Taste Of China in Gloucester

So I was really excited to find a take out in Gloucester on Deliveroo that offered mock duck, a dish I miss since becoming veggie 8 years ago. I ordered it through the app at 6.52pm and was told delivery would be ‘around 7.30pm’. I waited in reception from 7.30pm (we are currently staying overnight in a hotel) and by 7.45pm I gave the take out a call to check delivery. I was told ‘he was close’. Finally by 7.52pm my order arrived. I queried why the order had taken so long and was told that he was the only driver on. When I finally opened our take out, not only did we discover the food was cold but there was a pack of pancake rolls missing! This meant that my husband and me would have to eat part of our order with no pancakes, which kind of defeats the object of duck with pancake rolls! I called up the take out and they promised they would send me some. This was 8.01pm. By 8.16pm I chased them up, only to be promised they were close by. In the end they hung up on me. In the meantime I complained to Deliveroo and finally at 8.52pm, 2 hours after my original order, they called me to say they had arrived with pancakes. By this time our order had been binned as it was cold as well as greasy. I told the woman I would meet her in reception (to speak to her about their appalling service) only to discover that they were not there! Absolutely appalling. Avoid.