YO! Sushi in Newcastle upon Tyne

I enjoyed my lunch here, it was tasty and the staff were great, as always it is a bit pricey but the food was worth it. Comparing it to the Trafford Centre in Manchester which is a smaller outlet it fell as if it was a bigger place but today there were around 2-3 staff I could see as waiters and 4 chefs. The conveyor belt was very sparse compared to the TC one which is always fully stocked and well staffed.

I had a quick lunch here today, the selection on the conveyor belt was amazing and the service was prompt and friendly. Will be returning.

This was my first time eating at the restaurant and I had a fantastic experience. Our server, Kirsten, was welcoming and knowledgeable of the food. She was attentive and refilled my Miso soup - which is fabulous. The restaurant was clean and I loved the addition of the robot!! The miso soup was amazing and I had my first ramen bowl - chicken teriyaki and this was fabulous!! Overall 10/10 & would definitely return with more of the family.

Great place to go for lunch, very friendly staff. Loads to choose from, was spoilt for choice! Glad we booked a table because it got busy, walk ins are fine but would recommend booking to avoid disappointment.

I came to Newcastle with my son and he wanted to go to yo sushi. I agreed. My child has additional needs and the night before we went through the menu deciding what to get. When we get there my son is very excited! So happy about the conveyor. Our server took our order including drinks, she then came back over to inform us they are card only. I only had cash so we had to leave. Personally I think it's disgusting that they don't accept cash and card. There is NO signs up anywhere in the store, or online so this isn't something I could of predicted. My child went into meltdown. This place will not get my custom ever again.

So much of what made Yo Sushi special has been lost. Sparkling and still water on tap at the table - Gone A call button from the waiter/waitress to make getting their attention easy - Gone The Maki rolls with crispy fish skin - Gone The regular alarm that saw all the chefs queue up to wash their hands - Gone The shout of Yo Service each time a dish was ready for serving - Gone On top of that the restaurant was short on FOH and waiting staff so customers feel invisible when they arrive and have to wait too long to be seated and shown to a table. There’s so much competition now for Japanese food so come on Yo Sushi, get back to the theatre of food that made you special.

Really lovely place with great attentive staff. Our lovely server Maddy got us seated really quickly and explained everything to us, was super friendly and checked everything was okay with our food. The food was wonderful and it was a lovely experience. Thanks Maddy!!

Really lovely food and very kind staff . Would highly recommend. Very fresh and fast service. Will definitely visit again

We're regular visitors here at yo! And we love it more and more everytime we visit. I myself have some or (quite a few) severe allergies and EVERY member of staff have been so knowledgeable, asking about my allergies and handing me the tablet and where to find any extra information online! But I am always safe here and have never had any issue with cross contamination and the chefs are always made aware. Today's visit we were greeted by the lovely Madds. They were so welcoming and easy to talk to, outgoing, helpful, funny and made our experience so much better! The food is always amazing quality and they have plenty of options for me and no doubt we will be back here again soon!

Sorry but this is the 2nd or 3rd email I’ve had after visiting once. The meal was average and slightly over priced for what it is. In this day and age who needs 3 emails added to their inbox for one visit to a chain restaurant?

An absolute disgrace! Upon entering, it took nearly 10 minutes to just be acknowledged by a member of staff. When we were eventually seated, the girl asked if we’d been there before then walked away, but never mentioned what the device was in front of us (some sort of big electronic box with our table number on it). To us, this looked like how to order. So my partner selected our table number on it, to which then, one of the chefs (to narrow it down it was a lady chef with glasses) stormed over to us and very rudely said “Can you stop touching things. Sarah, this person has just removed the table”. I was blown away at the way she treated us. She then proceeded to aggressively tell us how the conveyor belt now has to be reset because you touched this. When we asked what it was we were told it’s what was used through Covid and it’s just “assumed” that customers shouldn’t touch it. She couldn’t have made us feel more embarrassed or like children if she tried! If this was something for Covid and it’s not to be touched, then maybe take it away, turn it off or put a sign on it! Don’t shout at your customers for touching something that wasn’t explained to us. We really like Yo Sushi and our local branches in Edinburgh are so lovely, but this experience has really tainted our view on the company now. Disgusting way to treat your customers! This branch should be ashamed!

Service was bad ,although the store was almost empty, waited ages to be served or acknowledged when we wanted to pay. Loads of cooks 1 waitress. Why? This is the 2nd time we have left midway through eating. Last summer was the first. Miso, we asked for tofo twice but the waitress said she didn't have time. Although she was very polite. Sushi was stale and overpriced . Food on the belt looked unappetising and lifeless. Atmosphere was desperate. Never again 😒 pity because we used to love it. Going to make our own!

Out of the two Nudo Box stores in Newcastle, this one is my favourite, but both are nice. Sitting inside or outside the store is great, especially in the summer if you find a seat. The food is also very high quality which explains why it’s a little pricey. Every time i’ve visited the staff have been very kind too.

This class is so much fun, I would totally recommend. Very informative. And you get lots of food included

The only reason why I haven't rated this place "terrible" instead of "poor" was the food quality and the chef who came to our rescue. Me and my family (son and husband) came quite late in the day after visiting the Christmas Market. We were guided to our seats and sat at the belt. The waitress handed us a menu. The WiFi wasn't working so we couldn't scan the table to order anything, so asked the waitress for some drinks, resulting in a sulky waitress. This continued when we tried to order our mains and when we tried to pay our bill. The service was shocking. The glasses were stacked on top of each other resulted in one being smashed when our server decided to place them heavy handed on our table. It was a chef who came to our rescue to move them while bringing us our mains. While I understand the stress this festive period brings, we weren't abrupt or rude and felt like we were a massive inconvenience. The tables closest to the back of the restaurant could smell an awful drainage smell during our meal. Your toilets were also disgusting, disabled ones not flushing. Women's toilets not having toilet roll, soap or workable hand dryers. Was an interesting experience if you want to try something different but not worth £100+ we paid. Won't be returning.

Until recently we’ve always had good service at this restaurant, our visit this time just wasn’t the same. The menu has lost some of our favourite dishes and prices just can’t be justified

Kind helpful staff and delicious food! We always enjoy our visits (and we come all the way from America to visit NE England! No trip is complete without a YO! visit!

Authentic modern Japanese cafe, choose your food if requires heating it will be brought to you and a selection of beverages too at a reasonable price. The seating is limited however it is cafe not a restaurant. A good place to go to sample Japanese dishes on a budget.

When we were arrived we were told to order via QR but payment would be in person and not via the app. We usually prefer QR order and payment due to the speed. Although the food was nice it was a nightmare trying to get...

We were told to order via QR code which to be honest was our preferred method. The only problem was we were told paying would be face to face via a server. We spent 20 mins trying to get the attention of a staff member...

We had lunch in a moderately busy lunchtime slot. The food was tasty, delivered a bit slowly but hey, it’s lunchtime. The new menu is nice, with a lot of variety. However, the service was slow, inattentive, and totally disjointed to the dining experience. For...

Honestly had such a terrible time here. When we arrived the place was deadly quiet, no atmosphere at all it was spooky. The wait staff tried their best but the store was sold out of most things, without it appearing as sold out on the...

I brought my family today for lunch at Yo! and it was absolutely brilliant! We had a little trouble getting signal to order online but the staff were so helpful and sorted us out quickly. We also got to do the Kids Eat Free deal...

The food was fantastic!! We were served by a young woman with short dark hair and piercing and she was absolutely fabulous!!!! Would love to go again, definitely recommend

I hadn’t been to Yo! in maybe a year or so, and so when i found out the restaurant had reverted back to how it was before covid I was curious as I had never experienced Yo! before covid. However I was surely disappointed as...

The salmon used for the sushi was obviously top quality and very fresh. Overall would recommend primarily for the amazing quality of salmon used in the sushi

Love the food great value friendly service

If you like sea food don’t order the spicy seafood ramen. 3 tiny prawns, scrappy overcooked piece of salmon and chewy squid. Rest of meal was fine

The online ordering system took us 25 minutes to connect with, a button system should still be used. Food was madly expensive. Two waiters on during a busy lunch time is ridiculous it took ages to even get the bill and then she told us...

10/10 for there customer service, helpful and happy friendly staff quick and easy menu, fresh sensational food and was a brilliant experance watching are food being made for us right infront of are eyes the prices are Reasonable. We loved the robot that brought are...

Took 15 minutes to get seated . Eventually had to ask a chef if they were open . Didn’t really feel welcome . Food was ok but classics like katsu squid not available.

We went for lunch. Absolute dross on the belt. Then when something decent came around there was a dead fly lying on the piece of salmon. Made it known to the staff, they just made a new one. Disappointing. The belt just seems to be...

Really enjoyed my visit here. Delicious sushi! The service was great too which makes all the difference.

All i can say is everything in this place is disappointing from the food to the service. Took about 10 minutes to sit us and that was because there is only 1 staff running around the floor taking orders, cleaning tables and letting customers in. You have to order online the signal is weak inside and there us no wifi!! I have to go outside to complete my order and it turns out it is not in stock and its only mid day. Took forever to get our drinks and there was no wasabi and pickled ginger placed on our table. And again i have to wait as the only staff who can help is busy helping other customers. It has really put me off and my daughters experience of enjoying sushi which she loves. The staff was apologetic when i voiced my displeasure but i think this is more management’s fault. Not going back here. If you are in Newcastle and want Japanese food, go to Dojo or St Sushi and enjoy proper Japanese food. Yo sushi is like the McDonalds of Japanese food, avoid going to this place.

I had been raving to my family for years about how cool and different Yo Sushi was with great food and a fun experience. I had booked a reservation online but the restaurant was only half full and they were turning people away. Half of our food never arrived and we repeatedly had to ask for our soft drinks. They don't even have the water fountains anymore or the wasabi and ginger.

I’ve always loved the food, a problem I see though when I come in is that there’s not much communication with the customers and it’s hard to get staff’s attention or general service, because staff are either very busy or do not ask if you are enjoying your meal or just general checking up on tables. Other then that spot on :))

It was average. But why we have to pay extra money to sit?

Wasn’t overly busy but service was slow, the QR code wasn’t working to order hot food or drinks so took about 15 minutes to get someone’s attention. Staff seemed stressed and one of the servers was complaining they had to jump into the kitchen and just completely ignored someone’s drink order. Another member of staff was walking about with a cigarette hanging out of her mouth, was on her break but not a nice sight and then came back and sat stuffing face whilst her stressed colleagues struggled to carry on. No katsu yo-nut so ordered another one and the chef had to ask a colleague what it even was. Food was nice but very poor service

We love YO! And have been visiting for a while part of the experience was the food arriving on the belt and getting excited when the table lights changed from red to amber to green. Now, you can pick random plates off the belt and...

Server charged us service charge without asking and tried to get away with by not giving us the receipt but food was good

We had a lovely seat at a booth next to the kitchen, so we got chatting to the chef stationed near us. Unfortunately I didn't get his name but he had a cute little chefs hat and glasses. He talked us through the whole menu...

Will is amazing! Quick service! Friendly! Gave us options when we asked for recommendations!! Lovely to see how much passion he has for the job! Will only be coming back if Will is working. Very happy with my experience:))))))

We had a lovely welcome but the place felt short staffed (a robot for dish clearing adds to this impression), the app ordering system really wasn’t too good and we both felt a bit unwell after. If this is a modern Yo Sushi then it...

Use to come here all the time was great back then. Now no customer service, everything is via phone and a robot that takes your plates. So I don't know why you get charged a service charge for something your not getting. Price has went...

Este lugar es triste pero desde el COVID está en total decadencia over rates para la comida que es, no...

The Sushi was amazing,the costmer service was fab,the atmophere was nice and calm and the robots just made the whoe day so much better.

Lovely staff with decent prices! Highly recommend- their sushi is really good. 🫶🍣

My son and I enjoyed a wonderful evening at sushi making class with the lovely Jess. So knowledgeable and made our evening, just super. Thank you Jess!

Food is amazing! And really great when counting calories. Me and my friend have a little tradition of going here now. If we ever miss out on food in one place too the staff are great and call the other store to help put food to one side at the other shop

We had a lovely lunch! The 3 dishes deal for one person was excellent value for money. The food came quickly and tasted great. My only concern, and the reason it isn’t 5/5, is because there was only one lass working the floor. She was...

First time experiencing yo! Sushi never again,miso soup was too watery and if left would seperate, had to ask to have seaweed in my seaweed salad and the seaweed nigiri as they were both basically grated carrot with the nigiri literally having 1 small shred...

I love sushi! It's one of my favourite foods. To my delight, it's also a favourite of my wife's too. We have visited Yo! many times over the years and it has always been extremely enjoyable, both for the great taste of the food and...

My partner and I came here for a meal and we felt like the wait staff went above and beyond for us. The food was fresh and cooked to perfection.

Went there for my anniversary for a bit to eat the food took ages to arrive even though there wasn't many people and it was cold which was very disappointing

2nd time we have been recently. The QR codes didn't work for me or my boyfriend both times, waiters weren't happy to take our orders at the table and made us feel like an inconvenience. We ordered a vegan chicken katsu and a regular chicken...

Always enjoy you sushi . Service and staff always very good . Maybe some discounts and offers would be nice . Anyway … all very good 😊

Food was ok and on time. However the atmosphere was not great. Staff seemed overworked and looked a bit miserable- which matters for a restaurant with kitchen on show. The lady that was in charge of the queue only acknowledged me and my partner after...

We visited Yo! in Newcastle yesterday. It's only our second visit to the chain, the first being at the Metrocentre, which we loved, so we decided to go again. Again, the food was good and it's great to watch the team making the food whcih...

No alternative form of ordering, staff not helping much. Internet is slow, took too much time just to choose and not much to choose from.

Poor service, sat for ages downloading app iso we could order not even offered drinks to keep us going,.restaurant 3/4 empty.!! People complaining about food they ordered and not being given.. another couple were refused a table as they hadn't booked even though the place...

Regular Yo! diners typically visiting 4-5 times a year & usually look forward to the food. Saturday was so disappointing. The food quality was poor at best. The seaweed salad was mostly carrot, the meatless farmer chicken katzu was dry & overcooked, We brought a...

I was shocked and dismayed by the prices and portions of my selections! For this I will never return. It is absolutely ridiculous that one can pay almost £25 for a meal that consisted of 4 pieces of sushi, 2 very small wedges of sweet...

Very good quality sushi, nice salmon and the tempura prawn rolls were very tasty, wasabi, soy sauce and ginger included in a convenient lunch box. Staff member was friendly and asked if I needed any help when I took a while to choose, which is normal for me due to being indecisive when presented with loads of good options! Fairly good price for what you're getting as well.

Love these places so couldn’t wait to try the one in Newcastle. Good service as the waitress got us a table by the belt on a Saturday busy night in Newcastle. Service was a little slow had to wait for drinks. Food made nice and...

The food was great quality. The done dessert was the best thing I have tasted in a long time. The robots that go around and collect your empty plates were epic. I live in the US, but I'll be back again someday.

the amount of average sushi you get for 50 pounds is disheartening. got 3 small plates and 1 tiny plate of sushi. the 18 quid selection did not taste that good nor did we get that much food

Quick and easy sushi shop. Grab and go or you can also dine in. Wish they can put the food in reusable plates, as I think it’s too much waste of packaging and plastic.

Would be nice if we could personally give our order to the waitress food was nice it’s a shame there have changed the starter of the squid bring back old recipe much nicer loved the robots

Food great and the staff were so hard working and polite and even though it was busy couldn’t be more polite and friendly. Food was really good and really efficient ordering and quickly received food. Loved the robot trays for empty plates! Will visit again!

We often visit the Newcastle branch on Grainger Street. The food is always nice and the stuff very helpful and attentive. The only minor let down was that my main arrive quite late (had to remind the chef, we were sitting next to the kitchen...

Good buzz about the restaurant, great service, good food at a fair price and the squid is amazing. Will be going back very soon.

Prior to Covid I used to really like going to YO Sushi. However I went yesterday to the newcastle branch with a couple of friends. When we were seated and ready to order we were greeted with a digital ordering system which was very complicated...

I love getting sushi from here as they have a wide selection that is fresh and easy to grab and go

The customer server was very friendly, I went with my sister. We first asked for drinks and it came really soon. We then ordered our food, dumplings sushi beef teryaki and Japanese chicken balls. The beef teryaki had a little bit too much soy sauce...

I remember the sushi being better quality when I’ve had it other times. The tuna was especially poor, for the price I was paying I’d be better going else where for sushi.

We went as a couple to a sushi school class - our first time and we loved it! Our teacher Jess was really friendly and helpful and made it fun. Gyozas and a drink included which was great plus we made a lot of sushi!...

The app ordering is so fiddly now and there is barely any human interaction. The portions are small and quite expensive and sushi served very chilly when it would be much nicer at room temp. such a shame as I used to really enjoy a...

Great food freshly made yummmmy

Upon our arrival we were seated in fairly empty restaurant next to a bin ( not good) Then we were advised to scan a code to order, Dear YO Sushi, they are still people who's lives are not ruled, controlled and monitored by their Smart...

Service was slow, food took 1 hour to arrive for our main. I son had eaten his well beforehand. Four dishes we tried to order were sold out. Food that came was uninspiring. Really disappointed with the whole experience.

The site to order your food from kept on crashing and we had to get the staff to put our order in part that it was nice they were test out 🤖 to bring our food and take our dirty bowl away

Having been before and having good experiences, I expected a good lunch. However numerous problems occurred. Firstly, the staff were really poor. They weren’t helpful in the slightest. We ordered a coke and water and it arrived after we had eaten! I wouldn’t mind but...

Horrible new system of pre ordering destroys the experience of grazing from the conveyor belt. Would be better at conventional restaurant. Will not be back in a hurry

Not going to return to Yo Sushi, again. Zero atmosphere, food over priced. Lack of enthusiasm from the entire team. The app that you now are meant to order on took forever to open. The food appeared in a random manner! Everything about the entire...

Had a great lunch here the other day. Staff were lovely, eventhough they seem spread too thin, food was delicious and the new menu items are delicious. A lovely place, highly recommend!

I dine at this specific Yo-Sushi around once a month and the waiting staff are uninterested in ever making you feel welcome. Today I was brought to the table and given a menu, however when I ordered on the app most of the items were...

Visited today, really impressed by the new gyoza and a return of the chicken teriyaki. Staff as always incredibly helpful and cannot recommend enough

came for lunch on a saturday afternoon, understandably very busy, (you can book for this restaurant now but I was unaware that it was a thing) 1st in the queue to be seated, several tables left leaving seats free. With a full team of staff,...

Staff were lovely and attentive the whole time. Food was high quality and very enjoyable and overall atmosphere was great. Would definitely recommend

From entering the restaurant the feel of a good experience which we normally have had gone the staff seemed lost in what they were doing out food arrived on the belt and we were still sitting with no chop sticks or wasabi or soya sauce...

Food was amazing and came in great time, had the Korean chicken bowl and Japanese fried chicken which was brilliant! Shout-out to Molly for the excellent service and help with everything nothing was too much trouble and thanks for the desert recommendation it was perfect!!...

The food was delicious, teriyaki chicken and Korean fried chicken were my favourite! Good portion sizes and really easy service with QR code. The service was exceptional, Molly was very welcoming and explained the ordering very well. She made sure everything was good with the...

A good day out with limited places to eat, this let's it down. The chip shop have very long queues

Really nice service! Food was lovely and it came quickly. Food delivery from there is also just as nice!

We've been coming here for years, so decided to stop in for dinner prior to a trip to the comedy club. Lovely food as always and relaxed atmosphere. Staff really friendly and helpful. No complaints.

Went in on my own after a long day and haven't had fish for so long. The staff was cheeerful and we had a nice chat whilst they made sushi. Usually I don't go to restaurants or eateries on my own cos i feel awkeard...

Had an amazing time here today with my friends, the servers were friendly and attentive. The food was also amazing, the rice was particularly fluffy today, delicious. As always, my prawn roll was made to perfection.

Mentioned to the staff that we could add the yo! Fries on the mobile website to then get told we would get them for free then to be told that is not an issue on our side, I normally have brilliant service here but this...

Service was good to fine but food was really poor - it will put me right off going again. The Korean chicken was almost inedible

Never been in it I like batter on my fish with chips 😬