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The best restaurants in St Michael's Sunderland North East
45 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
333 Opinions in 1 websites
It asks you to pick when i was there every night but doesn't give that option Drinks rubbish been telling them for months even asked the new manager to sort the drinks out nothing done then complained again about flat rotten drinks then barred me think she wants me to just give her money and say it's best pub I've ever been in she is sadly mistaken
245 Opinions in 1 websites
Unfortunately the bar service here has deteriorated massively. It must be costing the company a fortune. Had my friends not already ordered I would have left. Behind the bar were a number of staff but only 2 were serving customers at the bar. The remaining staff were all working at the bottom of the bar dealing with app orders. It's a very long bar and with only 2 staff working it they did not know who was next. People would walk up to the bar long after you'd stood there , and be served. I would have used the app myself but couldn't get a signal in the bar. Unfortunately the 2 staff serving were also extremely slow, despite there not being much of a queue. We waited ages to get served when there wasn't many people waiting, so on a busy night I wouldn't even bother. If you don't have the app or it's not working properly I'd give this bar a miss. It looked like a lot of other people felt the same as this once busy bar was noticeably quiet for a weekend night. Whoever is in charge of the bar needs to sort out proper training for the staff. I've never experienced service as bad as this in any other wetherspoons I've been in. If at all possible, use the app or you'll lose the will, watching other customers stroll to the bar while you wait, wait then wait some more
187 Opinions in 1 websites
Had a laugh with the waiter when I noticed fix finger sandwich and chips on the menu stating it took me back to my childhood when I noticed it.... the waiter highly recommended it telling me the fix fingers we're huge so on is recommendation I ordered it..... it was basically two stripes of battered fish not fish fingers unfortunately the batter was drenched in oil and inedible, the waiter came around asking about the mean to which I said great chip butty since I'd removed the fish and just made myself a chip sandwich. He did offer to do me another one but no sorry I'd already decided not the meal for me.... at checkout no offer of a reduced price or anything tbh... paid me bill and left never to return.....
55 Opinions in 1 websites
We visited on Saturday, there was 12 of us in total for my mams 65th birthday bottomless brunch The only disappointed thing was the bar had apparently ran out of Prosecco, which is hard to believe when it’s advertising Prosecco on the bottomless brunch. I asked for some little bottles, for a toast & was given the last bottle plus 2 small ones, it still wasn’t enough. The cocktails were lovely, a few wrong orders but luckily we aren’t fussy. The food order was taken, one of the party waited a lot long than the rest of us. I would recommend the pizzas. The staff were lovely, just wouldn’t like to see them under pressure, it took a while for the drinks order & the place wasn’t busy, I would recommend it, it wasn’t the best we’ve been on but it certainly wasn’t the worst Good choice of cocktails
12 Opinions in 1 websites
Pre ordered a delivery from their website, as a treat for my daughters birthday, only for the delivery to be cancelled 10 minutes before time. When I phoned up the shop to ask why it had been cancelled I was told that they do not take orders through the website, even though I had a confirmation email to say that my order was placed. I was then refused my order (I gave them my order number and what I had ordered) and was told that my refund would take up to 5 working days. Will not be ordering from here again. Terrible customer service and the website should not be taking money from people's accounts and sending confirmation emails if you can't order this way