Mcdonald's Restaurants in Welwyn Hatfield

Paper knife and fork are rubbish

I am absolutely certain that the employees here chuck random items into bags and send them on their way, they definitely don’t look at what was actually ordered 😂

Probably the last time I will go here because everytime I go I have wait an inordinate amount of time for my order, even when preordered on the app. 20 mi minute wait for a cheese burger and fries. If I could have cancelled my order through the app I would have. Staff seem nice enough but since McDonalds started doing online delivery orders they seem overwhelmed. Priority seems to be given to Deliveroo etc while walkins have to wait a long time for even the smallest of orders. The place is crowded by disgruntled customers, frustrated families and delivery drivers rushing in and out with big insulated boxes who care very little about who they bang into on the way out (well I guess your average McDonald's burger does have a half life of 2 minutes before it becomes a McRancid). Lock down is over, and McDonalds does not need delivery services anymore. If they think they do then they need to rethink their processes because their fast food is not fast anymore.

Food took forever and there was hardly anyone in the shop. Staff stood around chatting and didn’t do anything. So much for “fast food”

Maybe try answering your phone, it could actually be a customer. Ridiculous service

Slow service. No icecream or milkshakes

Worst ever mcd and even worse staff. And the staff in the picture sucks

Waiting far to long for our order, nearly walked out and went somewhere else

It's a McDonald's what do you expect. Unfortunately this McDonald's restaurant is not the best, aware of better McDonald's especially the one inside Asda Hatfield

Awful place. Ginger mong duty manager with attitude and dirty neckbeard. Loud annoying music. Filthy. Food not even hot. Other than a Latte forget it.

Ordered a delivery, said 5 minutes away then 6 minutes away. When the food got here, wasn't very warm. One quarter pounder I ordered was for no cheese or pickles but wanted everything else, it came with the smallest drip of tomato sauce no mustard and just a couple of onions, the other burger I ordered wasn't even there. All uber can do is refund for the missing burger. My poor grandson missed out on half his dinner. Won't be using them again.

Waited 20 minutes for my order. There were maybe 6 people in the kitchen area and 1 serving. Not good at all

I’ve ordered on Deliveroo - food cold and no dips. I’ve ordered through the McDonald’s app - they literally didn’t even give me my burger, the food was of course cold, and the guy gave me my drink sideways so it spilled on my floor Absolutely awful. Don’t bother

Lovely staff, quick service, good food. They were polite to all customers and helped with ordering on the app. Really pleased with our visit.

I have just ordered on Uber eats and I am upset and angry. I ordered 2 cheesy bacon flatbreads a porridge with golden syrup and a mighty McMuffin. The porridge came with no spoon which i obviously need to eat the porridge (not at home) and it also came with no syrup which may I add I payed extra for and looked like it would poison me. The mighty McMuffin cane with the wrong sauce and egg which I purposely took out when ordering as I cannot stand eggs. I phoned 2 times none of which the call was answered and I feel that £17 for all of that and for half of it to be missing is outrageous. Is the place ran by non verbal idiots who don’t have a clue what they are doing. Please sort this out I am utterly disgusted and disappointed that I’ve just wasted so much money by far the worst McDonald’s I’ve ever been to. Sort this out.

This McDonald's is DREADFUL. Ordered a few times recently via Deliveroo and it was rubbish. Soggy weird tasting fries, Big Mac tasted off, missing dips every time (how hard is it to just stick the dips in the bag?) Don't waste your time ordering

Missing food, calling to complain and no one is answering. Refund needed.

Constantly wrong or missing items when doing delivery . Never ever provide sauces even when paying for them . Fries arrived today dark brown , clearly over cooked .

On the 19/7/2024,my daughter went in there with her friends after school.They ordered for their food and made payment individually.All her friends were served but my daughter was not,(apparently because she was a black girl and all her friends were white)The staff told her that her order had been taken already,meanwhile she didn’t receive it,neither did any of her friends had double of their order.All attempts to explain to the staff proved futile,rather told her to leave,my daughter was soo embarrassed and left with her friends.This was soo embarrassing and awkward of the staff in Welwyn Garden City.

Quarter pounder with cheese had no cheese, no lettuce salad just a naked patty with one gherkin and no cheese what is this. Ordeerd at the machine. Check your boxes people before you leave. Can't believe this. Definitely not loving this one. Will make my own burger next time

If you want to be lazy but feed your family then this is most definitely not the place for you! I’ve ordered from this place over ten times and they’ve got it wrong every single time! It’s not hard to count out 4 burgers and put them in a bag! I get that they’re all children that work there and most of them illegal immigrants but ffs come on! It’s actually embarrassing just how wrong they can get it! Avoid this place like a bad smell! The incompetence is actually laughable!

We ordered delivery. This was delivered through Uber. There was a missing item. This is not the first time we have had items missing when receiving delivery. To get this sorted McDonalds insist that you deal with Uber. Uber didn’t prepare or pack the order so do t know how this is their fault. We were offered a refund but of a flat rate of just over £2 when the item missing costs over £4! Shoddy service won’t be getting a McDonald’s from here again. Don’t understand how they can get it so wrong so often.

Unfortunately this restaurant isn't good to order a delivery from. Nearly evey time an order is delivered from here it's missing an item (or items), or an item (or items) are wrong e.g. medium fries instead of large fries. Not sure why it's so hard to check what goes into the bags against the order before it is "sealed". I would recommend that if you are looking to order something to be delivered that you steer clear of this restaurant, and pick another restaurant in the vicinity. If you visit the restaurant to order a meal, it's also advisable to not order to table, as frequently the staff do not bother delivering it to the table despite requesting the option.

This restaurant constantly gets the orders wrong when they are delivered. Ordering from here is mainly a miss. Probably best to get your order at another restaurant.

I like this branch best for breakfast as it is calm in the mornings.

Terrible service always something wrong or missing.

I ordered tonight 21/06/24 Do not order delivery from here especially through Uber as it arrives late and Cold/Soggy sometimes missing special item requests but not tonight.. and on one occasion drink spilled was spilled all over my order but don’t worry if u complain you’ll only get a partial refund be stuck with rank food and then have to cook for your family (defeating the idea of a takeaway) what a joke. Never again… disgusting food, disgusting customer service

Foods what you think when ordering from a fast food restaurant but it’s fast and hot when you get it 5/5 starts

Ordering from Uber eats the order has NEVER been correct, the sauces are never ever there ans honestly it’s pointless. Update … good to see you’ve not mastered the art of READING how can you miss a Big Mac out of a Big Mac meal

Food order was rapid and hot on receipt. The staff were very friendly. The manager was very patiently supporting a gentleman who was struggling with the app, with how to order and use his point. It was very lovely to see. Highly recommend

It's a McDonald's so... I will say compared to other McDonald's it is a bit subpar but if you like McDonald's food it does the job. 👍🏻👎🏻 I don't eat McDonald's anymore but you do you

More of a complaint of the online customer service. Not satisfied with the compensation. I ordered from this restaurant a double quarter pounder deluxe burger medium meal, the burger didn't arrive and I got the wrong drink. The drink I'm not that bothered about, but the burger was missing. Getting a full refund for the burger makes sense. The meal is £8.39, burger is £6.98, so why in god's name am I only getting £4.68 back? Unless I'm missing something, I'm losing out on something that wasn't my fault? Just not satisfied with this whatsoever, I know it's a McDonald's but come on.

The mcd is very good place to service But waiting is very long at times more than usual

Awful mcdonalds branch. They can never get an order right. I don't think my mcdeliveries have ever arrived not missing an item. On top of that, the fries always arrive half empty, the drinks all over the place, and the food cold... the staff are not well trained and the manager clearly is not good enough.

Useless, always get the order wrong.

went to McDonald’s this morning and received extremely poor service on the floor today by Naveen, very rude and uninterested, should hire some better staff if you want customers to return

Atmosphere was terrible and service is awful and very poor.

So rude to Uber delivery drivers. Laughing at us, and just threatening to cancel the orders. This is what happens when managers are given a tiny bit of power. So rude to their partners and customers.

Was take them 25min to make our order was small order, and at the end food was cold

At peak times you can wait along time to get your food and coffee which can be on the cold side still hasn't improved much a bit better now with the self service machine

I ordered 5 desserts, and only 4 turned up, so I was not very happy as 1 person missed out on dessert. Thanks to the team for not reading the receipt and following simple instructions

Welwyn garden city used to be a tidy town Until mcdonald's moved mcdonald's waist In the town centre They should be forced to come and clean it up.Because it is there rubbish This makes me very angry

Friendly staff, OK restaurant, garbage food, but with vegan options

EDIT: Ok it's actually pretty good, food is hot and prepared properly at a fast pace. I ordered a plain quarter pounder and received proof the education system has failed society.

Tried calling the store as i had an issue with my order that I placed and no one would answer! I tried 5 times and it would just rin and eventually cut off,from my experience of working in mcdonalds myself the white shirt managers at some point need to go into the office to get the phone!

Good in town McDonald's good for a quick bite or treat with the little ones

I love a Macdonalds breakfast. I used to avoid this store as was really slow service but its changed alot recently. Quick service and fresh food. Bring back the bagels 🙏

Great MCd's. Everything as you'd expect.

Every time I order from here chips are half full as well as drinks. what’s the point of having a milkshake machine if it’s never turn on? I pay for sauces they don’t arrive, I order large drinks to be sent mediums. Food always needs reheating and then you complain and don’t even get a refund for missing items! I ordered 2 fish finger happy meals before to be sent veggie dippers and sent proof of mistake and still no refund! Delivery Apps have started to refuse to refund me from here because every time I order there’s a mistake or missing items this is by far the worst McDonald’s going and clearly needs new management and eyes constantly on workers as they can’t follow written orders. It’s not that hard. 29/6 stupidly ordered from here instead of the Hatfield branch and half a drink spilt everywhere, no sauces which I ordered extra and ordered a double quarter pounder meal and got sent a single in a double box. This place is a joke as if management. I couldn’t imagine having these people work for me, running the restaurant into the ground. Since I can’t add a new review- ordered 29/12 Galaxy chocolate pie arrived with a burnt hole in and no filling- because this place messes up so much and constantly reporting missing food from this McDonald’s the order also isn’t available for a refund. Thanks a bunch.

Don't use the mc delivery app the staff always leave items missing from your order, it is not the driver the bags are sealed, it has happened several times now probably so they can eat it themselves, then you have the agro of having to get a refund through uber eats who don't refund the full value of the missing item, and of course someone has to go without their dinner, complete and utter rip off just under £40 and missing burgers despite saying its been checked and sealed by mcdonald's staff, it's a bit weird how they always leave items out when they mess up orders but NEVER accidentally give you an extra item, the only explanation for this is the staff on the rob

I don’t know why I had food from this place, not good

Very busy. Lack of inside seats. Food - typical mcdonalds

After visiting other restaurants I took a chance on ordering from the McDonalds app with this restaurant. On receiving the order which was delivered via a Uber Partner, the food was stone cold, there was a hair in the fish burger, the drink was spilt all inside the bag and there were several items which were missing and did not make it to me. On reaching out to Uber I was told that because it was delivered via McDonalds I need to reach out to the restaurant. When I contacted the restaurant they were extremely rude, felt like I was an inconveniences and suggested I speak to my bank to get a refund. The experience was very frustrating and in the end I ended up disposing of the meal which I had paid for, and am seriously considering never purchasing a McDonalds item again. Piece of advice, do not visit this restaurant and please do not purchase from here. You will be disappointed and the service will just frustrate you as it did to me.

Wait time was good and the food is McDonald's standards

Absolute joke of a restaurant! These people are not qualified to make a burger or cook fries! How hard can it be!?!?! 🤣 I don't even like McDonald's, but I suffer to please my partner. I dont know why she thinks its going to be any better than the last time. Every single time we receive it, it's stone cold and thrown together like they've closed their eyes! We now have the oven preheated for the fries. I'm not having it anymore. They are never getting any of my hard earned money ever again. Richard and Maurice McDonald would be turning in their graves. The burger was at a temperature of 35.2° and the chips were 41.8°. Which I'm sure could give you food poisoning...if it was real beef. We throw them in the microwave just to make sure we are not ill. I know it's fast food but come on, where's the standards!?!? Prices have gone up and quality has gone down! Deliveroo are happy for us to pay and eat this as they don't seem to thinks its a problem. Goes to show what they think of their customers money, health and experience! Have a look at these photos for a good laugh!

Comida Americana burguer barato con patatas simple

Staff very rude laughing at customers, no interest in offering help or support to customers

Shambolic, you order fast food to get your order and leave. But no. The best thing to do is check your order before you leave as apparently following a list and placing it in a bag is just to difficult. And wh e you call to to state this, picking up the phone is too difficult as it just rings out.

Customer service is always good here and is always busy. The car park is clean and well maintained. Sometimes is hard to find parking.

Overall ...The management under the new manager is extra ordinary ... each and every employee is soo good in every manner ...and the services that provides is soo good ..and the food is prepared in a hygienic environment with proper precautions. If everyone expects a VVIP treatment ..that not possibe .. because its busy restaurant..and at my view .. there doing at the maximum level they can do ....

The food didn’t arrive and when it did good was cold nothing we ordered was in the bag one bag was just empty.

This McDonald's is by far the worst around this part of Hertfordshire. You're lucky if your order takes less than 20 minutes as in store customers seem to be less of a priority than the all the delivery app orders. And when you check with the manager who hands you your order that it is all correct only to find when you get home that there are missing items good luck! No one at the store answers the phone so you end up having to deal with a godawful chat bot on the website. You have to go through a shed load of questions repeating themselves for every item missing from the order. And even though you order through their App you have to provide a receipt despite there not a physical receipt or a digital one you can attach. Almost 24 hours on and no sign of a reply apart from automated bot. What the hell has happened to McDonald's these days?

The last two times I had decided to have lunch here, the situation here was equally bad. On the first day, there was a large amount of staff behind the tills, which is supposed to mean fast service, however this wasn't the case. You wait a lot to get served, there is no space to eat in, especially if you come in with a number of people, because the floor above is always closed with the reason being that they have said that there aren't enough customers, which is clearly not the case. The host boy clearly had no experience for his position, and only served food to customers (he didn't clean after customers). When asked "can you seat our family somewhere as the top floor is closed", he answered by asking us to wait until somebody else left their table. On the next day, the same boy served our order, but without fries even though we ordered them. I asked him if he could bring them to us and showed him the receipt, but he looked lost or confused. So I had to explain the same thing 2 more times that we had 1 order of missing fries. I also gave him our receipt to go tell his manager, and after 15 minutes after I had finished my lunch, I finally received our fries (perhaps unsalted as revenge 😂). Another negative was that all customers which needed the toilet, needed to queue up for the only (disabled) toilet on the ground floor (since upstairs is closed as previously mentioned). I find it hard to believe that there is a McDonald's with so much staff, with no drive through, and yet the service being such a low standard.

Quick self service, had an Oreo McFlurry. The ice cream was actually better than some I've had before at McDonald's. It was more solid and didn't melt as fast but also didn't taste just like ice.

It was a daunting experience. My daughters ordered their meals using the self serve. They had their numbers. Another child got up and claimed the younger daughter’s meal due to the wrong number. As she got up and tried to explain involving her older sister, the manager in charge was very rude even as the junior members of staff explained what happened. He was rude to the customers as well as the staff on duty. Who does that? It’s Saturday the 29th July 18:35. Never again!

Useless staff useless managers can’t even get a simple order correct. Then all stand around looking gormless when you raise a complaint

Manager served us ahead of loads of food delivery people.

We ordered McDonald's in Welwyn Garden City around 21:00 and our order did not come till 22:30 and when it arrived it was all cold and disgusting to eat, if I could I would put -1 on the review absolutely not acceptable we live in welwyn aswell and it took them 1 hour 30 mins to deliver. Shambolic

hot summers day, came in for a meal, minding our business, manager came to me and my other female friend and told us to cover up as we were in small tops. whilst two other men were topless in the store and were not told to ‘cover up’. it made us feel very uncomfortable however we were apologized to, though the manager got another employee to apologize for him on his behalf. We felt uncomfortable after this interaction and think this should be changed

I do love a McDonald’s.. but especially love WGC McDonalds.. very cheerful happy staff. Especially Saphia who has literally always got a smile on her face. Lovin it ☺️

Overall it was good but food would have benefited from being hotter but this is true for every McDonald's I have ever been to the food was warm at least.

Waited 20 mins for a happy meal for it to he cold , nevwr had anything hot from the place , manager just swans about listening to clasical music .... absolute joke , avoid at all costs

The wait is horrible. It's ridiculous to wait 10 minutes and more for fast food breakfast!

The food was ok but the inside of McDonalds was filthy. the tables needed a good scrub and there was chewing gum stuck under the stools and tables. The walls were grubby and dirty floor needed to be mopped down, personally I wouldn't go back, it wasn't very nice.

Terrible restaurant no one answers the phone was chasing my order through just eat food was stone cold disgusting service considering how much money mc donalds make

This branch is unbelievable, not for the first time, half food missing, other half stone cold. Gave me a full sugar coke when I ordered a zero (I'm diabetic) Obviously a lack of attention to detail, customer care is evidently lacking in their work ethic. FYI anyone who reads this from Macdonalds, it's supposed to be convenience food not an inconvenience.

Cheeseburger barely even warm, filet o fish overcooked and bun was toasted not steamed. Not great but it's the same whenever I go here. I avoid this McDonald's in favour of the one at The Galleria in Hatfield. No comparison.

We wouldn’t usually give this Mcds a rating this high as they never have milkshakes and some staff aren’t the friendliest but these 5 stars go solely to Josh. (In shirt) He was so helpful and patient with me and my partner after I ordered on the app for pickup and sent my partner to collect due to myself being at home with Covid. I didn’t realise that it needed to be my phone in the building in order to send the order to the restaurant. As I had a coupon and various rewards to use on the App this was very annoying. When my partner called to inform me of this I heard Josh in the background saying he may be able to help me do it manually over the phone. So my partner passed him the phone and he went through it with me perfectly so we could use our discounts. After all that, my partner realised he didn’t have his wallet with him as he expected the pickup to already be paid online by me and so Josh stood there waiting while I got my partner to add his details to Apple Pay so he could pay in restaurant. 🙄 This was unexpected and outstanding service from Josh and I just want to thank him for his kindness and patience which saved an already stressful day from getting worse. That’s true customer service!

Normal mcdonald's, Went for big mac meal burger was a bit dry today.

Shambles when busy or even slightly busy.

What lovely service -, very polite and helpful . Huge shout to Timothy - Please and thank costs nothing and employee was amazing ..

Who oversees the food at this place, cold food raw chips. This place should be shut down until the staff are adequately trained.

Have left stuff out of our orders several times now and they have refused to make it right every time. Gave them a few chances as kids like it. Won’t be using again though

20 minute plus wait for 3 simple menu items. Yes lots of orders for ‘just eats etc’ but with one staff member doing those and the other doing the other orders you would think it would work - no. We all have to start somewhere when learning a new job but one one staff member looked lost and unsure. Never going in again, 20 plus minute wait for fast food is a joke!

Ordered some food, the Lady manager served me, no greetings, no thank you. Added Ice to my drinks without even asking, the fries were terribly cold and soggy. Didn’t even ask if I wanted catchup and mayonnaise. She made me feel as if she was doing me a great favour by serving me food.

35 min wait for food. They over commit to home delivery and neglect the people in the restaurant. Food order was wrong when it arrived. Staff couldn't care less, manager shrugged it off. Restaurant dirty too. Avoid this place, I will never use it again (and I'm a fan of McDonald's).

This place was terrible me and my boyfriend came here to grab a bite to eat before getting on the train when we walked in and the self service machine was swinging and not locked properly we was 1 out of 3 maybe 4 customers waiting and it's took 20 minutes for us to get 1 crispy chicken wrap and 2 cheese burgers. As we were waiting the team were standing out looking miserable doing nothing and 3 managers were going nothing apart 1 of them who was walking around shouting at the people making the food. My food the other hand was terrible in its self my wrap fell apart as I got it out to eat it it was not wrapped properly at all and when I asked for a dip I was looked at and asked "what". So over all the services is disgusting and the food was bad never going back again.

I took my grandpa to this place, he was so happy😁 also looked at me in a weird way and lick his lips. recommend to take your grandpa here!

missed half my order wouldn’t send it

Restaurant dirty. Two areas closed off. The only open area had engineers working in it. Hardly any seats - it was midday. Staff rude. Fries cold and soggy. Filet -o - fish tasted off. Really poor. Will never use McDonald’s again. Boo!

Waited 45 mims for a double sausage n egg mc muffin meal. Delivery takes priority always which has made it pointless eating in or collecting

Always a slow process to get food here no matter what time of the day you go, have complained.

We have ordered there from the Just Eat app, 3 times over the last 2 months. Each time an item or two missing. Even when the receipt on the side of the bag is correct. How can you get this basic stuff wrong?! Awful

Deliveroo has destroyed the fast food industry.takes at least 10 minutes to get food if deliveroo or any other services online have ordered,they take priority

This is probably one of the busiest MacD , that is why it is really fresh! Keep up the hard work, you need to improve your cleanliness though

The breakfast menu is small with simple orders… shouldn’t be a 30 minute wait. Kfc subway and greggs are all nearby, I’d suggest to anyone hungry to go anywhere but McDonald’s in wgc

i dont care enough to complain formally but the last few times ive eaten here, they've gotten details of my orders wrong. such as leaving out items i wanted as well as leaving in items ive removed. if i had an allergy or intolerance, thatd be a major issue yet luckily its just a preference thing. edit 1: they've since taken 30 minutes to make my order due to a shortage of chicken selects, again left something in that i requested to be out, and did nothing in regards of a refund or apology. edit 2: see attached pic... also paid 30p for lettuce which as u can see, is not there..

Worst McDonald's I've ever been to slow and missing items

This has to be the worst McDonalds out there. Always massive queues and long waits. They do the milkshakes and leave them on the side to melt whilst they take ages on the food. When ordering they never get the order right. It takes forever for them to prepare, the milkshakes are always “sold out” so you can’t order them and then the order comes with half the food missing. Please get some decent staff and management in to sort it out!

Worst!! Worst !! Worst McDonald’s in the area.order took 30 mins to prepare and again found out some items were missing. And went home and saw gave the cheese burger without the cutlets. Rude attitude from staff and very very unprofessional manager. And unhygienic store and staff touching food with bare hands.made whole meal rubbish and waste of money and time. Should operation management look at this matter and resolve this. Because they wasting peoples money.