Astley Bank Hotel in Blackburn with Darwen

My partner and I had booked a 2 night stay at the Astley Hotel 18th and 19th January 2025. We booked it because on the Website the Hotel and surroundings looked lovely and relaxing and my partner and I were looking for a relaxing place as my partner has prostate cancer and needed some R & R. Unfortunately the executive room we booked was DREADFUL! As soon as we got to the room, my partner ran a bath, the water that came out was a dirty yellow colour and the jacuzzi bath didn't work either! We immediately called reception and asked for a manager. The restaurant manager came to our room and we explained the issues, he said the boiler had broken down 2 days previous and it had been fixed but the rust was coming out in the water, that was why it was a dirty yellow colour! And he said it would remain like that for a few days but he said the water was safe to wash in! He then added all the jacuzzi baths in the Hotel didn't work! We told the restaurant manager we were still not happy, so he said he would speak to another Manager ( who was in a meeting) within 1/2 hr. So then we put the tv on and there was no signal, so I contacted reception again! A young girl came to the room, she said where our room was situated it couldn't get a signal, so she said we could have a different room. We looked at the other room but the room was smaller and the bed was a lot smaller and the bathroom was basic! My partner and I had paid for an executive room and this room certainly wasn't to that standard!! The manager had not come back to us so we rang reception again and spoke to the restaurant manager and asked that we have a full refund as we wanted to leave. He said we could only have a refund for 1 night even though we were not using the room! After some arguing on the phone ( the Manager refused to come to our room) he agreed to give us a full refund. We got our bags and went to the reception and the receptionist did not know how to do a refund and someone else had to do the refund for her! What a COMPLETE SHAMBLES! WE WILL NEVER COME TO THIS HOTEL AGAIN DUE TO POOR SERVICE POOR FACILITIES AND POORLY TRAINED STAFF!!

When my company decided to hold our Christmas party here I went onto Astley Bank website and booked a room. A few days later I received an email from them telling me there was a Christmas function that night and they would happily offer an alternative booking if this was inconvenient for me. This is excellent service by any standard. When we arrived at the hotel the room had no heating, no hot water, plenty of cobwebs and a missing lightbulb. I went to reception to complain, 10 minutes later 2 men came to the room, felt the radiators then left again. 1 of them came back a few minutes later with a fan heater. We were paying £140 for this room. The bathroom was absolutely freezing. We found a brochure in the hotel that said the cost of a room, if attending one of their functions is £82 or an additional £20 for an upgrade to an executive room. I asked about this at reception and was told there was nothing they could do as I'd booked online. We sent an email to complain and were given a refund of £38. It might have been a good idea to mention the price deal on their website or when they emailed me. The entire experience was disappointing to say the least. We won't be going back, ever.

Lovely value for money place to stay in Darwen

Christmas party meal with friends.

Lovely hotel. The staff were very friendly. Lovely bar. Fantastic breakfast was not left lacking . I got dinner one night, and the lamb was 10 out of 10

Currently here for work and leaving tomorrow but a fantastic team here great service rooms lovely the beds very comfortable and I would be happy to return. Thanks to the team here for a comfortable stay

Great food at Xmas party good ambience

Came to my grandaughter wedding staff were exceptional

We had our wedding last Saturday at Astley Bank and wow. The whole day was seamless. The staff were attentive and friendly, food was amazing and hotel looked stunning. We can not recommend Astley enough. We had the most amazing day and a large part is down to the wonderful people who work there. A special mention to the wedding co ordinators Veronika and Lauren. Fabulous from the start in every way and extra mention to Veronika who got us through the day !! Can't recommend this little gem of a place enough. Thank you, lots of love Mr and Mrs Tighe xxx

Absolutely shocking rooms with mould , dirty beds and peeling wallpaper

Lovely looking hotel from the outside, great location to the town as its only a 15 minute walk. The rooms are decently furnished. There was only 3 pillows in the room which were very flat but the reception kindly organised another pillow. The issue for me was that there was a 50th Birthday party and we were only informed via the booking.com app and not via email so we were unaware that the music would be going on until midnight, not the hotels fault. We would have liked to have relaxed and gone to bed earlier but couldn't because of the relentless thumping from the music, if we had known I'd have probably gone elsewhere as we were up early for a long drive. The TV now doesn't have terrestrial channels but only pay on demand ie BBC iplayer or Netflix. We did stay here last year and the room was brilliant for a wedding. The staff were friendly and the breakfast was decent with a very attentive lady running the breakfast sitting. Overall I like the hotel and location, friendly staff and a brilliant breakfast, based on this and the £80 price for a double room with breakfast you can't go wrong, in future we will ask the hotel before booking to see if there are any functions going ahead but against the fact that Premier inn are charging £150 for the a double and breakfast you can't have it all.

Perfect spot for a relaxing weekend. Didnt want to leave. Love the decor, the beautiful hardworking smiley staff. Lovely cosy rooms very comfortable beds Great team couldnt do enough. Spare blankets would have come in handy as weather turned very cold. Couldnt operate tv sadly.

Bar and restaurant not available because of a wedding the rooms in need of a huge makeover and if that was a double bed I'd hate to see a single. Net curtains at a window not overlooked and there were holes in them, hole in the bathroom door and just needed decorating

Beautiful looking building and grounds, but once you get inside you're met with grumpy staff, we were a very big party of people and so many of our rooms got mixed up. Rooms were OK, nothing that I'd consider negative but nothing really special. Even the bridal suite was small and cramped, however the bathroom for the bridal suite was about the same size as the actual room. I'd stay there again as maybe a couple but certainly wouldn't ever consider having a wedding there or even recommend it for a wedding.

Staff very friendly and helpful

Great staff all so helpful lovely hotel

Amazing food! The best in Darwen. Waitress was very friendly, location is stunning. Will go again.

Fabulous hotel that feels like there is nothing around you but just a very short drive from Darwen and surrounding areas. Rooms are lovely and always clean. Food is lovely and staff very friendly and professional. The manager of the hotel is always helpful and that feels like its just like his colleagues.

We had the most incredible experience hosting our wedding at Astley Bank in Darwen. From start to finish, the team, led by the wonderful Veronika, went above and beyond to ensure our day was nothing short of magical.Veronika's thoughtfulness and attention to detail were evident throughout the planning process. She took the time to understand our vision and preferences, offering valuable suggestions and guidance along the way. On the day of the wedding, her presence was invaluable. Veronika seamlessly coordinated every aspect, allowing us to relax and fully immerse ourselves in the joy of the occasion.The venue itself is stunning, with picturesque surroundings providing the perfect backdrop for our celebration. The combination of elegant décor and charming ambiance created an unforgettable atmosphere that enchanted both us and our guests.We cannot thank Astley Bank and Veronika enough for their exceptional service and dedication. Our wedding day was everything we dreamed of and more, thanks to their professionalism, expertise, and genuine care. We wholeheartedly recommend Astley Bank to any couple seeking a truly unforgettable wedding experience

Beautiful hotel we enjoyed our stay felt warm and safe we only had one issue as I couldn’t get through to reception from the phone in our room trying twice 1st time no answer 2nd time was engaged needed some toilet roll as we only had one and a half rolls

I didn't stay but it was a nice place for a small wedding reception. I don't know if a Big wedding reception would fit but yeah like I said nice little place

The rooms were ok, good that it had a bath however plug was grubby. Staff when we were greeted couldn’t be bothered to smile, or have any warmth. It wasn’t very welcoming. Staff at breakfast were lovely and the only reason it went to 3 stars, suggest she train the rest of your front of house staff. My stay was Wednesday -Thursday. I also couldn’t order any food til 6pm, I’m sure not a problem for most but inconvenient for me. The key entry was frustrating because the plastic keyring was huge, made it difficult to unlock the door, I appreciate very nit picky.

went Accousteak night with old friends, good food and service as we expected.