Golden Palace in Gloucester

Order a take away last night, restaurant closed at midnight and gave a 50 min wait for delivery due at 00.10 wich is perfectly good, except at 00.30 when still nothing arrived and the restaurant was vacant I call to see what was happening, no answer from restaurant, I have a random mobile number call me back they seem half asleep asking who I was I said I order a take away they said give me postcode so I did, and they said its 2 mins away and hung up, the drive arrived at 1am with cold food I didn't want anymore the restaurant had been closed for a hour so its definitely a min of an hour out of the shop, I said I didn't want it and tried to cancel order, he dropped it on my doorstep and left, I tried to selvage something but it was cold food and hard fat stuck to the chicken were it had been sat for so long, it went in the bin, avoid at all cost

I popped in yesterday for a quick snack, late afternoon. Place was deserted and no orders while I was there. Order was one pancake role........took over 25 minutes; thought the chef had died! To be honest, it was very tasty and nicely cooked, if a bit small. Having read the reviews, I don't think that I would risk a large order.

I ordered over 40gbp of food on just eat and the booking was confirmed for delivery at 7.30pm. It was to feed the whole family . They never arrived and despite over a 100 calls never answered the phone . AT 10PM the website suddenly flagged the order DELIVERED. Of course IT NEVER WAS and they never answered the phone up to 11pm that night. We made by then 200 calls which connected just to an answerphone . I guess many people were disappointed. Is it a real take away ?

We ordered 6 pm New Year’s Eve through just eat. 9:30pm still no food we rang the restaurant who said it had been delivered. We never received the food and we rang the restaurant who said the driver tried to deliver and I don’t understand English.. then the phone was put down and our numbers blocked. Absoloute scum bags conning people out of hard earned money!

Absolutely disgusting delivery never even came even after being told it was on the way will never order from this place again definitely wouldn’t recommend it

Put the order in at just gone 6pm. Said it’ll be delivered by 7:14 I thought okay this isn’t bad. Come 7:45 nothing. I rang them over and over on my house phone and mobile and didn’t get through once Messaged just eat and they said it’ll arrive by 8:10pm okay finally our food will be here. Nope.... 9:30 my food arrived STONE COLD. I asked for my money back and they said they aren’t going to !!! Going to ring you later and demand my money back. £30 F*cking pound on stone cold food 2hours late. I don’t think so DO NOT EAT HERE

Last night me and my partner fancied a chinese and decided to try this on what a big mistake first of all the lights were all off when we arrived and he threw us the bag of food and closed the door. Then we went back to the flat well the next morning I was being sick and so was my partner the chicken balled were greasy and tasted burnt the crispy beef tasted like it was from the scraps of the over the prawn crackers tasted like a bin. I called them demanding a refund and they ended the call and I called again asking for a refund and they ended the call on my what rude horrible people if I dont get my refund I will be going to the health and safety department to close this place down.

This place was dreadful, the food took 1hr 50 mins to come even though it said estimated delivery time 30-50mins. I had to call to chase it, they said it would be 5 mins, when it was much longer. No apology for the delay. Then half the order was missing, when I called to tell them they said they would call me back, which they didn’t. I called back politely asking for a refund or the remainder to be delivered. They accused us of lying and said the food was in the bag when it wasn’t. Hung up on me several times. No refund or the extra food. The worse service I’ve ever had from a takeaway.

I order in Foodhub and I request my food on delivered at 9:30, but they didn’t did it even send to wrong place. And when I call the restaurant asking about my food ,the owner admitted they send to wrong address, and they will send again for me. But I been waiting for an hour I get nothing, so I call again and they said they can’t find the address so need a lot time to get it . So I wait started at 10 till 11:30pm for nothing.and the owner call me and he was blaming me saying is all your fault cause you give us the wrong phone number so they can’t find the address keep blaming me and fxxking me saying (if you not happy with this just cancel it we don’t care ) I was feeling so ridiculous,I was trying being nice so I keep telling myself it’s alright maybe they just misunderstanding. But for that attitude I really can’t take it. Pls don’t order food in here anymore let’s get this shop close. I can’t believe the owner can said that to they customers if they’re not really care the business why they don’t just close. Don’t order any food in this restaurant , if not you must regret. All I can say to this owner is was (fxxk you too) they not deserve a star

I ordered at 6.40pm and got the message food would arrive at 8pm. At 8.30 I phoned them and they said the deliver left at 8.18. Numerous other calls were avoided. At 9.30pm just confirmed I would be refunded my money back. Avoid at all cost.

Placed and order this evening for delivery and after 2.5 hours it still hadn’t been delivered even though they said it had been. Eventually had to go and get it to find out the driver had been told not to deliver it. The quality of the food was a 1 and out 5 even after all of that wait. Poor, poor.

We ordered from here through the justeat app. Didn't look at the reviews here first. Got a decent deal. Would take an hour to cook and deliver. Fair enough but took one hour 20 mins to arrive. Food nice but a bit greasy. Think I'll delete the app as decent Chinese more local to me.

Do not order from here you will be fed dead spiders and when you ring to complain the restaurant hang up on you because they can’t understand you

Awful . We asked for no veg in the crispy beef and they gave it with veg and it wasn’t even a full portion . The plain noodles tasted of disinfectant . We ordered the sweet and sour chicken balls yet they failed to give us the source just the dry chicken . The chips were undercooked . Had to wait over an hour even though we ordered it before hand , there was even 4 people working at the time . When I picked up my order and paid I get home and have a call claiming I never paid . I had the receipt in hand and they wanted me to pay again??? I went down back to the shop and showed the receipt and asked for the sweet and sour source which they failed to do . However they said we already had it , which obviously we did not 🤬I do not recommend this place as the employees were rude and respectful to their customers .and do not give the correct order

we had a delivery last friday evening which was 15 mins early and was looking forward to the food, but it was awful and very salty, the egg fried rice was brown and absolutely awful, the chicken satay in sauce was horrible, have received an order before a few months ago and it was nice but not this time, the only thing I liked was the vegetable chow mein, son too complained , wont order again

Placed an order via Just Eat while drunk. Fell asleep waiting for order. Driver refused to leave food with my neighbour and when I enquired where my food was they said it had been delivered. Food paid for. Refused refund and so have just eat....

Ordered via Justeat at 7.45pm. Still no food at 9.15pm. We called the place about 10 times but went to voicemail. Finally got through to be told it would be another hour!!!!!!!!! No apology!!! We ended up cancelling the order and going elsewhere! Would never...