Cake Box Gloucester in Gloucester

I have an egg allergy so my cake experience is mostly from cake box, I have used many over the past 10 years and are usually great so i know what to expect......... this store provided me with a stodgy sloppy cake that was really disappointing, and wet bottomed. I ate a bit of it and threw the rest away. I made a complaint but the response was..... Thank you for taking time to provide us your feedback and I am really sorry you had a bad experience. We have looked into the issue and provide more training to the staff and make sure to serve the customers with our delicious cakes. Thank you Kind regards, Cake Box Gloucester so here the thing, it wasn't delicious My partner didn't have one because "they don't look right, looks like they've been sitting around too long" I should have taken that advice