THE GATE HOUSE in Exeter

In my entire life I never experienced such poor service: Let me explain myself: We just arrived to Exeter today and was looking forward to spending a nice evening with my Son before leaving him to start University! Instead it was the worse evening and experience in a restaurant in a renowned hotel in my entire life! First not even a “Hi” or “Good evening”! Then we went to the restaurant and asked for a table for two, both the Barman and the waiter just looked lost, after waiting for more than 10 min, and been asked 4 times for our details !!! Finally were invited inside the restaurant and to my surprise was empty! We chose a table ourselves, sat down finally, but only to wait again for another 15 min without been asked if we wanted a drink, nor given the menu!!!! I’m 45 years old, I traveled in many places and different countries, from a hospitality and real estate background but this evening i was only expecting a nice diner in a supposed nice Hotel with my Son, a historic moment as last evening together before I leave him behind , instead it was ruined by an unexpectedly awful and Mood ruining experience which I will never forget.