Subway in Welwyn Hatfield

I recently visited the Subway at 32 Stonehills in Welwyn Garden City and was fortunate to be served by Reghan. Her exceptional customer service truly enhanced my dining experience. Reghan greeted me with a warm smile and took the time to ensure my sandwich was prepared exactly to my liking. Her attention to detail and friendly demeanor made me feel valued as a customer. The restaurant was clean and well-maintained, and the food was fresh and delicious. I highly recommend this Subway location and commend Reghan for her outstanding service.

Food was cold when delivered. Delivered after 1.5 hours of ordering. Won’t be using subway again.

Time kept going up and up for half hour

food was delicious and delivered in the expected time frame

sub was stale food filling was cold not enough sauce and the steak looked like cat food

Very delicious, thank you. I came in for the first time and I think I will only eat here

Food came cold, the fries were inedible due to being obviously warm when boxed and came soggy because of the condensation in the box. Sandwich was okay, could be placed in a more protective box for delivery as it came all squished. The cookie was all smushed and inedible

Food was cold, they need to keep drink away from warm food, was delay with app and when it said courier had left he was already at my door

Great delivery experience! The app doesn't give option to choose if the subway should be toasted or not so I had my cheese just put in there. Would be great to have the choice available

Good came stone cold and I ordered it over an hour before it arrived

Half of the order is missing! It was already open the bag and almost all of the items were gone apart from the sub almost £10 in items taken or not delivered

wasnt delivered yet said delivered, I have my number on here in case they can't find the actual address yet no phone call

The food was cold and it got delivered late , also they was some messing ingredients toppings in the sandwich’s . Rate it a 2

I never received my order. It says it has been delivered, but I haven't received it…

Food was cold and soggy… not toasted as requested and missing items… I will NOT be ordering again

Delivery was fine I ordered a footling meatball marina but they only gave me a 6inch meatball marina

Poor amount of filling and the Philly cheese steak was awful.

App says delivered but no one has knocked and we don’t have our food

I ordered my food at 16:30. It didn’t get here until 6. I got an estimated delivery of 17:00-17:20. It kept changing. The driver was at the restaurant for 40 Minutes. I am so angry. The food which was supposed to be toasted wasn’t. The waffle fries were cold. Stone cold to the point i didn’t eat them. The drink spilt everywhere. There was no sauce with my fries. I am so unhappy. I paid £16 for cold food with sauce missing which was an hour late and i waited a hour for. Im upset.

Driver was apparently at restaurant for over 50 minutes yet it shut at 830 and got out order at 9 16

Food services STONE COLD restaurant workers incredibly rude when called to ask where my order is

You delivered the entire wrong order and I cannot get in touch with anyone to switch it

OMG I have had the most delicious 6” sub. It was toasted cheese, bacon melt with tomato ketchup and caramelised onions. I am not normally a lover of subway however credit where it is due, this is an amazing sub.

My expected delivery time kept getting later and later. When it did come the nachos were stone cold. Also the foot long subway didn’t come with pepperoni which I paid extra to have in the sub And states on receipt I added to order. Salad only thing arrived with no problems.

EVERY TIME I ORDER, THE FOOD DELIVERED IS WRONG. the incompetence is TERRIBLE. How can you not read an order and follow it?

Took an hour and a half to get delivered from ordering and food was completely cold when it arrived

my food was soggy, i got the wrong cookie.. i waited way over an hour and a half for this food for it to be cold and soggy i want a full refund immediately, i called and the worker said it would be twn minutes, it was longer than half an hour after that.

delicious app art form being late

50 minutes for a tuna sandwich is a bit much.

I asked for extra bacon that I did not seem to get

90 mins for a Subway sandwich. Miles too long to wait.

The time kept changing when being delivered then when was delivered wedges come with no sauce so why give the option and no seasoning and why am I paying a service charge when no one’s serving me

original time said 7.05 - 7.35pm. It arrived at 8.02pm! The subs were in the wrong bread.

took over an hour and 15 for food to get here it was cold and not fresh terrible service

Steak salad delivered without any steak? Submelt was completely stale and had practically no filling.

I ordered a footlong, but received a 6 inch

Food was completely wrong I ate ham because of you guys and I'm a Muslim man

IT SHOWED THE DRIVER AT THE RESTAURANT FOR 15 MINS ?

Put sweetcorn in my sandwich when I didn’t ask. Spent 15 mins picking my sandwich apart and putting it back together

fast delivery and great quality food thank you

Orders 4 packets on x3 chocolate chip cookies and only 1 pack showed up. Called up the store and they said I had to contact just eat when I just wanted the cookies to be delivered.

Ordered a salad for myself, came on time but half the items I ordered in it were missing. Tried calling the shop but phone lines were in use after over ten minutes of trying.

Super delivery. Nicely packaged. Sandwich as specified. Easy process

Absolutely fab - will definitely be ordering this way again

Fast delivery. Good service. Sandwich as requested.

The sandwich tasted off and the lettuce looked very soggy and off

I placed the order for 12:15 because of my lunch brake. The food arrived 30 min later. What is the point to set a delivery time if they cant keep it.

Time adjusted from 5:20-5:40 to 5:30-5:50 when approaching delivery window, and still arrived late. Food was cold and both drinks were wrong

It tastes old like hard meatballs and stuff never again eww

late enough for the food to be cold.....

No drinks received. Wrong sauce in one of the subs. Order took 1hr 20mins to arrive and was 45 mins later than original time.

highly enjoyable, very happy with the service

I was sent the wrong bread, drink and cookie hot side I ordered was cold and soggy

Fresh sandwich. As requested. Quick delivery. Thank you!

my friends and I come in here a lot and are never disappointed by the food or people :)

Called and they claimed driver had left ages ago with it. Food was late and cold. Sent wrong drinks husband can't have sugar so couldn't even drink it what a waste

food was over 2 hours late with no explanation as to why

Food wasn't delivered the way we had asked it to be, none of the sandwiches were toasted as requested, and we waited over 2 hours for our meal.

Didnt. Come. For over an hour had to call, very disappointed this is a reoccurring problem with just eat

Initially said 3:55-4:15 delivery. Arrived at 4:38 after time was amended. The salad has no red onions and the wedges were freezing cold so they were binned and my subway was cold as usual. I am never ordering from Subway again on the app as it’s a shocking service, always late and overdue and ALWAYS missing items, given the wrong items and it’s always cold.

Freezing cold food as delivery was hour late from time given

food was cold. cold drinks mixed with hot food. usual basics anyone who cared would think about

The food was cold and didn’t listen to my comment and also didn’t give me the cookie I ordered so totally disappointed

For the second time I have paid for 2x.£2.67 drinks and only received one ? Looks like I have now lost £5.34 ??? Is there any other way to complain than here ?

After almost a year since my previous order that was atrocious I thought it try again as I like a subway. They added time to the order. Which I can understand if they’re busy but still over an hour wait. Waiting that long you’d expect to get what you ordered but no. Missing pickles from both subs, and red onions and crispy onions from one, not cut in half. And generally tasted poor who knows what else was or wasn’t in there as there wasn’t much of anything compared to my usual purchases when pi

Freezing cold. Not good enough hence it took 55 mons

Got 2 meals but only received one. Called the shop, no delivery driver available but I could go get it or order again and pay for delivery again

Decent food, very slow delivery which kept being moved back

Took almost 1 hour to make the subs. One sub had missing ingredients

Freezing cold food & very late. Shocking customer service from the restaurant when we called to query where our food was!

The food is cold. The drivers were 40 minutes late. Not happy. I want my money back because the food is cold.

Very late delivery. No updates

Food was cold and no apology for lateness.

Haven't had a subway for a long time, best I can say that it's edible, everything feels very soggy. Not as good as greggs or wenzels but more expensive, good for people with dentures I guess

Wedges weren’t cooked and roll was squashed so filling had come out.

Missing items from my sandwich, there was no cheese and it wasn't toasted. I want my money back

Was given wrong crisps aswell as cookies, should have listed on website “out of stock”

The food was cold and when I called restaurant at 14:40 they told that driver left at 13:45 but he came arround 14:55 and when I asked the driver he said he was at restaurant at 14:30 . But in my app it was still showing that “ food is being prepared “ . Any way I got my food arround 14:55 and it was unacceptable!!

The bread was stale and hard in places. Fillings were good.

Driver knocked so hard on my door window that it made me jump. I don’t want my window broken thank-you! Then he left my food on doorstep and left - I did not even see who the driver was. PLEASE DO NOT LEAVE MY FOOD ON THE DOORSTEP AND HAND TO ME IN PERSON. Also, why do Subway sandwiches always now arrive stone cold now when you used to deliver them warm before?

Came 15 mins late, map went down so I couldn’t track where the food was or contact anyone to see where it was, the food was cold where it normally warm and the bread was very hard

Order was late, long time for updates and no apology from the driver.

Yeah it was as good as I expected and wanted, so I'll definitely order again.

Freezing cold, wrong sauce and they didn't put my drink in. I couldn't get the meal deal if I wanted to customise my sub and that's the main reason I get food here. Been a regular customer for years but unsure about ordering again

Late, cold, wrong ingredients, wrong phone number to call me on.

Couldn’t customise the order, horrible sauce was used

This subway in the town centre of Welwyn Garden City serves sandwiches toasted to perfection. However, wrapping of those sandwiches demands an extra care which not only this but most of the subway's lack. The atmosphere is quiet most of the time as I've seen most people get their grab on the go. Service provided is awesome as they take extra care for what a customer needs. I would rate a 4 or 4.5 for this place.

Cold food took over a hour to turn up

The roll was flat as a pancake filling all over the paper ..wrong crisp sent ...was not informed the ones I wanted no longer in stock ...first time of ordering from subway and the last 😩 😫 😒

It was amazing - the breakfast sub! Made one 4 year old very happy!

The tracker said that the driver was at subway for around 30 minutes before finally leaving. The total delivery time was over an hour when the maximum time stated when I ordered was 45 minutes. Then the driver gave me a completely different sub and drink to the one I ordered. I'm not happy with this at all!

2 out of 5 subs were not toasted with cheese even though stated on the receipt. The hash browns and cheese bites were stone cold and had to be reheated at home.

Order was stone cold on arrival.

don’t put the drinks on top of the food it makes it cold

Missing items, no care taken in constructing the salad and minimal salad not worth the price paid. Beyond disappointed, I am actually disgusted, I would pay £20 for two salads in a restaurant this is not value for money and combined with getting the order wrong AGAIN I won’t be going back

The meatballs were burnt and dry and ruined the sandwich 😖

I don't know what caused this but break was on its way to staleness.No delivery driver available for 30-45 mins. Spoke to Subway and they said the driver was not their own but provided by ust Eat and I should get in touch with them. There was a chance the shop would close before they could fulfill my order. But the driver arrived a few minutes before closing. Then a further 30 mins to get the order to me. To be fair to the driver, when he set off it said delivery in 27 mins. Prob got here in 17 mins.

Good service but the shop forgot some bits of order

So happy it was not hot food we where waiting on and only Salad. Called subway a few times who where not helpful at all with helping where my delivery was. Transpired the delivery drivers car broke down but he had not bothered to let Sub Way. Then one salad box was not even full with the ratio of the other box been fuller. You go figure on this one.

i orderd my food around 11:16 and received it past 12 o'clock, this is shocking as it was such a small order. when my food finally arrived it was cold and the 'toasted' sandwich i payed for wasn't toasted, the hashbrowns were soggy and there was no sauce with them even though i chose a bbq sauce..