Yates's Newcastle in Newcastle upon Tyne

Amazing desserts and amazing service

Amazing customer service. Thank you Unni for your service.

Delicious waffle and staff could not have been more attentive.

The wide range of desert is awesome, the staff couldn't be more polite and friendly. Shout out to Jacob attending our needs. Had a Tiramisu hot chocolate and a strawberry and Banana Knickerbocker Glory

Variety of options for dessert. Good taste. Friendly staff and very clean place.

It was very nice love the Triple Choc Brownie best brownie I’ve ever had I will 100% be coming back here to try more delicious delights.

Delicious!! Just what we needed before attending a Friday night show at City Hall! <3

Absolutely incredible, great service and very very yummy cookie dough

Menu was the largest range of desserts I've seen at a dessert bar, the atmosphere was cozy and the food was so delicious and beautifully presented <3

The food was good, but I was shocked after finding out that my Bill had a 10%Gratuity service charge added to it Without me asking How many other people are paying for this without knowing?

Great experience! Loved their pistachio fondant melt! Would definitely recommend it. And excellent service 😊 look forward to go back!

Dev was amazing with his service. Thank you will Be back soon.

Amazing staff and food! Even though they had removed the pistachio fondant dessert from their new menu yet they made it for us on our request. Excellent service and delicious food as always

Great service from Venugopal at Newcastle Creams :)

Kids love this place. Lovely way to end an early night in the toon!

Great service, no wait time for a table.

Absolutely amazing, one of a kind loved the customer service

Food very tasty. We had both savoury and sweet. Good service. Would be good if there were more savoury options as not many, but what we did have was delicious! Hot pockets were yummy.

Lovely friendly staff, food was lush!!

Muddy coffee, didn't try the food

Extremely delicious, not the first time here or the last!

Absolutely amazing place, desserts are delicious, the staff were lovely all the way through even asked if we likes our desserts😊

Great recommendation by the gentleman who served us, our first time in there. 10 out of 10 service.

After the first time I visited with a friend, I've lost count of the time I've been back, just can't stop now, I'm proper hooked

Lovely place, and great waffles! I appreciate the free ice cream we got when the order took a bit longer. Great service!

Always great coffee and lovely crew! I l love the savoury pancakes 🤍

Very kind manager and staff. Had a scoop of ice cream tasted really nice. The atmosphere was nice and the customer service was great. Would recommend visiting this place . Prices are reasonable too

10/10 would recommend, slid in off the street and was met with creamy goodness

Best waffle in my life. Hamzeh was such a lovely guy! I would recommend this branch to all of my friends!

Great ambient and a variety of menu ~ 🌸✨🌸✨ The staff are nice and accommodating, I had a Blooming Good Sundae and it was decadent and really aesthetic ~ 💖✨💖

Great service, super speedy and very attentive!

bit expensive for the size of the cookie dough but the servers are lovely and the food is nice

Amazing food and experience,good place for friends gatherings , and all options are halal👏🏻🤍.

Great food, great ice cream!! 🔥🔥🔥🔥🔥💯

Food was great and so was the service from Venu and unni

We were served by a very kind and friendly gentleman. Food was great. Atmosphere was relaxing. I highly recommend!

Been here an hour. Everything came out separately and then missed one of our orders. Shockingly understaffed.

If you're in Newcastle upon Tyne, Creams is a must-visit for dessert lovers. The quality of the food is outstanding, with treats like crepes, waffles, and cakes. The service is top-notch, with friendly, attentive staff who made the visit special. Highly recomended.

The waffles were so good would come again

Unfortunately, my experience didn't quite meet my expectations. The gelato, while I was looking forward to its creamy texture, didn't quite live up to that promise. Additionally, the portion sise was small The service was also a bit slow; there was a noticeable wait for the waiter to take my order, and again when it came time to pay. My sparkling water didn't arrive with my order, and by the time I asked for it, I had already finished my gelato. I decided not to wait any longer and left without my drink. I hope this feedback can help improve future experiences. Despite this, I appreciate the variety of options Creams Cafe offers, and I hope to have a better visit next time.

Great place to relax and share an ice cream

We had a shake and coffees we thought it was really nice and the staff are really nice

Got a very nice ice cream and some coffee all thanks to David’s service!!! David was amazing and I felt very welcomed in this restaurant, he was kind and attentive to my table’s needs. Thank you!

Very pricey and not the best dessert bar I’ve used, gelatos are more like ice cream and it’s very pricey at £10 for a knickerbocker glory and £3 a can of soft drink, wouldn’t rush back but serves a purpose if you need a sugar rush

Great first time. Got my order from deliveroo and that packaged everything well. Waffle was great and their milkshakes too.

Great quality food let down by painfully slow service. Plenty of staff on, and they were perfectly pleasant, but order prep took far too long and then the order sat on the counter for over five minutes before being brought over. Was in the cusp of walking out.

Initially I ordered from Deliveroo and received a terrible order but after leaving a review, customer service reached out and gave a full refund as well as my favourite complimentary Oreo shake I’ve been craving since! Happy it’s been resolved! 🤩

Beautiful food. Great experience

Whoever was working on 01/03/25 around 8pm was awesome. Really friendly, smiley and helpful. Will definitely be back. It helps the food was top tier as well, even as takeaway

Amazing service at Creams Newcastle tonight. We were seated promptly, excellent service throughout, fresh tasty waffles and amazing thick shakes!

Terrible waffle, smells and tastes bad🤢🤮 the strawberry on the top was rotten. Waste of money.

I ordered the Rich Hot Chocolate, but don't think I need to elaborate further... False advertising much for 4.75 pounds Update: Spoke to the staff, they were very nice and gave me another one so I had two instead of 1 which is a fair compensation I would say considering the cup was half the size first time. Thank you so much Mateusz great customer service!

Over half an hour for three ice cold crepes. Restaurant was empty except for one other table. Toilets out of order. Tough scene for all involved...

Sat inside. Basically empty. Crepes took over > 30 minutes from ordering and were ice cold. Crepes were not fresh either. Really disappointed. Surprised given the high ratings.

Walk in at 22:30, nice cheesecake and salted caramel latte. Thanks

Ordered a Coke Float, We were given this abomination. They slathered the coke float in so much strawberry sauce it turned it red!. ZERO mention on the menu of this. This is not a Standard Vanilla Coke float. If you are going to make items different to how it is listed on the menu you should warn customers. When We asked for it to be replaced with one with out Strawberry sauce we were refused as "This is how we make it here" but how are customers meant to know this is your own spin on making it if you dont tell them... it would not have been ordered if we had known you cant make a normal coke Float. Pancakes were cold and arrived ages before the abysmal coke float. Disappointing food and drinks made even more disappointing by obnoxious service. What should have been a lovely sweet treat turned into bitter disappointment and wasted money.

Best place to try out in NC!!! Kanyin was such a lovely person and the service was top notch.

Food was really good but their bubble tea had very little taste. Staff were great though

This dessert shop offers a variety of top notch desserts like cakes 🍰, cookies 🍪, puddings 🍮, ice creams 🍨🍧🍦, waffles 🧇 etc and etc. However, the prices seem very overpriced and it’s a shame

Extremely rude lady at the till, she said my order will be 20 minutes when I was ordering and it was actually 36 and when I asked about my order she shouted saying it's not been 20 minutes yet, when I asked about it, it was exactly 20 minutes and I just needed to know how long so I know when to order taxi. Then when I've been waiting 35 minutes, I saw my order was being packed, so I stood up and she rolled her eyes shouting to me saying she's packing it now!!! Wow?! That's not how I would like to be spoken to, and I believe no other human being would like to be spoken to that way...besides when ordering I was very polite to her and friendly. I was in no way being a horrible customer...(that way I'd understand her replies and accept it but this wasn't the case) Just please have some empathy and maybe a little training in how to speak to a customer for the future. Thanks

Waited over two hours for a cookie dough and a slush for them to not even turn up. Pointless the restaurant having a phone number as tried calling over 100 times for it to say user busy or someone to hang up.

Lovely place with a wide variety of desserts to choose from. Not the forget they also have some savory bites too

Came here on Sunday 15/12. Host was really friendly, food was great, decent price

shocking portion sizes. ordered off uber eats, not only did it take an hour to come, when it got here the potion sizes are tiny, in store much bigger sizes and the photos on uber eats are utterly misleading. paid £30 for these 2 together and am so incredibly disappointed.

do not come here it was awful. atmosphere? awful. staff? awful. food? lukewarm pancakes. not to mention there is one menu in the whole “restaurant”. felt like i was being held at gunpoint while trying to pick what i wanted. overpriced garbage.

Staff seem nice but food way overpriced. Paid £8 for a chocolate sundae which was so bland. In future I’ll go back to Mark Toneys as their sundaes are the best.

Absolutely disgusting hygiene standards dirty dishes everywhere sticky dirty tables, they don't even bother to wipe tables down in-between customer sitting down. Service is really slow over 30 to 40 minutes to Serve 4 ice cream and 5 drinks. The drinks were more ice than drink! So much so you could not get the bubbles properly. As for staff one poor girl running around trying her best while the rest stand around talking! We came all the way from Manchester and we go everytime we go Newcastle once or twice a year never again. Absolutely disgusted!

I ordered a Strawberry Slushie, and a Bubble Sundae. It's a nice looking cafe, with welcoming staff. But the time between ordering, and receiving was ridiculous. I didn't realise it took over 20 minutes to make a Slushie, could have been drinking it whilst waiting for the Sundae. The food was nice, but the wait was annoying.

This ice cream is extremely good, specially the Strawberry and Salt Caramel, I recommend to try it!! And the place is really good for chatting with friends, chill make your day.

cookie dough arrived and was essentially 2 mouth fulls and didn't even cover the bottom of the small tupperware it arrived in for £9 and is a joke of a portion. Cookie dough was also cold.

Shame was really looking forward to trying this please was not that impressed. Place was empty but almost every table had empty plates and cups left on them. Our table was mucky and sticky. Was expecting a warm fresh waffle which was cold and tasted stale even the crepes were cold . Would not recommend at all.

Food arrived cold, half the waffles toppings had fallen off, long wait

Always such slow delivery and £10 and it’s the tiniest cup of ice cream and not even filled!

Poor service. My and partners desserts brought out 10 mins apart, and less than enthusiastic staff didn't help or apologise for this. Shake and ice-cream were good but service was terrible.

I ordered 2 cookie dough deserts and 1 Mexican share nachos and 2 premium shakes, the nachos didn’t even fill half of the 10” pizza box and the cookie dough was literally 2 small cookies with shavings on top, neither looked like there pictures that advertised them, taste was good just the quantity was poor for the amount of money you pay for them

Suspicious of delivery driver asking for the last 4 digits of my phone number??? why??

Good team work and well served on time😉. Must try if you like waffles with chocolate ice cream!

Absolutely shocking! Just ordered 2 cookie dough’s through delivery. Been waiting all week to have some cookie dough, searched online to see raving reviews about creams pictures online look fantastic…. We received our order and it’s one melted cookie in a tub, LITERALLY! Absolutely fuming, and then tried to eat it anyways and ITS NOT EVEN COOKED! Just paid £20 for 2 cookies. Absolutely gobsmacked how there is so little bad reviews I will NEVER be ordering from here again what a disappointment.

Came here for years nearly always getting chocolate fudge mess waffle, gone really down hill last few years. Still give it a chance every now and again, tables always sticky etc but brought this disappointment. Cake slice about fit for a mouse. Take a regular size slice, cut it down to a quarter, then lay it on its side and cut it in half again. Staff + management not interested in resolving. Won't be back again.

Got a cookie dough and absolutely shocking how it came in as very small portion for 9 pound! Waffle decent size though. Wouldn't be getting the cookie dough again though!

Cookie dough was stone cold and was rock hard like burnt was awful not enough sauce either worst cookie dough order ever made will not be ordering ever again and milkshakes spilt In bag

Food didn’t turn up waiting for a refund and all they said on the phone was nothing they can do about it

Very nice sundae and great service 👍🏻

Driver took the longest route to our house , which kept pushing the time back for arrival. When our food came it was cold & stale . If warm may of been nicer

waffle was nice cake is just costco cake tho

Really good service! Good ice cream

Love the strawberries and grapes with chocolate sauce but should look at price abit

Very friendly staff and delicious ice cream

Last time i went here the sundae was incredible!!!

Love the food and ambience. Staff are really friendly as well.

Tasted lovely and very kind staff

SHARE WITH ALL FAMILIES TOP SERVICE LOVELY PEOPLE AMAZING FABULOUS FANTASTIC TUNES!!!! HIGHLY RECOMMENED WAFFLES REMINDED ME PF CHILDHOOD MORE WAFFLES!!!!! MORE SUNDAES!!!!

Great service and such tasty food

Was so much fun!!!!!!! Yummy!!!!

The food is delicious with halal options in a fun atmosphere

Lovely atmosphere Good customer service

Really good pancakes!!! The best?

I was paid to leave this review

Good walfe and enthusiastic staff

very delicious, often get creams delivered, great price great service☺️