Delivery
Pickup
Outdoor
The best restaurants serving Italian food in Westbourne and West Cliff Bournemouth South West
8 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
2000 Opinions in 2 websites
We've been coming to Da Mario's for years now, always enjoyed it and been using Uber Eats to order to home for a few months now, and again, never a problem. Until our order on 27th November where my partner ordered a Vegetarian for myself and a Ciao for herself (which she always gets) - the description on both Uber and their website advises "chicken, mushroom and sweetcorn" ... nothing else. My partner is allergic to onions, and has had this pizza many times with no problem. However on this occasion after ordering and being notified our Pizza would be with us in 45minutes. We didn't receive it for just under 2 hours and when we finally did, my partners pizza was covered in onions. We called Da Mario's who advised us that we would need to speak to Uber eats who are "24/7" as the order was placed through them, even though it was Da Mario's who' messed the order up, and acknowledged that they made this mistake over the phone. We were unable to get through to Uber eats customer service for several days and they've eventually responded to a complaint raised by email to advise they won't be giving a refund. So to highlight this, we've paid nearly £30 for a couple of cold pizzas that had gone nearly soggy due to how long they took to get to us, one of which was made completely wrong by the restaurant and my partner couldn't eat and we're out of pocket.... Not happy. I'd like to think the restaurant would acknowledge this and offer some form of compensation, even it was to come in for a free pizza, but I'm never confident with places taking ownership these days of situations like this. Shame after being regular customers for nearly 5 years.
88 Opinions in 1 websites
This is bonkers Says visit website for menu !!!!! Advitises Brewers Fayre ?????? had a meal here some time back food is lovely staff wonderful