Ordered a delivery at 16:40.
Arrived at 18:05 freezing cold.
Absolutely atrocious and no way to call anyone to complain- only an online form. Don't order from here.
Visitamos con amigos para tomar una copa y decidimos comer. 3 De las 4 comidas estaban bien, pero el 4 de julio de ser pescado y patatas fritas llegamos con guisantes como balas. Cuando fue llamado por miembro del personal y dijeron que los guisantes se comiera él dijo "lo siento por eso" es y no hizo ningún intento de ofrecer una solución, luego repitió que eran incomibles y su respuesta fue 'bien qué quieres hacer? 'en un camino de enfrentamiento. Me instó plato y era bastante anonadados por su respuesta y actitud así que dije 'absolutamente nada que luego respondió "ok" y caminamos lejos! Se fue a otro miembro del personal y se fueron a la cocina. Entonces fui y me dieron el director y le hicieron consciente y comentó que él fue uno de sus mejores empleados. Tomó mi comida y fue sustituido, pero acabé no comer todo como me dejaron comer en mi propio como todo el mundo había terminado su comida. No nos cobraron por la comida, pero no comeré allí de nuevo! Desde la reforma, están tratando de ser de categoría pero no! Una experiencia totalmente decepcionante y, en general, una mala relación calidad-precio!
Staggeringly poor service. "Yes, what" isn't any first approach from serving staff to any customer, followed by "wait, I'm not logged in". Took my business to Costa around the corner. Avoid
Met a friend for coffee. We went back for seconds and had breakfast baps. Turned out to be a very expensive visit having to pay £60 parking fine for going 13 minutes over a measly 90 minute parking allowance that was not well signposted. I thought it was quieter than previous visits, now I know why. Won't be going back.
Mercure Exeter Southgate Hotel, 30 Southernhay E, Exeter EX1 1QF, United Kingdom, England
In my entire life I never experienced such poor service: Let me explain myself: We just arrived to Exeter today and was looking forward to spending a nice evening with my Son before leaving him to start University! Instead it was the worse evening and experience in a restaurant in a renowned hotel in my entire life! First not even a “Hi” or “Good evening”! Then we went to the restaurant and asked for a table for two, both the Barman and the waiter just looked lost, after waiting for more than 10 min, and been asked 4 times for our details !!! Finally were invited inside the restaurant and to my surprise was empty! We chose a table ourselves, sat down finally, but only to wait again for another 15 min without been asked if we wanted a drink, nor given the menu!!!! I’m 45 years old, I traveled in many places and different countries, from a hospitality and real estate background but this evening i was only expecting a nice diner in a supposed nice Hotel with my Son, a historic moment as last evening together before I leave him behind , instead it was ruined by an unexpectedly awful and Mood ruining experience which I will never forget.
3, West Street Mews, Exeter EX1 1BB, United Kingdom, England
The venue is a deception. A closed business and is still popping up to put customers to stress in vein.
Kindly pull down this advert untill u reopen the location.
The most polite team of staff welcomed us today (25.1.25) at the Hotel Chocolat Exeter cafe. The lady making the drinks, the lady taking the orders and the lady serving at the till were all so extremely pleasant and polite.
It’s rare these days to be met with such a smile and as a customer feel like they really wanted you to enjoy your drink and feel welcome.
We’ll be back……