The Cherry Laurel in Bridgend

Sat on Table No 40, we ordered two Cumberland Sausage and chips using the QR Code on the menu. I paid with Apple Pay and got an email confirmation immediately. Excellent service and we will go there again.

Typical brewery tied menu but , good quality grub, good portion sizes and good service.

Totally disregarded specific request for teas & coffees for a wake but still charged for even though arriving after most had ordered at the bar!!!

A nice pub, with decent food on offer. The staff were lovely and very helpful.

Food was good and staff very helpful nice calm place for a family meal

Gamon was cold and dry they did offer to do the meal again but the first meal took a very long time to arrive so asked for my money back, at no time did they apologise

Food pretty average and what you expect for the money but staff earn it a 5 star. Really looked after us on NYE, thanks to the beardy barman whose name I forgot to get

Booked a table for for 17:15 for me, my partner and our two children ( 5 and 3) when we arrived we were told to find a seat anywhere we wanted due to the place basically being empty. We ordered via the table QR, The drinks seemed like they took a fair while longer than you would expect considering there was approximately 8 tables occupied and nobody at the bar ( x2 pepsi and a squash) . After around 40 minutes and the table behind us asking multiple times how long food would be my partner walked to the bar to ask how long ours would be also. The gentleman behind the bar shrugged his shoulders and said "I don't know maybe a minute or two" with no care in the world like he really couldn't be bothered. After another 5 minutes our food was brought out too us. Both the kids meals were luke warm but this wasn't major deal as it allowed them to eat straight away, both the mains on the other hand were stone cold. I don't mind waiting 45 minutes for food but atleast make sure that the food is not stone cold when it gets brought out. After raising our concerns with the server they took our plates back to the kitchen to rectify the problems. We then waited another 20 minutes for the plates to be brought back out, in the mean time both kids had finished thier plates before ours had returned. This then caused issues while we were trying to enjoy our meal, We had a 3 year old getting tired as it was now coming up to half 6 nearly an hour and a half after sitting down and also a 5 year old with additional needs that couldn't understand why it was taking so long. We basically had to rush through our food just to try and satisfy the kids on what was only ever meant to be a quick stop on the way home. Safe to say I won't be returning in a hurry

Good food at reasonable price. Friendly staff. Outdoor seating.

Very short staffed, old glasses and food plates left on tables and bar area

Nice family meal. Limited people serving at the bar so we ordered on the app and was still quite a wait for drinks.

Updated on the 26/12/2024 Well where do I start, Firstly, we waited 25 mins for our starters, they were good, so when we finished our starters, we waited 45 mins for our mains and that was only because I went to the bar to ask where it was, we ordered 3 sides the garlic bread was missing, it then turned up 3 quarters if the way through our meal, I told the waitress we nearly finished our meal so take them back and we'll have a refund on them, when we finished I went to the bar and asked to speak to the manager, he's name was Gavin, Firstly he said we didn't order garlic bread as he checked the ticket when he brought our mains out, so he checked the order and was found to be on the order and he said we had chips instead I said no we ordered chips as well and he just smirked at me, I asked who I was to complain to in head office and gave me a Google QR code and not once did the word sorry came out of his mouth the whole time !!!! Shocking !! Will never go there again while he is in charge no people skills at all, I worked in the industry for 25 yrs and would never have treated customers that way !!!

Christmas lunch was something I will never forget. I wasn't the only one who was shocked at how bad it was, every table of customers looked very unhappy, I wonder if they will review also. Very slow service, just ignored. Prawn cocktail just lettuce and a teaspoon of sauce, very little sauce, Sprouts hot but raw. Other veg left to dry out. Long wait for food. Drinks at bar very slow. Barman had no idea about anything, Won't be going back.

Went there on Saturday 21 on arrival after a lengthy wait I approached the bar only on mail serving at the bar the manager sat playing with his laptop not caring about customers after a long waiting time I ask the barman for a table for two the bar man replies any table that's not reserved there were two other staff cleaning tables asked them for a table for two the reply was find one fairplay Marsden's Sertanly don't care about there customers only Monny

Great service.Welcoming Staff, good food, reasonably priced.

The staff simply couldn't be bothered. Just threw food or drinks on the table without so much a glance let alone a word. The food was abysmal. The only thing hot of my food was the plate. The chips and onion rings were stone cold. The hunters chicken was Luke warm and dry. I think they actually forgot to put any cheese on it too. And get charged close to £50 for the experience. Truly the worst place I have eaten in over a decade. Soul less venue. Tasteless food rude ignorant staff. Couldn't recommend any less if I wanted to. I am not the complaining type. I'm not even the fussy type but this was just so bad.

We were a table booked in of 16 from 17:00 for a works Christmas meal, in part paid by personal means. I'll start with the positives: Staff "seemed" friendly and the establishment was clean and tidy; sadly this was the only positives of the night. It wasn't until nearly 6pm we got our starters, after informing staff we were ready at about 17:15; one of which wasn't served until everyone else had finished. Upon finishing them relatively quickly, we weren't served our mains until 18:45. I had the 'Festive Burger', which was pretty sub-par (not very "festive", even Santa would wonder were the festivity aspect had gone to) and the fries were horrendous sticks of rock hard cardboard that could be used to nail an IKEA cabinet together. My colleague sat next to me said his turkey was cold (I did bring this up and the waitress who I spoke to was accommodating in suggesting they reheat it) and colleague across from me did not like his turkey dinner. This sentiment was felt up and down the table. If the restaurant was extremely busy, I can understand as I used to be a chef in a very busy restaurant so I know how frustrating it can be to get multiple covers some over the course of several hours; but this was visibly not the case. We could see the staff standing around talking and just hanging about. I, and a few of my colleagues decided to leave by 8pm as we were fed up with waiting for our desserts and couldn't be bothered to wait any longer. Just as I was leaving, a colleague asked where the desserts were and I have been advised there was another 10 minute wait from then. We were never asked during the course of our stay if everything was okay, nor did anyone come to apologise or let us know how long the food would be. Collectively we have all had an extremely unsatisfying experience at this establishment and as a result, will not be attending ever again.

Very good food , staff were polite and friendly.

Called today for lunch was a bit apprehensive after last week going to the Sessile Oak in llanelli.Today the cheese and potato pie was cooked perfectly not like last week when it had been microwaved . The staff members today Louise and Gavin were amazing and make you welcome I will differently be returning soon

Great food and friendly service at a good price.

Understaffed. Felt for the staff who did their best to stop waiting times. Very polite and very helpful, food was amazing.

Burned food and very long waits. Won't be returning. This is supposed to be a mega mixed grill

Met up with friends here, had a very nice meal.

Amazing food, great atmosphere. Sophie and Louise who served us were very friendly and attentive. Great place

Good atmosphere, family friendly, decent food

Good overall. Something we ordered wasn't processed in the ticket. However, staff brought the item out anyway when asked about it. Dessert was quite a long time coming and lukewarm to cool in temperature when it should have been hot.

Lovely greeting and the food was delicious. Choose from the small bites lunchtime menu.

Great service and the online booking is great. Food is decent for the price you are paying. Louise was working flat out and always very friendly! Thanks Cherry Laurel.

Booked the Festive menu for 14 of us, for our annual car club Christmas dinner. The staff were very helpful and friendly and the food was excellent. Very impressed!

Great food and drink fantastic service

Came with a friend for food, ordered at the bar. After 20 minutes of waiting a waiter came to the table and explained food was delayed due to an audit being done. We then proceeded to wait an hour for our food, the portion sizes were like a kids portion. 5 mins after our mains a portion of pigs and blankets came that looked microwaved and severely undercooked and just to top it off there was a hair in them. When asked for a refund due to the hair no one seemed that bothered by it. We normally have a brilliant meal there but this has let us down.

Had a meal with a friend, both our steaks were ment to be cooked medium rare and both well done and could bearly chew it! Peppercorn sauce was like water and didn't taste of nothing at all. Service was pleasant.

I just wanted to share my amazing experience at a restaurant I recently visited! The service was brilliant, and the price was very reasonable. The food portion sizes were generous, especially on their small lunchtime menu. The only minor issue we encountered was with the cutlery on the table when our food arrived, but it was resolved quickly, which I really appreciated. I also loved that they offered the option to have a tab open, making the payment process at the end much easier. Overall, it was a delightful experience, and I can't wait to go back. And to give out a big shout out the staff , they were brillant.

Great as were able to take our dog

We have visited many times so decided to visit here for our son's 18th birthday. 16 of us arrived, staff were fantastic, polite, helpful and nothing was too much. All our food arrived in a timely manner well cooked. The bar staff and waitresses we're absolutely perfect even taking pictures for us and lighting and bringing out the cake. It was exactly what we'd hoped for and we'll be returning again soon, thank you

Very good service, food was lovely, 1 of our burgers came out wrong but they soon rectified it. Would definitely recommend and will definitely return

Sunday lunch very disappointing

Sunday lunch was great today, really hits the spot, can't wait to return. I had the Beef dinner and the wife had the Turkey dinner and we both enjoyed

Fantastic family friendly place to go for food. Staff are so welcoming and accommodating. Louise in particular is just so lovely and helpful! Always makes time for you and your children.

Amazing service from My server Louise, Very polite, Amazing food! I had the Hotdog and was cooked to perfection Credit to the chefs! will definitely be coming back!

Visited the Cherry Laurel, had a delicious spicy beef burger which was the best I have ever tasted! It was chargrilled and juicy with beautiful pulled pork and just the right balance of jalapeños spice yum!! And may we just say how excellent the service was by Louise and a big big compliment to the chef Kristian for their excellent cooking ❤️❤️ Thanks 🙏

Very helpful staff, went over and above.

Very impressed. We have been here twice recently and enjoyed our meal both times. We had the Sunday roast, the steak pie and the chicken and bacon burger and couldn’t fault them. Good price and friendly staff.

We sat opposite the bar and ordered through QR code. We watched our ticket sit on the rack whilst the bartender served others, not a big deal but then our food arrived and I asked about our drinks. The bartender (apparently also assistant manager) placed my drink rudely on the table and said “As you can see I was clearly busy”. She was not. There was one person at the bar who she was chatting with that I think was staff as he later walked in the back. She told the waitress she didn’t serve us because she’d have to ID us and I guess was just being lazy about it. No apology at all for us having to wait longer for two drinks (coke and a vodka lemonade) then a scampi & chips and Mac & Cheese. Only our second time going but I will probably not return if the managers are like this. Waitress was lovely though, promote her instead as at least she actually worked unlike the assistant manager who only knew how to stand at the bar and talk. Went at at 3pm. Place was dead.

Can’t fault this place tonight, quick service from ordering at the table, lovely pint to go with the the food which was fantastic and the waitress was also very nice, will definitely be coming back again.

Really nice pub. All the staff are friendly and polite the atmosphere is good, the food is really nice and it's got disabled access which is a bonus for me.

Early lunchtime so was very quiet but our lunch was lovely and hot, friendly staff Louise had a laugh with us.

Friendly service (we were served by Sophie) food was hot and delicious and the sherry trifle cheesecake was DELICIOUS. We will be back. 👌

We have a family member who is gluten free - been to many pubs and very rare we have found a good GF menu so he has been very limited on what he can eat … until we visited cherry laurel - what a fantastic menu he was thrilled he could actually have a burger .

Sophie was really friendly and helpful

We had a fab time out for food, only thing is a lot of the food that the table wanted to order wasn't available. So we had to pick other choices. Food was outstanding and drink where good, price was reasonable too. Will be coming back again soon

Popped in for a drink with the family. Staff were friendly and the service was excellent. Will definitely go there in future for the Friday quiz and a bite to eat.

Tonight was the first time I’ve visited the pub and I can honestly highly recommend!! A nice friendly chat with the general manager Gavin he recommended us the mixed grill it was amazing!! Big thank you to Rubell to for helping and being super friendly!! Definitely back on Sunday for a Sunday roast! ⭐️⭐️⭐️⭐️⭐️

Called in last night 5/10/24 found table ordered food appeared to be under staffed as we waited 50 minutes for our food ordered the beef and ale pie when it arrived I was unable to cut the top layer of puff pastry it was solid peas under cooked like bullets my daughter had the hunters chicken the chicken was also hard over cooked and bacon on top was way to o crisp also very over cooked my husband spoke to the bar man who pointed out they were under staffed and he hoped this didn’t put us off coming again We ve been coming to the pub for a number of years but unfortunately I don t think we will bother again

Be wary of the “Large” option on Sunday roasts, my “ Large” Sunday roast contained just 1 stem of broccoli and 2 spoonfuls of mash , the rest of the veg was majorly skimped out on and the gravy was thin. Yorkshire puddings were tough though would have been much nicer had there been more gravy.. it seems the “large” indicates a large plate with your food spread across it. Had many roasts in Marstons pubs and this one wasn’t it. Waiting staff were impolite when bringing food however the meal came fairly quickly. Great pints on tap but I cannot recommend the roast

Lovely food. Will definitely come back. Our server Lousie was lovely. Sophie at the bar was nice

Lovely meal with prompt service and food. Order was correct and all happy with our meals. Sophie is a credit to the team and was working as hard as I've ever seen someone behind the bar, was delighted to hear she is part of the management team. The gentleman in the green shirt with dark hair should be ashamed of his work ethic as he was avoiding the bar at all costs! Sophie should be running the place!

We waited a long time for service at the bar whilst staff seemed to prioritise cleaning tables. Only one person serving. When we ordered food (on a Sunday) we were told there were no Sunday lunches despite the menu being available. There were unruly children running around the bar/pool table, shouting and swearing. I asked to move my table and this didn’t occur. I also asked the manager to speak with the children/parents. He did not. Not a good experience- poorly managed and administered

Beautiful food. Good prices. The curry was stunning. I went lunchtime on a Tuesday with my friend. It wasn't busy, but was very loud (drunk men playing darts).

Amazing service. Was allowed to bring the dog in and eat. Lovely food, would recommend ☺️

Fantastic service for all the staff. Food is amazing and food value for money. Lovely environment and great ease of access for my dad who is in a wheelchair. Will definitely be returning for more meals

This evening myself and my friends decided to have some food we also had a 30% discount code of all mains. So all 7 of us went to the till to place our order explaining we had a voucher well the older lady with blonde hair was rude and abrupt to us as a group the voucher is up to 8 people and we was 7 she didn't want to give us the discount because we didn't all download the voucher even though the voucher covers 8 people .The manager stood in and said to put the voucher on she told us quite bluntly that if it was up to her she wouldnt of done it rudely. I told her that if it was a problem we could order as a group and sort it between us not a problem but she kept on and on to a point she said I'm not making an issue and I replied you really are. You swear the 30% was being deducted from her pay packet. So this was the first and last time thanks to MISS CHERRY LAUREL YOU WONT BE SEEING US AGAIN YOUR ATTITUDE SKINTS YOU ARE RUDE AND ABRUPT ............. The server did not have a name badge on to name her sorry because she should be held accountable......

A very nice place.. comfortable.. spacious.. good atmosphere.. good service, good food.. good price.. We will return!!!...

Staff are absolutely lush! Food is lovely too , we enjoyed our meals , thanks chef Love that they are dog friendly! It's a big plus for us. We come here regular but don't usually book as we usually get in but we booked this time for mothers day Thank you to all the lovely staff who always give the best of welcome and fuss our dog too ! We love this place ❤️

Great service, wasn't too busy when we went. Food was out quickly and was lush.

Excellent Quality food cooked to perfection👌 Fantastic service and very welcoming to us and dog friendly they all loved my daughter Roxy the beagle 🐾🐶👍🍺🍔🍟🍧🍰🍷🍽 Everything is up to high standards and really clean inside and outside it looks amazing definitely be back again soon 👌👍

The menu is slightly higher in price than other nearby Marston’s pubs. Although, the quality of the food is reflective of the price. My partner and I visited on a Sunday evening following a busy weekend of renovating; we were really happy to find they were still serving food until 9pm on a Sunday. There’s a great atmosphere, the staff are friendly and accommodating and the food was great. We both commented on the quality when compared to others of the same chain. Very pleasant experience all in all and we will definitely be returning!

Brilliant pub, not even a 5 min walk from the industrial estate, bar staff and locals friendly and talkative, decent food too. Would recommend

This is a repeat visit relaxing atmosphere and friendly staff, especially Vickie who was very helpful

Great food and amazing sporting atmosphere. Management and staff were amazing too!

Food was good and very tasty, downside my roast dinner wasn’t very warm on arrival, Service was was OK, atmosphere was friendly.

Lovely and friendly staff! Never fails to deliver fantastic service :)

Food great, service absolutely fantastic. We are down from Scotland to visit family. Thoroughly enjoyed the Cherry Laurel experience.

One barmaid, que took 20 minutes for two beers, then went back waited another 10 minutes to order drinks and food , another 20 minutes wait for food to arrive and it was cold and I mean cold, I didn't complain because the lady serving st the bar deserves her weight in gold she was running around not flapping and trying to please the customers. Fir a pub as busy as this, you need at least two bar staff that time of day .

Last minute decision to eat here on Wednesday 28th and had a lovely meal. I must acknowledge the gentleman behind the bar who was very attentive when my son ordered from the vegan menu due to intolerance. It was great that he, (and the chef), showed concern and attention of what could have been a potential allergy. The waiting staff were also extremely pleasant. So refreshing to have such a great service. Thank you!!

Food is always fresh and hot, and Sophie who served us was very friendly and made us feel very welcome! Thank you Sophie!

We really enjoyed our visit recently, staff was amazing, service was quick and the food was lovely. We definitely be visiting again soon.

Lovely place to eat. Fantastic value and tasty. They have a scrumptious vegan menu, not many places have this amount of choice.

Great food, service was excellent.

Disappointed and cold food would not give refund only a free drink or afters even though bill came to £33 never go there again

Sophie behind the bar was great, she advised me to upgrade my mix grill to a Mega Mix grill. I would have forgotten peppercorn sauce if it wasn't for Sophie. Gavin delivered my food quite quickly and offered us deserts. Amazing Experience!

Very friendly and proactive staff. Food delivered quickly and to a good standard

Meals were cold. Being elderly we could not use the app. Going to the bar was problematic for us as we have mobility problems. THE TOILETS were extremely dirty. Do cleaners realize there are areas to clean behind the toilet doors. We won't be rushing back. Very disappointed.

The pie was full of pastry, not meat, there weren't many chips & the peas were cold. I paid £16 for pie & chip & half a lager, but I let it slide because the waitress was nice. Then I paid £6 for a piece of dry toffee pudding with about only a tablespoon of custard, & when I asked for more custard I was told 'the chef' wanted me to pay for it. BUT there wasn't enough custard with the pud in the 1st place, I've never had such a mean amount. I buy a carton of custard to feed 4 people for £1, therefore the custard provided to me cost 'the chef' about 5p. I will not visit the Cherry Laurel ever again, so for the sake of a few pence of goodwill, 'the chef' has lost 2 customers who live quite close & would have eaten there again. Very bad customer relations.

Use to be a good place to go for Sunday lunch not now. Avoid the red cabbage don't no what they do to it but it spoils the whole meal

I’ve been to the Cherry Lauren a few times and taken part in the quiz a few times is always a good laugh - Sophie behind the bar is always friendly and always goes the extra mile to make sure service is excellent , and the food is delicious

Where do I begin…was recommended this place because it is dog friendly. Booked it on my phone on their website with specifications NOT to be next to other dogs. They sat us right next to another person with dogs. Couldn’t find the menu for the dogs, had to go to the bar and then was directed outside in the foyer where they were on this little table. Why on earth are they out there and not included on the menu or at least on the tables! Went to the bar to order. This guy served me, first thing I asked was for the dogs food to come out straight away because they were wound up being right next to other dogs. Guess what…this request never happened. I was watching him add the drinks to the till, then he put TWO sausages and mash £3.79 each for both my dogs. I said, on the menu it says £3.00 each. He muttered to himself deleted all the items and then re-added them, then it was wrong again, he deleted again, then I could see him tap in child’s mash and a sausage. He said, “this is all I can do, and it will only come with ONE sausage”. Seriously!!! Asked for scampi, “no scampie” then asked for fish and chips “no fish and chips” “no Sunday lunches” no no no….. So fine, ordered steak and chicken burger. Also had starters. At this point the drinks were yet to be made, so I waited patiently for a small glass of Pepsi max no ice with two cans of Vimto no ice but could the cans be poured into one pint glass for me. Paid the bill £55 or something which I thought was a lot for what we have…coming up soon below. Back to the drinks, he made a pint of Pepsi max with ice then took two empty pint glasses and went to pour one can of vimto in one and one in another. I said no that’s not right. Explained again, he looked confused as if I was speaking another language. By this time I had enough! So before I went to sit back down, I reiterated my request “please could you ask the kitchen to bring the dogs dinners out first” Sat back down, what comes first….the starters!! Then a very long wait (place was practically empty) no staff were checking on people they seemed to be out the back somewhere. Then finally this nice waitress I spotted, called her over and asked where the dogs food was. “Oh we didn’t get any message for it to be served first” “I will tell them now”. In fairness she was very apologetic and nice. I said “you don’t have to apologise, it’s the guy on the till that’s at fault”. Here comes our dinner……straight away my jaw hit the table, the portion size was like a child’s meal. The peppercorn cause for my steak had zero taste! My steak was almost rare when I asked for medium to well done, my mums chicken burger (the bun was dry like it was stale) and the chicken was chewy - overcooked. We couldn’t wait to finish and leave. It was the worse experience I’ve had anywhere. First time and the last time.

Straight forward pub with pub classics on the menu.

Great atmosphere with pleasant staff. Food really nice and reasonably priced

We have been taking our little dog here for about 5 years but suddenly today we were told she had to go on the floor not on my wife's lap, not happy. The floor was dirty and had food on it obviously from the previous day.

Recently had a meal here and it was a lovely place, great food. Devon was our waitress and she was lovely.

Not been for a long time no special bord used to be 2or1 not any more waited for afters had to go and ask

From the time of our arrival the staff were friendly and very welcoming. The new deco is amazing and gives the venue a lot more light . The new add ons to the menu gives more choice which is always good. The presentation of the food was amazing and the taste was excellent. The staff behind bar and waitresses were extremely helpful . Myself and my family are regulars at The Cherry Laurel and we wish you every success.

Great experience. Food was lovely. Served by Devon who was really friendly and attentive. Def will return.

Had a great experience here. The staff were amazing, especially Devon. She was on the ball and had great customer service skills. Would come back again🙂

Great service, especially Devon. She was just amazing. Lovely place.

The food very nice Staff was amazing especially Louise. She went above anyone’s job role to help my family Highly recommend a visit here

Food was amazing well done chefs and service from Louise and Gavin was fantastic will definitely be back!

Love my local.. all staff very friendly, especially Louise. Always goes above and beyond to make us feel welcome.. highly recommend coming here if in the Bridgend are 👏🏾

Had a lovely time at this pub on Saturday. Really loved the mixed grill and will definitely be coming back for the food and the service. Was served by a lovely woman named Devon who went above and beyond. Will be going back!