Delivery
Pickup
Outdoor
The best restaurants in Whitehall Blackburn with Darwen North West
9 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
667 Opinions in 1 websites
My partner and I had booked a 2 night stay at the Astley Hotel 18th and 19th January 2025. We booked it because on the Website the Hotel and surroundings looked lovely and relaxing and my partner and I were looking for a relaxing place as my partner has prostate cancer and needed some R & R. Unfortunately the executive room we booked was DREADFUL! As soon as we got to the room, my partner ran a bath, the water that came out was a dirty yellow colour and the jacuzzi bath didn't work either! We immediately called reception and asked for a manager. The restaurant manager came to our room and we explained the issues, he said the boiler had broken down 2 days previous and it had been fixed but the rust was coming out in the water, that was why it was a dirty yellow colour! And he said it would remain like that for a few days but he said the water was safe to wash in! He then added all the jacuzzi baths in the Hotel didn't work! We told the restaurant manager we were still not happy, so he said he would speak to another Manager ( who was in a meeting) within 1/2 hr. So then we put the tv on and there was no signal, so I contacted reception again! A young girl came to the room, she said where our room was situated it couldn't get a signal, so she said we could have a different room. We looked at the other room but the room was smaller and the bed was a lot smaller and the bathroom was basic! My partner and I had paid for an executive room and this room certainly wasn't to that standard!! The manager had not come back to us so we rang reception again and spoke to the restaurant manager and asked that we have a full refund as we wanted to leave. He said we could only have a refund for 1 night even though we were not using the room! After some arguing on the phone ( the Manager refused to come to our room) he agreed to give us a full refund. We got our bags and went to the reception and the receptionist did not know how to do a refund and someone else had to do the refund for her! What a COMPLETE SHAMBLES! WE WILL NEVER COME TO THIS HOTEL AGAIN DUE TO POOR SERVICE POOR FACILITIES AND POORLY TRAINED STAFF!!
442 Opinions in 1 websites
Went on Sunday..two of us had the festive afternoon tea which include ddelicious butternut soup. delicioussanwiches and scones..one of us had rosast turkey dinner another had all day breakfast..delicious food and fantastic service..what an amazing Aladdins Cave the shop section is and the cafe itself was beautifully decorated for Christmas.we definitely reccomend Dollys...
97 Opinions in 2 websites
Four of us dined yesterday in the shorrock room to celebrate our wedding anniversary,having married at Astley Bank in 2017.we arrived to be greeted by Bill who showed us to our table,drinks were ordered as we perused the exciting menu,drinks arrived and starters of Garlick & Parsley mushrooms on sourdough bread with soft poached egg,(tasted amazing ) chicken and black pudding terrine,& crispy duck rolls,were ordered.to be followed by main courses of Goosnargh chicken wrapped with prosciutto ham,roast chump of lamb..(was delicious)panco & sage pork fillet.our starters arrived beautifully presented and oh boy was it good all round..empty plates.after a short break we were served our main courses again the skills of the chefs were evident in the presentation and quality of the food,special mention goes to the lamb dish..it just melted in the mouth,and I’m told the pork dish was delicious,again clean plates were returned to the kitchen.Now for the first time ever we were all agreed although there was a delicious selection of deserts we couldn’t manage another morsel,we finished of with coffees all round.Now iv said it before and I’ll say it again the quality,taste,presentation,of the food at Astley Bank is second to none.the friendliness and professionalism of all those we encountered yesterday was greatly appreciated and this is the reason it’s our chosen venue.although the staff we’re dealing with a wedding in the main restaurant the service we received was exceptional,special thanks must go to Bill.we look forward to seeing you all again soon.thank you Barry.
350 Opinions in 1 websites
We attended a Carol event for which was charged over a certain number. When we arrived no tickets were checked so there was no need to purchase. I paid £22 for 2 adults and 2 children, the event was not suitable for children we even asked before purchasing the tickets. Not sure what the money went to as the band was asking for donations too. Won’t be attending again, it felt cheap and grab for money with no Christmas vibes from the venue. The band was good but we had to leave early because it was not suitable for children.
44 Opinions in 1 websites
Hotel was nice staff friendly and helpful, The room was ok if a little dated some of the bed lights were not working the tv reception was poor. Big clean double bed big bath and shower decent quality towels are provided. Breakfast not sure if they were short staffed no spare tables available to sit at had to ask for the only table to be set coffe available but has to order tea toast and cereal was help yourself But the table still wasn’t set. Two other couples who came in after us were served before us. It was just disjointed the breakfast when it can was hit and plenty full. Now then the tea issue I love my tea in the morning but twice I was told the milk wasn’t off I have never had tea with milk bits floating on the top that to me is unfressh milk but was told it’s because of the full fat milk. Now I’ve been a tea drinker since I was 4 and never had tea like it. But don’t let this put you off as I was a nice hotel if a lack of staff at times Thanks for a nice stay