The Cherry Laurel in Bridgend

Great food and a great atmosphere! The person behind the bar Laura, welcomed us as we came in. She took us to our pre booked table and explained the menu to us. The food was really good and came out fairly quickly. Will definitely return.

The staff done they best but Unfortunately chasing They tails. Waited over an hour and a half for our meal, Seem to be a very small main Meal for the price that we paid, sticky toffee pudding which was still cold, I'm guessing it was Warmed in a microwave.

Took my daughter to celebrate she was having twins very disappointed in food choice everything I wanted was not available only had 2 mixed grills left no steak no chicken think we should have been told about limited menu when we came in the lady serving kept trying to offer me items I did not want ended up with scampi was dry and very unappealing not a happy experience as it should have been

Had a mixed grill and it was lovely it was the best food I have had in a long time and the service was great love atmosphere all round

Busy staff but had time for all customers. Lovely and hot food and efficient service.

Fantastic service! Very welcoming and accommodating. Love the attention staff give to my dogs, they thoroughly enjoy their visits to the cherry laurel.

Truthfully won’t be coming back again, ordered food which took forever as there was only two staff but massive ques. Tried ordering online and it wouldn’t take my voucher code. Food then took 30 minutes, my kids were starving. Really bad presentation of food, everything look dried out and most of it was cold but to be honest due to us waiting so long we were happy with anything. My steak that was meant to be rare was almost medium. My partner ordered a sandwich as when we go into the Que it was before 3pm, the lady at the bar still took the order even though it was now 3:15. To then be told ten minutes later her couldn’t have the sandwich. We then gave dessert a try, my daughter ordered strawberries and pineapple. When it came out we were given just a plate of pineapple and when I said there was meant to be strawberries the response was “I thought someone had told you we don’t have any strawberries”. The lady did get us a little jelly pot which was nice but even still. Overall not the best experience and still £60 down.

Michelle and Rebekah were top quality, made us feel very welcome & provided top quality service

Went on a very busy Friday afternoon, was served by Michelle, who was very patient with us, we booked for 6 but turned up with 7 guests, so it was a big order. Michelle was awesome with her customer service and made us feel very welcome. I left my purse by mistake which was found and Michelle recognised me straight away when went back to collect. Thankyou Michelle.

Michelle was great, cracking service.

Michelle was brilliant lovely service

If you're in the mood for a relaxed and inviting atmosphere, Cherry Laurel is the perfect spot to unwind while enjoying some classic pub food. The cozy ambiance of the place sets the tone for a laid-back dining experience, where you can savor hearty dishes and sip on refreshing drinks. Service with a smile from Laura! Will definately be returning.

Michelle was very friendly and helpful

Food was lovely! Waitresses Michelle and Rebecca were brilliant and helpful .

Been here a few times and no problems, this time the service was terrible, ordered an onion bargee started that was supposed to have salad with it but didn't so told the server who said he would ask but never came back so I never ate it but still had to pay

The pub was very busy but the team were so friendly. There was a wait on the food times which was to be expected but when the food arrived it was delicious !

Good hot food was served very quick and was a nice meal Batman who served me was lovely

As a party of 6 and a 2 year old, We decided to order our food through the app, which was easy enough. Our drinks came within 5 minutes and came all at once (NOT the case with our food). 2 meals came first after around a 30 minute wait. Then another 2, 10 minutes later. Then my partner, my daughter and I had ours another 30 minutes later, in the meantime I had asked a member of staff how long my food would be as the rest of the group had finished their food by then. His reply was “let me go to the toilet first and I’ll come and find you”, not the reply I wanted or expected. After finishing our food, I went to the bar and asked very nicely if I could speak to a member of staff who could issue me a partial refund as we waited an hour and had to eat our food 30 minutes after the rest of the table. The managers reply was “if you had come to the bar we would have told you it was an hours wait”. I had told her that’s not the case as half of the order was out within 30 minutes. This was then followed on by multiple excuses that made no sense and a “we can’t do anything to help you as you’ve already paid for your food”. Not once had any member of staff asked us if everything was ok with the food or if there was anything we needed. THE worst experience I’ve had anywhere. We were also not the only ones as a table next to us had exactly the same issue. Avoid this restaurant at all costs as they clearly don’t take customer service seriously.

Come for lunch my husband ordered soup. Jacket potato gammon His food Come and I was still waiting for mine then his cake custards Come out 10 mins later I had my food gammon was freezing pineapple had not favour ans my jacket was tastless my food was absolutely shocking

Great experience’ customer service was excellent and so polite and food was nice and hot when came and didn’t have to wait long for food. Would highly recommend.

Great service great food, what more could you ask for, great venue for a couple a drinks, few rounds of pool and to play some darts!

Me and my family have just been for food at the cherry laurel, the food was appalling only had fish and chips, the fish didn't taste of fish at all!! I feel so sorry for the waitress with red hair she was absolutely amazing! She definitely deserves a pay rise for putting up with the chefs mistakes and complaints that gets thrown at her because the chef can't cook a fish!

Service was fast and the servers were friendly. Food as excelent and served quickly!

We came to the Cherry Laurel today for the children’s jungle picnic and the children had a wonderful time! Sophie and Abbie were brilliant playing games and entertaining the children. The food was great too! Paddington bear themed with marmalade sandwiches and Paddington pancakes. The manager Kelly came over to us to say hello too which was a lovely touch. Will look forward to another event at the Cherry Laurel soon!

Great experience - lovely food and the service was amazing. Shout out to the chef who cooked our meal - the steak was delicious, they told me it was Tom who served this and apparently he was working on his own this evening - hats off to you! We will be back !

Great food and excellent service from Laura ☺️

We ordered drinks online at the table and waited just under 25 minutes for them to arrive. We went to the bar to order more drinks with our meal as we didn’t want to have to wait another 25 minutes again for our next drinks and the male who took our order and served our drinks was very unprofessional and had poor social skills. Our food arrived and we noticed two meals were missing the onion rings that it stated they should have on the menu. One of the waitress’ was walking back to the kitchen/bar so we told her that we were missing onion rings. She then went to the kitchen and we went back to our table. She shortly returned and apologised and offered us a refund. We simply accepted her offer as this was all that was offered. A manager then came to the table shortly after this and told us “we can not offer a refund as it’s only a side order” so I’m guessing that the younger waitress must have told the manager that we requested the refund but we were just going along with what the waitress offered. The manager stated that we should have been told when ordering that the male taking the order “…should have told you that we don’t have any onion rings when you placed your order”. We were then offered a partial refund for the onion rings which we weren’t told how much it would be and then told we could get free desserts for the two orders that were missing the onion rings. We opted for the desserts. We then ordered 1 cheesecake and 3 brownies and there was again an issue as after ordering the manager came back to our table to tell us that there would not be any custard available even though we were told at the till that the dessert would come with custard.

We are a family with 3 children and always have a nice time when we come for lunch, yesterday we came it was lovely as always

Food was lovely and service was good

Upon arrival we were told they were fully booked and seated us in the pub area with our family ( I then went online and booked a table for suitable dining area) the person serving looked annoyed after that, drinks took over 20 minutes to arrive, followed by nearly an hour wait for food which was awful, instant products used. Finally settled for a dessert to find a shard of white plastic embedded in the fudge cake which I discovered whist eating it… never again will we be visiting

Our waitresses name was Laura John and we had exceptional service and very friendly, can’t wait to go back

Thank you Laura for your great service, we thoroughly enjoyed our night, we had a great time and will be back soon xxx

Quality food cooked well Fantastic service by Laura and very welcoming to us, fair play she went above & beyond. Everything is up to high standards and really clean inside and outside it looks amazing definitely be back again soon

Visited the cherry laurel last week and had great service by Laura. She looked after us and helped us with our order. Great food and lovely atmosphere. Will come again

Excellent service from Laura this afternoon, very welcoming and food was amazing.

Great service by Laura. Very happy and chatty. Lovely atmosphere and great food. Will definitely return.

Excellent friendly venue. Friendly staff. Easy a bit busy and took a while to get food however the visit was at a busy time

I must say our recent visit to the Cherry Laurel, was a very pleasant experience, we were greeted by a lovely lady by the name of Laura John, she was smiling & friendly towards us, also extremely helpful, we’ll certainly look forward to our next visit

I would like to thank the lovely Laura for going above and beyond to ensure that our dinner experience was exceptional. We will definitely be returning!

Really enjoyed our visit last week. Food was great and a good price too. Laura who served us was super helpful. We now call you the Cherry Laura 🍒

Sophie behind the bar was great, she advised me to upgrade my mix grill to a Mega Mix grill. I would have forgotten peppercorn sauce if it wasn't for Sophie. Gavin delivered my food quite quickly and offered us deserts. Amazing Experience!

Visited for the first time in a long while and was pleasantly surprised. Food was lovely, great atmosphere and service was outstanding. Laura looked after us while we were there and I couldn't speak more highly of her. Will definitely pop back in again!

Called into the cherry laurel one evening last week and was greeted by a young lady called Laura , WOW couldn’t believe how special she made us feel , her attentiveness , energy and charisma was something you don’t see much these days , food was lovely and will definitely be coming back , superb 😀👍

Had an amazing experience at The Cherry Laurel, and the highlight was the outstanding service! Laura was absolutely exceptional—attentive, friendly, and went above and beyond to make sure we had a great dining experience. She anticipated our needs before we even had to ask and made thoughtful recommendations that we loved. The food was great, but it was Laura’s warmth and professionalism that truly made our night special. If you’re dining here, I hope you get lucky enough to have her as your server!

Took the family to the cherry laurel, and was greeted by our friendly waitress Laura, had a lovely meal. I had the pie and chips, daughter had a few sharers dishes to try and was impressed on the tasty dishes, children had burger and chips and chicken wings, son in law had fish and chips. Would highly recommend. Can't wait to go back.

A Theatrical Triumph in Culinary Indulgence Dearest discerning diners, gather close as I regale you with the tale of a most rapturous evening at The Cherry Laurel, a gastronomic jewel nestled in the beguiling borough of Bridgend. One enters with anticipation, and one leaves utterly enchanted. Now, let us discuss the pièce de résistance—the sticky toffee pudding. Oh, sweet seraphim above, never has a dessert so decadently toffee-laden graced my palate! Moist, rich, and draped in a most sumptuous sauce, it was less a mere pudding and more an edible sonnet. Each bite whispered of butter, caramel, and a fleeting moment of pure, unadulterated bliss. And what of the service, you ask? The inimitable Laura, a beacon of poise and professionalism, attended to our every whim with grace and warmth. Polite, intuitive, and possessed of that rare ability to make one feel as if they were the only patron in the establishment—an absolute credit to her craft. With the spectre of the sherry trifle cheesecake now haunting my dreams, a return visit is not a matter of "if" but when. Until then, Cherry Laurel, remain exactly as you are—divine.

A fantastic evening with good food and drink. Pleasant, friendly staff...Laura. Highly recommend, will come again.

Great atmosphere, lively staff .

The food on this visit was a little disappointing small portion the wife had a hunters chicken I had the curry and the would not do half and half shame had to buy a separate portion of chips

Great service and the food was lovely perfect place to take the children!

Food took over an hour to come out. It wasn't very busy at all. Food was mediocre. Wasn't very hot. Not impressed. Won't be coming back.

When we arrived, restaurant was around 60% full. Waited for someone to show us to our table which we had booked but no one came so we just grabbed one of the reserved tables. Booked food and drinks on app at 6.10 as only one serving at the bar and a long queue had formed. Food finally served almost an hour and a half later after chasing twice and being told it would be about 5 mins. Appalling service. Nearby tables not cleared for over an hour and when finishing our main course had to put our dirty dishes on another table ourselves. A very poor experience and will definitely never return. Overheard another table complaining about the wait to which the answer from the staff member was ‘well don’t come back’! Hardly a good advertisement for the Marston brand. If I could have given it no stars I would have.

Like the qr code ordering. But needs updating as no Pepsi on app. Had to go to bar to order drinks.

Excellent service, very friendly. Great food and value for money. Would highly recommend.

Hi,I went to the Cherry Laurel last night for a meal. Unfortunately my partners steak was rare not medium well cooked as requested resulting in it being sent back. This was not good as I had finished my meal by the time my partners meal returned. This resulted in us wating separately. After complaining to the manager an adequate compensation was received. The bar service was ridiculous resulting in very long waits at the bar for food and drinks. I saw at least 2 couples leave the pub disillusioned by the long wait. This is the first time I have been there and will not be returning there on a Friday again Unfortunately.

Very kind people the food was not very good

Called on Wednesday early evening, very quiet in the restaurant so expected to have a lovely meal but it was below average, just warm food, so disappointing, won't be parting with our hard earned cash here again x

Staff were friendly and helpful. Food was beautiful and served quickly. My kids loved the board games provided. We have had good service and Food everytime we visit.

No Guinness, no beer on the pull. Only one bar person. Poor show not the first time this has happened. How is one person supposed to serve drinks and food to everyone that comes in. Guess this is why it was so quiet in there

Went for Sundy lunch, it was terrible. Arrived about 1315, the place was half empty. Went to the bar, ordered 2 beef roasts, told sorry, no beef. Went back to wife to choose something else, we decided on gammon steak. Had to wait a second time, got to the bar to be informed, sorry no gammon. Went to see wife again, back to end of the queue. Eventually ordered turkey roast for wife and medium serlion for me. Ordered Guiness for wife, Sorry no Guiness. Went back to wife, she said I'll have J2O, barmaid poured J2O and put ice without asking. Food took about 40 minutes, wife's turkey roast, roast potatoes were like wedges, gravy like water, no cranberry sauce. My steak was burnt and tough when I ordered medium All in all it was terrible, a rip off even with the Blue Card discount. With the resturante half empty on a Sunday lunchtime and no beef not far after mid day, alarm bells should have rang, and we should have walked out, so our fault really.

Sat on Table No 40, we ordered two Cumberland Sausage and chips using the QR Code on the menu. I paid with Apple Pay and got an email confirmation immediately. Excellent service and we will go there again.

Typical brewery tied menu but , good quality grub, good portion sizes and good service.

Totally disregarded specific request for teas & coffees for a wake but still charged for even though arriving after most had ordered at the bar!!!

A nice pub, with decent food on offer. The staff were lovely and very helpful.

Food was good and staff very helpful nice calm place for a family meal

Gamon was cold and dry they did offer to do the meal again but the first meal took a very long time to arrive so asked for my money back, at no time did they apologise

Food pretty average and what you expect for the money but staff earn it a 5 star. Really looked after us on NYE, thanks to the beardy barman whose name I forgot to get

Booked a table for for 17:15 for me, my partner and our two children ( 5 and 3) when we arrived we were told to find a seat anywhere we wanted due to the place basically being empty. We ordered via the table QR, The drinks seemed like they took a fair while longer than you would expect considering there was approximately 8 tables occupied and nobody at the bar ( x2 pepsi and a squash) . After around 40 minutes and the table behind us asking multiple times how long food would be my partner walked to the bar to ask how long ours would be also. The gentleman behind the bar shrugged his shoulders and said "I don't know maybe a minute or two" with no care in the world like he really couldn't be bothered. After another 5 minutes our food was brought out too us. Both the kids meals were luke warm but this wasn't major deal as it allowed them to eat straight away, both the mains on the other hand were stone cold. I don't mind waiting 45 minutes for food but atleast make sure that the food is not stone cold when it gets brought out. After raising our concerns with the server they took our plates back to the kitchen to rectify the problems. We then waited another 20 minutes for the plates to be brought back out, in the mean time both kids had finished thier plates before ours had returned. This then caused issues while we were trying to enjoy our meal, We had a 3 year old getting tired as it was now coming up to half 6 nearly an hour and a half after sitting down and also a 5 year old with additional needs that couldn't understand why it was taking so long. We basically had to rush through our food just to try and satisfy the kids on what was only ever meant to be a quick stop on the way home. Safe to say I won't be returning in a hurry

Good food at reasonable price. Friendly staff. Outdoor seating.

Very short staffed, old glasses and food plates left on tables and bar area

Nice family meal. Limited people serving at the bar so we ordered on the app and was still quite a wait for drinks.

Updated on the 26/12/2024 Well where do I start, Firstly, we waited 25 mins for our starters, they were good, so when we finished our starters, we waited 45 mins for our mains and that was only because I went to the bar to ask where it was, we ordered 3 sides the garlic bread was missing, it then turned up 3 quarters if the way through our meal, I told the waitress we nearly finished our meal so take them back and we'll have a refund on them, when we finished I went to the bar and asked to speak to the manager, he's name was Gavin, Firstly he said we didn't order garlic bread as he checked the ticket when he brought our mains out, so he checked the order and was found to be on the order and he said we had chips instead I said no we ordered chips as well and he just smirked at me, I asked who I was to complain to in head office and gave me a Google QR code and not once did the word sorry came out of his mouth the whole time !!!! Shocking !! Will never go there again while he is in charge no people skills at all, I worked in the industry for 25 yrs and would never have treated customers that way !!!

Christmas lunch was something I will never forget. I wasn't the only one who was shocked at how bad it was, every table of customers looked very unhappy, I wonder if they will review also. Very slow service, just ignored. Prawn cocktail just lettuce and a teaspoon of sauce, very little sauce, Sprouts hot but raw. Other veg left to dry out. Long wait for food. Drinks at bar very slow. Barman had no idea about anything, Won't be going back.

Went there on Saturday 21 on arrival after a lengthy wait I approached the bar only on mail serving at the bar the manager sat playing with his laptop not caring about customers after a long waiting time I ask the barman for a table for two the bar man replies any table that's not reserved there were two other staff cleaning tables asked them for a table for two the reply was find one fairplay Marsden's Sertanly don't care about there customers only Monny

Great service.Welcoming Staff, good food, reasonably priced.

The staff simply couldn't be bothered. Just threw food or drinks on the table without so much a glance let alone a word. The food was abysmal. The only thing hot of my food was the plate. The chips and onion rings were stone cold. The hunters chicken was Luke warm and dry. I think they actually forgot to put any cheese on it too. And get charged close to £50 for the experience. Truly the worst place I have eaten in over a decade. Soul less venue. Tasteless food rude ignorant staff. Couldn't recommend any less if I wanted to. I am not the complaining type. I'm not even the fussy type but this was just so bad.

We were a table booked in of 16 from 17:00 for a works Christmas meal, in part paid by personal means. I'll start with the positives: Staff "seemed" friendly and the establishment was clean and tidy; sadly this was the only positives of the night. It wasn't until nearly 6pm we got our starters, after informing staff we were ready at about 17:15; one of which wasn't served until everyone else had finished. Upon finishing them relatively quickly, we weren't served our mains until 18:45. I had the 'Festive Burger', which was pretty sub-par (not very "festive", even Santa would wonder were the festivity aspect had gone to) and the fries were horrendous sticks of rock hard cardboard that could be used to nail an IKEA cabinet together. My colleague sat next to me said his turkey was cold (I did bring this up and the waitress who I spoke to was accommodating in suggesting they reheat it) and colleague across from me did not like his turkey dinner. This sentiment was felt up and down the table. If the restaurant was extremely busy, I can understand as I used to be a chef in a very busy restaurant so I know how frustrating it can be to get multiple covers some over the course of several hours; but this was visibly not the case. We could see the staff standing around talking and just hanging about. I, and a few of my colleagues decided to leave by 8pm as we were fed up with waiting for our desserts and couldn't be bothered to wait any longer. Just as I was leaving, a colleague asked where the desserts were and I have been advised there was another 10 minute wait from then. We were never asked during the course of our stay if everything was okay, nor did anyone come to apologise or let us know how long the food would be. Collectively we have all had an extremely unsatisfying experience at this establishment and as a result, will not be attending ever again.

Very good food , staff were polite and friendly.

Great food and friendly service at a good price.

Called today for lunch was a bit apprehensive after last week going to the Sessile Oak in llanelli.Today the cheese and potato pie was cooked perfectly not like last week when it had been microwaved . The staff members today Louise and Gavin were amazing and make you welcome I will differently be returning soon

Understaffed. Felt for the staff who did their best to stop waiting times. Very polite and very helpful, food was amazing.

Burned food and very long waits. Won't be returning. This is supposed to be a mega mixed grill

Met up with friends here, had a very nice meal.

Amazing food, great atmosphere. Sophie and Louise who served us were very friendly and attentive. Great place

Good atmosphere, family friendly, decent food

Good overall. Something we ordered wasn't processed in the ticket. However, staff brought the item out anyway when asked about it. Dessert was quite a long time coming and lukewarm to cool in temperature when it should have been hot.

Lovely greeting and the food was delicious. Choose from the small bites lunchtime menu.

Great service and the online booking is great. Food is decent for the price you are paying. Louise was working flat out and always very friendly! Thanks Cherry Laurel.

Booked the Festive menu for 14 of us, for our annual car club Christmas dinner. The staff were very helpful and friendly and the food was excellent. Very impressed!

Great food and drink fantastic service

Came with a friend for food, ordered at the bar. After 20 minutes of waiting a waiter came to the table and explained food was delayed due to an audit being done. We then proceeded to wait an hour for our food, the portion sizes were like a kids portion. 5 mins after our mains a portion of pigs and blankets came that looked microwaved and severely undercooked and just to top it off there was a hair in them. When asked for a refund due to the hair no one seemed that bothered by it. We normally have a brilliant meal there but this has let us down.

Had a meal with a friend, both our steaks were ment to be cooked medium rare and both well done and could bearly chew it! Peppercorn sauce was like water and didn't taste of nothing at all. Service was pleasant.

I just wanted to share my amazing experience at a restaurant I recently visited! The service was brilliant, and the price was very reasonable. The food portion sizes were generous, especially on their small lunchtime menu. The only minor issue we encountered was with the cutlery on the table when our food arrived, but it was resolved quickly, which I really appreciated. I also loved that they offered the option to have a tab open, making the payment process at the end much easier. Overall, it was a delightful experience, and I can't wait to go back. And to give out a big shout out the staff , they were brillant.

Great as were able to take our dog

We have visited many times so decided to visit here for our son's 18th birthday. 16 of us arrived, staff were fantastic, polite, helpful and nothing was too much. All our food arrived in a timely manner well cooked. The bar staff and waitresses we're absolutely perfect even taking pictures for us and lighting and bringing out the cake. It was exactly what we'd hoped for and we'll be returning again soon, thank you

Very good service, food was lovely, 1 of our burgers came out wrong but they soon rectified it. Would definitely recommend and will definitely return

Sunday lunch very disappointing

Sunday lunch was great today, really hits the spot, can't wait to return. I had the Beef dinner and the wife had the Turkey dinner and we both enjoyed

Fantastic family friendly place to go for food. Staff are so welcoming and accommodating. Louise in particular is just so lovely and helpful! Always makes time for you and your children.

Amazing service from My server Louise, Very polite, Amazing food! I had the Hotdog and was cooked to perfection Credit to the chefs! will definitely be coming back!