Charcoal Grill in Welwyn Hatfield

Garbage never ewen recieved my order

The food was cold and it took 1hour 20 the chill sauce was in the bag open up the bags were wet not happy what a wasted of money not ordering from there anging

If you're in Brookmans Park and craving a delicious meal, **Charcoal Grill** is the perfect spot. The food here is consistently excellent, with juicy, flavorful kebabs and a wide range of options to satisfy any appetite. Whether it's the tender lamb or the perfectly seasoned chicken, the quality never disappoints. What really sets Charcoal Grill apart is the friendly and attentive staff. Everyone on the team goes above and beyond to ensure a great dining experience, whether you're eating in or ordering for delivery. Their dedication to customer service is truly commendable, always ensuring the food is delivered promptly and fresh. It's the perfect combination of fantastic food and warm, welcoming service. Highly recommended!

**Terrible service, rude owner, and no refund!** I had a horrible experience with Charcoal Grill. They messed up my order, and when I called to get it sorted (as anyone would), Mo, the owner, seemed annoyed but eventually said they'd deliver the correct one. However, the driver called back saying the correct order wasn't coming after all. I could hear Mo shouting in the background, so I asked to speak to him directly. Mo was incredibly rude and wouldn't listen to anything I was trying to explain, just kept repeating himself angrily. He then told me to "go away" and hung up on me! Unbelievable. On top of all that, they refused to issue a refund for the messed-up order. Completely unacceptable and unprofessional. It is such a shame as I have used them so many times.

Lovely food as always. Very friendly staff. Great options on the menu. Keep up the good work guys.

Was a regular customer for a while, this is the second time I’ve had a hair in the food, first time no problem sent us another straight away. This time they’ve sent out another basically burnt,we called them and said this is normal. Won’t be coming back unfortunately.

Not a traditional Halep kebab at all

Great tasty burgers, fries and wedges. One problem was that the burger meal deal only lets you choose the drink, so the burgers had no sauce or salad. I still recommend and would order again, but meal deals should let you choose toppings.

Food was on its way over 25 minutes. It arrived late past the expected timeslot. Everything was cold. Lettuce was brown one kebab was missing cucumber which was selected. The other kebab was missing mayonnaise but had red cabbage which I did not want, over 90 minutes later. I still haven’t got any food and this cost me £30.

Good food, on time & driver listened to notes

The food was delicious but marked down as had an order wrong. Wanted salad with a meal but was given fries which weren't eaten. It was a shame

We paid for a can of coke in our order but we didn’t receive it!

Good disappointing. Undercooked rice and stale prawn crackers. Such a shame as have always been so pleased with food from here.

Food was ok, just your standard doner as usual, had regrets afterwards. I won't be ordering from there again.

BIG difference from last order. Food arrived quicker than estimated time and was hot. Food was good and tasty. Glad gave another try.

Very cheap and good quality grill peri peri chiken

Food was 10/10 as always from here! & delivery driver was amazing actually listened to our notes and was bang on time as we pre ordered

Food was perfect. Staff were lovely. Amazing chef. Will be coming back.

Very disappointed. The meat (both doner and kofte) was very dry. The pita tasted like bought in a supermarket, unpacked a long time ago, not fresh. One of the three pots of sauce (I paid for) was missing. Nice thing - fast and nice delivery

Tasty fast delivery, with some nice extras. Recommended.

It would’ve been perfect if the sauce was more like Bolognese Italian sauce and it had too much salt in it the sauce was very dark.

another great meal from charcoal grill. without doubt the best taste, delicious food from here. have tried all the other takeaways near us but have to say this is the one to get food from and I have ordered a few takeaways in my time. you get the flavour of chargrilled which is not often tasted. my go to kebab outlet. 5 star ⭐

Lovely delivery drivers! but Gave me the wrong order, I asked for the wrap and not the pitta- no garlic sauce

Considering only 5 mins away, surprised the food had got so cold by the time it was delivered. Shame. Food was fine.

Order was late, food arrived and I had missed my drinks, and chips called restaurant to ask about it. Then they hung up on me, called back and eventually they said the driver would send it out! My pizza was stone cold I had to use the microwave to warm it up, won’t order from here again.

Order a chicken doner wrap and specifically said do not want chilli sauce as I have a heart condition and if I eat anything spicy I tend to have attacks, sadly this was the case on Sunday evening, plus they got my partners order wrong and the kids burger and chips were cold. We requested a refund however the very rude man on the phone wanted the food back (why would you want the food back) can’t exactly resell the food. The delivery lady then got on the phone explained we will get a refund Wednesday and guess what phoned again today and all we got was abuse over the phone

Ordered about 4 or 5 times from this place, and 3 times there’s been something wrong with my order. (First time I ordered a bacon cheeseburger which didn’t have bacon in it, even though it cost extra specifically for that, the second time I ordered a stuffed crust pizza which had no stuffed crust, again coast extra, the third time I ordered sausage and chips, I received no chips at all). The first time I didn’t complain because it couldve just been a one time mistake for all I knew, the second time couldn’t have been a coincidence so I complained. And then after a few months of not ordering, I gave them another try to see if they’ve improved and clearly they hadn’t. With the 3rd instance, when I called i was talked to rather rudely by the man on the phone, who said I hadn’t ordered sausage and chips, just sausage. as I was checking the order online he immediately hung up, after calling back I corrected him and said I had in fact ordered sausage and chips. He then apologised and was willing to redeliver chips for me. They seem somewhat willing to help you if you have a problem however I honestly need to stress that this place seems too much hassle to bother with. The last instance was the final straw and I won’t be ordering from here again.

Food is good quality but would appreciate a "no sauce" option, or sauce supplied separately for kebabs please.

excellent kebabs and burgers, recommend

Best kebab shop in Hertfordshire without a doubt… always fresh and good portion sizes high key recommend

Got my order so wrong ? once again ? love the deliver drivers but not going to order from this company ever again ?

Foods great, I accidentally tried to steal the drivers keys, but she noticed my air head moment.

Wrong order got delivered. Recieved cheesy chips instead of regular chips

no ordered salad delivered and ordered 2 pots of chilli sauce only 1 in bag. Rang to complain about order told they were busy !! They offered to send ordered salad but it was to late !!

Very rude people on the phone service Do not recommend

Arrived Cold with no flavour!.. was not nice 🤢

The customer service is good and Murrat and Miguel have been very accommodating regards delivery as we seem to be outside the delivery area a little, they made exception, amazing customer service. Despite being further away the food arrived hot. Amazing chicken Donna and the calzone is great value, very well filled and tasty. I was in their area and had takeaway, so I kepto their details for delivery to my home, as mentioned Im further out but they still delivered - thank you Murrat and the team for great service, food and dedication. Diego

SERIOUSLY AVOID! I had a really bad experience ordering from this place. The charcoal grill special we ate did smell weird when it arrived. Didn’t think we’d spend whole weekend throwing up! It’s a shame as I hardly write bad reviews but on this it had to be done!

Missing items (tried to ring restaurant more than twice) Missing sauce and very greasy. Won't be going there again

If I said it was fantastic it would be an understatement the foot is great and it was fast. Highly recommend you come here

I went there with my best friend and we ordered the same thing burger and chips, The chips were crispy but soft the burger bun was soft and moist and plenty of delicious lattice with tomato and the cheese was melted amazingly onto a delicious burger party

There was nothing wrong with the lamb plenty of it good quality and cooked well I DIDN'T WANT SAUCE there's no option for plain so i chose which i thought might be the least offensive sauce hoping it would come seperate and it didn't so i had to throw most of my shish kebab away because i dont like sauce and it was drowned in it, please add an option for no sauce, i prefer plain if i want sauce i'd buy it seperate. it ruin what could been a decent meal.

My garlic bread was stale and rock hard and my chips were soggy put me off completely.

The medium kebab was more like a small but it was all very tasty!

Great food and fantastic staff will definitely recommend

i love the food so much if u going to get a take away definitely go there.owners a very kind and much more

Pizza was very old, ham was very awfull, chips was very bad and dry, kebab was very dry but not too bad

The Just Eat qpp did not allow me to choose which salad I wanted with my halloumi wrap. I received a dry wrap with slices of dry halloumi. I called the restaurant to explain and was met with rudeness and no suggestion of how to rectify the matter. I was told to sort it out with Just Eat.

The best kebabs in the area. We have ordered twice now and always amazing food and excellent service. Thank you

Wow fantastic service ..Ordered online for home delivery, was delivered before the time they said :) Food was hot and my order was right as I was being picky on what I wanted . The delivery lady was so polite and friendly :) Please remember to tip the delivery staff . We shall be ordering again from here as great service also food and delivery . Thank you

Great food, came piping hot. Love the kebabs and calzones.

Great food and great delivery service .

Excellent as always. Top quality food.

Food was very nice but please.... Add more sauce. Only 1 sauce option available and so little added. Come on guys.... SAUCE IT UP!

Excellent food. Really liked the Calzones & Kebabs. Chips & Scampi were great too.

Charged me an extra £1.80 when they got to the door, not very nice kebabs and they’ve changed the chips

Food was very good and enjoyable, no complaints

Usless. Can't even follow simple instructions on how I would like Mt kebab done. Instead do the total opposite. Will never use again. And portions very small

Best kebab I have had in a long time! Will definitely order again!

Excellent. Food was delivered hot, tasty and a good amount. Highly recommended and will definitely order from you again

Live in the village been using this place on several occasions picked up a a special grill tonight it was probably the worse meal we have had from there in years. The rice was so greasy was inedible the meat was fatty and undercooked as we asked for well done doner meat. It was expensive yet the portions were so small compares to previous meals in all they will never get another penny of my money I will be happy to travel out of the area in future

We usually have our food delivered. It is always on time and the food is still hot. Varied menu and friendly staff.

Excellent service, fantastic food. Superb all round. Would definitely order again.

Cold food, tasted rank. Very disappointing.

Allways mess up the order burgers come soggy kebab is soo greasy i could use it to lubricate a digger rank place avoid them

Ordered here for the first time in a while.Got a mix kebab and chips for 16:50 ,which isn't really cheap for a kebab.Salad was miserly not fresh and came with no tomato or peppers and I'm sorry to say that I spent a good deal of time the next day on the toilet.!!!!!! The app was very clunky to order from and the only saving grace was the fact it arrived within a half an hour.On the whole certainly an experience best forgotten( I have since deleted their app) There is too much choice these days to put up with service like this?

Great food , orders on time , friendly service, tasty food always good !

Used to be good but quality of food has become poor lately. And from this order we got the runs.

I’ve used this fast food place now a few times The last 2 times was very greasy When I picked up my kebab wrap and my wife the grease just ran out It was much worse than last time this time I absolutely couldn’t even eat it Sad 😞 to say guys sort I’m not using you until you do

I love this Take away restaurant But for the first time it was very poor very greasy couldn’t Finnish when it went cold I had to scrape my plate with hard greasy fat One of the things I’ve always loved about this shop was food I will try one more time if it’s like this again I’ll be moving on Please guy’s keep your high standards

Shish kebab had 4 small bits of chicken and a few bits of salad. Chips were not great. Pizza was OK I guess. Overall food quality was below standard. I won't be ordering again unfortunately.

Food was nice but the service was terrible ..rude grumpy and was rushed to eat our food ..the floor was being swept whilst we ate which I thought was the wrong thing to do …one thing is for sure ..will not be visiting again

Since the silver jubilee in potters bar closed, have been looking for somewhere nearby that does a decent doner. A hard act to follow. I thought this was better than all in potters Bar, and nice that they had a couple of tables to eat in.

The worse chicken kebab I have ever tasted burned dry . The chips were yesterday chip re- fried

Kebab had a hair in it. We just came back from a long trip and my family was so hungry. We stop at this place and we were disgusted by how unclean it was and we ended up finding a hair!

2nd time ordering from here first time was OK tonight it was not very good I thought I'd try the pizza big mistake too much cheese on it so it didn't cook the dough properly and half the order not there they did deliver missing items and my partner said his burger was very nice so I have given an extra star for that,so definitely not ordering pizza from there again,maybe next time I'll have the burger 😊

Food is always quick to arrive, everything we have tried has always been fresh and tastes great. The best kebab we have found in the area.

Pizzas are absolutely amazing. Burgers kebabs chips and chicken 100%. Order came well on time, fresh and hot. Ordered yesterday and ordered again today. 🤭😆 would definitely recommend.

This is the one place I have never had any issues with when it came to the quality of meat, taste, customer service and delivery time. These people are genuinely amazing at their job and know what they're doing! They even sometimes put a little extra for regulars which I think is so nice of them! I will only ever buy my food from here and will forever be a loyal customer to them <3

Had to pay cash, unable to pay on card

I get to eat here a lot since I work in the area. I got to say their service is always good and they keep the place well kept consistently. Rates are fair and they serve sizeable portions.

Ordered previously a few times and was very good. Ordered mixed kebab in a box this time and so little meat now. Filled with rice and onions and mushrooms which is great but so little meat. Prefer if you charged more and gave more meat. Or call it small. See photo below. Other photo is from another kebab shop for the same price. See how much more value for money. Shame as quality and portions so good a few months ago.

Lovely food as always. The delivery driver is why I'm writing this so so thoughtful aa well as bringing my family there Saturday night food he even bought my 2 dogs a bonio each. Thank you.

One of the few places that deliver to Essendon. Thank you!!!

Average at best. High prices for what you get.

We met with friends at this restaurant for dinner. my friend recommended this spot. Well, it was a winning. The crew welcomed us with a smile and we had an excellent feeling. The food was just great. We had a great time and we will visit this place again. Highly recommended.

Antagonsing the customer when the customer is clearly in the right... refusing to replace cold food from the previous order even though it had been agreed and special instructions were entered... MUGGED!

Bare cheese!!! But it do be kinda fresh doe. NGL but it is cheesy af

I’ve never had anything less than 10/10 from here, it’s consistently brilliant! Highly recommended. Lovely people too.

I have just enjoyed mouth-watering delivery for whole family. They always deliver 10 minutes before promised time. We use them all the time because they are the best around. Their prices are very reasonable too and add enthusiastic staff too.

One of my locals do I need to say anymore

Best kebab I have had in a long time

This isn’t a great takeaway: there are 5 better in Brookmans park. The kebab chicken wasn’t great. People nice and pizzas meant to be.

Great food and friendly staff .used them dozens of times and always top quality

Came in yesterday and ordered a half pounder and chips with salad . I only live 3 mins away , I got home and opened the carton and found my burger was way over done and very hard in texture ,and the chips were soggy , wet and undercooked ! By the time I'd got half way thorough the meal , I felt sick and couldn't continue to eat anymore , so binned the remainder of the food . Absolute waste of money ! I've had kebabs in the past from here , and they were mediocre and over cooked too . I didn't even bother to go back ,as in the past the guys were rude and had a " don't care attitude !" I won't return again as a result , and friends and family won't return either ! The worst burger and chips I've ever had ! Lucky there are far better alternatives in the village !

Cold, unappetising kebab that is now in the bin. What a waste...Will not be using them again.

Food was excellent and delivery was super fast. Delivery driver was friendly. Really impressed.

Ordered a take away in person, pointed out the order on the board as they did not seem to understand English, they clarified it 3 times by physically pointing out the tub of hummus - but then when I took the order home they had left the falafel out of the falafel wrap.... #unbelievable. Had to drive back and there was no apology or gesture of goodwill - they simply said I wasn't clear... Obviously, pointing to the order on the board, speaking it out loud, and pointing to all the individual elements on their own display wasn't sufficient to make myself understood. Maybe I should have ordered in the medium of dance....

Excellent all round service. Top quality food, arrives on time (or before) and is nice and hot on arrival. They are also very accommodating if you write in the chef notes section. A very enjoyable takeaway. Thank you!

Really nice people and yummy food at very reasonable prices.