Delivery
Pickup
Outdoor
The best restaurants serving British food in Angmering Arun South East
4 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

492 Opinions in 1 websites
On the back of your receipt, there’s a notice stating that if a hardy plant fails to establish within two years of purchase, it can be exchanged. I bought an Japanese acer in December 2023, and despite my efforts to keep it alive (using ericaceous soil, shielding from wind and direct sun, etc.), it sadly died a few months later. Following your advice, I returned to the shop. The customer service, Lorraine, was clearly not happy and passed me on to another staff member. Both made me feel uncomfortable during the whole process, with a noticeable attitude and face pulling throughout. After around 15 minutes, I eventually received a refund.I was disappointed by the experience - I was only following your own guidance regarding the exchange of non-established plants and didn’t expect to be met with such behavior. I would strongly encourage better staff training in handling these matters.