YO! Sushi - Fenwick Newcastle in Newcastle upon Tyne

Visiting friends and they organised lunch at Fuego’s. Had the tortilla and it was delicious. Spent hours after in the shop spending far too much money (but managed to get a fair bit of Christmas shopping done). Loads of choice and the staff were really helpful and friendly

I used to be a regular at Fenwick until they decided to go so up-market. It's now really expensive and the design and layout on the beauty floor is awful. Such a shame as it used to be my go-to shop in town for everything.

Ate at the terrace Restaurant on the third floor but think it's quite expensive with small portions and service wasn't exactly very friendly from the ladies on the counter.

Same upmarket store as my local branch at Kingston upon Thames

Was only in the food hall of this lovely shop due to time limits. It was a fabulous place which l would love to visit again

High end quality food, drinks & customer service

A top quality department store. Has many food outlets within the store.

Best department store in the country. Been to Selfridges many times, but Fenwick is just perfect. Major upgrades taking place downstairs, so super excited ☺️. Upgrade complete....even better

Lovely meal had here..staff very attentive and beautiful food

This is a review for the new Barbour Tea & Toastie Cafe. Firstly, the design of the Cafe is fantastic; well done to Tom and the team at JBH Design in Blyth for the job they did with this venue. Unfortunately the produce left a lot to be desired, especially the prices! We ordered 2 coffees, which were warm, not hot, and the £10 North Sea Scran toastie to share. As you can see from the photo the amount of filling was pathetic and remember this is £10!!!! My complaint was handled perfectly by the manager and a replacement, with an acceptable amount of filling was provided. Also, the way the item was presented doesn't give the feel of a quality product, why not add a little salad and some crisps??? This is a £10 item! Lastly the staff were great, very professional and friendly. But please Barbour and Fenwick get your product right!

A love this place been coming here since a was a kid one of the biggest and best stores in Newcastle and oldest plus they put a Christmas window on each xmas wich is beautiful for the kids ❤️

Always the most amazing experience. Food in their coffee shop always a must when we get there! I could and would spend all day in here!!!♥️

Had a lovely lunch there reasonably priced staff helpful and friendly

Recently visited the jo malone counter at Fenwicks thanks to Ella for a great time choosing fragrance with my daughter for her wedding. Also thanks to Shopie Trinny London for a fabulous makeover and great advice.

Lovely products and friendly staff 😊

Visited for the first time having moved from London. Lovely store. Bought cosmetic from the Charlotte Tilbury counter and was served by Gemma, who was so friendly and higher experienced.

As castles go it was poor no mote

Love Fenwicks always been going here forever great place ❤️

Nice but staff are hard to find to get help

A review for Tom at the Boss store. Very helpful and polite. Way better than the chubby fella with glasses and the manger who often look at me like a tea leaf. This review is for boss only as fenwicks as a whole has gone down hill. Full of overpriced tat made by nobody's. Get with the plan fenwicks family, or its another Debenhams in the making.

Enjoyed cake and coffee in the cafe downstairs. I was fascinated by the variety of chrisps / potato chips. Good variety of quality articles throughout the store.

So lucky that this is our local department store. Lovely to browse through but also some great bargains on beautiful products

Iconic department shop in Newcastle. Everuthing from food, to shoes for sale. Very clean and smart shop, can sometimes be a little busy on weekends but nothing to bad.

Lovely department store staff were helpful

Popped in to have coffee and cake at coffee neros lower ground floor had orange drizzle to die for not busy at all had a nice unhurried relaxing interlude

Great variety of quality products

Fantastic and all options available, good shopping spot and professional and helpful staff

Great Tv's sound systems and laptops. Great food hall

Fenwick Newcastle is a renowned department store that offers a luxurious shopping experience in the heart of the city. Known for its high-quality products, the store features a wide range of brands across fashion, beauty, homeware, and gourmet food. Customers appreciate the elegant atmosphere and attentive service, which add to the overall experience. The beauty department is particularly praised for its extensive selection of cosmetics and skincare products, often featuring exclusive brands. The food hall is a highlight, offering delicious treats and gourmet products, making it a perfect spot for food lovers. However, some shoppers have noted that prices can be quite high compared to other retailers. Overall, Fenwick Newcastle stands out for its quality and service, making it a great destination for those looking for a premium shopping experience.

What a fantastic department store. We have a Fenwick locally and it is not a patch on this - jealous!! Very accommodating last minute mini blow dry by the lovely man at Aveda, make up by Sharon at Trinny London, superb lunch at Porterhouse and much much more. It was all fab!

Charlotte Tilbury makeup nice girl helped me with foundation

Proper department store experience!

Plenty of eating venues. Food hall excellent. Loads of beauty counters. And fashion

I recently went down to Fenwick to browse their latest fashion in both men and womens’ section. I was assisted by their personal shop team and stylists, who were of high standard and provided top-of-the-range customer service. Their sharp knowledge and experience of fashion is also a highlight that made the trip worthwhile. I would highly recommend coming for a personal shop experience in this department store.

Yesterday, I attended an event at Fenwick, and it was an incredibly enjoyable experience. Fenwick has a personal shopping team that provides private shopping services, offering styling suggestions and access to private fitting rooms. The staff, including the sales manager Michael and sales associates like Meilissa, were all very kind, professional, and welcoming. Fenwick, as always, prioritizes the customer, ensuring every shopper feels valued and well taken care of. What makes Fenwick even more exciting now is the introduction of many new brands, including one of my personal favorites, Lemaire. It’s definitely worth a visit, as the selection is more appealing than ever!

Modern department store, very upmarket fab furniture department

Had the experience of a personal shopper got what i needed and loved it.

A great place to relax and site seeing

Staff can be snooty and unhelpful. Emails to the shop are not answered. It used to be a great shop, but these days, there are so many other shops where they provide a much better customer experience.

Great friendly shop! The beauty section downstairs is massive and each counter has very polite staff! Shout out to Charlotte on the Guerlain counter, she was incredibly helpful, generous, and nice! Heads up however, there's no phone signal here so if your wife is coming here, she'll be gone!

What should I see? I work there and go every day. It's a cool store with nice things!

Love the coffee here, one of the best in Newcastle in my opinion, I rate it higher then pretty much every chain in Newcastle.

Amazing customer service, me and my mam got help picking out the perfect perfume by this amazing worker called dawn, she was really nice, highly recommend asking for her if needing help, don’t be rude because if you are rude they most likely won’t serve you and will get security

Love this shop Jo Malone and food hall especially butchers and raffles curry counter always a trip to Maison and rye too wish they bring devils chocolate cake back

A very impressive department store with a huge range of goods, well laid out and easy to locate. A range of places to sit for a while and have a coffee but the terrace is the best for that. Every member of their team was helpful attentive and highly knowledgeable. Loved it so much we went twice on this trip.

Fenwicks is best shop in Newcastle.. 'Kat' on Ralph Lauren mens section is the best member of staff! She definitely works for her money! X

Love Fenwicks but toilet facilities now very poor (3rd floor only and very tired). Big mistake restricting the first floor loos to Cafe 21 users only. You need to review this poor decision and improve toilet facilities in this beautiful store.

Love having a walk round and it's my go to place for not run of the mill foods but it is over priced in many areas in my opinion

Wonderful helpful staff a wide range of perfumes and named clothing

Fabulous to walk around. The food court is amazing and great selection of fashion brands

A lovely clean shop with a wide variety of top quality items on sale

Called into the homeware department in Newcastle and received excellent service from Joyce who was just delightful ! Joyce is friendly, knowledgeable and also good at selling…..she also sold us an espresso machine to go with our Le Cruset purchase…. She is a credit to the company and should be training the new recruits to show the standards that a 50 years loyal employee can achieve! Thank you Joyce

Go quite often,to the cafe on first floor,it's always spot on. Staff always plesant & helpfull. Store staff the same

Well presented in all departments

Amazing Beautiful Shop Great Cafes

A great family business with lot's of individuals stands.the staff very friendly and helpful The staff at Tom Ford were very helpful to my wife as she has lost part of her sight. Big thank you to all at Fenwick

Well mannered staff attentive kind and happy to help. Always quality purchases.

Great shopping. Great places to eat

Although there are many positives to Fenwick’s, as a former autistic employee I found it unsupportive towards neurodiverse staff. Cliques were cultivated – but, if you weren’t part of the ‘in’ crowd, you’d be picked up for the pettiest things.

Best department store in Newcastle with a great selection at reasonable prices.

I always have a great experience at Fenwick. Today, I received exemplary customer service from Guilin at Ormonde Jayne. I needed help with another brand, and she came over with a beautiful smile to assist me. She went above and beyond, even going upstairs to find all the perfumes I was looking for. I'm confident that Fenwick only selects the best employees, and Ormonde Jayne is very lucky to have her on their team

L8ve this shop has everything I need in one place

SHOCKING customer service and DISGUSTING experience. Appalling. Here’s why: I recently had an absolutely horrible experience at the Fenwick toy section that left me and my friends stunned. It was my friend's birthday, and a group of us went to Fenwick to check out the latest LEGO sets, something we all love. We were just standing there, quietly building a small model, not causing any trouble at all. Out of nowhere, a tall, bald man who worked there came up to us and told us to stop. We were completely shocked and couldn't understand why we were being targeted for just enjoying LEGO, like any normal person would. What made the situation even worse was that this man continued to follow us around the store. It felt like we were being watched and judged for simply being teenagers. His behavior was extremely uncomfortable and made us feel like we were doing something wrong, even though we weren't. It was clear to us that we were being discriminated against just because of our age. This kind of treatment is absolutely disgusting and should not be tolerated in any store, especially one that markets itself as family-friendly. I can't believe that Fenwick allows their employees to treat customers this way. We went there to have a fun day out for a birthday celebration, and instead, we left feeling humiliated and upset. This experience has definitely ruined our impression of Fenwick, and we will not be returning. I strongly advise anyone considering a visit to be aware of how they might be treated, especially if you're a teenager just looking to enjoy some time with friends. It's insane that such discriminatory behavior is still happening today. One star is too generous for this kind of service if there were such things as 0 star reviews i’ll just let you know that i would choose that as an option!

Best department store in the North

One of the most upmarket comprehensive stores in Newcastle.

Sometimes hard to find what you need

Such a lovely place to catch up with friends away from the crowds

Went to Fenwicks to get my makeup done by Charlotte tilbury for my graduation. I can’t thank hope enough, she did an amazing job so friendly and professional. Thank you for making my graduation special with your expert makeup skills!

Far too expensive for clothes. Furniture good quality and excellent delivery service

I attended a wine tasting on Fri 12th July 24. I was unwell and Donna and Ian (staff members) took great care of me. I really appreciated your help. Thanks Devi McQuade

Something for everyone at this popular Newcastle store

Was just wandering around after having lunch at porter house restaurant I stopped at boss not really intending 2 buy any thing staff were so lovly bought a jacket and 2 tops the lady was telling me she'd lived in Spain and had 2 Jack Russell's she was lovly after that I went 2 mulberry again I didn't need another handbag well done great service

Fenwick s the BEST shop in Newcastle...love it love it love it

It's expensive everything is part of a chain not like it was

We went to all Saints to see if they had a certain colour in stock. I wasn't so lucky, but a great staff member said she would have it sent. I opted for the lighter leather

I received a message that my order was ready for in-store pickup. We went to pick it up, came home, and found that half of the order was missing, so we went back to the store. The woman said nothing else had come in. Customer service via email was not helpful, so I called customer service by phone at 10:30 morning. A young man answered and spoke incomprehensibly; it sounded like I had woken him up. After a short and unpleasant conversation, I learned that I would get a refund after a few days and that I would not receive my order. The worst thing was that I didn't even hear an apology until the very end, when I pointed it out to him. Not a pleasant experience first thing in the morning.

Absolutely exemplary customer service by Ryan at the customer collection point. He went above and beyond when I popped in today to buy a bargain lamp shade. Ladies in the lighting department were friendly and extremely efficient. I had called ahead to say I’d be dropping in and they had the item I’d asked for, ready for me at the till. Service at its finest from Newcastle’s flagship store. Update re Clarins Spa- Vladimira & Brigit (sp?) are amazingly welcoming, professional, friendly and exceptional at what they do. Their healing hands provide the very best of treatments with, of course, the very best of products. What’s not to love. Thanks ladies, see you both again soon.

It was much brighter than before and easier to get around, a big improvement for a more enjoyable shopping experience

The first time I saw Fenwick was in York, but I didn't go in. This time I went to Newcastle and saw it again. It was a little bigger, so I was curious to go in and have a look. It's a high-quality department store with unique needs for the taste of life. People will like it! Thumbs up!

The best afternoon tea in Newcastle!

Unfortunately it rains all the time

Lovely store with quality items at competitive prices.

Great department store.... Like department stores use to be.

Don't know as I never went so don't know why it's coming up on maps.

High standard store with a great food hall

Pricey store, central location, clean enough.

Disappointed in that the cafe in the lower basement has disappeared. Always a great place for a coffee. The toy department isn't as good as it used to be.

Amazing shop that has everything with a premium look & feel. Staff are VERY helpful & polite.

Great place for shopping food..

Fantastic department store and shopping experience with everything under one roof. Clean, bright and spacious environment.

Wonderful food Hall quite expensive for seafood (although delicious) but have eaten in better locations for a fairer price, I believe.. And more attractive settings...

The department store in Newcastle upon Tyne. Very nicely modernised with a great selection of merchandise and brands. It is well laid out and is a pleasure to shop there. The cafes are pretty good too.

Great store A legend in its own right Designer names all under one roof

It's Fenwicks.. it is what it is.. a newcastle institution!

Lovely clothes, big collections. Usually buy in the sales

Great products with friendly and helpful service.

It's Fenwick's need a couple of provident loans to shop here haha

A lovely girl called Courtney did my make up at Charlotte tilbury. she was so kind and very talented at make up and explained the whole experience and made it worth while so happy with the look.

I have been going to Fenwicks Newcastle for many years now but I have been blown away by the customer service i received from Lisa in the pram department. Poor Lisa has been subjected to at least 5 of my visits since February trying to choose a pram. This lady has never once made me feel a nuisance or never pressurised me. She has answered every question without hesitation, looked up information, order times etc. Very knowledgeable, patient and such a lovely person. I am glad to say we made a decision but honestly she made the experience so much more enjoyable. Thank you Lisa!

Used to go with my mam to see the Christmas display. Timeless classic in the toon.