The best restaurants serving American food in Patchway South Gloucestershire South West

Great service tonight from Alison.

Went in for breakfast as my husband wouldn’t stop talking about having a ‘roadside American diner experience’ for his birthday, with refillable coffee specifically. Unfortunately, the over all vibe from the staff was very depressing, not even a single smile. When he asked for a refill on the coffee, the waitress told us she’ll be right back and then ignored us for the rest of our stay there, avoiding any eye with us. After about half an hour of trying to get some attention from any member of the staff we gave up and left. Never had a refill on the so called “refillable” coffee that we paid for. It’s a shame, because the food itself was lovely, but the whole experience was ruined by the staff who seemed like they’re all suffering from a group hangover - walking like zombies, avoiding any eye contact, constantly staring into the floor or the plates they were carrying and not engaging with the guests (or us at least) at all.

Don’t often write reviews, but felt I needed to this time. Our first night without our children in over a year and we were excited to have some ribs. Ordered 2x full rack of ribs (one ultimate, one regular) and some drinks. Took around an hour to arrive, and when placed on our table the server just said ‘bbq ribs’ and hastily put them down, no mention of which were ultimate… and it was a different server to who took our order so she wouldn’t have known our orders. We then look at our plates as the server hurries off. My partner had 4 ribs and I had 5… they were definitely half a rack of ribs. Considering the full rack of ultimate ribs were £30, there was absolutely no way we were letting them convince us these were full racks. I hovered by the kitchen for a good few minutes while 4/5 members of staff just stood talking. Eventually someone came over (bar staff) who said they would send someone over to check. Another few minutes passed until someone returned and confirmed that a) she put through full racks b) we were served half racks and c) she couldn’t tell which were ultimate and which were regular. She did apologise and took things off the bill (making up something about how she tried to give us both ultimate ribs because my code wasn’t working for the full ribs upgrade - but she said she’d get the code when we she got the bill so I know that wasn’t true as I hadn’t given it to her!). It spoiled our night we were so much looking forward to and worst of all we were still hungry!! It was also no longer hot as we had to wait for someone to come over! If we wanted half racks we would have ordered half racks. I understand things go wrong, I’ve worked as a server before, but I feel they were trying to cover up their mistake instead of being honest. All it would have taken was being up front and apologising instead of hastily throwing them down and running away hoping we wouldn’t notice! All in all a disappointing evening. There were also another few tables complaining about their food/service. It wasn’t even busy! Sadly won’t be returning a lot of money for a disappointing evening.

Awful Service! Got my meal a minute after my partner ordered and they didn’t get their meal for 10 minutes and i went up to asked about his meal and all I got was dirty looks from this one member of staff and the whole time we were there she just kept staring at the two of us. Working in customer service myself this was an awful display and food was not up to standards!

The food wasn't the bad part, the price was alright for me. The staff were rude, unwelcoming and impolite. From this experience, I have decided not to go back as it's not an environment that encourages me to spend my money.

Cold fries and chicken. Mediocre portions and disgusting toilets. Overflowing bins. Really poor value for money. Really poor