YO! Sushi - Fenwick Newcastle in Newcastle upon Tyne

A wonderful woman helped me find a fabulous gift for my friends 30th birthday (Longchamp bag) I didn’t catch her name but would love to say thank you and that she had amazing customer service and super kind towards my 10 month old too. (Thursday 27th March) - THANK YOU!

Iconic department store in the heart of Newcastle. Beautifully refurbished and modern, affording a refreshing shopping experience compared to most chains.

Very arrogant store managers! Shoutout to Stephen Bliss! How dare you accuse my sister of theft. Do you think she can’t afford a Marc Jacobs bag? She’s a professional nurse for more than a decade. Shame on you! We will be filing the necessary legal actions against you and your company. I am a doctor here in the Philippines and my family are group of professionals and we will see to it that you will pay the damage! You have caused so much distress on my sister's mental health. We will not allow you and your company to destroy my sister’s reputation.

Excelent shop for shooping shoes

Took my wife to the coffee shop/ patisserie for a birthday treat. The coffee was lukewarm and the tiramisu was dry and completely tasteless. Some treat! The staff were very good however and gave us a refund.

I love this historical building, the modern feel inside, quality goods and friendly staff.

Himolla leather electic/remote recliner purchased October 2021 Newcastle upon Tyne circa £2200- inferior quality leather wear and material construction, failed power pack and unstable chair back jammed within 3 years - now unusable

Visited Barber coffee shop Although service wee bit slow coffee and toasties were worth waiting for

A grande dame, one of the first, and last true department stores.

Avoid this Department Store. My sister was harrassed just because she forgot to remove the tag on a bag she bought back in November last year. She was accused of stealing even when she insisted she can provide proof she bought the bag in the same store. Imagine how stressful it is to enter a store with the same bag and being accused of stealing the same bag while inside the changing room. They didn’t even give my sister the chance to prove herself as they were already suspicious and insistent that she stole it saying there was missing inventory. I would never risk going into a store where you could be potentially accused of theft based on pure suspicion and false narratives. No apology was even given. Screams arrogance and racism! My sister felt like they were looking down on her just because she is Asian. I wonder if you treat your all your customers like this.

Fantastic food and a lovely place to shop

A pleasure to shop there. Great choice of goods in the food hall.

Beautiful store now all the renovations are complete. The food hall is definitely worth a special trip.

Outstanding customer service from Fenwicks especially Isabella Brown who helped with sorting out a replacement for a faulty toy despite me not living nearby!

I want to say a huge thank you to Max at AllSaints in Fenwick’s Newcastle for his amazing customer service! He was incredibly professional and went above and beyond to help me choose a coat and dress that I absolutely love. His friendly attitude and expertise made the whole experience so enjoyable, and nothing was too much trouble for him. AllSaints are so lucky to have someone like Max on their team. Thank you again for your fantastic help!

Went into the food hall today and saw 'the juice bar' just inside it and was intrigued by the 'ginger shot' advertised at £3.50. Decided we would try it. Was given a sealed plastic bottle - it wasn't served in a shot glass or anything... Paid for it contactless - turned out I paid £3.85, only spotted that later in my banking app... Drank the 'ginger shot' (it was good!) from the bottle as we browsed. Returned the empty bottle to the juice bar. As we continued to browse, saw the selfsame bottle on sale in a fridge for £1.99. If we'd been served the bottle at the juice bar with a glass or even in a glass, I would still query the price, but I just feel completely ripped off. We got some very good bargains in the Christmas sale as we continued round the food hall which makes me feel a little better, but I don't recommend the juice bar. I wish now I had said something at the time.

Massive store Christmas windows were awesome Love the store The name shouts expensive and it is

This is and I expect always will be my favourite store in Newcastle, restaurant, drinks, groceries, clothes, makeup...l9ve it.

What a store. Furniture range amazing

Absolutely huge, a wonderful department store.

Not happy went to cheese counter my friend asked if she could try the nettle cheese shocked it was thinner than cling film . When we said we can't taste anything he looked at us not intrested and said you can buy a bit to try . Then poor man on the curry spices you make up was absolutely loaded with cold blowing his nose no sink to wash his hands and no gloves . Poor hygiene poor customer service on cheese counnter.

All designer goods which makes it very expensive.

A fantastic store. As per the usual annual Xmas window display that attracts massive attention from the public was again a sussess with family's and their children. The store is huge and has several floors with all the top designer brands. A tad expensive on some items , other departments do offer discounts .

Fenwick is good place for shopping since decades. It is pride of Newcastle.

Big shopping complex. Has loads of history!

Great shop with plenty to see, but if you're a person of color, a particular security guard will follow you closely, watching your every move as if you might run out to steal a box of boxers. Don't go unless you're white and innocent enough.

Fenwick in Newcastle upon Tyne is a shopping haven blending luxury and variety. Its iconic food hall offers gourmet delights, while fashion and homeware collections are top-notch. The store’s festive window displays are magical. A must-visit for an upscale shopping experience!

Always enjoy a walk around Fenwick's good selection.

Great window again went to take my Grandson and he fell asleep 😴

Lunch at Hjem pop up The food was stunning! 👏🏻 The service was very good… Fenwicks staff trained by Hjem! 🫶🏻

I had to pop into town for Christmas shopping trip, they have a Clarins section so I headed there. A large department store set out over a number of floors, there's disabled acccess and lifts to all floors and they have department for everything from clothes & toys to furniture & fragrances, and more.The shop is clean and tidy & was quite bust but not overly so. I always find the shop assistants helpful and after roughly 10 mins I left with my gifts in hand.

Wonderful xmas window display for the children, back to a 1traditional christmas theme a partridge in a peartree.

Fenwick's food hall is beautifully arranged and has some lovely gift ideas. Viewing the window of this department store is a cherished tradition as Christmas approaches.

Best department store in Newcastle with a great selection at reasonable prices. The food hall is 2nd to none.

Upmarket Department Store famous for its Christmas window displays.

There wasn't anywhere near the depth or leavel of stock that there used to be,

Excellent window display this year

Fantastic locally owned department store, with many exclusive brands

Been a while since I last visited but my word this department store has had a glow up! So much so money uncontrollably leaves you! Staff were extremely helpful and friendly & amenities were clean - the food hall is a gem again & women's wear has a brilliant selection..my only note was I was buying valentine's gifts & there were no gift bags not even in the basement.. but what a joy it was to visit here - nostalgic ❤️ Christmas decorations are so stunning & the gifts area in the basement is 🫶🏼

Lovely place , and the windows were decorated superbly for Christmas

Christmas shopping bits and bobs

I used to be a regular at Fenwick until they decided to go so up-market. It's now really expensive and the design and layout on the beauty floor is awful. Such a shame as it used to be my go-to shop in town for everything.

Beautiful department store especially at Christmas when the window display is done.

Mother Mercy Bar in Fenwick's is a perfect place to relax when out shopping. Wonderful cocktails and lovely staff. Try the French 75!

Iconic shop even just for browse around.

Used to like this shop its lost its appeal for me over the years due to its getting rid of petite clothing areas

The Champagne bar is a fantastic experience! The staff are second to none and the experience is one not to miss!

Really cool, lost my breath walling up the stairs, reminded me I need to hit the gym more 10/10

Lovely Christmas window display 🎁

Always recommend Fenwick's what ever IAM buying there delivery service is the best

One of the highlights of my trip to the north east was witnessing the 12 days of christmas window display at Fenwicks and wow it didn not disappoint. They really put where I live to shame because down here in Plymouth the christmas decorations look like they've been bought from poundland and no thought or care given to how they were hung up it's depressing here at Christmas time so to see this years window at Fenwick filled me with christmas spirit that was sadly missing. My friend who came with me 2 years ago gave me specific instructions to find fenwicks and show me their window and she was not disappointed. This is what Christmas can be like when people make an effort it's special and magical.

Went in yesterday for a Xmas gift for my wife. The Dior assistant could not have been more helpful. No stress, no pressure. She was amazing and a credit to your store. Thank you Abby/Abbie, you're a star.

I decided to try the online ordering service Fenwick offer ,I can't believe how easy it was ! Excellent service Fenwick Newcastle,keep up the great work!

One of the most magical and gorgeous places to go for Christmas shopping and Christmas mood!

Really lovely Christmas window display

Up from Liverpool visiting grandkids, so went into town to browse Xmas markets and went to.look at the window displays....such a long queue so grandkids didn't want to wait so unfortunately didn't get a close look, but what we saw was brill....think if they removed the rope system it would be better as people would just continue to move normally giving more a chance for a closer view

We went to see the Christmas windows with the kids. There was a short queue snaking round to get a close view. I was rather underwhelmed, as the display seemed to be better in previous years, but the experience itself was altogether pleasant

A luxury shopping center with famous brands. On the ground floor, a huge area with fragrances and cosmetics. Don't forget to bid!

Was window shopping as heard Fenwick window was already being displayed

Excellent window display Lovely deli 👍

Christmas window and seasonal gift food selection looked very festive

We had the best shopping experience today like every time from Karen at Kilian / Frederic Malle perfumes , I like to shop and bring my friends always to Karen because she’s a great expert with highest level of experience and elegance, she makes any customer experience the joy of buying a whole world in bottle of perfume, I always like to come back because I know she is always there and I will always leave with joy and happiness in my heart and excited for my purchase, thank you Karen ❤️

Love Fenwick's At Christmas...going back to childhood memories ❤️

Visited to go to the Santa on the Roof experience. What a treat. My grandchildren really enjoyed it. Loved the way you go into different parts, meeting the elves along the way, going outside to see the snow covered Christmas trees, dancing and throwing snow, and sitting in the Five Elves cafe. Santa looked great. The plate decorating was fun, the hot chocolate and cup cakes were delicious, and the Santa’s shopping was really funny. Excellent value for money.

Lovely xmas window display ! Best window display u can tell when xmas coming overall fantastic xmas window display! But inside the shop needs knock some prices down a bit I had 2 give fenwicks window a 10 star rating it's beautiful

Fred's on the lower ground floor was lovely.

Great experience at the Greggs Champagne Bar. The food was as you know with some nice sauces. Great service and atmosphere. A fun addition to the already excellent food hall

Fenwick is one of my favourite shops ever! We visited today for the Santa on the Rooftop experience- absolutely loved it! Love the Christmas windows this year too! Thanks for a great day!

Great shop, .... Scones we're a bit dry in the cafe 😔

Love coming and seeing the Christmas window

Christmas is a must especially this years window display need experience it & enjoy.

Too much champers with Greggs can make u sick!

What should I see? I work there and go every day. It is a Cyrillic store with nice things! It has changed because they have done a renovation

Visiting friends and they organised lunch at Fuego’s. Had the tortilla and it was delicious. Spent hours after in the shop spending far too much money (but managed to get a fair bit of Christmas shopping done). Loads of choice and the staff were really helpful and friendly

Ate at the terrace Restaurant on the third floor but think it's quite expensive with small portions and service wasn't exactly very friendly from the ladies on the counter.

Same upmarket store as my local branch at Kingston upon Thames

Was only in the food hall of this lovely shop due to time limits. It was a fabulous place which l would love to visit again

High end quality food, drinks & customer service

A top quality department store. Has many food outlets within the store.

Best department store in the country. Been to Selfridges many times, but Fenwick is just perfect. Major upgrades taking place downstairs, so super excited ☺️. Upgrade complete....even better

Lovely meal had here..staff very attentive and beautiful food

A love this place been coming here since a was a kid one of the biggest and best stores in Newcastle and oldest plus they put a Christmas window on each xmas wich is beautiful for the kids ❤️

This is a review for the new Barbour Tea & Toastie Cafe. Firstly, the design of the Cafe is fantastic; well done to Tom and the team at JBH Design in Blyth for the job they did with this venue. Unfortunately the produce left a lot to be desired, especially the prices! We ordered 2 coffees, which were warm, not hot, and the £10 North Sea Scran toastie to share. As you can see from the photo the amount of filling was pathetic and remember this is £10!!!! My complaint was handled perfectly by the manager and a replacement, with an acceptable amount of filling was provided. Also, the way the item was presented doesn't give the feel of a quality product, why not add a little salad and some crisps??? This is a £10 item! Lastly the staff were great, very professional and friendly. But please Barbour and Fenwick get your product right!

Had a lovely lunch there reasonably priced staff helpful and friendly

Always the most amazing experience. Food in their coffee shop always a must when we get there! I could and would spend all day in here!!!♥️

Recently visited the jo malone counter at Fenwicks thanks to Ella for a great time choosing fragrance with my daughter for her wedding. Also thanks to Shopie Trinny London for a fabulous makeover and great advice.

Lovely products and friendly staff 😊

Visited for the first time having moved from London. Lovely store. Bought cosmetic from the Charlotte Tilbury counter and was served by Gemma, who was so friendly and higher experienced.

As castles go it was poor no mote

Love Fenwicks always been going here forever great place ❤️

A review for Tom at the Boss store. Very helpful and polite. Way better than the chubby fella with glasses and the manger who often look at me like a tea leaf. This review is for boss only as fenwicks as a whole has gone down hill. Full of overpriced tat made by nobody's. Get with the plan fenwicks family, or its another Debenhams in the making.

Nice but staff are hard to find to get help

Enjoyed cake and coffee in the cafe downstairs. I was fascinated by the variety of chrisps / potato chips. Good variety of quality articles throughout the store.

So lucky that this is our local department store. Lovely to browse through but also some great bargains on beautiful products

Iconic department shop in Newcastle. Everuthing from food, to shoes for sale. Very clean and smart shop, can sometimes be a little busy on weekends but nothing to bad.

Lovely department store staff were helpful

Popped in to have coffee and cake at coffee neros lower ground floor had orange drizzle to die for not busy at all had a nice unhurried relaxing interlude

Great variety of quality products

Fantastic and all options available, good shopping spot and professional and helpful staff

Fenwick Newcastle is a renowned department store that offers a luxurious shopping experience in the heart of the city. Known for its high-quality products, the store features a wide range of brands across fashion, beauty, homeware, and gourmet food. Customers appreciate the elegant atmosphere and attentive service, which add to the overall experience. The beauty department is particularly praised for its extensive selection of cosmetics and skincare products, often featuring exclusive brands. The food hall is a highlight, offering delicious treats and gourmet products, making it a perfect spot for food lovers. However, some shoppers have noted that prices can be quite high compared to other retailers. Overall, Fenwick Newcastle stands out for its quality and service, making it a great destination for those looking for a premium shopping experience.