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The best restaurants serving Italian food in Whitley Bay North Tyneside North East
6 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
505 Opinions in 1 websites
I feel really disappointed that I’ve had to give a bad mark, as normally this place is very good. I went with the family on New Year’s Day and as always the staff were friendly and showed us to a table upstairs. We ordered x3 lots of the banana pancakes with Nutella and a round of drinks. After being asked to repeat myself several times I was suspicious I may not get what I ordered. When the wrong order came (without the bananas and the wrong drink Order) I politely challenged it I was told quite matter of factly ‘that’s what was on the chitty,, sorry about that but nothing I can do now’. She then disappeared super quick and with 2 very young children in tow wasn’t really in a position to do much about It. The service and quality is normally good in this place and mistakes obviously happen, but I get very frustrated with people not listening or rudeness and in this instance they failed on the basics and didn’t try and fix the mistake, simply laying any blame in my direction. I will go back and hopefully I can give them a good mark after (I hope) a much Improved experience.