Caffe Sidoli's in Bridgend

Ordered coffee and toast the server was polite but disinterested in everything. Asked for a round of wholemeal bread and marmite. No marmite only jam OK , sat at table and toast buly arrived 1 piece of white toast no knife and cold. Noticed he youn gent serving failed to give anyone who ordered toast or Teacake the means to butter the bread. Resulting in everyone having to go to the serving bar to help themselves. The knifes available were all stained and appeared grimy. Table cleaning is hit and miss and the Almond croissant are a joke hard and unappetising and had to leave it. Called in as my sister recommended you. Won't be calling again. No excuse for tardy service even if it is busy.

I think i simply caught them at a bad time. I had eggs benedict, eggs were well over done and the bread thing was so hard i had to leave it, the bacon however was fine. But i think it was simply a bad time. Next time, we will see 🙂

Currently mcarther Glen is going through a bit of an upgrade so things are a little unusual hopefully back to normal soon.

Cold beans on toast, runny prawns in baguette, wouldn’t serve eggs as I was in queue until just after 12 (eggs aren’t served after 12 - not a minute’s leeway!). Confused staff and very disordered. A lot better places are available around here.

CLEAN YOUR TABLES, I don’t want to eat in filth. Women serving were lovely. Great tasty food. But every table was covered in crumbs and spills. Guy cleared the tables but didn’t wipe anything the entire time. He wiped the floor with a table cloth 🤦🏼‍♀️ A customer got up to grab cleaning spray 😂 an older couple asked someone to clean a table. Like you have so much staff laughing and joking yet the seating area is filthy. Sweep up? Spray tables?

First time visiting there today and ordered a cheese ploughmans baguette and it was shocking! For £6.85 I was thinking I would get more than afew flakes of cheese! Also the lack of butter made it very dry to eat!

Go to Sidolis every week for an ice cream with my son, served today by a member of staff with an appalling attitude, given one small scoop of ice cream in a £3 waffle cone then went and sat outside while the same member of staff started kicking and shoving chairs around making it quite clear she wanted customers to leave at 18:25!

Always a favourite as we live local where we people watch. coffee is always good and hot.

More personal touch needed regarding working staff!!

Decent coffee and plenty of outdoor tables. Service was good but cake was very hard unfortunately. Decent value for money still

Stopped in for a pitstop and enjoyed a coffee ice cream followed by a skinny latte. Both were beautiful. Quick friendly welcoming staff. There was plenty of space to sit down inside or out with a member of staff constantly clearing and cleaning tables. Well worth a visit if you're in the area, I will call again.

Very busy but didn't wait too long. Excellent coffee

Girl on till, could not be bothered to say please or thank you. Walked out. Voted with my feet.

Came here for coffee and hot chocolates while shopping. Got to the end of my hot chocolate only to feel a lump in my mouth, spat it back in the glass and it was a huge fly!!!! Absolutely disgusting!!! Was given a refund for the drink but others in my family were then put off finishing their drinks. On closer inspection there were several flies around the drinks machine. The drinks are expensive enough for what you actually get, obviously cleanliness and attention to detail are lacking. Give this a wide berth !!

Ordered a vanilla milkshake and a latte. First milkshake served was just like a plastic cup of milk, not sure if any ice cream had been added, second one wasn’t much better, price was £5.75!! Latte was lukewarm, thought we’d give an independent cafe our money instead if the big chains but if we go back to the outlet centre we’ll be heading to Costa

I always come here when I visit Mc Arthur Glyn outlet. But this time, the woman behind the til (ginger hair) had such a bad attitude. What an awful way to speak with customers, as if she is working there against her will for free!

Really impressed with everything here. Generous serving amounts and the price was very reasonable. Beautiful flavours to the ice cream and a great selection. Service was good and atmosphere very lively. Will be the main reason I visit mcarthur glen in the future is to gets me, me siddoli fix.

Awesome Coffee,Ice Cream&Fruit Smoothy👍Very Reasonably Priced&Cracking Play Area For The Grandkids👍

Really nice people. Good ice cream and cakes

Nice drinks, friendly staff. Just had coffee's.

Called in for a light bite to find they had run out of many things on the menu. Rude, arrogant service. Felt like I was doing them an enormous favour. Lot of other similar reviews on here, so obviously the owner’s don’t care. Spend your money elsewhere.

We always go here and everything has always been as you’d expect a busy cafe to be but this time it was awful my Panini was like a house brick and we had to beg for the ham salad that was sat in the kitchen 40 minutes after I know they were busy but not the best today… in fairness normally good.

Well over priced food and drink, small and crammed area. Not recommended for the price and quantity you receive for it. Staff were friendly.

Didn’t have honey for toast,what cafe doesn’t have honey absolutely bloody shambolic also not a fan of the fact the butter comes in sachets

Had a lovely cuppa with a good friend.

Bought BLT. Bacon had been incinerated in a Nuclear Attack. Took back to counter,and complained. Replacement came,just as bad as first one. Inedible,left on plate,couldn't be bothered complaining for second time. Won't be returning. Avoid.

Lovely latte, nice chilled atmosphere

In a prime location in the McArthur Glen mall, this cafe is often very busy but keeps its standards high. Great coffee and ice-cream as well as more substantial meals.

Ordered BBQ chicken baguette, cold and tasteless, plastered in butter. Took ages to arrive and they didn’t even know about our order.

Friendly helpful staff, lovely coffee, cakes and the ice cream is delicious

Beautiful cakes and coffee, I've not had a Sidoli's ice cream since 1997. It was well worth the wate.

Plenty of seating, nice and clean inside and out, the toasties where spot on 👌🏻🤤, the Welsh cake ice-cream is so good 😊 and the staff were smiley and friendly

Asked for a chicken salad , no lettuce and not much chicken . Bit pricey at over £8.00 each .

Woman with brown hair has very bad attitude will not be returning here.

Always very friendly. Reasonably priced also

Nice coffee with small cups. Not the best value.

Great place for a quick coffee and snack

Could be bigger , lots of tables not enough room

A lovely little cafe with a play area next door. Affogato was perfect!

Lovely coffee plenty of seating.. very helpful cheerful staff. Food looked amazing but I did not eat today although have previously.

Staff were great food was good nice clean cafe and not a chain. Let's hear it for the little man

Visited a number of times before and always had good service and food... This time had a minor exception in that first time around, the'hot' food was cold and frozen inside. Returned with explanation and could not fault the response.. New plate of food, as it should have been. A little disappointing on first delivery but well rectified. Will certainly return

My visit to the Café was quite disappointing. The waiter forgot to include a spoon with my cappuccino - but it must be provided by default, a seemingly simple task, given the sparse crowd. Moreover, he failed to notify me when my coffee was ready. Upon retrieving it, I was dismayed to find no teaspoon, prompting a return to the counter. To my dismay, the provided spoon was disgustingly filthy. Hoped for a tranquil coffee break, but the chaotic service and unclean utensils shattered that dream. Sadly, I couldn't even savor the coffee. It feels like my money went down the drain.

A fantastic find, the staff are awesome. With a great selection of meals options.

Tried to order a coffee but didn't have a table number because I was alone and it was busy. Said I'd be outside on a table bybthe door, but couldn't reserve a table and order simultaneously. Didn't have anything of no value to leave on a table. Abruptly and rudely told "well I need a table number". I simply replied with an "ok no problem" and took my custom elsewhere. What annoys me is that I was only stopping because I have a severe spine problem so need to stop regularly to take breaks and take my medication. Cakes looked nice but won't be returning to be spoken to with gritted teeth.

Food has always been good.service excellent and very friendly.

We visited during a busy Saturday lunchtime and found the overall experience to be one that was quite different to a lot of the previous reviews. The food and drinks that we ordered were delivered promptly especially considering how busy it was, both the food and drinks were very nice whilst it wasn’t cheap I did feel it was a fair price for the quality - children’s boxes are a great idea and went down well. The staff behind the counter were welcoming and friendly however the member of staff clearing the tables could hardly muster a grunt. Overall a good experience and we will revisit.

Excellent strong coffee ☕️ and sticky cake, nice atmosphere

Generic coffee shop bit cramped when it's busy

Nice place to stop for lunch or a coffee and cake.

Always good to watch the kids in the park

Very expensive toasted sandwich and ice cream..can't imagine many would pay but there are not many food outlets in this place

Good coffee, delicious cake. Good place to take a break in the shopping area.

Expensive & dreadful coffee and slow service for food even on a quite Friday afternoon, walk straight past Costa not far away & much better.

Lovely creamy latte and two really good deluxe mint hit chocolate drinks today. Quickly service today and the lad behind making drinks worked well together. Drinks were great 👍 Also plenty of seating inside and out, very busy coffee shop on the corner next to the undercover children's park and toilets within 100 yards.

Very clean, accommodating for your needs. Outside sitting area, hot and cold drinks and food. Friendly staff polite and welcoming.

Good fast service, well presented food. Cakes looked amazing and famous ice cream.

Nice place, decent food and ice cream. Cramped space and not comfortable.

Lovely little cafe the staff and manager was very nice

Lovely coffee and a good lunch , had to wait for a little but that was probably the time of day

Superbly run cafe. Excellent quality of food enhanced by a very appetising presentation. Impressive value for money.

polite super nice customer service super friendly helpful and immediate service

Always have great service. Staff are always happy and polite. Always recommend to friends and family.

Fab salad and lush ice cream. Wasn't expecting much and was pleasantly surprised.

The food, service is first class, the only pr6is that Sidoli's is so popular you may have to wait for a seat

Very busy. It is right next-door to a children's playground. But good food and drinks.

A very busy cafe, The staff were very friendly, helpful and efficient, the service was very good especially taking into account how busy the cafe was. The food and tea was lovely

We took my granddaughter to the play area , so we had tea

Popped in for one of their lovely ice creams, which are to die for along with a coffee with family. Staff friendly and efficient as well. Plenty of seating inside and out. Nice place to go .

Lovely food and coffee and great location.

Extremely busy, because food is good, prices reasonably.

Out of town designer stores.....overpriced....last years ranges....typical of the name.

It's an ok kind of place. The children's area outside was busy, but I don't know how busy this caff would be without it. Drab, tired, fed up looking staff. I wouldn't recommend it, unless you want the kids off your back for a bit!

By playarea and toilets close by. Undercover seating area for people with dogs. Sells doggy ice cream. Gluten free option better than Costa, choice to cakes and neither chocolate yay!

The big appeal of the cafe is it's location: directly at the playground (may also be the downside, if you're not there with kids) and the toilets which are surprisingly clean for public toilets in the UK. Coffee was ok. Prices are too high considering it's self service - but I guess the Brits are used to it

An alternative to Starbucks or Costa, Caffè Sidoli's has a lot of similar standard drinks, cakes and snacks. We have vanilla iced latte's and mint chocolate tiffins. They were reasonably priced and well located next to the children's play area of the Designer outlet.

Good food and drinks served by friendly staff.

I went into Sidolis about 5pm to order for myself, my husband and two grandkids. The place was almost empty so I went up to the counter. One lady was serving a gentleman and four other staff members were joking around behind the counter. I was totally ignored by all of them. I stood there for a few more minutes with no acknowledgement so I turned round and left empty handed. Very disappointed as I was really wanting a coffee.

Realise atmosphere and attentive staff

Great coffee. Had a cake as well to cheer myself up. Spent to much money.

This is our favourite place to stop for a break whilst shopping at the outlet stores. We have tried various sandwiches and jacket potato dishes, but my personal favourite is the salads. The ham or tuna salads are particularly good. Nice selection of salad vegetables with large amount of ham or tuna and comes with a rustic baguette. Would highly recommend this cafe.

Disappointed with the ice cream menu. For an ice cream parlour you can't have sundaes or knickerbocker glory just a cone or an ice cream tub ?

We went for a light lunch and a few coffees today 8th April 2023 and was confronted by two Rude, Obnoxious members of staff who, well let’s just put it this way, they didn’t want to be there and certainly didn’t want to serve or help customers… Over charged for the large coffees and served two small ones instead… We then confirmed it was too large coffees?? They grunted, so I went to the counter and asked again for large coffees and she stormed off and dumped one large coffee on the table and took the smaller one away very abruptly… She is definitely in the wrong job… Don’t bring your troubles to work… Would NOT RECOMMEND

After queueing for 10 minutes, told they’re not doing food any longer, even though nothing says that on the signage. I did wonder why three of the people in front of us and left without ordering anything.

I feel I have to leave a review after what should have been a pleasurable bit of lunch - it was a nightmare from beginning to end!! 1. Girl at till forgot to give child's drink for box (easy enough mistake) - I just presumed it came inside box 2. When my sons food box came it was pink - but the young boy said he would change it - at this point I realised the drink wasn't in the box so had to go an ask 3. No forks - had to stand and wait near kitchen whereby the same young girl came from kitchen 3 times with just knives. To the point the only person who seemed to be working asked why I was still waiting & went to fetch me a couple of forks - sorted 4. Whilst I was waiting for the forks my partner came to say that his jacket potato was completely FROZEN. I handed it to the girl behind the till who took it into kitchen 5. The biggest let down of our whole experience is the girl who was working behind the till (who quite obviously didn't want to be there as she stood there yawning) brought the jacket potato to our table. My partner asked that it wasn't the same one and she assured him it wasn't. But she literally threw it down on our table. No APOLOGY can you believe!!! I even had to say as she was about to step away, no apology, she just gave a dirty look. WOW - is this what you call customer service??? As being one of the older staff there you would think that she be giving a good example!! Well you can see why the place was in such chaos. 6. Not all bad - there was one older guy who did not stop for a second. He was amazing and you could see he was really trying his best. I even said to him when I was leaving 'it seems to only be you working here' I hate leaving bad comments and could almost understand if it was a teenager serving us as we've teenagers ourselves, but it was the more senior of staff (although still quite young). I'd recommend for her to enrol on a Customer Care Course, or perhaps find another line of work because working within hospitality is quite clearly not for her and she's letting the business down!! Mark if your still the owner of this business I'm sure this is not the standard you would like

great ice cream . I loved the choice. I had the pistachio in a tub . It was glorious . Nice seating next to large play area and toilets/ Perfect for families

Despite being there a full hour before closing, I was turned away as apparently they'd had a busy day. Not a business model set to succeed, and I wont be using them again.

Terrible food and even worse service. Asked for toast which was not toasted. Politely asked for the bread to be toasted again and the waitress dropped it on the table and said ‘that will have to do’ and walked away before we could respond. Still not toasted to any degree. How difficult is toast? Wouldn’t normally have bothered but it was £2.50 for one slice. Incredibly rude waitress, ignored us and made me feel just awful for asking for help. Jacket potato burnt but the manager did give us a refund. Really disappointed. It looked like a lovely cafe in such a quaint little spot.

Lots of choices and as far as we could tell, all freshly prepared. Plenty of space to move around and a good selection of ice creams. But it is really nothing more than a 'posh cafe' catering for the Outlet shoppers, happy to pay good money for average food.

Visited today with my wife. As always, spotlessly clean. Love the place and the quality of produce but really disappointed today. Totally ignored by the counter staff - blanked is probably a better description. Three people came in behind me and were served before me. I eventually left and went over to Costa.

I visited today whilst out shopping with my mum. I was shocked by the service or should I say lack of service we received. Whilst the girl was chatting away to her colleague whilst making the 2 Latte's one overspilled. She was laughing to her colleague it was a soufle. She scooped the foam off all down the cup. She put the cup on the tray with foam all down the side. She then used her finger to wipe around the rip. I was horrified especially as Covid is still around and the poor hygiene she displayed. When I pointed outshe'd used her finger, she huffed and threw it in the sink making me another. On sitting down to drink my Latte it was lukewarm. When the toasties of ham cheese and tomato arrived, there was no tomatoe in the sandwiche. I was also told to get my own cutlery which were all in one pot for everyone to handle. I felt it was pointless sending it back as the service displayed was already awful. I would not recommend you waste your money eating or drinking here.

Iced coffee horrible service poor more interested in talking to each other than serving all day breakfast ok but only just warm tray drinks served on was dirty when food served plates put on table and cutlery almost thrown on table staff need better training some staff need lessons on how to dress as trousers half way down showing underwear would never use again

We visited this afternoon and stopped here for a drink and lunch. We each had salad and all agreed that it was the best we had ever had, to the point that we’re still talking about it on the way home! Staff are extremely friendly and helpful, the cafe had a lovely atmosphere and we really enjoyed our visit. Thank you!

Fancied a drink and ice cream, no tables left we Decided on a take away. Lots of lovely ice cream on display. Everyone enjoyed their ice cream, coffee and the coffee cake was superb (better than the other cakes we bought very close by) staff were friendly. We would visit again.

If your looking for somewhere to eat in McArthur Glen then here is the place to go. Greeted by a friendly face at the door (Phil?) who takes your phone details. Lovely,clean and friendly. Felt they had gone out of their way to make sure everyone was safe during covid..well done

Well located next to the children’s playground they do really good ice cream sundaes for children at £2.45. Let them choose a flavour of ice cream, sauce and a topping..... great for adults too!

I just wanted a coffee but ended up staying for another and having some food as well. The coffee as you may guess is very good. The place has a classic range of sandwiches baguettes and panini. Also a good range of cakes and sweet bites. And as it's a Sidoli's some of the best ice cream around. Worth a visit anytime.

Just eaten simply the best bacon baguette ever. The coffee is equally excellent as is the atmosphere. Staff very friendly.

Visited whilst partner was "shopping" bought a flat white, for the similar cost as other coffee vendors, comfortable seating, nice views of the 'Christmas Grotto' and our groups children playing, spent a lovely half hour in comfort out of the cold drinking coffee. nice friendly staff, nice surroundings.

We ordered two warm chicken tikka baguettes, a decaf and earl grey tea for the princely sum of £15.80!The teas were both cold as was the baguettes when they finally arrived after twenty minutes, it then took a further fifteen minutes to warm the baguettes??Bear in mind there was only about twenty customers in!Such a shame as this place used to be excellent with fantastic customer service. Like the title suggests we won’t be back