Starbucks in Newcastle upon Tyne

Driver did not deliver at appropriate entrance and refused to come around to the appropriate entrance meaning I had to walk to him even though he was at the wrong place. He was very rude and inconsiderate

Very expensive £2 odd for a cake pop that was dry

Coffee tastes like a plain coffee with caramel not a Carmel macciatto, also chocolates Nd cakes sat in the bag right next to the hot coffee, melted all over Nd bag not correctly sealed, what's happened here used to be the best :(

WiFi doesn’t work. Air conditioning is not enough especially for the right side when you enter the store.

I ordered!!! A mango and dragon fruit refresher drink venti and water melon cubes… the drink was half full and the mango cubes didn’t show up the bag my drink was in was everywhere dripping from the bag and the drink was non existent

When I travel I regularly go to Starbucks because you know the coffee is good. In this Starbucks the staff is unmotivated. Cleaning is poor

Was very disappointed because it only sold hot lattes . " it's machines were broken which made filter coffee /Americano.. 😳

It's nice to have laatee .I like it .

Went in about 10 to 6 to use the toilet before a bus, me and another friend used the toilet to come out and see my cousin in a state of shock, a lady with black and red hair had came up to her saying “what the f**k i’ve just cleaned the floors” i think this is disgusting service. the sign on the door said they closed at 8 even if they were closing at 6 that is no way to go around things. only reason it’s getting two stars is the man who was nice enough to serve me. won’t be returning

It's a fairly small restaurant, but coffee excellent as usual and super friendly/happy staff when we visited. Made my wife's day.

Starbucks in the heart of New Castle with nice staff and a very lively atmosphere but the air conditioning, it's a little cold in these winter days maybe it will be better if you raise the temperature a little ☕️ ☕️ ☕️

Rude unfriendly staff myself and a friend bought toasties and coffees sat down got comfortable this was 5pm then a member said we need to move because this area is being closed why didn't they tell us before we sat down and started eating then the guy bringing in the chairs from outside made so much noise it was unbearable we will never return to that coffee shop ever again

Their was a bloke going around in the shop drinking the leftover coffee on the empty tables

Friendly staff, clean environment

Got my order totally wrong.. spent 10 quid aswell.

My drink had been completely spilt by driver, opened the bag to a bag of liquid he drove straight off before I could do anything

Quick stop for a coffee, the coffee lived up to the Starbucks name however I can’t say that about the staff. Poor customer service. Will not be returning for that reason.

Pretty chill cafe considering its in eldon square

Food was ok but unfortunately the place was dirty

Absolutely gorgeous. I ordered a decaf soya chocolatey coffee gingerbread frapp (which tastes like the pumpkin spice ones from Halloween ❤️😍😋) and my son got the double chocolatey frapp with added peppermint syrup. both were delicious. Many thanks SB

Didn't receive our order. Waited 2+hours being told the driver was on their way to get it and it was being prepared. Then after almost 3 hours and the place being shut for almost an hour they have the audacity to say it was delivered to us at 18:21. Its 19:56 now and we are still waiting for it. I want a refund. Will never use this starbucks again. Twice they have done this now. If you can't honour an order you shouldn't take it or payment. 😡😡😡😡

Had a hot chocalate and red velvet slice it was all ok it's a standerd place with standed service

Shareing my relaxing hour with so many migrants these days happy days

Perfect drinks. Loving the pumpkin spice hot and iced drinks (but all the drinks are fabulously made and they cater great for intolerances with lots of alternative milk and other options). Great staff and deliverer/delivery service. Many thanks ⭐️⭐️⭐️⭐️⭐️🫶👍

Don't know but 18 pounds for a bottle of orange juice, a muffin, a panini and a cup of hot chocolate and there was no gold film on the food items. 😀

Nice Starbucks nice coffe and chilling place Outside

i asked for a caramel frappe and they literally gave me a cup with caramel and milk. i wish i was joking. i have no options for no coffee so how is this possible 😭 i don’t recommend this place

I was told off by one of the staff for staring at my friend today and I said that I was looking at the weather, that female member of staff is wrong.

Great setting in Newcastle Old Eldon gardens, staff are a little slow at cleaning tables, coffee and cakes are really good though.

Delicious and delivered without a drop spilt. Will definitely be back.

Liked it. I had 2 chocolate chip cookies and a slice of caramel shortbread. With a cup of tea. Very, very nice. I am also rather partial to their shortbread biscuits.

Lovely drink but the staff here aren’t very friendly. They are more like robots with no emotion.

Friendly staff and fast service. Free WIFI !

The staff (one guy in particular) need to learn how to handle cups correctly.... I.e by the handle and not by the top of the cup. This is unhygienic and unprofessional.

Go here alot for cuppa/cake. Central in town.Nice sitting outside. Lovely girl Jenny clears tables regular and quick,always a pleasant word.And a smile for all.

I ordered a coffee on Uber, a large and I received a cup full of ice and hardly any coffee this morning. Absolutely disgusting service. People are paying £8 to have a coffee delivered, the right amount of ice should be used for the drink as I’ve been totally ripped off!

The staff here are always lovely. The blonde latte is my favourite, iced or hot. Delicious cakes. Good seating area outside. Watch the world go by!

It's located where a church group I did historical research on finished their meeting together on 03 June 1951. Today it is a nice coffee shop, and a handy toilet stop, so you don't have to walk quite a distance to get to the Eldon Square toilets. The staff are quite friendly, especially Kourtney

Staff were extremely rude- it was quite busy so when I went to say thank you I wasn’t quite heard due to how loud the place was, but instead of brushing it off the barista did a very sarcastic “you’re welcome” at me (a small teenage girl) while the other one laughed. I know this seems quite dramatic but it was seriously uncalled for, and just made the whole situation extremely awkward.

Every single time I’ve been in this Starbucks recently I’ve been given the wrong drink for example when I visited on Tuesday I ordered the new blue raspberry cloud frappe and I asked if I could get it with oat milk as I have an intolerance to milk and it gives me a really upset stomach and I watched as the staff made it with dairy milk instead of oat milk so I explained kindly that I had asked for oat milk. The staff member who made the drink apologised to me and made me another one with oat milk albeit reluctantly and when she told the staff member who served me (the ginger one who is always so rude) that I’d asked for oat milk the other staff member rolled her eyes and I heard her say “no she didn’t”

Knew new Barista from another coffee chain. Coffee's a lot better nowadays.

Never received order. Called Starbucks they told me they couldn’t do anything and to contact just eat. Still haven’t heard back from just eat would not recommend.

Although my meal was nice it's fairly expensive for what it is. Free WiFi but very overcrowded, tables are too close together.

Perfectly adequate coffee shop, no complaints..

I didn't buy food but had a nice coffee. Pleasant place with outside seating. Good quick service. Easily accessible.

Nice place to relax with a cup of coffee

Staff were more interested in talking with each other.

Small starbucks. The location isn't the best as it's quite over crowded, when waiting for your drinks, it gets a little awkward hovering over othe peoples tables.

Coffee was due between 2:30-2:50pm, didn’t turn up until 3:55, not even lukewarm :( usually spot on from here aswell

Took way to long to get a drink, and to even get served. So many staff but no one knows what they are doing

Friendly and fast staff : ) Love the seasonal drinks especially the Gingerbread latte❤️💚❤️💚

Too loud Music Chairs and tables are so noisy. Got my coffee 75% only full

Good food and quick service despite how busy it usually is. Very popular location.

Drinks are nice but floors and tables are filthy.

Usual Starbucks. Over priced but quality is consistent. Staff are polite and helpful.

Great tasting coffee, nice friendly staff & one barista especially v hot called Joseph !

Grandson got a sour apple shake and did not like it,young lad serving changed it for a salted Caramel shake,how nice of him to replace the drink, very impressed .thank you.

Good choice of drinks and food, friendly staff

Fast service, tables cleaned between customers. Had two WCs

Very busy branch of the coffee chain in Newcastle City centre with inside and outside seating There was a queue when I visited and staff were quick and efficient Like most places prices have risen markedly post pandemic The coffee was excellent and it was pleasant sitting outdoors at Eldon Square The only problem was the droning voice of some gospel singer who was so dismal it was funny

This was not me who ordered. Somebody in Newcastle has gained access to my account and placed this order.

My order was wrong and my caramel latte was spilt in the bag. Shame as this place is normally good to order from.

Tables filthy as per with Starbucks. Only came here as my friend likes it, goodness knows why!

Delays with no specific reason... ??

Great layout, friendly staff, top service.

Friendly staff, tasty cappuccino and nice chilled music 👍🏻

Coffee was just a filter but realy nice . Sat outside as lovely day.

Just got a coffee from there guy in green glasses great really nice but girl with ginger hair and younger boy leaning on counter even though they could see i was waiting not a care in the world, touched all the top of the cup where you drink out off luckily was a take out cup so a bit better, guy eventually served me with green glasses as the others too engrossed with conversation. Customer service training needed

Often busy and service varies from good to bad.

Lovely Espresso served by a very pleasant lady.. Well done..

As always with Starbucks good coffee and fast service

Clean my own table .coffee was nice busy place at 12bnoon today ...floor dirty staff standing around doing nothing at the time floor could do with a clean ...12 empty tables by q12.15 ...not impressed

Not clean especially the toilet (disgusting)

Amazing hot chocolates and amazingly nice people working there. It is clean and the table was clean

Very tasty and fresh sandwich and good coffee!

well packaged, still hot % very good quality :-)

A wide choice of hot& cold drinks and food and helpful and efficient staff.

They didn’t have the stress with the drink but apart from that is was good

Clean hard working staff good location works for me

Best decaf around. Best looking staff too.

amazing delivery from uber eats! everything was bagged well and i got everything i ordered

Caught it as it was beginning to close but nice coffee

I get consistently good coffee from this branch, and the staff are still wearing masks which is reassuring

Great place to eat staff helpful,good choice of meat,cheeses and cooked meats.

So busy hard to keep clean,good coffee and snacks

Very poor quality of coffee. I wouldn't dare try the food!. Very rude and unpleasant staff.

Yummy iced Americano, and picked up a few mugs as gifts! Friendly and quick service.

Speedy delivery! Fab service with a lovely thank you note on the bags

Sitting outside in the sunshine by the monument with a Starbucks coffee. What more do I need to say?

Gotta love a Starbucks, nice quality drinks tonnes of people wanting one but was able to sit down with my partner and enjoy the sun while we had a break.

Was an OK visit. We eventually got to sit outside in the sun but not before getting dictated to off the older woman that cleans the tables. I understand tables need to cleaned and sterilised but she could of been a bit nicer about it. She must of been having the day from hell judging by her attitude. Quite a few customers were commenting on it at the time. A smile and pleasant customer service skills go a long way.

Nice and cool.Excellent coffee taste.

Coffee was okay, it was new on the menu give it a try but found it too sweet, problem was staff weren’t friendly, no please or thank you, basically threw the drink at me zero communication when giving it, someone coughing not covering their mouth sitting in the shop yet The person in front of me wasn’t getting served until their mask was pulled up ok their face properly? Of course masks should be worn properly but there’s a glass screen in front of the till? Shouldn’t the priority being the customer physically coughing in the shop with other people sitting about? Didn’t feel very comfortable with this.

Amazing staff, didn’t have watermelon and went above and beyond to give me extra, lovely people!

My visit just made me sad, the stuff ruined Starbucks for me. I am from a foreign country and I never experienced coffe like that in my country. That's why no more UK sturbacks for me.

Driver really kind and friendly.

Coffee was hot but doesn’t taste like a white mocha at all :( There was also no option to add whipped cream so assumed it would come with it and hasnt.

Coffee all over the bag as cups burst all over

Absolutely amazing drink and the delivery driver was pleasant, she was pretty cute too

Great drinks, I was even given 2 free cookies with the drinks I ordered, made my day! 😁😁