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The best restaurants serving Brasserie food in Richmond upon Thames London

6 Restaurants on GastroRanking

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4.2

1406 Opinions

location-icon2 & 4 Hill Rise, England
Brasserie
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I’m disappointed to be writing this review, but I feel it’s necessary. This is my local Nando’s, and I’ve never had major complaints—until now. About 10 days ago, I ordered two meals for dinner. A few hours after eating, I began experiencing severe symptoms of food poisoning, which lasted into the next day. I was so unwell that I had to take a day off work. Given that I hadn’t really eaten much else that day, it was clear that the Nando’s was the cause. I called the restaurant to report what happened, and they assured me that a manager would get back to me the next day. That never happened. After waiting a few days, I followed up, only to be told the same thing. A week passed with no response, so I called again and finally spoke to the manager, who took note of my experience and once again promised to call back. Still, nothing. After yet another follow-up, I was met with dismissive and unprofessional responses. The supervisor even kept telling me to “relax,” showing zero customer service skills or empathy. When I finally got the manager on the phone, he just kept repeating that I should call back tomorrow. The way this situation has been handled is unacceptable. Instead of addressing a serious concern, they seem to be hoping I’ll forget about it. Extremely disappointed with their lack of accountability and poor customer service.

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4.2

1110 Opinions

location-icon2 Station Road, England
Brasserie
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Staff are so welcoming here- Big shoutout to Denzel for always giving us amazing service and being so friendly! He’s such an asset to the team :) Would defo recommend to anyone wanting a laid back place to eat with friends.

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4.2

202 Opinions

location-icon88 Station Rd Hampton, Middlesex, England
Brasserie
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Brilliant pub , great staff and friendly clientele. Popped in today before and after the football, great customers and so friendly. From a Slough Town fan ⚽💙💛

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4.1

263 Opinions

location-icon15 Broad Street, England
Brasserie
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Amazing little place, seating area and lovely staff, will certainly be back

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4.0

363 Opinions

location-icon209 Waldegrave Road, England
Brasserie
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Lovely food, staff are pleasant, the only let down was the service, we waited a long time for our drinks which they forgot about we had to ask a few times. Mix up with our starters. The toilets are unpleasant so would avoid using them. Over priced too

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3.8

1083 Opinions

location-icon214-216 Upper Richmond Road W, England
Brasserie
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Absolutely delicious starter and main, enjoyed en famille in one of the huts in the super pub garden.