The best restaurants serving Fast food food in Welwyn Hatfield East of England

This place is well over priced. Maggots in kebab steer well clear.

Dear Burger King Customer Service, I’m writing to share my disappointing experience at your Hatfield branch on 14th December at around 6 pm. The service I received fell far below the high standards I’ve come to associate with Burger King and what you promote as part of your customer experience. According to your website, Burger King is committed to providing customers with great food, served quickly, in a friendly and welcoming environment. Sadly, my visit did not reflect these values in any way. When I arrived, all the staff were at the back of the store, leaving no one at the front to assist customers. It was extremely difficult to get anyone’s attention. When staff did briefly come forward, they avoided engaging with customers by turning their backs or making no effort to assist. It felt like we were being actively ignored. When I finally managed to get someone’s attention to place an order, I was told to use the self-service machine instead. The till was clearly operational, but it seemed like the staff just didn’t want to serve customers in person. This came across as rude and lazy, completely contradicting the welcoming environment Burger King claims to stand for. Later, when I needed to use the toilet, I discovered I needed a code to enter. Once again, it was an uphill struggle to get staff attention. When I eventually received the code, it was mumbled by a staff member who refused to face me. I couldn’t read it clearly, and when I tried to clarify, she continued to mumble with her back to me. Another customer nearby experienced the same dismissive treatment and even commented on the staff member’s rude behaviour. The entire store had an unwelcoming and negative atmosphere, as if customers were an inconvenience. In stark contrast, the McDonald’s located across the street was busy, vibrant, and full of energy. Customers there seemed to be enjoying themselves, which made the poor service at Burger King even more glaring. Burger King’s website emphasises delivering an exceptional customer experience and making customers feel valued. My visit to the Hatfield branch did not come close to meeting these expectations. I urge you to address the service issues at this store by providing additional training and holding staff accountable for their behaviour.

Garbage never ewen recieved my order

I recently visited the Subway at 32 Stonehills in Welwyn Garden City and was fortunate to be served by Reghan. Her exceptional customer service truly enhanced my dining experience. Reghan greeted me with a warm smile and took the time to ensure my sandwich was prepared exactly to my liking. Her attention to detail and friendly demeanor made me feel valued as a customer. The restaurant was clean and well-maintained, and the food was fresh and delicious. I highly recommend this Subway location and commend Reghan for her outstanding service.

Sadly I've had to downgrade this review from 5 stars to this. We've used this place for the 17 years that we've lived in WGC, and unfortunately, over the last year, we've seen a huge downturn in our experiences. The quality of chicken tends to be very hit and miss - I can't say whether that's the meat itself or the way it's been cooked, but you can receive anything from near-raw in the middle to crispy. And their ability to follow instructions left via their website has significantly declined. If you choose not to select a sauce, then add in the Special Instructions section that you don't want sauce, you really shouldn't get sauce. But in my last 5 deliveries, 3 kebabs have had chilli sauce on them, and a pizza where I expressly said no sauce was slavered in it. Worst of all, the reaction from the restaurant when you speak to them about it is, at best, ambivalent. We'll be using one of the many other outlets in future, which is a shame after so many years.

We popped in for a bargain bucket while we were out looking at the Christmas lights. It was expensive, but they all are these days. The main thing was that the food was good, the place was clean and the staff knew what they were about. That is surprisingly rare in KFCs these days. The disabled toilets left a bit to be desired but you can't have everything - it seems. I still like those chairs with the neck tie bracket on the back.

Embarrassment to call a professional work place.