Zizzi (Guilford in Guildford

Called in spontaneously for lunch on a Saturday. Very lucky to get a fabulous window seat looking out over the cobbled high street. Excellent service and the food was first class and great value. Very impressed.

First time here, just for breakfast. Rhys was our team member on the day, and he was excellent, personable, efficient and welcoming. Service was quick, food was great, flavoursome and well presented. A lovely experience.

The food was amazing and so fresh and the waiter was so helpful. I would definitely come again. The waitress was always on standby and was very good and experienced shoutout Victoria

food was sublime, burger was top notch same with the fish and chips, service different gravy like Declan rice last night. atmosphere good not at full capacity which was not surprising as it’s a Wednesday night but good turnout.

Lovely eggs on toast and Luis went above and beyond for squeeze the brunch order in for us. Fab service!

Luis was great. Thank you very much! 10/10 service yay.

Worse service I have had in a while. Got ignored then other people served before me and attitude/ zero FS given when I did get served. I will not be going back

One of the best places in Guildford for food, service and atmosphere.

Ordered take away today. Bolognese was disgusting, flavourless, no meat, too much thick spaghetti, horrible. Didn't enjoy it at all

Megan was an incredible server, so kind and even took a photo of us and actually cared about it being a lovely photo. Will definitely come back x

Viktoriia was fantastic, very friendly and provided great service.

I recently dined at The Guildford Townhouse, Coppa Club, and had a delightful experience. The Devon Crab Linguine was flavorful, but the desserts truly stood out for me. The Sticky Toffee Pudding was indulgent, and the Crème Brûlée was heavenly, the best I've had in ages! I loved the ambience. It was cosy and inviting, making it a perfect spot for a friends gathering.

Lovely waitress Viktoriia great food.

The waitress Viktoriiq was charming, very efficient and helpful. The food was excellent, we thoroughly enjoyed our breakfast

Stopped in for a drink, great atmosphere, very nice bar and reasonably priced. Had some parmesan croquettes which were excellent! Service from Sen was very efficient and friendly! Will be back

Everything was super! Megan was great as usual.

Megan was amazing! Definitely coming back!

Great service from Megan, would recommend.

Such lovely friendly service, thank you Victoria in Guildford.

Thank you Carmelo for the amazing cocktails and food. Recommend!

My server Macey was really nice and friendly, will definetly be coming back!!

We were a party of 18 for my 50th birthday and luis was amazing! The restaurant was lovely and the food was good. Sirloin steak could have been better 😬 luis was excellent at organising our orders as we were separating the bill between 6 couples. All food was hot and came quite quickly. Luis was attentive and delt well with any dietary requirements. He was polite and efficient and we couldn’t have had a better host. Very well done Luis. Top marks 👍

Ellie B provided a prompt and great service with a smile. Thanks!

Warm and comfortable. Welcoming staff. Good choice of food. Lovely service from Megan who has served us before. Chris and Richard

One of my favourite places to work as a freelancer. Macey is an angel and so incredibly brilliant. Excellent service.

Great spot for morning coffee and excellent service from Macey

Ellie B , Victoria and Lottie are amazing. They all make brunch☕️ so lovely (12th) . We are coming back on Saturday ( 15th) for dinner at 7.15 pm followed by the cocktail bar at 9 pm we can't wait . 🍸 If your day staff are like this we can't wait to meet your evening staff too . 5 stars keep up the amazing work ☕️🍸

Rhys was a great server! Lovely smile! Great food!

Served by Ellie B who was brilliant

Wonderful service from Viktoriia and Isaac. Thank you so much

Relaxing surroundings. Beautiful food and fabulous service Ellie B

Pleasant staff member and nice surroundings Highly recommended

It was a bit to loud there for my taste. The food wasn’t of the best quality as to say but all in all we had a great time! Thanks to a lovely service from Megan who was so nice and always came at just the right time!

Megan B was a wonderful waitress

erin was great! so lovely and attentive!!

Erin was lovely and service was great.

Erin was so lovely and made our experience so nice and friendly I loved it!!

Lovely meal out at The Townhouse tonight. Great food and service from Andrei, very friendly and had great food and drink recommendations!

Lovely dinner and great service from Andrei

Wonderful restaurant. Great service by Andrei

Great for a coffee and light bite

Great lunch/business meeting at Coppa, staff is always great and accommodating, the place has a nice atmosphere and today Andrei was our server and he provided great service.

Was served by Rhys and he was incredible so attentive and very friendly! The food was incredible and served very hot!

Exceptional customer service, and attention to detail from Megan as allways.

Once again Coppa Guildford delivers! Our breakfast is always a great start to the weekend but the service we get from here is the icing on the cake. Somehow we are lucky enough to be looked after by Megan each time we visit and honestly her welcome; professionalism and efficiency is exemplary. And wonderfully friendly which we love. Megan is a credit to your organisation. Thankyou

Last night I went into Coppa for dinner. I had an amazing time and a gorgeous meal. I had the Coppa burger which was a 10/10. Rhys was our server and he was super friendly and efficient. Thank you Coppa!!

Lovely atmosphere and great food! Rhys was brilliant as our waiter - so friendly and attentive! Will definitely be back!

I just had an amazing lunch that blew me away! The food was top-notch, especially the truffle & ricotta ravioli and pancetta & pumpkin pizza – so tasty and perfectly presented. The service was impeccable; the staff greeted me warmly and knew the menu inside out. The atmosphere was lovely, and I loved every minute of my time there. Can’t wait to come back!

Just not enough bar staff! When you are waiting 30 mins for a cocktail it can become a bit frustrating. I went for a private party, they were aware there would be 50+ guests and only one member of staff behind the bar and one collecting glasses. It’s just not enough! The staff looked shattered and did mention they were on 12 hour shifts. I wouldn’t recommend the place for a private event. They provided pizza for nibbles that were well made. Some arrived out of the kitchen cold so I assume were late to be served, tasty nonetheless. The decor is lovely and it is nice be in a place that you can dress up for. All in all, mixed bag!

Wonderful!!! Great vegan burger!

Third time of visiting, first time in the Apres Bar and Restaurant, fabulous food, reccommend the zucchini frites and the devon crab pasta. Very very good Expresso Martini.

I went in just for some drinks - the atmosphere was nice, staff were polite and drinks themselves were good but service was way to slow.

Had a lovely valentines date. Francesca was an amazing waitress. Would 100% reccomend to a friend.

Really lovely place to meet up - food was great and service was attentive and speedy. Also nice place for a bottle of bubbles with

Lovely clean dog friendly restaurant. We have been twice with our dog and it’s been a lovely experience. Food is lovely!

It feels like no matter where you go these days the concept of customer service and attention to customer experience is a thing of the past. Our breakfast this morning at Coppa club has been by far the best experience for a long time. From our warm and efficient welcome (not overly effusive) efficient and prompt service, fresh and value for money food to the comfortable surroundings it was spot on. Thank you and well done Guildford Coppa team, we’ll be back!

This place is wheelchair accessible and that's as good as it gets. Once in, we waited what seemed like a long time to be noticed, only to be told that there were no tables available despite there being at least three freshly wiped tables right in front of us!?! I don't know for sure but the front of house host gave me the impression that we were not the type of clientele this establishment welcomes. We were made to feel extremely unwelcome, so we left. I can't speak to the drinks on offer, the food available or the service as we didn't get to experience any of it. As first impressions go, this was subpar at best. We won't be back. Would not recommend.

Drinks are so expensive, £18 for a large glass of sauvi B! The music was extensively loud, no one greeted us to a table and we then got asked to move tables half way through due to a booking.

Food was good but overpriced. Service was average. Staff not really on the ball. Not a place I'd return to when there's so much competition out there...

Fine coffee Food menu seemed interesting Staff was efficient and friendly.If u are in Guildford it's worth a visit.

A really lovely time had with my son. Megan was very attentive and really made our experience coming in worth it.

Quality of food was very poor. My daughter ordered steak and it was the most driest and rubbish steak I’d ever seen. They could do a more decent job at a burger van. Similarly for me the lamb rump was undercooked and cold. Would not recommend to dine here unless you really prefer undercooked and cold rudimentary food.

Me and my colleagues went in to have a drink after work, we tried to go upstairs to the bar area and were quickly greeted by a server who told us that we were not allowed up their due to it being booked out all evening for a party. That’s fine but my question is why is there no barrier to tell people not to go up. We then went to the bar down stairs to order a drink and we were ignored for the first 10 minutes even though we were next up to be served at the bar. The bar man then asked where we were sitting and we pointed at the empty table by the bar, he proceeded to say he will bring the drinks over when they are ready. As we were waiting that same server from when we walked in came up to our table and told us we were only allowed to be at the table till 6:45pm and then left with no explanation. There was no reserved sign on the table, so we felt like we were not welcome at all. After receiving my cocktail (I ordered a pornstar martini) I took a sip of the side of Prosecco and it did not taste alcoholic, I ignored it and then proceeded to have the main drink and that also did not taste alcoholic and just like regular juice. Highly rude, and disappointed.

We were served by lovely waiting staff and wish to thank in particular a lady named Nicole who was very attentive and helpful, thank you!

Zizzi Guildford has been one of our favorite spots for a delicious wood-fired pizza. Over the past six years, we’ve had consistently great experiences and would wholeheartedly recommend it to anyone. Tonight started off wonderfully with a fantastic starter and pizza that lived up to the usual high standards. However, things took a turn when we decided to try a dessert from their new menu. Unfortunately, the dessert was a major letdown. The presentation looked nothing like the enticing photo on the menu, and the dish itself was so poorly plated that it was off-putting. Sadly, the taste didn’t make up for it either. Zizzi has always been known for its excellent desserts, but it feels like the new menu is straying too far from what makes them special. The old saying rings true here: if it isn’t broken, don’t fix it. Not every team member can replicate the artistry of a professional food photographer, and this mismatch between expectation and reality can be very disappointing for customers. You will see what I mean when you see the photo 🤦‍♂️🤦‍♂️🤦‍♂️

I booked a table for a special occasion however, the place was under staffed and under stocked. First drink - not available, first meal- not available, second meal- not available. Well, 4th time lucky! After the meal arrived, no one bothered asking if we wanted any dips, more drinks or deserts. I ended up buying more drinks using the app and I also paid the bill using the app- otherwise I’d be still at the restaurant waiting now. Definitely won’t be coming back and will not recommend.

We went to Zizzi’s guidlford as a family on Christmas Eve. What really stood out is the service we received from Louise. She was attentive, patient and informed and was part of the reason we had such a phenomenal evening! If you want a decent meal in Guildford, I counsel you to put yourself in the hands of Louise and her well organised team!

Was in for a drink and some nibbles with my mother after Christmas shopping. After being shown to our table that was not cleared. We were initially not fussed as the waiter serving us assured it would be cleaned and someone would come to take our order. However, nobody came to take our order for 30 minutes, so I was happy to order online. This was not an issue but we had to ask on three separate occasions to ask for our dirty table to be wiped. Our table was finally wiped as our food was served to us, at which point the server sprayed the table with then chemical spray the food on it before wiping it, forcing me to put the food on my lap to avoid getting bleach on it. I completely understand the festive season can get very busy but it just felt like we were completely ignored.

My steak was nice and pink like I asked for, however for the price the amount of chips I got was nowhere near enough, not even a handful. My partners pizza had good flavour but parts of the dough were raw. Would recommend the sticky toffee pudding though.

No gluten free bread available so I had to sit with a cup of coffee whilst my daughter ate her pancakes. Only option available to me were full breakfasts or yoghurt which I did not want. Not good enough when 30% of the population are gluten free and it is not by choice

Describes itself as a co-working space. Unfortunately it does not open until 9am, most places that serve breakfast are open by 8am. Staff are very polite but the service is unfortunately mixed, have waited 10-15 minutes for a coffee which feels unacceptably long. The coffee itself and the food are just okay. The noise is a problem, I think partly the acoustics of the space but also that they play the music quite loud and it encourages people to talk over each other.

Cool and cosy place for coffee and lunch

Had mixed reviews here. I have had two good meals, however it lacks finesse. The last time I came here with my partner for a simple coffee break in my lunch, it took 25 minutes to order a smoothie which then became out of stock then a peppermint tea took 20 minutes to arrive. Once I questioned the waitress whether I will be charged for the tea and not the smoothie, she assured me I would be changed for the tea. Of course this was not the case as I was charged for the smoothie. There are better places to go in guildford

Nice atmosphere and friendly service. Unfortunately, the food let it down. The Caesar salad consisted of a bowl of bitter, limp pieces of lettuce (not crunchy and fresh) and stale homemade croutons. The only thing sadder than my meal was my friend's - a super foods salad that was nothing more than a bowl of leaves with two stems of broccoli. Not a meal and he ate a quarter of it at the most. We mentioned the poor food to our server who noticed we'd left a lot and another waiter came over and said he'd take off the service charge. We didn't have an issue with the service, so that didn't really cut it, but we were too polite to challenge it further. I guess we both felt disgruntled enough to take the time to leave our honest reviews here instead! It's a shame because I recommended this place to my friend having had a great meal before but on this occasion, it was a let down.

We visited today for a Christmas catch-up. Service was friendly but very slow. From the limited vegan options, I opted for the vegan burger, but this was not available. The other options were a plain pizza or a salad; I opted for the latter. It was incredibly lacking, being just some bitter lettuce leaves and two stems of brocoli. We told the staff at the end, and they generously deducted the optional service charge! Overpriced and lacking; one to avoid.

Been here a few times now and it's one of the only places in Guildford to get a decent breakfast that has gluten free options, is customisable and is dog friendly. Food is tasty and adequate portions. Service is friendly and attentive. Atmosphere is relaxed and busy in a good way. Great job and thanks to all the team. Keep it up. We'll be back. Picture is of our boy's food - see insta @CheerUpCharlie__ and he loved it too!

Lovely lovely venue for a daytime coffee, snacks and light meals. We had our work Christmas party here last night and the food was incredible! I'd definitely recommend the flash steak and sweet potato fries. 5 stars from me! I'll be visiting again over Christmas 🎄 Thank you for accommodating us and apologies for such a large party!

Great food and staff but whoever thought it was a good idea to have a ‘tree’ in the middle is raving bonkers! We were there 5.30ish and there were several tables with youngish children who thought it was a good idea to try and climb the tree….Maybe the parents could have been a bit more concerned but you get one parent who isn’t bothered and other kids from different tables want to join in . I’m not sure how they clean the ‘leaves’ on the tree but with the kids climbing on it there was definitely dust or something dropping off it to the tables below….. Anyway the food was great as was the service!!

Drink was small, crisps even smaller, about 10 for £4.50! Although they did remove these from the bill tbf. Just a bit too slow to serve it wasn't very busy either.

Zack and Erin were amazing, super helpful and wonderful servers! Would definitely come back for the food and service :))

Zack was an amazing server! So welcoming

Love this place. As a Guildfordian , I think they are super cool. Food is amazing and people really nice and welcoming. My favourite place for meetings now.

Regretfully, I’m recommending you avoid this restaurant! It’s a beautiful place in the heart of Guildford. But I got food poisoning from here and was sick for a couple of weeks! I did contact the restaurant to inform them of this but never heard anything back. I visit Guildford regularly to meet friends for food and drinks. Because of this experience, I will never be returning.

I just went there for lunch with my sister and wasn’t impressed. Looks like they have a lot of teething problems to resolve after recently opening. To start on a positive note, the interior looks nice and the staff are friendly. Unfortunately the music was way too loud, which added to the background noise and chaos on the first floor. They had no smoothies or pressed juices available to order that were on the menu so we went with Prosecco. I can’t believe they charge the same amount for Prosecco & non alcoholic Prosecco, obviously it should be cheaper if it’s 0 alcohol! The presentation of my meal (Baked Spiced Aubergine) looked nice, however lacked substance and flavour.. I did not enjoy it at all as It was very sloppy and soggy, to add to this, they forgot to add the wild rice to my plate. I had to order some bread to soak the meal up which they charged an extra £5 on our bill for. Lastly, the service was incredibly slow and inconvenient which left me feeling stressed as I had to get back to work afterwards, not a pleasant lunch experience.

When I paid at this restaurant, she charged me for 50% more than my bill. The waitress must have made a mistake!

Nice drinks but expensive. The music is loud, but the atmosphere is nice. Food is in the average

We have been before for an evening meal which was good so we thought we would give lunch a go, we didn't know if to wait or take a seat staff just ignored us standing by the entrance, we decided to just take a seat, we had to ask if it was table service or do we go to the bar, we were told its easier to go to the bar yet other tables were getting table service! the food was average. Also dogs in restaurants is ok but please ask customers to control them and keep them on the floor not on the seats and dribbling on the tables! it was a very wet day the dogs were very wet, really not nice, put us off we decided to leave and probably wont be returning for lunch any time soon, a real shame!

We stopped by for cocktails, the decor is lovely and the cocktails were so good. Service is slow and we did have to keep trying to get someone's attention, plenty of staff around. It is really nice in so hopefully they can sort out the slow service.

Shame there is no option for “zero”. I had a really disappointing experience at Coppa Restaurant and Bar. After waiting far too long for our drinks, I asked the waiter about the delay. His response? He shrugged his shoulders.. saying “we are busy” with no regards to our long waiting time ..which came off as rude and dismissive. Hoping to resolve the issue, I spoke to the manager, but instead of addressing the problem, he brushed it off, claiming it was a ‘language barrier.’ This felt like an excuse rather than an attempt to make things right. Overall, I expected much better service and left feeling very disappointed.

I like this place. Good range of eating places or just coffee and cake. Great atmosphere and decor.

Went for a pre-wedding lunch with my fiancé. Part of the order was wrong, but our waitress kindly offered a discount for the inconvenience. When the bill arrived with only a £1.50 deduction, we politely queried this with the next waiter. He became rude, raised his voice, and implied we were being cheap, dishonest, and unreasonable. Eventually, the manager applied the correct discount, but the damage by this point was done. An otherwise pleasant meal was spoiled by poor customer service and unprofessional behaviour.

First time at the Coppa club and a mixed experience. The food was pretty good with decent portion sizes at a reasonable price. I went for the skillet breakfast for an early lunch option and it was tasty, cooked well and the black pudding was great! Our experience was let down by the slow service, the food arrived quite quick but everything seemed to take a long time. From receiving the drinks, to sauces and more water. It didn’t seem that busy with lots of empty tables so maybe they were short staffed or just forgetful. Would try again as the food was worth it.

Beautiful settings and nice food. Staff are really friendly. Service and timing is good.

Disappointing Experience At first glance, this place appeared charming and inviting. However, our experience quickly soured due to the poor service. The staff was not only unprofessional but also seemed indifferent and lazy. Dirty tables were left unattended, and even when they eventually cleared the dishes, they didn’t bother to clean the tables properly. We were forced to use the QR code to order and pay because the staff repeatedly ignored us. Although the food itself was tasty, the portions were disappointingly small given the high prices. A restaurant should be more than just a pretty setting. It’s about delivering excellent service, creating a welcoming atmosphere, and genuinely caring about your customers. Unfortunately, this place falls short in all these aspects. I wouldn’t recommend it.

Do not go here unless you wanting other than Pizza. We were with a stag group and everyone ordered pizza but me, I ordered a chicken dish and when it arrived the chicken was as cold as ice. Asked for it to be sent back to the kitchen and the so called chef gave the most dirtiest of looks. I was told by the manager that I would get a fresh order. Well, the meal that came back was not “fresh” they had shredded the 2 whole breasts and when it came back out the chicken was as dry as a nuns (if you know what I mean). While this was going on I asked for some jugs of water to be brought to the table of 9, the manager returned with 2 steel jugs of warm tap water, WARM well more like it had just been poured out from the hot tap, when asked for some fresh cold water he returned with the same 2 jugs of warm water but with a few ice cubes. I called the manager back over and told him and he was less than apologetic, so I demanded that the meal be taken off my bill. Do NOT eat here, it is not going to be an enjoyable experience.

Was here for dinner last night, took my little one to the Loo while washing our hands, see a lady come out from the loo walking out straight and not washing her hands (Yukky but not my business) now we at the table ready to order and it's the same woman serving us. Not good 😕

Really nice food, drinks and service. Would highly recommend for a special treat. Would suit a date or birthday etc. Reasonable costs considering the high quality.

My husband and I came here for dinner before a show. The food was amazing. The layout of the restaurant was really nicely done and had a great vibe. We would definitely come back either for dinner or just drinks as it's a really nice classy venue.

We had an excellent experience at this establishment. Decor is lovely. We celebrated a birthday with a large group, orders were taken and brought quickly, the staff were very warm. The restaurant area is dog friendly and the waitress even brought a bowl of water for the dog we had. We were surprised by a free dessert for the birthday girl with a candle and a song. They go above and beyond.

Andrei was our server and he was absolutely fantastic! Very funny but also made sure to take all allergies seriously. We loved the Coppa Club and hope to see Andrei again very soon! Thank you so much