YO! Sushi - Fenwick Newcastle in Newcastle upon Tyne

The Champagne bar is a fantastic experience! The staff are second to none and the experience is one not to miss!

Always recommend Fenwick's what ever IAM buying there delivery service is the best

Lovely Christmas window display 🎁

Really cool, lost my breath walling up the stairs, reminded me I need to hit the gym more 10/10

One of the highlights of my trip to the north east was witnessing the 12 days of christmas window display at Fenwicks and wow it didn not disappoint. They really put where I live to shame because down here in Plymouth the christmas decorations look like they've been bought from poundland and no thought or care given to how they were hung up it's depressing here at Christmas time so to see this years window at Fenwick filled me with christmas spirit that was sadly missing. My friend who came with me 2 years ago gave me specific instructions to find fenwicks and show me their window and she was not disappointed. This is what Christmas can be like when people make an effort it's special and magical.

Went in yesterday for a Xmas gift for my wife. The Dior assistant could not have been more helpful. No stress, no pressure. She was amazing and a credit to your store. Thank you Abby/Abbie, you're a star.

I decided to try the online ordering service Fenwick offer ,I can't believe how easy it was ! Excellent service Fenwick Newcastle,keep up the great work!

One of the most magical and gorgeous places to go for Christmas shopping and Christmas mood!

Really lovely Christmas window display

Up from Liverpool visiting grandkids, so went into town to browse Xmas markets and went to.look at the window displays....such a long queue so grandkids didn't want to wait so unfortunately didn't get a close look, but what we saw was brill....think if they removed the rope system it would be better as people would just continue to move normally giving more a chance for a closer view

We went to see the Christmas windows with the kids. There was a short queue snaking round to get a close view. I was rather underwhelmed, as the display seemed to be better in previous years, but the experience itself was altogether pleasant

A luxury shopping center with famous brands. On the ground floor, a huge area with fragrances and cosmetics. Don't forget to bid!

Was window shopping as heard Fenwick window was already being displayed

A pleasure to shop there. Great choice of goods in the food hall.

Excellent window display Lovely deli 👍

Christmas window and seasonal gift food selection looked very festive

We had the best shopping experience today like every time from Karen at Kilian / Frederic Malle perfumes , I like to shop and bring my friends always to Karen because she’s a great expert with highest level of experience and elegance, she makes any customer experience the joy of buying a whole world in bottle of perfume, I always like to come back because I know she is always there and I will always leave with joy and happiness in my heart and excited for my purchase, thank you Karen ❤️

Visited to go to the Santa on the Roof experience. What a treat. My grandchildren really enjoyed it. Loved the way you go into different parts, meeting the elves along the way, going outside to see the snow covered Christmas trees, dancing and throwing snow, and sitting in the Five Elves cafe. Santa looked great. The plate decorating was fun, the hot chocolate and cup cakes were delicious, and the Santa’s shopping was really funny. Excellent value for money.

Love Fenwick's At Christmas...going back to childhood memories ❤️

Fred's on the lower ground floor was lovely.

Lovely xmas window display ! Best window display u can tell when xmas coming overall fantastic xmas window display! But inside the shop needs knock some prices down a bit I had 2 give fenwicks window a 10 star rating it's beautiful

Great shop, .... Scones we're a bit dry in the cafe 😔

Fenwick is one of my favourite shops ever! We visited today for the Santa on the Rooftop experience- absolutely loved it! Love the Christmas windows this year too! Thanks for a great day!

Great experience at the Greggs Champagne Bar. The food was as you know with some nice sauces. Great service and atmosphere. A fun addition to the already excellent food hall

Love coming and seeing the Christmas window

Christmas is a must especially this years window display need experience it & enjoy.

What should I see? I work there and go every day. It is a Cyrillic store with nice things! It has changed because they have done a renovation

Too much champers with Greggs can make u sick!

Visiting friends and they organised lunch at Fuego’s. Had the tortilla and it was delicious. Spent hours after in the shop spending far too much money (but managed to get a fair bit of Christmas shopping done). Loads of choice and the staff were really helpful and friendly

I used to be a regular at Fenwick until they decided to go so up-market. It's now really expensive and the design and layout on the beauty floor is awful. Such a shame as it used to be my go-to shop in town for everything.

Ate at the terrace Restaurant on the third floor but think it's quite expensive with small portions and service wasn't exactly very friendly from the ladies on the counter.

Same upmarket store as my local branch at Kingston upon Thames

Was only in the food hall of this lovely shop due to time limits. It was a fabulous place which l would love to visit again

High end quality food, drinks & customer service

A top quality department store. Has many food outlets within the store.

Lovely meal had here..staff very attentive and beautiful food

Best department store in the country. Been to Selfridges many times, but Fenwick is just perfect. Major upgrades taking place downstairs, so super excited ☺️. Upgrade complete....even better

This is a review for the new Barbour Tea & Toastie Cafe. Firstly, the design of the Cafe is fantastic; well done to Tom and the team at JBH Design in Blyth for the job they did with this venue. Unfortunately the produce left a lot to be desired, especially the prices! We ordered 2 coffees, which were warm, not hot, and the £10 North Sea Scran toastie to share. As you can see from the photo the amount of filling was pathetic and remember this is £10!!!! My complaint was handled perfectly by the manager and a replacement, with an acceptable amount of filling was provided. Also, the way the item was presented doesn't give the feel of a quality product, why not add a little salad and some crisps??? This is a £10 item! Lastly the staff were great, very professional and friendly. But please Barbour and Fenwick get your product right!

A love this place been coming here since a was a kid one of the biggest and best stores in Newcastle and oldest plus they put a Christmas window on each xmas wich is beautiful for the kids ❤️

Had a lovely lunch there reasonably priced staff helpful and friendly

Always the most amazing experience. Food in their coffee shop always a must when we get there! I could and would spend all day in here!!!♥️

Recently visited the jo malone counter at Fenwicks thanks to Ella for a great time choosing fragrance with my daughter for her wedding. Also thanks to Shopie Trinny London for a fabulous makeover and great advice.

Lovely products and friendly staff 😊

Visited for the first time having moved from London. Lovely store. Bought cosmetic from the Charlotte Tilbury counter and was served by Gemma, who was so friendly and higher experienced.

As castles go it was poor no mote

A review for Tom at the Boss store. Very helpful and polite. Way better than the chubby fella with glasses and the manger who often look at me like a tea leaf. This review is for boss only as fenwicks as a whole has gone down hill. Full of overpriced tat made by nobody's. Get with the plan fenwicks family, or its another Debenhams in the making.

Love Fenwicks always been going here forever great place ❤️

Nice but staff are hard to find to get help

Enjoyed cake and coffee in the cafe downstairs. I was fascinated by the variety of chrisps / potato chips. Good variety of quality articles throughout the store.

Iconic department shop in Newcastle. Everuthing from food, to shoes for sale. Very clean and smart shop, can sometimes be a little busy on weekends but nothing to bad.

So lucky that this is our local department store. Lovely to browse through but also some great bargains on beautiful products

Lovely department store staff were helpful

Great variety of quality products

Popped in to have coffee and cake at coffee neros lower ground floor had orange drizzle to die for not busy at all had a nice unhurried relaxing interlude

Fantastic and all options available, good shopping spot and professional and helpful staff

Great Tv's sound systems and laptops. Great food hall

Fenwick Newcastle is a renowned department store that offers a luxurious shopping experience in the heart of the city. Known for its high-quality products, the store features a wide range of brands across fashion, beauty, homeware, and gourmet food. Customers appreciate the elegant atmosphere and attentive service, which add to the overall experience. The beauty department is particularly praised for its extensive selection of cosmetics and skincare products, often featuring exclusive brands. The food hall is a highlight, offering delicious treats and gourmet products, making it a perfect spot for food lovers. However, some shoppers have noted that prices can be quite high compared to other retailers. Overall, Fenwick Newcastle stands out for its quality and service, making it a great destination for those looking for a premium shopping experience.

What a fantastic department store. We have a Fenwick locally and it is not a patch on this - jealous!! Very accommodating last minute mini blow dry by the lovely man at Aveda, make up by Sharon at Trinny London, superb lunch at Porterhouse and much much more. It was all fab!

Charlotte Tilbury makeup nice girl helped me with foundation

Proper department store experience!

Plenty of eating venues. Food hall excellent. Loads of beauty counters. And fashion

Modern department store, very upmarket fab furniture department

Yesterday, I attended an event at Fenwick, and it was an incredibly enjoyable experience. Fenwick has a personal shopping team that provides private shopping services, offering styling suggestions and access to private fitting rooms. The staff, including the sales manager Michael and sales associates like Meilissa, were all very kind, professional, and welcoming. Fenwick, as always, prioritizes the customer, ensuring every shopper feels valued and well taken care of. What makes Fenwick even more exciting now is the introduction of many new brands, including one of my personal favorites, Lemaire. It’s definitely worth a visit, as the selection is more appealing than ever!

I recently went down to Fenwick to browse their latest fashion in both men and womens’ section. I was assisted by their personal shop team and stylists, who were of high standard and provided top-of-the-range customer service. Their sharp knowledge and experience of fashion is also a highlight that made the trip worthwhile. I would highly recommend coming for a personal shop experience in this department store.

Had the experience of a personal shopper got what i needed and loved it.

A great place to relax and site seeing

Great friendly shop! The beauty section downstairs is massive and each counter has very polite staff! Shout out to Charlotte on the Guerlain counter, she was incredibly helpful, generous, and nice! Heads up however, there's no phone signal here so if your wife is coming here, she'll be gone!

Staff can be snooty and unhelpful. Emails to the shop are not answered. It used to be a great shop, but these days, there are so many other shops where they provide a much better customer experience.

Love the coffee here, one of the best in Newcastle in my opinion, I rate it higher then pretty much every chain in Newcastle.

Love this shop Jo Malone and food hall especially butchers and raffles curry counter always a trip to Maison and rye too wish they bring devils chocolate cake back

Amazing customer service, me and my mam got help picking out the perfect perfume by this amazing worker called dawn, she was really nice, highly recommend asking for her if needing help, don’t be rude because if you are rude they most likely won’t serve you and will get security

A very impressive department store with a huge range of goods, well laid out and easy to locate. A range of places to sit for a while and have a coffee but the terrace is the best for that. Every member of their team was helpful attentive and highly knowledgeable. Loved it so much we went twice on this trip.

Love Fenwicks but toilet facilities now very poor (3rd floor only and very tired). Big mistake restricting the first floor loos to Cafe 21 users only. You need to review this poor decision and improve toilet facilities in this beautiful store.

Fenwicks is best shop in Newcastle.. 'Kat' on Ralph Lauren mens section is the best member of staff! She definitely works for her money! X

Love having a walk round and it's my go to place for not run of the mill foods but it is over priced in many areas in my opinion

Wonderful helpful staff a wide range of perfumes and named clothing

A lovely clean shop with a wide variety of top quality items on sale

Fabulous to walk around. The food court is amazing and great selection of fashion brands

Called into the homeware department in Newcastle and received excellent service from Joyce who was just delightful ! Joyce is friendly, knowledgeable and also good at selling…..she also sold us an espresso machine to go with our Le Cruset purchase…. She is a credit to the company and should be training the new recruits to show the standards that a 50 years loyal employee can achieve! Thank you Joyce

Go quite often,to the cafe on first floor,it's always spot on. Staff always plesant & helpfull. Store staff the same

Well presented in all departments

Amazing Beautiful Shop Great Cafes

A great family business with lot's of individuals stands.the staff very friendly and helpful The staff at Tom Ford were very helpful to my wife as she has lost part of her sight. Big thank you to all at Fenwick

Well mannered staff attentive kind and happy to help. Always quality purchases.

Great shopping. Great places to eat

Although there are many positives to Fenwick’s, as a former autistic employee I found it unsupportive towards neurodiverse staff. Cliques were cultivated – but, if you weren’t part of the ‘in’ crowd, you’d be picked up for the pettiest things.

Best department store in Newcastle with a great selection at reasonable prices.

I always have a great experience at Fenwick. Today, I received exemplary customer service from Guilin at Ormonde Jayne. I needed help with another brand, and she came over with a beautiful smile to assist me. She went above and beyond, even going upstairs to find all the perfumes I was looking for. I'm confident that Fenwick only selects the best employees, and Ormonde Jayne is very lucky to have her on their team

L8ve this shop has everything I need in one place

SHOCKING customer service and DISGUSTING experience. Appalling. Here’s why: I recently had an absolutely horrible experience at the Fenwick toy section that left me and my friends stunned. It was my friend's birthday, and a group of us went to Fenwick to check out the latest LEGO sets, something we all love. We were just standing there, quietly building a small model, not causing any trouble at all. Out of nowhere, a tall, bald man who worked there came up to us and told us to stop. We were completely shocked and couldn't understand why we were being targeted for just enjoying LEGO, like any normal person would. What made the situation even worse was that this man continued to follow us around the store. It felt like we were being watched and judged for simply being teenagers. His behavior was extremely uncomfortable and made us feel like we were doing something wrong, even though we weren't. It was clear to us that we were being discriminated against just because of our age. This kind of treatment is absolutely disgusting and should not be tolerated in any store, especially one that markets itself as family-friendly. I can't believe that Fenwick allows their employees to treat customers this way. We went there to have a fun day out for a birthday celebration, and instead, we left feeling humiliated and upset. This experience has definitely ruined our impression of Fenwick, and we will not be returning. I strongly advise anyone considering a visit to be aware of how they might be treated, especially if you're a teenager just looking to enjoy some time with friends. It's insane that such discriminatory behavior is still happening today. One star is too generous for this kind of service if there were such things as 0 star reviews i’ll just let you know that i would choose that as an option!

Best department store in the North

One of the most upmarket comprehensive stores in Newcastle.

Sometimes hard to find what you need

Such a lovely place to catch up with friends away from the crowds

Went to Fenwicks to get my makeup done by Charlotte tilbury for my graduation. I can’t thank hope enough, she did an amazing job so friendly and professional. Thank you for making my graduation special with your expert makeup skills!

I attended a wine tasting on Fri 12th July 24. I was unwell and Donna and Ian (staff members) took great care of me. I really appreciated your help. Thanks Devi McQuade

Far too expensive for clothes. Furniture good quality and excellent delivery service

Something for everyone at this popular Newcastle store

Was just wandering around after having lunch at porter house restaurant I stopped at boss not really intending 2 buy any thing staff were so lovly bought a jacket and 2 tops the lady was telling me she'd lived in Spain and had 2 Jack Russell's she was lovly after that I went 2 mulberry again I didn't need another handbag well done great service

Fenwick s the BEST shop in Newcastle...love it love it love it