The best restaurants in Gloucester South West

Short man with tattoos opened the store late, was saying to his workers he should keep us waiting outside another half hour (loudly as we could here through the door) once inside he was complaining that we should all be in church or something and not there on a Sunday morning (I work Sunday mornings and was getting breakfast for my team). He was then berating a colleague he was training for not knowing information about hash browns which was really uncomfortable as clearly his first shift or something as he wasn’t even in uniform. His attitude is gross quite frankly. Not the first time he’s been rude as he’s complained about customers being in store and not wanting to work before when i have been there.

Avoid at all costs unless you want to be charged twice and be called a lier for it. I purchased a deal of 15 cookies for £10.49. I paid once and the machine said authorised but they told me that it didn't go through so I had to do it again. I questioned it at the time but she said no it hadnt and proceeded to bin a receipt saying 'we dont need that'. When I checked my bank, it confirmed payment twice. I sent evidence to the company and they said that the manager told them that they only sold ONE lot ( which i highly doubt) and will not give me back the money, the manager wasn't even there at the time!!!. So even by sending screenshots showing the payments taken twice, they are taking the word of their manager instead of written evidence from the bank!!. Absolute joke!! Avoid, Avoid, Avoid!!!!!!!!

Order a take away last night, restaurant closed at midnight and gave a 50 min wait for delivery due at 00.10 wich is perfectly good, except at 00.30 when still nothing arrived and the restaurant was vacant I call to see what was happening, no answer from restaurant, I have a random mobile number call me back they seem half asleep asking who I was I said I order a take away they said give me postcode so I did, and they said its 2 mins away and hung up, the drive arrived at 1am with cold food I didn't want anymore the restaurant had been closed for a hour so its definitely a min of an hour out of the shop, I said I didn't want it and tried to cancel order, he dropped it on my doorstep and left, I tried to selvage something but it was cold food and hard fat stuck to the chicken were it had been sat for so long, it went in the bin, avoid at all cost

I have an egg allergy so my cake experience is mostly from cake box, I have used many over the past 10 years and are usually great so i know what to expect......... this store provided me with a stodgy sloppy cake that was really disappointing, and wet bottomed. I ate a bit of it and threw the rest away. I made a complaint but the response was..... Thank you for taking time to provide us your feedback and I am really sorry you had a bad experience. We have looked into the issue and provide more training to the staff and make sure to serve the customers with our delicious cakes. Thank you Kind regards, Cake Box Gloucester so here the thing, it wasn't delicious My partner didn't have one because "they don't look right, looks like they've been sitting around too long" I should have taken that advice

I love pizza and this was one of my worst experiences ever. Nachos ok the cheese were so burnt that it tastes like burnt rubber it’s self. Pizza base was cold as if just melted cheese was put on top of the base without going through the oven. Stick to dominoes guys!

So I was really excited to find a take out in Gloucester on Deliveroo that offered mock duck, a dish I miss since becoming veggie 8 years ago. I ordered it through the app at 6.52pm and was told delivery would be ‘around 7.30pm’. I waited in reception from 7.30pm (we are currently staying overnight in a hotel) and by 7.45pm I gave the take out a call to check delivery. I was told ‘he was close’. Finally by 7.52pm my order arrived. I queried why the order had taken so long and was told that he was the only driver on. When I finally opened our take out, not only did we discover the food was cold but there was a pack of pancake rolls missing! This meant that my husband and me would have to eat part of our order with no pancakes, which kind of defeats the object of duck with pancake rolls! I called up the take out and they promised they would send me some. This was 8.01pm. By 8.16pm I chased them up, only to be promised they were close by. In the end they hung up on me. In the meantime I complained to Deliveroo and finally at 8.52pm, 2 hours after my original order, they called me to say they had arrived with pancakes. By this time our order had been binned as it was cold as well as greasy. I told the woman I would meet her in reception (to speak to her about their appalling service) only to discover that they were not there! Absolutely appalling. Avoid.