Delivery
Pickup
Outdoor
The best restaurants serving British food in West Southbourne Bournemouth South West
5 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
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3316 Opinions in 2 websites
Dogs are welcome, for this alone we'd have given a min of three stars 🤩 Food was good, although the service was a bit slow as the place was certainly not busy. However, when it came, the service was good and the staff helpful and polite. Worked out a nice place to stop and break up our journey, if we're ever back in the area we'd probably call in again.
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2215 Opinions in 3 websites
I visited the Southbourne Ludo and, for some unknown reason, the QR code took me to the ordering page of the Romano Ludo branch. I did not realise this and ordered the egg brunch and a coffee with a hazelnut shot. Service was quite slow. A coffee appeared and I asked the woman who brought it if it had a hazelnut shot, she said yes, so I drank it, despite thinking it did not taste like it had hazelnut syrup in it, and was just a bit confused. My friend's lunches appeared, mine did not, and my husband's coffee never made an appearance. When we queried this, the server said they had no note of my order, and that the coffee had already been delivered - it turns out that I had accidentally drank my husband's coffee (which didn't have hazelnut syrup) all because the person who brought it blindly agreed it was my order. I asked to speak to the manager. He was quite indifferent, telling me the server who had agreed it was my coffee is just someone who takes coffees to tables and has no idea of the orders (which begs the question of why would she just blindly agree without double checking first?) And it turned out that I had ordered my breakfast to a branch I was nowhere near. This is my error, I recognise that, but, equally, the manager's response was lacking. He was dismissive, curt, and only took action when I asked directly what could be done. He said he'd call the Romano branch and ask them to refund my order and I'd have to reorder at Southbourne Ludo, which I did. However, he never came back to me about what happened after he contacted Romano. He delivered some beers to our table and I took the opportunity to ask him what happened and he said they'd refund it but it didn't sound particularly concrete and, as yet, I have no email confirming a refund nor any monies returned to my account. I am going to give it until Monday, if I don't have have money returned, I will take this up further, but I think they really need to work on their customer service and problem solving skills.