The best restaurants serving American food in Bolton North West

Oil too dirty for chips. I had take away on Friday. Need to change cooking oil everytime. Customer service was not that bad..

Simple order - a 6 piece bucket of chicken. Was asked eating in or out - answer out. 4 packs of fries had to be included which I didn’t want but was tired and accepted. Got the meal home to find 5 pieces plus the clipped end of a chicken wing to make 6. All was completely over fried and dry. Won’t go back and hope the owners are happy and enjoy sitting on the princely sum of the cost of the 6’th piece of chicken they didn’t provide.

My visit to Kaspa's was an absolute disaster. I ordered the Hazelnut Choc Deluxe sundae, but what I got was anything but that. The Ferrero Rocher, which was supposed to be a highlight, was completely missing. Instead, the sundae was a random mix that didn't come close to what was advertised. To make matters worse, the service was atrocious. After being told to sit down and wait, I was ignored for over 20 minutes, when we where the only ones there. Not a single staff member bothered to take my order until I had to get up and go to the counter myself. The lack of care and attention from the staff was beyond frustrating. This place is a joke when it comes to customer service and getting orders right. Save yourself the disappointment and go somewhere else. Kaspa's is definitely not worth your time or money.

There was no other way to contact McDs but I wanted to leave some feedback about tonight’s drive thru visit. We are used to dealing with very disinterested staff when visiting here, however, tonight we had the pleasure of being served by 2 really friendly girls. The customer service was absolutely spot on. The girl taking the order was so polite and friendly, and the girl at the second window handing over the food asked us to park up, but again she was extremely friendly, warm and the customer service on point. Well done to both

Had the misfortune of enduring a chicken fillet burger from here recently. How standards have plummeted. A tiny overcooked piece of chicken totally dried out on a stale bun. £6.49 wasted. Never again.

We ordered via their website. Food arrived late, and items missing. This is not the first time items have been missing but as they were so apologetic the first time we thought we would give them another chance. BIG MISTAKE. They proceeded to call me a liar !!! Not 5 minutes after they said that the menu had changed so that's why things were not included, but were advertised. They offered to bring the missing items which I refused on principle after being accused of being a liar. I think they are forgetting that we the customers are their bread and butter .