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The best restaurants in Cullercoats North Tyneside North East
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Delivery
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Outdoor

182 Opinions in 2 websites
We have been very frequent customers to this cafe over the last 4 years. You’d think that would count for something. You’d think that they’d smile and be pleasant at a familiar face. Instead they look almost disgusted to see me. Like ‘what you doing here?’ Type of face. My partner and I visited recently with our two grandchildren for a warm up and a cuppa. They charge for baby chinos - this usually involves milk, a sprinkle of chocolate and some marshmallows on the side £2.40. Well, this time they didn’t give the kids marshmallows - so I asked and was told that this wasn’t the norm. It has been every single other time I have visited over four years. But with a face like a slapped backside, she said she’d get some. They brought over about 8 mini marshmallows for the kids each and the card machine. 60p extra for marshmallows. Honestly, I was astonished! Their tiny cup of cappuccino / americano is the same price as others charge for a large. We’d spent £15 ! So it might sound harsh, but coupled with their unfriendly nature and the expensive small drinks , I’m going elsewhere. In the summer we spend at least £100 weekly there - and visit 4/5 times a week. To not acknowledge that and give some babies a few marshmallows , is just pathetic. Rude, aggressive staff. Overcharging. No need !

454 Opinions in 1 websites
Thought we'd give this place a second chance but really wish we hadn't bothered.I really thought given all the awful reviews on Google and trip advisor they may have upped their game ,but sadly not,they clearly don't care about their customers opinion.The one star is for the view and lovely decor,but they are the only positives.The staff are so unfriendly and one in particular was quite rude to us.The food is very expensive for low quality ingredients and the wait times are ridiculous.They could really do with some customer service training as most of the staff appear to not want to be there which is reflected in their attitude.Wont be giving them a 3rd chance as they clearly have no intention of taking on board their awful reviews and improving things .