Bella Italia in Portsmouth

Was a busy Friday, we had pre booked. They automatically add service charge to the bill. They had ran out of a certain dish by 7pm on a Friday night which surprised me. Server was helpful enough but not to warrant a specific service charge. Id rather leave a tip direct to the person if they go above and beyond. Which on this occasion they did not. The guy at the till/welcome desk was just doing his job, nothing more, nothing less but not very engaging. We literally had two drinks and two meals and the service charge was automatically about £5. Each to there own but watch out if you're in a bigger group ordering more and you don't feel the service warrants whatever they're automatically charging.

We came to Bella Italia for a date night and was greeted at the door in the nicest tone voice we heard from our server all night, we were then walked to a tiny little table next to the stairs in a pretty much empty restaurant and our server just drop the menus on the table and walked off before she could walk off to far we asked if we could sit in the booth instead and got a response of just “yeah”. hoping to eat off of the set menu we were a little disappointed that the garlic doughballs and the cookie dough dessert wasn’t available but we understood as we both work in hospitality, we were asked by our server if we were ready to order to which we told her we had been trying to order on the app, which we failed at. Then after trying some more we started looking around to catch someone’s eye. it took until 8:00 to get our order taken ( we were seated at 7:30) because our server just disappeared, although, what seems to be the manager took our order and was beyond helpful, food came quickly and was really nice, over all server was a bit dry and cold and not up the the standard that should be in a restaurant.

Delicious dinner, very well priced and waitress Leah was extremely kind and helpful! Would recommend!

Anett made me feel at home, comfortable and made Bella a very special moment for me. 10/10 all staff are wonderful ❤️

Leah is amazing!!! made the whole experience more enjoyable!!!

Thanks Isa ! Very warm welcome and great service !

isa was very friendly and we had a lovely experience

Good service but disappointed with very small portion of food and expensive drinks

My server today was Anett and she was fantastic. I wanted to sit outside but the area was closed, however, Annette made it possible. The food was lovely but most importantly the service was outstanding, nothing was too much trouble. Thank you Anett for making my visit today an amazing one.

Anett was super sweet and made us feel really welcome with my two year old granddaughter. Food was delicious too.

Fun place for shopping and dining.

The waitress we had was called Anett who was very friendly and attentive. We hadn’t mentioned it was my mums 80th birthday but as we were paying it came up in conversation suddenly she disappeared and came back singing happy birthday with a candle in a brownie and ice cream and 4 mini lemoncello each. Such a simple kind gesture made my mums day and a memorable trip to your restaurant.

Amazing food!!! Came out really quickly. Service was brilliant as usual! Our waitress Leah was so friendly and helpful, having a gluten intolerance myself, she was very advisory of what to go for :)

I can for my birthday an was served by Leah, she was absolutely amazing great service all night x

Went to Bella Italia for my sister’s 19th Birthday. Leah was attentive, friendly and a great asset to your company. Thankyou for making our night special!

I appreciate that not everyone will share the same opinion when going to a Bella Italia, as evidenced on our own visit - but it really is a case of making the experience work for you and communicating with the staff! Our meals, drinks, and table were constantly checked and surveyed, despite it being a busy evening for them. Our dietary needs were also catered for when it would have been easy to miss, which was very appreciated. All in all, great food, great service, and a classically great evening at this italian institution!

leah was amazing she did a lovely job she was very understanding she was super helpful. :)

Fabulous food, fabulous service! Food tasty and piping hot! Highly recommend.

The service was excellent and Leah was so friendly and polite. The food was excellent and was hot and plentiful. Definitely recommend the premises for both service and great food.

We had a lovely evening, the food was great and Leah our waitress didn’t spare the Parmesan!

We brought a group of 36 in from the US while on a university trip & we had an amazing experience! Andrea & Ivo made our experience one for the books! Highly recommend for EVERY aspect!

Andera made our day with dessert and was so sweet!! such a great place!

very good, ivo was brilliant and attentive

The food was Fantastic and the service from Ivo was great he made it worth it to come here even after we tried multiple restaurants

We had a dog with us , so bella italia was ideal , food was delicious, and our waitress Anett was very friendly and polite . A very enjoyable experience..

Anett was so lovely. Great great service:)

Service by Leah was great! Good food and quick service

Staff were very friendly and good service, Leah dealt with our large group very well we were all very impressed.

Leah was exceptional at dealing with our large group and delt with any issues professionally and effectively. Highly recommend

Food was great great service. Leah was very helpful

Good food and good service from Leah!

Good food, great service from Leah

We dined in on Saturday. To start of we had no one come up to us to take our order neither did anyone let us know that we could order on our phones. Ordered starters- my cheesy garlic dough balls were cold. Ordered a Gamberoni - prawns had absolutely no flavour, the pasta was awful had barley any flavour to it couldn’t even finish it. Pepperoni pizza wasn’t great either especially for a “Italian” restaurant. No one checked up on us to see how the food was. Very disappointed as we’ve been to Bella Italia in other locations which haven’t disappointed.

Booked a table, was seated and waited, and waited and after 20 minutes of no interaction we walked out. Service was dire. But it's OK, because there are some lovely restaurants in Gunwharf that are happy to serve customers properly.

From start to finish very disappointing food horrible service even more horrible than food Disgusting 🤮

Amazing! Food was delicious! Service was so friendly and welcoming, leah our waitress was brilliant.

Andera was very polite, smiley and made us feel welcomed and comfortable

Excellent food and excellent service from our waitress Leah. A great evening to round off a great day.

Walked out 15 minutes after being seated and saw the couple who were seated at the same time followed. Ignored over and over by the 3 staff members there today 11th over and over. No drinks were even ordered. They were more interested in cleaning tables, discussing whatever with each other etc etc...should not be in the service business if that's how you serve. We spent our £100 elsewhere and had a great meal with great service from a much younger person who actually knows her job

Amazing restaurant! Food is top notch and so tasty (especially Calamari, meatballs and Marco Polo) lovely atmosphere all staff attentive and friendly. Highly recommend.

Found this lovely atmosphere restaurant after a long day city seeing. All we wanted to eat asap & we didn't have to wait too long, Team members are quick & efficient. Want to give special shout out to Anett, who has fantastic humor sense and hospitality skills. She made us feel special, will remember Bella Italia because of her. Great service!

SPICY EXPLODING FLAVOURS.. VERY COOL VENUE GREAT MENU GOOD SELECTION OF MEALS AND DRINKS GOOD STARTER'S LEADING UP TO THE MAIN COURSE

Our server Isa was very attentive and friendly, and our food was served quickly and tasted great.

Our waitress Leah was fantastic! Really attentive with our children, provided a brilliant, efficient service. Really impressive service.

We had a lovely dining experience at this restaurant in Portsmouth ❤️ My partner had the best Lasagna ever I had the chicken Milanese- with lots of lovely garlic butter, We had the best, friendly, pretty server in Leah, lovely atmosphere. We will be back Thank-you so much and goodnight!

Great meal with great friends. Our server Anete was a star, polite, friendly, attentive and professional thanks to all the team.

Annette was amazing,so helpful and kind

Anett did a wonderful job serving us

The service from Ivo was excellent, really helpful and welcoming.

First time eating here, the waitress (Danielè) that served us made the experience memorable and enjoyable. A lot of the things we wanted to order were no longer available but the with her quick thinking and wit helped to explore new avenues. Simply amazing!

Everything was absolutely great food was great drinks were great and the service from leah was great and very accommodating , all in all highly recommend

Friendly but short staffed for a summers Saturday. Had to get up to order drinks

Anett was very attentive, friendly and funny. She took our orders quickly and ensured we had everything we needed.

We went out for a birthday/ anniversary meal and we had Leah as our waitress. She was patient when we were unsure on our order, helpful when we asked for suggestions and always came to our table with a huge smile. She helped us with sorting out a birthday suprise with candles and an anniversary present! We will definitely be coming back and it would be an understatement to say Leah is massive part of that. What an asset to the bella italia team!

We had a wonderful experience here. A friendly and nice staff IVO attended to us, our food came on time and he was there to help us all through.

It was not very crowded to be honest, waiting time 40 min. My wine got warmed. Didn’t enjoy at all. Very disappointed. Carbonara was just like plain spaghetti without any taste. Not worth the money at all. The only pleasant thing is sitting on the terrace when the weather is sunny.

Anett was amazing and catered for myself and my whole family. 10/10 service

Amazing experience in here today arrived with a party of 4 on a fairly busy night it seemed was seated without reservation which was brilliant food come out Amazing and big shout out to Leah who served us brilliant service, friendly face and just perfect server energy even chargered my phone thank you we all loved it

Service was terrible waited an hour to be served then had to ask to order a drink. Food was cold and nothing like what was ordered. Manager didn’t even realise it was a meal on his own menu. We didn’t except a replacement as we had waited so long now reaching 2 hours. We just refused to pay for 2 meals and the service charge. The pizza my grandson had was vile also. Will never return. Dont go would be my advice.

LEAH!!! GIVE PRAISE TO LEAH!!! she was the most amazing and just all round perfect server! I hope she sees this and knows she made my birthday and my first meal out with partner so amazing and funny and memorable!!! We love you leah!!!

We visited Bella Italia during Summer bank holiday 2024. We ordered food before 2pm. It's been an hour and they only have served the starters. I followed up our order. No one got back to us to even update us or perhaps apologise for the delay. The food is good but the service could have been so so so much better.

We went for lunch at Bella Italia in Portsmouth, This wasn’t Just average meal, Our son is 12 years old and has autism and was finding everything really difficult, (noise, the volume of people and the environment while we were shopping, So we sat outside in the restaurant for some lunch to try and calm down, but it was very windy. The problem was inside was too noisy. I explained our situation to a lovely member of staff Her name was anett, Anett Went out of her way to help us, she opened the restaurant upstairs (it was closed) so we could sit up upstairs on our own with no noise, anett could if told us sorry the upstairs is closed but instead she went above and beyond to help us, This Helped us massively , it gave my son time. We had a lovely meal, the food was amazing and we couldnt ask for better service! I would highly recommend this restaurant and i am very grateful for the service we got that day.

We visited today, we started off with a bit of a chaotic visit. Not sure if our order went to the kitchen a bit delayed or was put through wrong. But we were missing starters and then wrong mains and the waiters we spoke to about this were brilliant in trying to resolve this. Saviour of the day was when a shift change happened, the young guy serving the table outside turned our experience around.

We Had a lovely meal and fabulous service from Anett and the rest of the team. Thank you all!

Anett was absolutely lovely. She was a great server and gave a great service. Can’t wait to come here again.

Really great lunch in Portsmouth today. Anett was attentive and double checked our allergies (we have none but we really appreciate the caution) food was perfect and piping hot. Drink were also lovely! Definitely worth coming again when I’m in the area!

Table was booked for 7pm, arrived and was seated. Took nearly an hour to get someone to serve and take our drinks and food order. The waitress Leah however was absolutely brilliant, once she became our waitress, she understood that one of our friends had allergies and she was very knowledgeable about what was contained and assisted in making sure the needs were met 🤗 also helping us with our bill 😍 She is a credit to Bella Italia. Food was delicious 😋

Restaurant wasn't very busy but they took 20 minutes to take our order, another 15 before we received our drinks, needed a second reminder to bring water. Food average. The butter with the garlic dough balls was watery. Not great service or food so looked like they were having an off day but has put us off returning when there is plenty of choices for other restaurants

Amazing! Bit of a wait to get in but it was busy. The staff were brilliant and sorted an issue out really well. They were very patient with, and friendly to our restless 3 year old. Food was fantastic. Well worth a visit and you can use Clubcard vouchers.

Such a perfect birthday evening, the food was devine, the view was perfection and it's just far enough away from the bars that you don't hear the hustle and hustle too much. You feel like you're abroad. Amazing taste and portions.

Our waitress isa wad brilliant , good was good

Really disappointed!!!! Bad quality food, was really shocking. The carbonara was not even close and the pasta was floating in cream liquid. The Margarita pizza barely had any cheese and the sauce used seemed it was out of the 0.90£ tomato paste tube. Really small pizza too, which you pay £12 for it. First time in my life I felt I wasted my money. Never going back.

It was an amazing place with wonderful staff ...IVO served us good

Great place to go with children.

We enjoyed our evening. The food was delicious. Daniele gave us friendly, cheerful & excellent table service.

Restaurant was not even half full but told a table would be 15 min wait . Wish we didn't bother to come back . Ordered 2 starters and 3 mains between the 3 of us. Starters were nice and quick and tasty. Then an hour wait for the mains........ asked where they were to be told by the waitress they were on their way,asked again after another 5 minutes to be told there was an error, and they have not been put through. When they eventually did come, my bbq chicken pizza should have been named 'Triple Onion special with extra onion'. I can see what the person for an earlier review was on about now. My partner wanted some black pepper, and when the waitress tried to grind it, they came out whole,but this didn't stop her. She just carried on covering her food with hail size pepper. I could go on with the errors and bad service, but the main points have been said.The whole meal experience was a disappointment and not what we needed after a long day. There are plenty of other places to eat there, so choose wisely.

Our server Daniele was lovely and very kind we are very greatful thankyou ☺️

Slow service, if you get any at all. They forgot to clear the starter plates off the tables before bringing mains (not just at our table). Main courses didn't arrive at the same time, I heard one of the servers call "where is it?" because they'd lost my meal. Had to go and find a member of staff in order to order dessert that wasn't icecream, which then took ages to arrive. Worst service we've ever had there. Previously we were repeat customers.

We had to wait ages to be sown a seat outside even though it was not busy, tables were not being cleared. When we were seated we then waited again to order, our food came out but no cutlery, it was only offered after we had started to eat with our fingers. I think the service was so bad was due to the fact 10% tip is added to your bill so staff do not care about service. Would not visit again.

Amazing service from Miguel. He brought amazing energy

Miguel was nothing but a delight. He brought an amazing, optimistic and positive energy. Miguel made the overall experience at Bella Italia a 10/10 even though it was very busy he managed to cater to us and kept checking on us.

Ivo was excellent customer service and really friendly. Good food, not rushed and could eat in our time :)

Ivo was present and attentive. Chatting and helpful.

Miguel was great, such a bubbly and enthusiastic waiter. He made our dinner very joyful.

Danielle and Miguel were so friendly. Definitely helped with the atmosphere. Great food.

Miguel, Danielle were amazing, wonderful service and the food was lovely

This is a first class place the service and food are excellent and Daniel was super friendly and polite definately will be going back. We'll done to you all who work extremely hard to please everyone :) Janet & Steve

Lovely atmosphere, delicious food, friendly waitress Daniella, couldn’t as for more

Isa was great, thanks for your service.

Came late, but everyone was very accepting to take us in. Although I was destroyed (tired) the service and food was elite

Staff were attentive, friendly and efficient, especially Ivo. Thank you for a lovely evening.

The food was good, especially pizza. Unfortunately we had to wait for it for 40 minutes. We called 3 waiters to check if our order was preparing, but none of them returned to us. Also we asked to bring us tap water, this request was ignored as well. The only thing staff didn't forget is to add tips to the bill. I have never been to this place before and deffo won't be back.

Great food , great staff what more can you ask! Ivo was fantastic.

Sebastian the new manager had lovely customer service. Will defo come back.

Our waiter Ivo was lovely and so was the food!

Danielle was our server and was delightful!!

Ivo was amazing, attentive and very helpful. Thank you all for a wonderful lunch.

Miguel’s service was great and made the experience lovely. ☺️

Was really nice to spend my birthday here

Miguel was very friendly and provided great service on our visit