The best restaurants serving American food in Northgate Crawley South East

Spotlessly clean, friendly staff, smashed burger meal was outstanding freshly cooked food piping hot excellent quality ingredients, great value would definitely recommend

Best food in Crawley, yes they get busy and yes they can only cater for so many but what do you expect? It’s the best food around there will be demand

Booked here for my son’s birthday. Waited 15 minutes for drinks to arrive, over an hour for starters and over two hours for mains, gave up on ordering puddings due to the time that had already elapsed. When the mains arrived they were cold and the so called Ultimate Ribs I ordered (expensive at £30,) were cold, slippery and tasteless. I’ve had better from a supermarket! Chips and sweetcorn weren’t even luke warm. Clearly not enough staff to do the job. Poor attitude/service by staff who avoided eye contact whenever they could and went absent. Manager clearly out of his depth and blamed four staff being absent for issues, but they shouldn’t have accepted as many bookings or stopped takeaways to give them some chance of coping. Seemed more interested in dispatching the Just Eat and Deliveroo orders than serving customers in the restaurant. Are they a restaurant or a takeaway? I’ve never seen as many people leave a restaurant because they couldn’t wait for their food any longer. Tables were sticky, only one working tap in the bathroom with the other missing and taped over with black duct tape, and the whole restaurant is tired and badly in need of a refurbishment. I have eaten here before and previously enjoyed the experience, but I won’t be rushing back after this latest experience. The only thing that has increased in this place are the prices and they do not reflect the quality of food or dining experience. More importantly this ruined my son’s birthday and I can’t do anything about that.

Took my daughter to get some doughnuts and the lady refused to take my money and so I left, I won’t be going to any of these stores again!

Having had a good fast-food lunch in the Birmingham Slim Chickens, we were keen to try the Crawley one. But we won't be in there again. Having paid £14 for a chicken burger, chips and drink meal, you'd expect something decent. However, the burger was kind of soggy-feeling and the chips were very over-salted. The drink was alright but that just says the drinks machine supplier had done their job well. With McDonalds as a junk fast-food baseline, you'd expect something a considerable notch up from that for what's about double the price. Very let done, won't be going again. The restaurant itself, a high room with no false ceiling, has no atmosphere so there's nothing to pull anyone in on any front.