The best restaurants serving American food in St Peters Thanet South East

Unpleasant visit. Coffee order wrong twice Staff forgot soft drink order Plain incompetence due to poor training, lack of skill in English language and inability to pay attention. reviews for this firm's branches show similar problems are widespread Stay away

Really bad. Got seated quick enough when we arrived but waited 25 minutes for our drinks which was a bottle of beer and a coke. 25 minutes is a long time when just sitting at a table trying to get someone's attention. The people next to us were waiting even longer. Didn't get asked about allergies even though the receipt said we had (my wife has a diary allergy.) Good job she knows what to order. Lots of other unhappy customers. Wouldn't waste your time or money. Had to go and ask for the bill as server more interested in doing anything other than talk to the customers. This is my a cheap place to eat out anymore so the service really needs to be on point. Poor.

Delivered wrong items as per usual, had to struggle through the app going round in circles only to be told to talk to Uber eats as they deal with the delivery. Finally got to speak to someone and issued a refund of half the amount I should have been. Only to be told McDonald’s set the refunds not them. So there was nothing more to be done. I have paid for an item I have not received and not been reimbursed for it. Shocking and terrible business especially from one so large and wealthy. Greedy and disgusting service. I would love to be contacted and issued with a full refund as the whole experience and meal was ruined by frustration with the difficulty of the process.

Yet again, I order a meal from here, and they always miss something out, customer service terrible, it clearly states what you get, and having called them, for them to say it doesn't come with chicken, is a joke, LOOK at your menu.