Yo! Sushi - Cheshire Oaks in Cheshire West and Chester

Ridiculously poor service. Not busy yet staff messing around while customers ignored (3 parties waited by door for table and walked out when ignored).

Staff and management are amazing, really friendly and welcoming. Always attentive as my partner uses a wheelchair so it can be difficult at times but never feel like a bother to the staff at all. Food is amazing and new dishes are very tasty.

Really nice place, fantastic atmosphere. Staff was really kind and friendly. One of the girls helped me by letting me to charge my phone. Absolutly enjoyable stay.

Yo! Sushi may have a cool conveyor belt setup, but my recent visit was underwhelming. The team seemed too caught up chatting to seat us promptly or offer proper service. We ended up just grabbing plates from the belt because no one came to take our order for drinks or off-menu items. Even getting the bill was a hassle, as we had to ask three times. Honestly, you might find it less annoying to just pick up some sushi from a supermarket. Cost me £45, absolute garbage.

No online bookings so half an hour wait outside. Once seated told to book with the waiter who then walked off without taking any food/drink order. Finally got the attention of another member of staff after around 10 minutes and ordered, asked for chopsticks to be told sorry they need washing. Half of the dishes were missing and had to ask multiple times for them. Very poor service at this yo sushi unfortunately, I had visited previously and service was better but this was some time ago and different staff. The qr code seemed to be a better service option. Food was nice once we got it.

I could not order takeout via website. Used in store kiosk, waited longer than usual, was asked what I had ordered by staff, then food bought out 10mins later. Food great but slower than it should be.

My experience of this yo sushi started out abit hostile as a very nice person was about to seat us but one member of staff came out the back and very rudely asked us "where you going" which we replyed to our seat then he very rudely again said your table isnt ready can you wait over there. Which then a nice young lady came back to us when she notice we didnt follow her to the table and sat us down. Food was excellent and service after that was better. The rude member of staff had a very cant be bothered attitude not a nice person at all.

Ordering food is now more difficult as you have to catch the attention of staff instead of ordering on the app. The food is still good but the customer service really ruins the experience

Brilliant , Michelle was an excellent master sushi teacher . My daughter and I loved it. Highly recommended

The restaurant wasn't very busy but the server staff were very slow and not very friendly. The deals screen was showing offers that didn't apply although when the server was asked she didn't know about it. My son said the toilets were dirty and the flush was broken

Previous visit was genuinely terrible and I gave 1/5 and said I wouldn't go back. Well, I went back and have to give 4/5! Unlike previous visit(s), there were lots of staff preparing the dishes, lots of staff waiting tables and the belt was full - and it was not full of prawn crackers as happened last time. We asked for a booth but would have to wait, so accepted bar seats. We were seated at the top end and facing us at the end of the staff area were two seated people who were clearly (to us anyway) 'off duty' staff members (one wore a Yo Sushi logo top). They spent the duration of our meal on laptops talking business and it really seemed to us that their presence (visiting management?) was the reason for our food arriving very quickly and freshest ever etc. Amazing!! Hope they are there when we go in future! However we had the same issues with WiFi and were told as ever to order through the App. One of our group had noticed in advance that weekdays in January you could get 3 dishes for £9.95 but we were not told this in the restaurant and there was nothing at our seat to draw attention to this. We asked the waiter and he gave us a menu for this (extensive) but you could not order this through the App, so we then ordered from him and didn't use the App. So, if using the App to order as told to, the 3 for £9.95 offer is somehow 'difficult'. Don't bother with the App would be my advice. Seemed like the offer was being concealed and it gave a massive saving - some dishes on it were individually priced at £7-8 and you got three for £9.95.

Didn’t get seated for ages, even though loads of spaces, staff didn’t great us once, standing in the doorway for 10 mins. Not acknowledged once. Stayed for prawn crackers and left. No apologies no ‘how was your meal’. Left for another restaurant. Will probs never go to another yo sushi.

Half of the menu unavailable, the food served was ridiculously salty, we were the only table left and the servers were showing us their back while laughing with the Kitchen staff, making impossible to call them. We wanted to ask for desserts, but they came with the bill and the card machine already set even though there was 1 hour left before closing. The quality of the food was rushed and it was also very expensive for what we have been given. We won’t show our face again in this place.

Waited ages to be seated. Little attention from staff. Filthy/ broken bathrooms. A rubbish dining experience. I think they assume that everyone wants to stare at their screens and order through an app too, so staff aren't actually checking in on anyone (and the style of food usually requires more than one order to be taken). Even took the time to email in, as Yo used to be a favourite of ours, but just got a bog standard automatic response.

It was very good. The service was sooo quick and the food was good quality and was very tasty. Well done

the food was nice but it was extremely time consuming to place the order on the app and not really customer friendly as you are making the customer work unnecessarily hard to place an order. taking a verbal order is easier for the customer and more customer friendly. it probably took more than 5 minutes to log in finally when this could have been finished in a=hardly 1 minute.

Love Sushi and enjoy going to Yo! Sushi, this was the first time I had been to the Cheshire Oaks branch. Went for lunch and was shown to a seat facing the kitchen. Once we had sat down we had to get someone's attention for cutlery, they only provided a knife and fork, we then had to get chopsticks, soya sauce bowl and napkins ourselves. First time i have used the app and the phone signal wasn't great so went on to the free wifi which was extremely poor and struggled for some time with it, ended up using a neighbouring stores app to order food. Felt the selection on the belt was poor but everything ordered from the app came quickly and was really nice, no faults with the food, wifi needs boosting as reading reviews this seems a common issue

We really enjoyed this visit, the food was amazing, the stuff were very friendly and helpful. The place I would recommend to anyone!

Located in Cheshire Oaks Outlet the sushi bar is a busy place especially in lunch time. But thanks to the professional staff it is possible to have lunch fast enough. Good sushi and other oriental cold and hot dishes.

Myself and my partner visited for my birthday recently as we were due to stay in Chester city centre. We love Yo sushi and this is our closest restaurant to where we live in North Wales. It’s always a fab visit- the restaurant is always clean and tidy, the food delicious and it looks like the staff enjoy working there too which is nice to see. The atmosphere is relaxed but intimate and it’s nice to be able to order with a waiter/ waitress/ waiting on person as well as on the app. My personal favourite is the Katsu chicken bowl and the teriyaki beef but it’s nice to be able to try multiple different styles of Asian inspired dishes and sushi!

We were asked to order via phone QR code but signal was awful and kept dropping out, we were given dirty glasses and when paying for the bill we were asked if we wanted to spilt or pay in full, I asked to split but when I tapped my card I was charged the full bill.

We often go to Yo Sushi as a treat. Mum and I loved the relaxed atmosphere and the staff were extremely helpful even with us struggling a bit with the technology (user error not software error). It's a great place to stop for refreshment when you are visiting Cheshire Oaks.

Took granddaughter to lunch excellent service and great food . Seated when we arrived although we hadn’t booked

Visited yo sushi today with my kids. I didn’t have a reservation but was seated right away and looked after by Noelle. She answered all the questions we had about the food and was a great hostess! I thought I had ordered twice on the...

Over the years have visited lots of Yo! Sushi and have been to this one many times and twice in the last month. It is the worst one out there and we won't be going back. We had booked a table but were allocated bar...

Yo sushi is my go to place to go for dinner/lunch the service is amazing let alone the food I could eat there all week if I could only wished we had one in my town as I would generally create an unhealthy addiction to...

I love the food at Yo! Sushi. The service was great and the selection of food for vegetarians/vegans is excellent. My only gripe is that the food on the travellator goes past so fast, that you can't work out what it is, or whether it's...

We were seated in Booth 28 right next to were the chefs were preparing dishes, it's great to watch them work and be the first to taste what they have made, All of the staff were friendly, engaging, polite and helpful. The food was absolutely...

Great Food, Everything was perfect! We went last minute and the service was great and any issues were resolved.

Lovely food and staff. Took grandchildren who loved it Grandchildren were amazed by the sushi on the conveyor belt

Whose idea was it to change every thing. Hate the new system. Too confusing, not a pleasant experience. Why would you change good thing

From the moment we walked through the door we knew that it was going to be good. Our greeter was happy, courteous and friendly. We were guided to seats right in front of the chefs, we love watching people do their stuff. The whole experience...

This was our first visit and was really looking forward to it but I really can’t see us making a return visit. On arrival we were told to download the app and order that way and weren’t given the option to order with the waiter....

Went here yesterday , been meaning to try this place for a while and weren’t disappointed, Amazing food , straight forward it was ok very little input from the staff which actually considering where we had and ho we ordered on a QR code ,...

Overall very good food as always however this time the Gyoza's were burnt and tasted like that aswell

I had placed my order and unfortunately one of dishes didn’t arrive, I chased up the dish with a member of staff and again it still didn’t arrive so explained to the manager who refunded the dish and a few moments later passed me a...

I enjoyed my food but the table opposite were very annoying. This family were sitting there, and this young child decided to start tapping every single food bowl that went past him, he also hit the food belt several times. His parents could not have...

Staff were very accommodating, when we turned up the place was really busy. The staff member at the from said there maybe a short wait but then did all she could and changed things around to fit us in. The food was perfect, served hot...

We booked a table in advance and when we arrived, our table wasn't ready and another family were still finishing their food- we were 30 minutes late sitting down for our pre-reserved table. We gave them the benefit of the doubt, it was a Saturday...

I recently visited YO! Sushi in Ellesmere Port and was extremely disappointed with my experience. My experience was extremely disappointing. The service was unacceptable. We had to wait an excessive amount of time for our food to arrive, and when it finally came, it was...

Chicken katsu curry bowl was good but small. Bento box for kids was poor- rice was very salty. Meat was not great. Beef teriyaki was average.

Quick service one of the best yo sushi always lovely food. They do the best teriyaki and great now you can grab food when it goes round again

We frequently eat with you guys af Liverpool ONE, Trafford Centre & occasionally Cheshire Oaks . Our latest visit was absolutely fantastic - the food really was at its best and far nicer than the other two locations . The portions seemed bigger and the...

Good service and food but shame about the compulsory tip you are forced to give online. It’s even compulsory if you do multiple orders

We booked Yo Sushi last weekend. The staff were extremely professional which made it a pleasure to eat at the establishment.

I really like the vegetarian and kids friendly menu. Food and ambience was good and lively. Thank you

Another delicious meal, thank you. My favourite place to eat at Cheshire Oaks. Just love the food, and enjoyed using my birthday voucher.

Visited for a celebratory meal,was told to sit on high bar stools,we were sitting next to others and squashed together,i furthest away couldn’t reach the conveyor belt,didn’t like the ordering system,overpriced for what you get,sorry but won’t be returning.

Wait staff nice. The online ordering is shambolic. No signal even on Wifi. Couldn’t even order a glass of water. We ended up walking out and going elsewhere. I really liked Yo, but I won’t return until we can order normally again

We came in after last orders today, sad times… Grabbed some to take away but they didn’t have what we were after… more sad times. The manager heard us say this and immediately went to check with the kitchen what was available from the end...

Ive been to yo sushi since it first started appearing around the country. Today it’s quite disappointing. Things that were a necessity during covid times have been kept in place to its detriment. Having to order food and even a water after sitting down through...

As I said, another great meal, easy to make the reservation and easy to order, I like the ordering on line in the shop, but would be happier if their WiFi was better/ existed at all. But excellent food for a good price and benefited...

Food portions are really small. When you pay nearly £9 for what is supposed to be a 'big plate' and get a tiny bowl. Spent £55 and left hungry. Terrible value for money in my opinion. Food didn't come out on the conveyor belt which...

Excellent service from everyone. Explained that the belt is back!! Yes, daughter was very happy. Quick, friendly service with a caring approach. Thank you.

The restaurant was under staffed from a waiting on staff point of view. App crashes 3 times so we finally placed an order on the 3rd attempt. Long wait for drinks, then meals. Despite eventually speaking to two members of staff for a dish with...

Lovely clean restaurant, friendly staff and amazing food. Love the location within Cheshire oaks outlet with the children's play area to entertain them in between dining and shopping.

Visited on a Friday afternoon. Food was lovely (but did not have available what we ordered via the App in the restaurant). Not a big issue. Only 2 members of staff on the restaurant floor. They didn't stop running around. The corridor to the toilets...

This was my second visit to Yo Sushi in Cheshire Oaks. On the previous visit, the belt service was not available and everything had to be ordered through the App. Pretty straight forward except the mobile signal is not great and we had to register...

It wasn’t too busy when we ordered. the cold food was all on the conveyer belt but we ordered hot food. It took just over half an hour for my food to arrive. absolutely terrible. my friend had finished a while ago and it really...

Five of the six in our party orderd and ate our meal over a 1 hour and 20 min period. The sixth waited 1h 10m before receiving their meal despite asking 3 times.

On arrival we were told there was no hot food or chicken but we ate there anyway. The food was ok. The cards machines were all down so the waiter (who seemed to be the only one there) then had to fuss around with an...

The food is always very tasty and fairly priced here with pickled ginger and wasabi to kick your taste buds and de clutter nostrils. We had some tasty sushi, a small noodle dish and a large chicken yakitori bowl. One Diet Coke - all in...

First time here with my family food was great and the staff were helpful will be coming again soon the pancakes were fab

Yo Sushi was very good a few years back and it’s sad to see it slide downhill fast. I have been twice already the month as decided to give it another try as the first time it was a busy Saturday. Same problems, different days....

Always a perfect place for amazing food and new dishes to try the staff are very attentive, the food is always delivered to you quickly and always looks stunning

Visited with wife and kids. Was OK nothing to rave about. Food was good but service poor. Ran out of cans of coke But by this time we had ordered and paid on mobile so probably lost out here when we chose another drink. No...

Ordered food via the website but my bigger bowl did not arrive so after 35 mins I asked the lady and she said there was an issue with the system, but it was not nice to have to eat by myself.

Dissappointingly food not up to usual Yo Sushi standards, some food overcooked etc had to chase missing portions / plates - difficult to recommend this location.

This isn’t really a review of this particular restaurant but more of the chain itself. This was definitely our favourite chain pre-Covid but the chain has used the virus as an excuse to change the whole experience and it is dreadful. We booked a table...

Slow on the food delivery. App is torturous, asked 3 times for a missing dish and still didn’t come. Customer service flakey Disappointing menu getting a bit boring now, disappointed there was no tuna on the menu. I understand pieces are increasing but yo sushi...

Omg the nicest place I’ve been in ages I work as a chef and I love my Chinese and Korean food and the sushi is un real cool to order defo goin again in fact we goin for my wife birthday and my birthday

Grate food, grate staff, grate environment. We go there all the time and I can honestly say we have not had experience, It’s a bit pricey but you get what you pay for, Thanks you all for being grate!!

Probably one of the worst set ups of a restaurant I have seen since covid began. Sat down and told about the new set up of ordering on our phones. Every single one of our phones was running out of battery so had to do...

food was good as expected, but the new ordering process is dead awful. we were forced to use a terrible weak wifi (no uk phone contracts) and had to create accounts before ordering. if you want to make it "covid friendly" why not set up...

I have never disappointed before from Yo!Sushi but the first time I was not very happy from the order I have received today Sunday 17th April 2022. I ordered it from Yo!Sushi Cheshire Oaks, it was Vitality Bowl it was supposed to be with salmon...

Didn’t even wait to order. The wifi is awful, knew what we wanted but you have to order through the app which took ages. Takes away all the fun from choosing from the belt and having a super speedy but nice lunch. I had a...

Nice staff but the food is average, very heavy and not fresh like it used to be. Will not be going again.

Had a lovely time, food is really good but just wanted to say thank you to Katie (I hope it was Katie) who welcomed us in, was so welcoming and lovely, couldn’t do enough and made the experience. She had some difficult customers but still...

It was the worst sushi experience that I have ever had. The temperature of sushi was cold. The neta were not even cover shari. The cutting of neta was not acceptable.

Booked a slot online, entered card details and received both an online and verbal confirmation of booking. Was sent an email 3 hours before the timeslot cancelling. Its a miracle we even checked emails on a Saturday morning. Not even a phone call to cancel...

I'm not embarrassed to say that as a 27 year old man, I was giddy with anticipation as food was delivered to our table by conveyor belt. We are truly living in the year 2022. My wife says I was looking at the fried chicken...

First time trying YoSush! Was shown to our table, no menus sadly my mother is old fashion and likes menu so I had to help her with ordering via the QRcode there’s a conveyor belt going through the restaurant and anything you ordered it stops...

Drove 40 mins tonight to come enjoy some sushi. Arrived at 7pm and greeted by a waitress who turned to a manager who advised her to tell us they was closing. I completely understand closing early as you’re quiet or any issues but when calling...

The booking process was straightforward via the website and I received a confirmation very quickly. On arrival I was greeted and shown to a table. The big change since COVID is that the whole experience is done online/via the app which im afraid takes away...

First time visiting yo sushi. I would recommend booking as it got very busy at times and it was a 30/45minute wait. Food was amazing! Staff were very helpful to help identify which was vegetarian. We left a note to say it was my dads...

We visited Yo Sushi as we always enjoy a visit. The place was not really full. The front of house staff were disappointing and didn't seem to pay attention. We had to wait 30 mins for drinks and one of them was missing. We then...

We just fancied some Japanese food when we were on the Cheshire Oaks Outlet Village and this place fitted the bill perfectly. You know what you get with this franchise and this one does it really well. From the minute we were warmly greeted by...

Food came quickly once we had ordered but service for other items was really slow. We had to wait for cutlery and had to ask twice for them despite our food sat on the table. It was impossible to get the the staff to fill...

Wow, this used to be a favourite of mine, but will not be going back after today ! Dirty tables You can no longer 'select from conveyor belt' You have to order on your phone - their wifi doesnt work! You have to pay in...

We went for the JFC and were not disappointed! It was amazing! We loved every bit of it. The sauce on the chicken wings was something else!!!

Can never go wrong with Yo! Sushi, delicious. The staff were amazing and the food was impeccable. Loved it.

Nowhere near the the standard you expect from a Yo Sushi. We ordered a few different small cheap maki that came all different shapes and sizes. On some the wrap had spilt spilling the contents. The hand rolls where over stuffed with rice meaning they...

They have stopped the usual process of picking things from the conveyor belt that take your fancy as they pass by (due to the pandemic) and now you order through the app from a reduced menu. This takes away a lot from the overall experience....

Service was slow and sloppy. We were told the wait for our katsu dishes would take 20 minutes which was fine with us. But everything else was extremely slow to be served to us. We had to ask where our drinks and other dishes were...

Service was top notch. Food was even better. Easy to order online although you get slight anxiety waiting for your food to whizz past.

After 5 minutes trying to connect to the WiFi, more time scrolling through the menu (which was limited), tried to pay and thing kept hanging. Took a further ten minutes to attract the only person who eventually ordered it on his screen. Ordering more food...

Visited a number of Yo Sushi restaurants before and it has always been a good experience, however this time it was very poor. The app was a pain to order on and it takes away the fun of the previous ‘kaiten-sushi’ experience where you pick...

I was drawn in by an offer on an A board outside. Got seated and was told I had to order online. By the time I got on the internet and got the app working I was getting hungry. Looking on the app I could not find the offer I had come in for so I asked where to find it. Although it was not mentioned on the advert the offer was not available for those seated in the restaurant.When we did get fed the food was well cooked and tasty but too much hassle to go back again

It was a hassle ordering. The wifi was really bad and the website kept breaking down so I had to keep going back to do it again and hope that I reach the payment section without it breaking down again. Was very annoying

Overall was amazing food, service was abit strange as all done online however everything we ordered was delivered and was perfectly displayed and fabulous flavours Would recommend to all sushi lovers to try this