The best restaurants serving American food in Guildford South East

We came in for the Euro Finals and they acted so harsh. Our friends booked another table and they said “You can't talk with each other or be around each other’s tables” - our friends left because of that. If we see you around each other two times you are out. It is finals, there is no need to make it so strict. We are here for fun not to cause trouble.

I ordered a takeaway fish and chips for the family, at an award winning top 10 UK fish and chips shop... I was horrified to find out that I had been served. Happy shopper frozen chips from the corner shop next door. I immediately took them back and was refused a refund. And police had to be called.. I have it all on video of the mad admitting he got them from the freezer next door, because he had ran out of chips. This will be posted on every social media network and was on live feed.. absolutely disgusting staff and they should be stripped of there awards!!!!

The steak was really the worst steak I've had, returned it twice and the chef still wasn't able to get it right, very disappointing

Annoyingly Nando’s was full so we ended up going next door for the worst dining experience ever. Warned as we arrived that they didn’t have much food in stock… but that was ok, we just wanted burger and chips, which they had. When ordering on the app, (as no one came to our table after we were sat down) I forgot to make it “two” child meals. I went to the till straight away to explain, but was greeted with a real attitude of “I’m not interested in helping you” After a few minutes of the guy faffing on the machine and constantly telling me he can’t promise anything to correct the order(!) (it was simply to add the kids meal reduction, which the deal was kids get a £2 meal with an adult meal)…. I just said I’ll happily just cancel it and redo it if it’s too much trouble, which was met with more huffing and puffing. I finally bit the bait and said I’ll just cancel the whole order then and go some where else, to which he quickly then said, oh it’s ok I’ll just comp it as it’s only £2. So after that fiasco, I felt like we’d finally got somewhere, but considering we were only one of the two tables being served, or should I say, NOT being served or waited on… it took over 30 mins to receive our cold food. We heard a bell ring from upstairs 20 minutes after ordering, but the staff ignored it. I assume that was our food, and probably why we got I cold 10 mins later. Just before our food arrived, I followed the sign to the toilets, but half way up the stairs I got shouted at and told they were out of order. I just replied “I was following the sign”, and the guy said “oh, checking on your food were you?” (As the kitchen was upstair)… I mean, probably a good thing, as our food then arrived, so again, I took that as a win. But, the fries were ridiculous, so thin, cold and hard. Our children’s burgers were burnt round the edges. My wife’s burger was tiny and tasteless. No one came over to check in on us, or ask about the food. Staff were just leaning at the counter on their phone, and instead of waiting us, were just waiting to go home. We ended up just leaving (as we’d already paid on the app) as no one came over, and I was too annoyed to go up and complain, we just wanted to leave at that point. Everything seemed to be a big effort for these guys, and anything they said was incredibly insincere and baiting for some sort of argument?! It was the most bizarre, awkward atmosphere I’ve ever experienced. On reflection and feeling really deflated about it the next day, I wish we had just left, but we just kept giving them the benefit of the doubt. Being nice doesn’t pay at this place. Avoid at all costs.

The operators of this eatery are thieves and vagabonds. I paid £36.49 for food that was never delivered and no refunds made. These are worthless scammers. They should not be allowed to operate their businesses in a sane environment. I work hard for my money. Its non refund remains an open sore in my heart. Until that money is refunded, I will never wish the organisation well. Whatever they lay their hands upon is cursed! Lateef (07514257721)