Zizzi - Port Solent in Portsmouth

Came here as we had a booking for a nice dinner out on a Sunday and we were ignored at the door for at least 5 minutes, we were not even greeted just asked if there were two of us and the host walked off. After we sat we waited 15 mins for someone to come and take our drink order and then saw the drinks just sat on the bar for a while before they came over to us, the restaurant was pretty much empty but it still took a while to get served. My drink was flat and no one came over for a long time. The food was amazing, 10/10 for that but I will not be returning because of the poor service the staff gave, no one on the floor was in uniform so it’s to be assumed that they were all supervisors and above, if this is how they’re leading by example I dread to think how they’re training their staff. Quite simply will not be back for a while, it used to be so good here but the standards have fallen MASSIVELY in the last few months.

We come here often and always enjoy the food with plenty of options and the ambience (asking for a table by the window). Sam and Ben are always attentive and super helpful when ordering. Look forward to coming again 🤗

Have eaten here several times over the years as it’s conveniently situated for the group of us who live in different areas. Also, being a chain the menu is consistent. We arrived at 19:00 and our drinks and food orders were taken promptly. Whilst the drinks arrived without delay, the 4 lime and sodas we ordered were around a 1/4 line cordial with still water and almost unpalatable. It was nearly 1.5 hours before our food arrived and only then because I stopped a passing waitress and asked her where our food was. Sadly I didn’t catch her name but she was a huge improvement on the waiter who’d taken our order. When the food arrived, one of the meals was incorrect and my friend was served pizza rather than the pasta she’d ordered. When her pasta did arrive, it wasn’t what she’d ordered as they no longer served the dish she ordered. The pizzas were ok but not the usual standard and weren’t as hot which suggested they’d been waiting on the side for a while. We were told they’d had some large orders in and had struggled to keep up with the demand. The waitress who sorted out the debacle caused by her colleague took our desserts and teas off the bill which was appreciated and in fairness her service couldn’t be faulted. The original waiter must have either been new or a temp but shouldn’t be serving customers with his lack of experience on a busy shift. He slid cleared one friend’s plate away whilst the rest of us were still eating! Maybe if they focused on the customers on site rather than deliveries they’d be better able to cope with the demand? As a group we agreed to find an alternative restaurant next time we meet which is a shame.

Arrived as a group of 10 (mixed ages) expecting a bit of atmosphere on a Sunday late afternoon but we ended up being the only ones there. Unfortunately there isn't really a good word to say. Food was ok but nothing special and very overpriced. Should be half the price. Service was very slow and staff didn't seem interested. We had to ask various times for simple things like cutlery for our mains. Very slow at clearing plates and in general everything took an age. Toilets were absolutely filthy, dread to think what it would be like if it was busy. When finally getting our bill (using student discount which gave 20% off mains) we asked to split the bill. To this we were told if we use the discount we couldn't split the bill. (Never have I heard of this anywhere else I have ever been). We then asked for the optional service charge of 10% to be removed as we felt it was not deserved, only to be told the service charge had to be paid if using the student discount. Once again absolute rubbish ! After speaking to various staff (who to be honest seemed confused by the whole issue) we decided to reluctantly pay the bill and quickly leave. Our complaints seemed to fall on deaf ears. Definitely would not return. My advise is don't waste your good earned cash !!

The food was nice but really spoilt by the bad atmosphere in restaurant. Our server barely smiled and it felt as though the staff had some issues between themselves so not a friendly experience at all so will not be returning.

The literal worst chicken salad and for £15 must be joking.

Emma W was our server and she was lovely

Emma White was so lovely, her smile is definitely contagious. Great service !!

Busy evening waited 20mins before drinks order food slow to come out noisy restaurant would rather come back on a week night not a busy Friday evening Food fresh and tasty not big portions

Emma W was our server and she was fabulous. Food also lovely

Popped in on a quiet afternoon and as usual, brilliant service and fantastic food. Lovely location as well

Pizza was fantastic! Julia was very nice!

Great food as always at Zizzi's Port Solent, our server Rachelle was lovely and very helpful.

Thabk you Ben for being a great help with my allergies.

Nice location. Ben was helpful.

Exceptional service from Rachelle credit to your establishment,great service you really stepped it up Rachelle

Emma was wonderful, very helpful and accommodating. Very pleasant dinner!

Rachelle was best, give her a raise

Julia at Port Solent Zizzi was really helpful and attentive.

Had a great experience at Zizzis Port solent with my friends and children. Kids meals are really good value. Ben was our waiter who was really helpful and efficient. Would recommend

Julia was our waitress, service was prompt and friendly.

Lovely place lovely food and Julia was delightful.

Had a really lovely time with my friend. Food was really nice. Sabi was really nice serving our food

Asked for carbonara minus chorizo- it came with it! Pesto Rosso - had 3 minute pieces of chicken for over £15! Wagu meatballs with pasta were like bullets- will not visit this branch of Zizzi again- let’s the company name down.

We were served by Julia and she was great

Unfortunately we sat next to a very noisy group which stifled our ability to chat.

Julia was so polite and had great customer service with a smile so lovey.

Ben and his team are very efficient

Great night, food was perfect !! Served by Ben, who looked after us. Will we definitely be returning . Thank you

Ben was an amazing waiter , made us laugh and kept us topped up on vino (wine) Myself and lisa very much enjoyed ourselves will definetly be back!

Lovely, well set out interior, attentive service, well presented tasty food at not a bad price. Easy choice to eat here if your down at the boardwalk.

Ben was great ! Food and service great!

Our server today, Ben, was lovely and made the table feel very welcome. From table 22 :)

Excellent service from Rachelle today and the usual great food we come to Zizzi for.

Rachelle was wonderful very polite not over powering they when needed

Great service from Emma who made us feel welcome and cracked some jokes with us

Lovely evening at Port Solent. 4 mains and 2 drinks each plus 3 deserts £161. The sticky pig pizza was fabulous. Mediocre meat balls, average mushroom risotto. Service was a bit slow to start with but we got there. Drinks pretty expensive.

My family and I had a lovely meal at Zizzi’s restaurant Port Solent, in particular Rachelle our waitress was on hand and catered for our every need ! Top service many thanks

Excellent food, excellent service. All had an amazing time. Many thanks to Julia for being a great waitress.

Food was lovely, service was excellent. Ben, our server, was lovely and very knowledgeable about allergies.

Great atmosphere friendly service. Julia was excellent

Rachel let was very helpful and friendly

Rachelle our food slave was interesting, engaging with good personal hygiene

Julia looked after us really well.

Rachelle, was wonderful! She went above and beyond to deliver amazing service . She was extremely knowledgeable about the menu and brilliant with the kids. Thank you

Rachelle was an excellent hostess

Good food , nice location and staff, an overall lovely evening spent catching up with friends.

Rochelle was really helpful and very polite and friendly. Food was nice and served quickly.

Rachelle was a polite and present young lady. She interacted well with my partner and I, and carried out her duties in a professional manner. Great food too.

Richelle was brilliant, so attentive and friendly and professional she’s a credit to you guys

Very friendly customer service, nice food without the long wait times. Overall excellent service throughout

Great service, super friendly and good food!

Great foof and amazing service from Sabi. Thank you

Served by Rachelle.excellent .Good catch up with friends

Really lovely evening to celebrate the birthdays of two family members. Fantastic food and great service.

Excellent service from our server Rachelle She was very attentive

Our waitress was Sabi & Ben, they were very helpful and made the experience smooth and lovely. Hold defiantly come back!

To be completely honest the food was mediocre at best and very overpriced, the portion sizes were quite small and the pizzas were very thin and i mean very thin. You may be saying well it is Italian but i do not care, i could have gotten a better pizza at dominoes for like £5. NOT very impressed

Good service and excellent food

Good service, speedy, customer awareness good.

We parked up at Port Solent passing time until boarding the ferry later to Santander. We chose Zizzi’s and had an enjoyable meal. Super friendly staff, speedy service and great food. Professional concern regarding allergies. I had the sea bass and my husband the calzone. We will be back when we return from our Motorhome trip.

Excellent food and good service

Bright vibrant restaurant. Staff were chilled and helpful. Food was very nice especially the puddings. The teenagers eyes were wide with delight so we were happy too!

Really nice meal, the food was amazing. Both Ben and Emma were great hosts. Would recommend this zizzi's.

Ben was incredibly friendly and attentive. Lovely food as always. Thank you

Rachelle was a lovely server today thank you to her

2nd time missing items! Very poor service!

Very noisy environment. Only discovered later that Tastecard deduction had not been made on dessert course.

Great selection of food, including vegetarian and vegan options. Pizza, pasta and risotto along with other options. Sabi really looked after us - we'll be back 😊

Great service, hot food, quick, all round 10/10

Food was excellent and our waitress Julia was very helpful and friendly

Our waitress Rachelle provided excellent customer service and our meal was delicious.

We had a fab 17th birthday celebration at Zizzi, Port Solent this Saturday evening. There were 9 of us and we were booked in. Ben kindly fitted us all in along the back wall, which was perfect as we had a 4 year old with us. Rachelle is the best. She was SO patient taking our orders (especially the little one as well as the birthday boy). She also has a lovely sense of humour. Thank you for making the evening great. By the way, the food was amazing!

Great and amazing customer service from Rachelle thank you 🤗

The food was very good but overpriced. The staff were very good. The major downside was that the toilets were filthy, didn’t look like the floors had been cleaned for weeks.

Ben and his team were great last night, nothing was too much trouble and made the evening most enjoyable with my friends definitely will be returning

Rachelle at Port Solent Zizzi was a wonderful waitress. Very friendly and joining in with jokes at the table. Asset to her team.

Fabulous location, good food and wonderful server. Julia was very cheerful and attentive. Also the manager went out to obtain sugar when they ran out for our coffee. Food always good here with nice surroundings at the marina.

Amazing food.im a vegetarian and this has been the most choice I've had that wasn't plant based in a long time.all the staff were lovely and quick to serve and ask of we wanted anything.sabi was,our server and she was very nice.would definitely go again and recommend to friends.

They now force you to pay by card...! Now they are cashless I will never spend at their chain of restaurants ever again or entertain recommendations to friends, family or business associates and the staff missed out on tips. Why do corporations like this think they can trash cash feels like a budwiser moment for the zizzi chain.

My partner and I popped in for a quick lunch and I have to say I'm very glad we did! Great vegan options and Ben is a superstar! Very attentive and helpful, great laugh too! Thanks Ben, we'll be back for sure!

The food was really good our server Emma was really friendly and so polite and the drinks were amazing by Lauren

Seated quickly with a smile from Ben. Lovely food and atmosphere, cocktails were exceptional from Lauren. Table service from Emma was quick, courteous and always served with a smile.

Thanks Emma one of the staff for everything. Brilliant food as well 😉

Slow service, missed order, TINY table for four people

Sienna was really good and went out of her way for our weird requests food was excellent and will be returning.

Emma was wonderful and so helpful. She is an absolute asset to the restaurant

Had a fantastic experience and felt my mum’s gluten allergies were dealt with really well.

Great meal, great service from Rachelle.

Thank you to Rachelle! Great value and really friendly staff!

Rachelle was amazing. We had a young one with us and she was incredible with her. The service was impeccable, friendly and attentive. We will 100% be back.

Went out for a lunch with the other half and was very delicious, just a tad too pricey these days. May look elsewhere as every penny counts

Emma was lovely, and food great as always-thank tou for your service

Waitress Emma gave great service, lovely food ! Thank you!

Great Service and great food, staff were very attentive although it was busy, would defiantly return and recommend, well done all!

Emma was amazing, we will be back for sure

Rachelle served us today lovely service and very welcoming!!

Great service by Emma , offered free desserts due to longer cost time . Very informative with what wasn't and was on the menu. Thankyou

Only issue was they forgot my drink and pizza was Luke warm, but the quality of the food was very good

As always food was great and our server Emma was very friendly and welcoming. She was great with my daughter as she is a fussy eater and Emma made everything easy to order :-) we will definitely be back again :-)