Burger King in Welwyn Hatfield

It was late and stone cold would never use again

the Royales were really dry. Seems like they'd been left under the hot lamp for a while! disappointed!

Our order has not been delivered apparently the driver can’t enter the code give to him he is at the right door I’ve shown him the confirmation order email , no food delivered I want my money back including the tip etc £28.60

over 2 hours for delivery. Food was barely warm

THE DAY YOUR JUST EAT DRIVERS START TO USE BAGS TO KEEP THE FOOD WARM WILL BE THE DAY YOU GET BETTER RATINGS. IT HAPPENS ALL THE TIME WHY WOULD ANY CUSTOMER BE HAPPY WITH FOOD THAT IS HARDLY WARM? SO, THE FOOD WAS POOR AGAIN FROM BURGER KING AND LATE

Few months back my experience was not that great. But today the Asst manager Veronica served very well & very politely. Speed of service is very much appreciable. I'm pretty much sure with her presence there is going to be happy customers.

Asst manager veronika served very well & politely speed is service is increased

The food & speed of service is very good asst manager Veronica received very well. A happy customer :-)

Chips were not cooked really hard and pale, very disappointing…chicken bites and hamburger were cold

The bacon was tasteless and too thin and the tomatoes were old tomatoes not very fresh

I got given the completely wrong burger! I ordered a chicken steakhouse and recieved a chimchuri beef burger that looks absolutely revolting! I'm pregnant and all I wanted was my chicken burger I could cry

Thank you to Macbeth for very good customer service and food, this is a good Burger King!

missing one portion of fries, not too impressed!

Very quality food and good customer service

ridiculous. ridiculous ridiculous. 2 hours for this delivery and just eat won't event take responsibility. what a shamefully company. everything cold and horrible.

Driver wasn’t the most pleasant, drink was half empty and the food was cold

Better than McDonald’s innit. Shoutout to the BK massive

Went today with family two of the burgers where raw and cold taken them back to till and they refused to redo the kiddies meal burger 🍔 terrible service

food was perfect very delicious arrived hot and was delivered politely

my Drinks were forgotten on the order and there isn't a way to just get a refund for them.. I can't refund a full meal just because I didn't get the drinks I paid extra for. this shouldn't be the case as I'm out money now through your terrible system..

When the weather gets cooler, the food gets delivered barely warm, if only the delivery guys used bags that keep the food warm as it should be. The whoppers were a bit too greasy, but the temperature of your food needs to improve.

One of the best burger king i ve ever visited…i took some time to make my order but the staffs were very polite and helpful ✌️✌️

Hasn’t been good for A while now,

drink spilt all over bag and food missing

Was looking to eat lunch with my kids, and I was like, let's give a chance to BK this time, went inside to order, stopped by the counter cause I wanted to pay by cash, and the lady behind the counter with all the possible attitude she can give pointed her fingers at the screens and said that I can't wait there, as I can order on the self service as well, she just give me attitude without even me or my kids speaking at all, obviously left and walked at McDonald's and no wonder McDonald's was full while BK was empty, rude as hell, one thing is sure, never stepping foot on that place again, rude stuff, not trained at all, shame I can't give less than one star

Well performance by managers and team I’ll likes it though

Super experience with BK hatfield

Waited nearly nearly 20 minutes to get a basic meal with no changes to the standard burger. Eventually gave up and requested a refund. Have to give the food 1 as I never received it. Poor service... Don't come here if you are looking for fast food.

The majority of the order wasn't delivered, courier took all the food and left only the drinks

food said delivered but did not turn up

food was delivered fast & hot thank you

Best fast food in local super service

food cold and order items missing

Order wrong the, burger was cold and bun burnt. 'Chicken' disgusting. Only ok item was fries. Service in drive thru: slow and had to repeat order multiple times. Free parking at Galleria car park as went after 6pm.

Best service from the staff and the food was hot and freshly served. Would recommend 👌

Very anice And Cooperative staff and managers. Appreciate the service.

The. Food came warm cooked well including hallmi fry’s

The order was never delivered to me.

Worst experience i’ve had. No updates, the food was not delivered despite the driver marking it as delivered. I have no idea where it was given but I spent money on this AND used £2 credit. I want a full refund and compensation, this is unacceptable.

My order never came and showed delivered on the app. Can’t even reach anyone to track .

Parts of order missing, again. Gave benefit of doubt but let down again.

Would have been nice to have ketchup

missing 2 kids burgers from family meal

Everything was perfect, they have juice service, you pay for a glass and you can refill it for free, the location is visited by many young people, who didn't pay anything, they serve themselves without any of the service staff stopping them, it's not fair, but I personally did not like this.

Nice quiet and clean Burger King Hatfield

Slow delivery meant food arrived cold

Order didn't arrive two hours after placing it. Said delivered and it wasn't. Called the store multiple times and no answer. No communication.

the order was never delivered. I sat in my home for about 20 minutes or so after the app had said the food was delivered, I don't know if they got the wrong house or something else, but it just didn't arrive at all

Usual slow but friendly service, restaurant was clean & tidy, & value for money using the Burger King app & rewards system is great.

Had a great experience and love the staff and their service.

the customer service is a disgrace order was missing somethings and so rang burger King and was told to get a refund as they won't deliver the missing item

Lovely customer service. Everyone was very nice.

Freezing cold. Burger was squashed. Only 4 haloumi fries, not 5. Horrible meal. Waste of money and that was my one 'Treat' a week I allow myself. So disappointed 😞

Food was stone cold upon opening the bag

Burgers always hot. I'm a university student and I come here alot. As you know money is tight to mention. I get good healthy whoppers here all the time!

Plesent atmosphere and very good and polite staff

Very helpful. Great customer service.

The food was delivered a little later than previously expected

I had to go to the shop and pick my own food up a hour after I sent order so rubbish

It is a nice place to get the food from and the manager kingsley was helpful to solve when we had issue with the drinks machine.

Friendly staff. The fries in Burger King is the best among this price range. My son like to have Steakhouse Crispy Chicken and King Loaded Fries.

Nice service and delicious food

food is great but my order was missing a burger from the duos meal so I have requested refund from just eat.

Food was all cold, and had kids chicken nuggets missing. Complained abt missing item and they all food was cold. Not happy

Don’t order from here ,the food was never delivered , the restaurant is a complete waste as you can’t even call to ask because they won’t pick your phone . DONT ORDER FROM HERE !!!!!!!

The drive thru person was nice and patient

Very good place to spend time with friends nd family . Staff are very friendly, Mahi is very helpful and supportive 😁😁

it was pretty bad, the food was cold, 30 minutes late and tasted chewy and awful

Ordered through deliveroo, managed to mess whole order up. Vegan bean burger not there, sent chicken nuggets instead of vegan. What happened to all that supposed Allergy training that's law! absolutely joke of a burger king will not use nor recommend to anyone. If I could give zero stars I would. Absolutely disgusting service. Staff obviously need re training on how to make a order and deliver. Poor ! Poor! Poor!!!!

On my order says 1 large fries and 1 small fries, it would be a good idea if you put them separately so we can know that it's the correct order and nothing is missing. Other than that everything is good. Thank you.

Great staff great store, quick service and great good 5*****

A customer come back service given. Awesome

Remarkably friendly staff. Girl name mahi helped me with my customised order.

The driver was "at the restaurant" for around thirty minutes. The Burger King branch did not pick up the phone when I called to ask for an update. And by the time the food was delivered, it was stone cold. Very unimpressed indeed.

The food was half an hour late to be delivered, the branch did not pick up the phone when I called to ask for an update, and by the time we got it, it was stone cold. Very unimpressed.

The delivery didn`t came , it didn`t even called me... !! Why do i have my phone nr on ????

The food is often cold from BK but at least the chilli cheese bites are usually good. This time the food was cold and they didn’t even give me my chilli cheese bites. I called 3 times and no answer. Bring me my food or refund it please.

Excellent service and outstanding performance by managers

Outstanding performance by staff and hot food

Delivery came late and we were missing an order item. The food was cold upon arrival.

food was missing . why cant people do a simple job as take the order put the orders in a bag . how stupid are the people that work there ? i would like this review to go live as they are thick people and theres people that work here thick thick thick

Really cold food! And called me when I really said please no contact delivery? very greedy delivery drivers and food chains? so I pay 11 pounds for the food and delivery more than 4 pounds? So you think that you deserve a tip? Food is cold, I already pay all the charges including the tip? And the food is not edible? And you call when you are outside because you want more money? Shame on you!

This was the first time I went Burger King in ages, service was fast and the food was amazing!!

it was hard to locate the Burger King Drive Thru since i mistakenly join McDonald's Drive Thru queue and it took me 12mins. The drive Thru service was fast and the lady was polite. i will return with my family this weekend.

Amazing staff and excellent service. Will definitely be visiting again

Was excellent food service and management In the restaurent Hot food Reasonable prices Happy for I pay Thanks burger king

Outstanding service by the people

Outstanding service by manager and staff And hot food Fast service

Went in thinking it's got be nice as haven't had one for a long time what a disappointment the chips was only warm and the burger was cold wish I hadn't wasted my money the burgers have got smaller and the price has gone up no milkshakes again why has the machine always broke sorry waste of money

The food is good tasty but it doesn’t look neat and hygienic place compared with other burger king like welwyn and Stevenage

Food was amazing and hot. Cashier very friendly and very helpful. I will come back soon

Order was missing various items, why does this happen?

Friendly service and food was delicious :)

Enjoyed our visit. The team were welcoming, professional and efficient. Food was served hot and fresh. Facilities were clean and tidy.

Only thing wrong with I ordered a classic coke but received a Diet Coke which I’m allergic to.

No drinks that I ordered was delivered .

my order did not come but it says it’s been delivered

Everything was top notch I don't even know how to show how happy I was with their services

The food temperature from Burger King always makes me hesitant on whether i should get a takeaway from them, as it has been "hit and miss" on previous orders. This delivery was good, the temperature was fine, please ask your delivery drivers in Hatfield to always use a warm bag to carry the food in, but it would be better if the cold drinks were supplied away from the warm food.

Very cheerful friendly delivery rider.