn't seem like the best quality.

Wasn’t impressed with the soggy dough hardly any cheese on a Margarita pizza, not worth the money.

Perfect food and service, can’t wait to go back🍝 Just would be wary about getting cocktails, was looking forward to an espresso martini, but received a watery drink with no foam or garnish. Was thinking perhaps it came from a tap? Couldn’t drink it after a sip, perhaps will just stick to wine next time. Tirimisu to die for!!!

Lovely staff. I had probably the best pizza that I have ever eaten. Great place.

It appears a lovely restaurant when you enter the venue and staff friendly but food was terrible. Pizza like cardboard and pasta dishes had no flavour, really disappointing meal. We picked as near our hotel but would not visit again.