The best restaurants serving British food in Coychurch Lower Bridgend South Wales

Staying in the hotel we experienced breakfasts, tea & dinners & enjoyed all our meals. All the meals were plentiful, well cooked & well presented.

We ordered drinks online at the table and waited just under 25 minutes for them to arrive. We went to the bar to order more drinks with our meal as we didn’t want to have to wait another 25 minutes again for our next drinks and the male who took our order and served our drinks was very unprofessional and had poor social skills. Our food arrived and we noticed two meals were missing the onion rings that it stated they should have on the menu. One of the waitress’ was walking back to the kitchen/bar so we told her that we were missing onion rings. She then went to the kitchen and we went back to our table. She shortly returned and apologised and offered us a refund. We simply accepted her offer as this was all that was offered. A manager then came to the table shortly after this and told us “we can not offer a refund as it’s only a side order” so I’m guessing that the younger waitress must have told the manager that we requested the refund but we were just going along with what the waitress offered. The manager stated that we should have been told when ordering that the male taking the order “…should have told you that we don’t have any onion rings when you placed your order”. We were then offered a partial refund for the onion rings which we weren’t told how much it would be and then told we could get free desserts for the two orders that were missing the onion rings. We opted for the desserts. We then ordered 1 cheesecake and 3 brownies and there was again an issue as after ordering the manager came back to our table to tell us that there would not be any custard available even though we were told at the till that the dessert would come with custard.

I've been to many Toby carverys, and this has to be the worst. It was really quiet and now I know why. I had a salmon and dill Wellington with veg. The choice of veg was pretty good, but they were dried out from being under the hot lights so after digging to the bottom of the dishes i had mash, peas and carrots. The wellington had been overcooked and was all pastry. After I took off the mound of pastry, there was a small piece of salmon inside, and the dill was non-existent. We complained to two members of staff who both said the wellingtons were brought in like that from the supplier. It had clearly been cooked too long and I think they need to change their supplier so paying customers are actually getting a decent size portion for their money. I did get a £2 discount which i can't complain about.