Yates's Newcastle in Newcastle upon Tyne

Extremely rude lady at the till, she said my order will be 20 minutes when I was ordering and it was actually 36 and when I asked about my order she shouted saying it's not been 20 minutes yet, when I asked about it, it was exactly 20 minutes and I just needed to know how long so I know when to order taxi. Then when I've been waiting 35 minutes, I saw my order was being packed, so I stood up and she rolled her eyes shouting to me saying she's packing it now!!! Wow?! That's not how I would like to be spoken to, and I believe no other human being would like to be spoken to that way...besides when ordering I was very polite to her and friendly. I was in no way being a horrible customer...(that way I'd understand her replies and accept it but this wasn't the case) Just please have some empathy and maybe a little training in how to speak to a customer for the future. Thanks

Waited over two hours for a cookie dough and a slush for them to not even turn up. Pointless the restaurant having a phone number as tried calling over 100 times for it to say user busy or someone to hang up.

Lovely place with a wide variety of desserts to choose from. Not the forget they also have some savory bites too

I am very disappointed at the quality and quantity. I ordered a classic cookie dough and Oreo shake for £15 from deliveroo. Shocking lack of dough itself and missing Oreo in my shake! Forbid it’s nearly Xmas and wanted to treat myself ! You can see it’s almost just chocolate sauce and mid way drinking the shake realised there’s no Oreo in it!!

Always great coffee and lovely crew! I l love the savoury pancakes 🤍

Came here on Sunday 15/12. Host was really friendly, food was great, decent price

shocking portion sizes. ordered off uber eats, not only did it take an hour to come, when it got here the potion sizes are tiny, in store much bigger sizes and the photos on uber eats are utterly misleading. paid £30 for these 2 together and am so incredibly disappointed.

do not come here it was awful. atmosphere? awful. staff? awful. food? lukewarm pancakes. not to mention there is one menu in the whole “restaurant”. felt like i was being held at gunpoint while trying to pick what i wanted. overpriced garbage.

Staff seem nice but food way overpriced. Paid £8 for a chocolate sundae which was so bland. In future I’ll go back to Mark Toneys as their sundaes are the best.

Absolutely disgusting hygiene standards dirty dishes everywhere sticky dirty tables, they don't even bother to wipe tables down in-between customer sitting down. Service is really slow over 30 to 40 minutes to Serve 4 ice cream and 5 drinks. The drinks were more ice than drink! So much so you could not get the bubbles properly. As for staff one poor girl running around trying her best while the rest stand around talking! We came all the way from Manchester and we go everytime we go Newcastle once or twice a year never again. Absolutely disgusted!

I ordered a Strawberry Slushie, and a Bubble Sundae. It's a nice looking cafe, with welcoming staff. But the time between ordering, and receiving was ridiculous. I didn't realise it took over 20 minutes to make a Slushie, could have been drinking it whilst waiting for the Sundae. The food was nice, but the wait was annoying.

This ice cream is extremely good, specially the Strawberry and Salt Caramel, I recommend to try it!! And the place is really good for chatting with friends, chill make your day.

cookie dough arrived and was essentially 2 mouth fulls and didn't even cover the bottom of the small tupperware it arrived in for £9 and is a joke of a portion. Cookie dough was also cold.

Shame was really looking forward to trying this please was not that impressed. Place was empty but almost every table had empty plates and cups left on them. Our table was mucky and sticky. Was expecting a warm fresh waffle which was cold and tasted stale even the crepes were cold . Would not recommend at all.

Food arrived cold, half the waffles toppings had fallen off, long wait

Always such slow delivery and £10 and it’s the tiniest cup of ice cream and not even filled!

Poor service. My and partners desserts brought out 10 mins apart, and less than enthusiastic staff didn't help or apologise for this. Shake and ice-cream were good but service was terrible.

I ordered 2 cookie dough deserts and 1 Mexican share nachos and 2 premium shakes, the nachos didn’t even fill half of the 10” pizza box and the cookie dough was literally 2 small cookies with shavings on top, neither looked like there pictures that advertised them, taste was good just the quantity was poor for the amount of money you pay for them

Suspicious of delivery driver asking for the last 4 digits of my phone number??? why??

Good team work and well served on time😉. Must try if you like waffles with chocolate ice cream!

Absolutely shocking! Just ordered 2 cookie dough’s through delivery. Been waiting all week to have some cookie dough, searched online to see raving reviews about creams pictures online look fantastic…. We received our order and it’s one melted cookie in a tub, LITERALLY! Absolutely fuming, and then tried to eat it anyways and ITS NOT EVEN COOKED! Just paid £20 for 2 cookies. Absolutely gobsmacked how there is so little bad reviews I will NEVER be ordering from here again what a disappointment.

Came here for years nearly always getting chocolate fudge mess waffle, gone really down hill last few years. Still give it a chance every now and again, tables always sticky etc but brought this disappointment. Cake slice about fit for a mouse. Take a regular size slice, cut it down to a quarter, then lay it on its side and cut it in half again. Staff + management not interested in resolving. Won't be back again.

Got a cookie dough and absolutely shocking how it came in as very small portion for 9 pound! Waffle decent size though. Wouldn't be getting the cookie dough again though!

Cookie dough was stone cold and was rock hard like burnt was awful not enough sauce either worst cookie dough order ever made will not be ordering ever again and milkshakes spilt In bag

Food didn’t turn up waiting for a refund and all they said on the phone was nothing they can do about it

Very nice sundae and great service 👍🏻

waffle was nice cake is just costco cake tho

Driver took the longest route to our house , which kept pushing the time back for arrival. When our food came it was cold & stale . If warm may of been nicer

Really good service! Good ice cream

Love the strawberries and grapes with chocolate sauce but should look at price abit

Very friendly staff and delicious ice cream

Tasted lovely and very kind staff

Last time i went here the sundae was incredible!!!

Love the food and ambience. Staff are really friendly as well.

Really good pancakes!!! The best?

Great service and such tasty food

Was so much fun!!!!!!! Yummy!!!!

SHARE WITH ALL FAMILIES TOP SERVICE LOVELY PEOPLE AMAZING FABULOUS FANTASTIC TUNES!!!! HIGHLY RECOMMENED WAFFLES REMINDED ME PF CHILDHOOD MORE WAFFLES!!!!! MORE SUNDAES!!!!

Lovely atmosphere Good customer service

The food is delicious with halal options in a fun atmosphere

I was paid to leave this review

Amazing great customer service very helpful

Good walfe and enthusiastic staff

very delicious, often get creams delivered, great price great service☺️

Portions mediocre, quality not up to standard for the price

Presentable food In my opinion overpriced and a bit late to serve food

They got my order wrong, but it was still good.

we got the wrong order. some one else's food was delivered to me. and I spoke to the shop and almost 2 hours on we have not got any food and still unsure if the food will even be delivered. All they could say was speak to just eat for a refund. there is no number to contact just eat just and email. I have to wait 48 hours to find out if I will be getting a refund. £44 waited for no food and still nit sure if I will even get a refund

stone cold can see thats the chocolate on the waffle hasn't been melted

I visited Crems Café in the beautiful city of Newcastle Tyne Upon for the second time where the customer service, the pleasant atmosphere and the rich variety of ice creams including the delicious Waffel they prepare which is my favorite.

The cake was really nice ,but I have no idea who thought wrapping a milkshake cup in clingfilm then laying it on its side was a good idea when theres a hole in the top of the cup half the milkshake leaked out in to the clingfilm and soaked the bottom of the bag

Really nice atmosphere but big let down from their main selling point (desserts). We ordered stick toffee pudding and crepes. The sticky toffee pudding was definitely not fresh and has a very strong date flavour. Crepe was the same the batter was very chewy. Finally the utensils were not clean.

I ordered two milkshakes and they gave a very watery milkshake and the other one tastes like nothing, I asked them to do something and what’s wrong with it they refused to answer it also she said that’s how we do it!!!! I paid 12£ for nothing🤬🤬🤬

Tried their hotpockets and was really good and suggest 💯

The driver didn’t even knock on the door! Just claimed it was delivered

Food was great but overshadowed by the delivery driver refusing to come to the door because he didn’t want to walk up stairs and was quite rude

The crepes are overpriced and tasted as if they had been reheated they were chewy and not good. The service was poor and it wasn’t worth the money.

we where missing the slush bubble tea and the milk shake had no straw

Lovely hot chocolate. Nice place Excellent friendly staff

Hi, order showed delivered but I didn’t receive my prefer. What’s going on??!!

The waffle was disgusting never had a waffle taste like this before in my life was all soggy and horrible will never be coming back here again

Never ordering again not one thing was right with my order as a recieved someone else’s order

Didnt recieve order spent 40 quid aswell

it was very late more than 2 hours , I am not going to use your application again

Taking long time to prepare the order , I do not recommend it any more

the cookie dough was literally just a cookie, wasn't even warm. waste of money

Ordered food in store at the table, however we have waited for 40 mins but nothing is served. Really poor service. It came to our attention that the store apparently prioritizes deliveroo orders over in store orders. A bad experience overall, especially considering that we missed our train because of the poor service.

Had one of our first dates in the creams restaurant so couldn’t resist a surprise delivery for my other half to his work on our final Valentine’s Day before we get married. Thank you.

Restaurant kept the driver waiting for ages, "hot" pocket was freezing cold, and the ice cream was missing.

Took an hour and ten minutes to arrive and changed delivery time 2 times by the time it got here it was not hot but still tasted alright. Delivery man was polite :)

We wanted to eat a rich and delicious dessert, and this place caught our attention. The prices are a little expensive, but it is worth it since they are very tasty, the service is fabulous and the atmosphere is pleasant.

Missing raspberry sorbet, missing custard and nachos were freezing!

I never received any food. said it has been delivered. but still waiting 30 min later. shocking

The delivery agent was very very rude, he spoke very rudely on the phone to inform he's outside and a minute later when I got to the door, he was just banging on the door and asking why I'm late

Took far too long ordered at 10 past 3 come at 5

Food is freezing cold 20 minutes late absolute disgrace. 90% of the just way drivers are total clowns

The Apple pie was all smashed up and all ice cream had melted. The cake that was supposed to be hot wasn’t even warm. The tub of custard was tiny and nowhere near enough for the Apple pie. Will not be returning!

Loved loved loved the ice-cream sundae we had here. The service was fast and the atmosphere was really cosy and vibrant. Perfect for people with a sweet tooth. I definitely plan to go back again and again to try their different ice-cream flavours. The coffee Affagato was a perfect combination of sweet and bitter

I like it so much. I order crepes and gelato. So yummy

The waffle was good, the ice cream it came a side only however, it was more delicious than the gelato that came with the crepe’s.

Food turned up no icecream for cookie dough, and the milkshake was like a stale shake that had been left ages

The food arrived 2hrs after the original estimated delivery time.

Milkshake was great, banoffee hot pocket was missing the supposedly included soft serve ice cream and had a mysterious red ingredient inside that I can't find mentioned on the item description anywhere.

I ordered a white chocolate Raspberry cheesecake, the raspberry was completely stale. Not what I was expecting from creams. Disappointed.

A bit overpriced, but the taste is very good.

The service is slow but the deserts are good and it's really well located in the city centre.

Worst dessert place I’ve ever ordered from. Apple crumble pie was straight out the freezer. Didn’t even bother to defrost. I don’t own a microwave so now sure what I’m expected to do with that. The teaspoon sized pot of custard was equally as freezing cold and to top it off the bubble tea I ordered had no bubbles. Essentially just watery milk, lovely thanks. How do you get that many things wrong in 1 order. Never ordering again, massive disappointment

Ice cream had melted, waffles were soggy. Driver had been given the wrong address and went to the opposite side of Newcastle. Was supposed to be delivered at 8.20 arrived at 9.30

They order didn’t arrive when I ordered it at 9:00 at night and two hours later still nothing the restaurant shut before my order was delivered 😞😞

Wow, really delicious. Recommended if you are in the area. Friendly staff.

Amazing Ice, want to go again but a little far from the Netherlands. Such fun tables too.

Cookie dough was freezing cold and ice cream was completely melted

We had a Ferrero shake and a classic waffle. The waffle didn’t have enough icing sugar and it was bottled lemon juice. It took around 20 minutes to receive the waffle. Super noisy venue.

Good quality food but not value for money. Too expensive for what you get

Delicious desserts, a bit pricey, but totally worth it for the amazing flavors and experience! I’d recommend trying the Creams Sundae Royale—it's a must-try! Generous portion sizes too.

Driver just left my food outside without knocking, and it is raining outside

waited over an hour for the food to be delivered, so unsatisfied

Food ok delivery time ok but driver .. driver phoned me to say he was sat outside and asked me to come get my order and I had to ask him to deliver it to my front door not the street

Ordered a crepe at the till with friends, other orders arrived and the crepe hadn't, asked at counter and apparently it hadn't gone through and it would be made right away (no problem, mistakes happen and technology is never perfect). 20 minutes later we had to leave crepeless for another booking. Slushy was nice though.

Oh my god, it's so hard to find places that do 'mr whippy' or soft serve, this place does that and more! So pleased we popped in here for a treat, twice 😋.... Once on Monday and had to go again on Tuesday too it was so good! The staff were welcoming and friendly, the place was really clean, cool decor and air conditioning.... Been again and still fantastic